Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#11351789August 28, 2020
UNKNOWN OR OTHER
SHIFT TO PARK ERROR-CAR NOT REGISTERING WHEN IN PARK. SYSTEM DISPLAY SAYS "SHIFT TO PARK" AFTER MOVING SHIFT CONTROL TO THE PARK POSITION. WILL NOT ALLOW ME TO SAFELY SHUT DOWN/TURN OFF VEHICLE. HAS HAPPENED A COUPLE OF TIMES NOW WHILE STATIONARY IN PARKING LOT AND IN MY GARAGE. I AM NOT SURE IF CAR IS ACTUALLY IN PARK OR NOT AND AM AFRAID VEHICLE WILL ROLL. HAS HAPPENED A FEW TIMES, THE FIRST FEW TIMES I COULD JIGGE THE SHIFT CONTROL AND IT WOULD CLEAR THE ERROR. NOW I HAVE TO REBOOT MY SYSTEM TO SHUT THE CAR DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342541July 31, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER COMMUNICATION NUMBER: CUS000BF1F9E9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, HEADLIGHTS GRADUALLY BECAME DIM. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPPELLINO CADILLAC, INC LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221, (716) 650-4789, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341939July 28, 2020
UNKNOWN OR OTHER
THE CUE SYSTEM IS LOCKED UP AND WILL NOT RESPOND ONLY HAS 22,230 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340494July 20, 2020
ELECTRICAL SYSTEM
THE CADILLAC CUE SCREEN CRACKED, LIKE A SPIDER WEB. UNABLE TO USE SCREEN FOR NAVIGATION, PHONE, RADIO, CLIMATE, WEATHER, ETC.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338126July 8, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTSS WERE DIM AT NIGHT DUE TO WATER AND CONDENSATION INSIDE OF THE HEADLIGHT HOUSINGS. ADDITIONALLY, THE CONTACT HAD TO DRIVE WITH THE HI-BEAM HEADLIGHTS AT NIGHT. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED A LETTER REGARDING THE FAILURE. THE LETTER STATED THAT REIMBURSEMENT WOULD BE PROVIDED FOR VEHICLES REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330750June 25, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TOUCH SCREEN BECAME INOPERABLE; FIRST THE FAN STARTED NOT WORKING TO DEFROST THE WINDOW INTERMITTENTLY, THEN THE CHOICE OF VENTING STOPPED WORKING, THEN THE RADIO. REPAIR: DEALERSHIP REPLACED TOUCH SCREEN (F-CONTROL) COSTING US $1507.72. ...SUBMITTED AS I SEE YOU ARE REVIEWING SAME ISSUE IN TESLAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330809June 25, 2020
ELECTRICAL SYSTEM
AFTER SEARCHING AND CALLING AROUND I AM HEARING THAT THE INSTRUMENT CLUSTER ON THE 2013 SRX HAS HAD NUMEROUS ISSUES. THIS MORNING UPON CRANKING THE CAR AND DRIVING TO WORK I QUICKLY REALIZED THAT NONE OF MY INSTRUMENTS WERE RESPONDING. NO SPEED, NO GAS GAUGE, NOTHING. THE TWO SHOPS THAT I CALLED SAID THAT THEY HAVE ALSO EXPERIENCED PROBLEMS WITH THE CADILLAC SRX INSTRUMENT PANEL AS WELL AS SEVERAL OTHER GM PRODUCTS FROM THAT SAME YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329208June 16, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEAD LIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KING CADILLAC LOCATED AT 1700 W. EVANS ST, FLORENCE, SC 29501, WAS NOTIFIED AND ADVISED THE CONTACT THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326646May 30, 2020
EXTERIOR LIGHTING
MY HEADLIGHT HAS CONSTANT CONDENSATION CAUSING THE BULB TO BURN OUT. SUCH POOR VISIBILITY I WAS FORCED TO LOWER HEADLIGHTS AND DRIVE WITH BRIGHTS ON JUST TO SEE THE LINES ON THE ROAD. I DO EVERYTHING I CAN TO AVOID DRIVING AT NIGHT. MY SON WILL VISIT ME EVERY OTHER WEEK AND PUT A HAIR DRYER ON IT TO REMOVE THE MOISTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326350May 28, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS TO DIM. UNABLE TO SEE AT NIGHT. THIS IS A VEHICLE SAFETY ISSUE. ALMOST RAN A PEDESTRIAN OVER DUE TO NOT BEING ABLE TO SEE HIM CROSSING THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325297May 20, 2020
ENGINE
MY CAR HAD BEEN STALLING, OR "JERKING" WHEN A ACCELERATING FOR A WEEK OR SO BEFORE THE FOLLOWING INCIDENT, BUT DUE TO THE SHELTER IN PLACE ORDINANCE, L PUT OFF TAKING IT TO A MECHANIC. HOWEVER, MY CAR FINALLY SHUT OFF AT A STOP LIGHT, CAUSING A DISTRACTED DRIVER TO NEARLY REAR END ME. A FRIENDLY DRIVER ASSISTED ME WITH PUSHING IT (TRAVELING NORTH ON MANNHEIM RD IN HILLSIDE) TO AN AMOCO STATION. I CALLED ONSTAR INITIALLY TO GET IT TOWED, BUT SINCE MY FATHER IS A RETIRED MECHANIC, L CALLED HIM. HE WAS ABLE TO START IT AND DROVE IT TO THEIR HOME JUST A COUPLE MILES FROM THAT LOCATION. HE CHECKED WITH A FELLOW/WORKING MECHANIC AND HE THOUGHT THE PROBLEM WAS A AIR FLOW SENSOR. THAT PART WAS REPLACED A COUPLE DAYS LATER. I DROVE THE CAR TO RUN SEVERAL ERRANDS AND AS L WAS LEAVING THE GROCERY STORE ON ST. CHARLES RD IN BERKELEY, HEADED EAST, THE SAME THING HAPPENED. AGAIN, MY FATHER MET ME AT THE LOCATION, GOT IT TO START AND DROVE IT TO A WORKING MECHANIC. AFTER PLACING IT ON A MACHINE FOR REVIEW, THE MECHANIC STATED THAT IT APPEARED TO BE THE CATALYTIC CONVERTER AS HE DIDN'T SEE ANYTHING ELSE WRONG. I WAS CHECKING ONLINE FOR PRICING BEFORE AGREEING TO REPAIRS ONLY TO DISCOVER THAT THERE WAS A RECALL ON THE SAME MAKE/MODEL FOR HESITATION IN ACCELERATION, DUE TO THE CATALYTIC CONVERTER. NOW, I'M WONDERING IF THERE'S A FAULTY CONVERTER ISSUE ON MY END, AND I'D LIKE THIS TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324219May 12, 2020
EXTERIOR LIGHTING
I JUST BOUGHT THIS 2013 CADILLAC SRX LUXURY USED FROM A CAR LOT IN MADISON WI. ON OUR WAY HOME TO BARABOO WI THE HEADLIGHTS TURNED ON CAUSE IT WAS GETTING DARK. I COULDN'T TELL IF THE LIGHTS WERE ON OR NOT. TO TEST TO SEE IF THE HEADLIGHTS WORKED PROPERLY I WAITED UNTIL IT WAS DARK AND I DROVE A HALF MILE. AS ALL THE OTHER OWNERS OF THIS MODEL THE LOW BEAMS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING. I COULD NOT SEE WHAT SEEMS TO BE A FEW FEET IN FRONT OF ME. I COULD NOT SEE THE SIDES OF THE ROAD AT ALL. THIS IS A MAJOR SAFETY ISSUE. I HAD TO PURCHASE A CAR BECAUSE A DEER RAN IN FRONT OF MY OLD ONE. THE INSURANCE COMPANY TOTALED MY CAR. I COULD NOT IMAGINE TRYING TO DRIVE THE SAME DARK HIGHWAY ON MY WAY HOME FROM WORK WITH THESE LOW BEAMS. THERE ARE DEER EVERYWHERE IN WI. THERE IS A CLASS ACTION LAWSUIT AGAINST GM IN REGARDS TO THIS PROBLEM. I WOULD LIKE TO SEE A RECALL OR A FIX TO BE AVAILABLE THAT WOULD CORRECT THIS DANGEROUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323937May 9, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE TOUCH SCREEN DOES NOT WORK AT ALL. IT'S A SAFETY HAZARD AS YOU CANNOT CHANGE THE AC/HEAT/DEFROST ETC. I'VE TRIED DOING THE FACTORY RESET AND THAT DOES NOT FIX THE RADIO PROBLEM EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319580March 28, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CADILLAC CUE SYSTEM BECOMES NON RESPONSIVE WHICH DOES NOT ALLOW YOU TO CONTROL MOST THINGS WHICH ARE ELECTRONICALLY CONTROLLED FROM THAT SYSTEM WHICH IS THE RADIO, AIR CONDITIONING SYSTEM, AND OTHER SYSTEMS. YOU DO NOT HAVE TO BE IN MOTION TO USE THIS SYSTEM. THE SYSTEM DEVELOPED SMALL CRACKS ALL OVER WHICH START FROM THE CORNERS AND THE DEALERSHIP REFUSES TO FIX THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318583March 18, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE DOWNSHIFTED AND SHUDDERED. THE CONTACT ALSO STATED THAT WHILE ACCELERATING THE VEHICLE SHUDDERED ABNORMALLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO ORR CADILLAC LOCATED AT (8750 BUSINESS PARK DR, SHREVEPORT, LA 71105) WHERE IT WAS CONFIRMED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317930March 13, 2020
EXTERIOR LIGHTING
LOW BEAM LIGHTING IS ALMOST NON-EXISTENT.....THEY KNOW IT IS AN ISSUE AND HAVE OFFERED TO REPAIR-- REIMBURSEMENT ONLY--WITH 3-4 MONTHS TO REIMBURSE AN AVERAGE REPAIR OF $1500.......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317675March 12, 2020
SERVICE BRAKES
BRAKES GIVE OUT WHEN PRESSED A HARD WHILE IN MOTION TO COME TO A STOP. WHILE STOPPED BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND BRAKES DO NOT ENGAGE.HAVE TO PUMP BRAKE PEDAL CONTINUOUSLY WHILE STOPPED TO REGAIN PRESSURE OR WHILE IN MOTION BRAKES DO NOT ENGAGE. OCCURS ON STREET, HIGHWAY. WILL OCCUR WHILE BRAKING AFTER HITTING A POTHOLE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316308March 5, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS ON THE VEHICLE FAILED TO ILLUMINATE AS DESIGNED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION TO HAVE THE HEADLAMPS INSPECTED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO HARVEY'S GM CHEVROLET CADILLAC BUICK LOCATED AT (1500 TYLER AVE, RADFORD, VA 24141) WHERE THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD ONLY COVER A PARTIAL COST FOR THE HEADLIGHT REPAIR. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316156March 4, 2020
SERVICE BRAKES
WHILE DRIVING , IF I SLIDE ON ICE , MUD OR GRAVEL WHILE DRIVING , THE BRAKE PEDAL PULSES THEN GOES ALMOST TO THE FLOOR THEN IT COMES BACK UP TO NORMAL PEDAL POSITION AND IF YOU PRESS IT TO SLOW DOWN THE PEDAL IS SPONGY AND GOES ALMOST TO THE FLOOR WITH VERY LITTLE STOPPING POWER. AFTER CAR SITS PARKED IT SEEMS TO REPAIR ITSELF. REPAIRING ITSELF MIGHT TAKE A COUPLE HOURS OR ONE TO TWO DAYS. I AM UNABLE TO DRIVE THIS CAR WHEN BRAKES FAIL. I JUST KEEP CHECKING FOR WHEN MY BRAKES COME BACK, THEN I DRIVE. THIS HAS NOW HAPPENED 4 TIMES IN 2 YRS. THE CADILLAC TECHNITIONS ARE UNABLE TO FIND PROBLEM. NO CODES SHOWING IN DIAGNOSTIC TESTING. PLEASE HELP ME FIGURE OUT WHAT'S WRONG. THIS CAR IS A BIG SAFETY HAZARD. IT NEEDS SOLVED AND FIXED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312102February 28, 2020
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A DELAY AND HESITATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THERE WAS A DELAY IN RESPONSE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED WHILE DRIVING AT HIGHER SPEEDS THERE WAS AN ABNORMAL SOUND BEING EMITTED FROM THE REAR SUSPENSION. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM CLARK CHEVROLET-CADILLAC (911 GOLDENBELT BLVD, JUNCTION CITY, KS 66410) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN) AND 14V571000 (SUSPENSION) HOWEVER, THE REPAIRS FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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