Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11440449November 15, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact’s wife owns a 2014 Cadillac SRX. The contact initially received a warranty letter from the manufacturer that informed his wife that she may be reimbursed if she had the headlights replaced. Over time, the contact stated that while driving at night, the low-beam headlights would not provide adequate illumination for safe driving. The high-beam headlights were used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The contact paid out of pocket to have the headlights repaired by an independent mechanic. The manufacturer offered no assistance after he was informed that he no longer qualified for the warranty. The vehicle was repaired. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440579November 15, 2021
SUSPENSION
The contact owns a 2014 Cadillac SRX. The contact stated while operating the vehicle, the traction control and stability control warning lights illuminated. The vehicle was later serviced under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure recurred. The cause of the failure was not yet determined. The manufacturer and dealer were notified of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440303November 13, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Dim lights housing burned out. Diagnosed by local mechanic and confirmed by Cadillac dealership in Smyrna, Ga. Service dept. says all SRX are having this problem, but he also stated that the recall was already done. The actual recall I received was about condensation in the lights which does not seem to be a problem for my vehicle, so if people are taking their vehicles in and being told the recall is already done, then they are probably not reporting the problem. This affects the safety of myself and others as I am unable to see well in dimly lit areas and I have to use my bright lights to avoid having an accident. There is no warning indicator for this. I can just tell that the lights are not working properly. Also the electronic touch screen that controls the radio and heating is not working properly. I cannot redirect the heat, so it only blows out of defrost vents. It’s very cold in the back for my 4 year old. My vehicle is available for inspection upon request and once I get the mechanic to look at it again, I can provide a picture of the burned out housing unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440191November 12, 2021
EXTERIOR LIGHTING:HEADLIGHTS
2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO ISSUES WITH HEADLIGHTS. THE CONSUMER STATED THE LOW BEAM HEADLIGHTS DID NOT DISPLAY ENOUGH LIGHTING. THE HIGHBEAM LIGHT ON THE LEFT SIDE DID NOT WORK PROPERLY. THE CONSUMER WAS INFORMED BY A LOCAL MECHANIC THAT THE REFLECTOR PLATES WERE DETERIORATED AND NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440253November 12, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps failed to provide adequate lighting while driving. There was no warning light illuminated. The contact stated he received a letter regarding moisture in the headlights. The vehicle was taken to the local dealer and the mechanic stated that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the contact that the repair was not covered. The contact stated that he was unable to get the repairs completed due to COVID concerns. The failure mileage was 35,456. THE CONSUMER STATED THE MANUFACTURER OFFERED TO PAY HALF OF THE REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440254November 12, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
you can not see the highway at night.one has to slow down or stop to see.the only way to see is with the high beams on,which is unsafe for other drivers coming toward you.on other ocassions,i simply had to pull over to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438863November 1, 2021
EXTERIOR LIGHTING
Headlights are so dim I have to use highbeams to see properly so both the dim lighting and having to use highbeams is very dangerous. This is a ongoing problem I have had since I bought the vehicle new - seems to be getting worse and I find that I try not to drive at night because of it. I believe a recall by GM should be immediately initiated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438208October 26, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2014 Cadillac SRX. The contact stated while driving with the panoramic sunroof visor opened, the contact attempted to close the sunroof visor and the material ripped on the driver's side. The vehicle was taken to an independent mechanic who referred the contact to the local dealer. The vehicle was taken to the local dealer where the contact was informed that the mechanic was unable to repair the vehicle. The dealer informed the contact to cut the material off. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437894October 23, 2021
EXTERIOR LIGHTING
The Headlights for my car - Cadillac 2014 SRX At night the headlights are not bright enough to see and driving is dangerous. The car is available for inspection upon request. I was driving at night making a turn and I hit a small sign post on a back road because I could not see it! I put others at risk driving with my high beams on blinding the oncoming cars. If people are walking on the road I can not see them and therefore put them at risk. Additionally I put myself and my family at risk. I am a first responder working in a Doctor's office after dark and have to drive home on back roads that are very dark and not lit with street lights. The dealer at Ingersoll Auto of Danbury CT confirmed the headlights do not work properly and are not bright enough to see at night. They said they are defective. When I purchased the car and could not see at night driving I contacted my dealership. They said the problem has been a recall in Florida. I contacted Cadillac who said they sent me a letter and I should have them fixed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11436755October 14, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The manufacturer offered no assistance. The vehicle had yet to be repaired. The approximate failure mileage was 30,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436846October 14, 2021
EXTERIOR LIGHTING
Even after replacing bulbs in the headlights with the brightest bulbs available for the car, the headlights are too dim to see the road or anything while driving at night. This creates a safety hazard for the drivers and passengers in the car and other drivers on the road. Even the lines on roads are not clearly visible unless they are freshly painted. GM refuses to fix the problem and the replacement lenses do the same thing when paid to be replaced by the car owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436309October 11, 2021
EXTERIOR LIGHTING
PROBLEM: LOW BEAM HEADLIGHTS ON 2014 CADILLAC SRX: With age, the low beam headlights become too dim to drive at night even though there is nothing wrong with the actual headlight bulb. The problem is related to the materials and design of the Cadillac SRX headlight assemblies. The reflector of the low beam headlight is made of plastic with a chrome coating. The heat of the OEM bulb deteriorates the chrome coating on the reflector until it appears as the dull white color of the plastic base material. Without the chrome coating the low beam headlights are very dim. Replacing the headlight bulb will not remedy the situation. The only fix is to replace the entire headlight assembly and this is usually done at a dealership because the whole front grill/bumper must be removed). During 2019 and 2020 Cadillac had a reimbursement program for people that complained or owners that received letters about the program which was handled by a 3rd party. There had been complaints to Cadillac about these low output headlights but they kept this problem out of the public realm by quietly settling with those customers. The estimate I received today from Everett Chevrolet-Cadillac in Hickory NC was $1900 to replace both headlight assemblies with factory original parts. I spoke to Cadillac customer care today and they said they may possibly assist in the replacement but I would have to submit a written estimate to them for review. If Cadillac is not responsible for this problem then why have they paid for replacements in the past and why will they consider paying for them now on a case by case basis? These aging Cadillac SRX models are not safe to be on the roads with these dim low beam headlights. Owners either have to be very careful or use their high beam headlights in night time traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435670October 6, 2021
SUSPENSION
The contact owns a 2014 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at various speeds, the vehicle made a loud squealing noise even after having an alignment performed. The approximate failure mileage was 65,000. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435088October 1, 2021
EXTERIOR LIGHTING
The low beams are so dim, the vehicle cannot be driven at night. Even after replacing both bulbs there was no change. Vehicle can only be driven with high beams on. The dealer knows of the issue and said replacement would be the same system with the same problem. GMC offered a partial reimbursement, but has not corrected the defective system. If their offer was accepted, you would have to sign an agreement not to do anything legal regarding the issue in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435028September 30, 2021
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
The floor mat does not stay in place and can get jammed behind the break peddle preventing breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435029September 30, 2021
EXTERIOR LIGHTING
After the light housing recall, the lights are even worse at illuminating the road ahead, I only feel safe to see when the bights are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434822September 29, 2021
SUSPENSION
2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL REPAIR WAS COMPLETED, BUT THE VEHICLE CONTINUED TO EXHIBIT THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434725September 28, 2021
EXTERIOR LIGHTING
I recently purchased this vehicle and have discovered that you cannot see the road at night with dim beam, the cause is the reflector compartment on the light modules burns up from the heat generated by the light and takes away the reflector capabilities that give out light to the road. I am forced to currently drive with main beam everywhere which is a big safety issue. I investigated to see if tis is just my car and have found on You Tube that it is a major issue with is car model. I am told that if I take the car in and pay to have it fixed that GM will reimburse in their own time. This is not acceptable, it should have been addressed by your department years ago and it is not on the recall list why? No accidents for us yet but we cannot drive the car after dark unless very important reason then full beam and my wife will not drive it at all at night! I will wait to hear back from you before I pursue this further but time is of the essence here so please respond soon. Thank You. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434259September 24, 2021
EXTERIOR LIGHTING
Low beam headlights are dim. The vehicle is unsafe to drive at night or in low light conditions There has not been an incident at this time. Because of the dim light condition I am afraid to drive the vehicle at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433797September 21, 2021
SEAT BELTS, AIR BAGS
The contact owns a 2014 Cadillac SRX. The contact stated that the front driver’s and passenger’s side seat belts were inoperable. The passenger’s side air bag warning light was illuminated. The vehicle was taken to the dealer and diagnosed that the front driver’s and passenger’s side seat belt pretensioners and anchors needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,089.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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