Cadillac SRX Complaints (2005)

122 consumer complaints on file.

#10252906December 27, 2008
FUEL SYSTEM, GASOLINE
PURCHASED AS CERTIFIED PRE-OWNED FROM CADILLAC DEALERSHIP. THE CAR AVERAGES 11 MPG PER NORTHSTAR CONSOLE MONITORING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252010December 16, 2008
ENGINE AND ENGINE COOLING:ENGINE
OUR 2005 CADILLAC SRX SUFFERED A TIMING BELT DEFECT AT 62,000 MILES - JUST OUTSIDE THE FACTORY WARRANTY. I WAS TOLD BY A TECHNICIAN AND ASSISTANT SVC. MANAGER THAT THEY HAVE HAD 4-8 OF THESE "DEFECTS" IN THE PAST YEAR AND A BULLETIN HAS BEEN RELEASED BY GM WITH INSTRUCTIONS ON HOW TO FIX IT. THEY KEPT OUR CAR FOR OVER 30 DAYS TRYING TO FIX IT, AND IT TURNS OUT THAT IT REQUIRES A "REDESIGNED" TIMING CHAIN THAT IS NOTHING LIKE THE CURRENT CHAIN THAT IS BREAKING. HOWEVER, THEY REFUSE TO ACKNOWLEDGE THAT IT IS A DEFECT AND SHOULD BE SUBJECT TO RECALL, AND THEY ARE CHARGING THE CAR'S OWNERS FULL PRICE TO FIX WHAT SHOULD BE REPLACED FREE OF CHARGE. IT IS A SERIOUS SAFETY HAZARD AND THEY ONLY HALF-HEARTEDLY ACKNOWLEDGE THAT IT'S EVEN AN ISSUE - YET THEY READILY ADMIT THAT THE NEW DESIGN "FIXES" PROBLEMS THAT THEY SAY DON'T EXIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249426November 20, 2008
TIRES
TIRES OUT OF BALANCE HAD THEM BALANCED 5 TIMES WITHOUT RESULTS FOUND OUT THAT 3 OF THE 4 TIRES WERE OUT OF ROUND. THE TIRES HAVE ONLY 5,000 MILES ON THEM. THE DEALER SAID THAT THE WARRANTY ONLY COVERS THE TIRE DURING THE FIRST 1/32 OF WARE. I TOOK THE VEHICLE IN . THE SO CALLED BALANCED THE TIRES AND AFTER 5 TIMES THEY FOUND THE TIRES OUT OF ROUND. I BELIEVE THAT THE TIRE MFG. SHOULD REPLACE THE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248941November 16, 2008
ENGINE AND ENGINE COOLING:ENGINE
I AM THE OWNER OF A CADILLAC SRX 2005. THIS HAD APPROX 59,000 MILES AT TIME OF ENGINE FAILURE. PRIOR TO THE FAILURE ON TWO OCCASIONS THE ENGINE WARNING LIGHT CAME ON AT WHICH TIME I TOOK IT TO THE DEALERSHIP. THEY RAN DIAGNOSTIC AND NOTHING WRONG. ON SEPT. '08 THE ENGINE FAILED WHILE DRIVING AND IT WAS TOWED TO THE DEALERSHIP AND THEY DETERMINED THAT THE TIMING BELT FAILED. THIS IS A 3 YEAR OLD VEHICLE WITH LESS THAN 60K MILES AND THE TIMING BELT FAILS. THIS TO ME IS VERY RARE AND I BELIEVE IT TO BE A FACTORY DEFECT. I HAVE HAD MANY VEHICLES WITH ALOT MORE MILES AND NOT ONE OF THEM HAD A TIMING BELT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241765September 10, 2008
ENGINE AND ENGINE COOLING, SUSPENSION:FRONT
WE HAVE A NOISE AROUND THE WHEEL AREA AND THE ENGINE AREA OF THE VEHICLE WE HAVE HAD IT CHECKED OUT BUT THE DEALSHIP TELLS US ITS SOMETHING THAT COMES WITH THE VEHICLE .. TO ME IT SOUNDS LIKE LIFTERS.. THE SOUND STARTED AROUND A MONTH AFTER WE BROUGHT IT .. IT SEEMS TO BE GETTING LOUDER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235690July 24, 2008
UNKNOWN OR OTHER
2005 CADILLAC SRX ULTRA VIEW GLASS ROOF EXPLODED WHILE DRIVING 55 ON HIGHWAY ROUTE 9 SOUTH IN CT. I WAS ONLY CAR ON ROAD AT THE TIME, NO OTHER VEHICLE'S IN AREA, NO BRIDGES, AND NOTHING IN ROAD. WEATHER WAS 75-80 DEGREES AND OVERCAST. I AM CERTAIN NOTHING CAME INTO CONTACT WITH THE ROOF. IT WAS CLOSED, AS WAS ALL THE WINDOWS, WHEN IT JUST BURST AND EXPLODED AND GLASS SHOWERED DOWN ALL INTO THE CABIN AND ON ME. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10202866September 13, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
HAVE HAD MULTIPLE TRIPS TO THE DEALER FOR SUNROOF ISSUES. ISSUES HAVE BEEN EITHER THE SUNROOF STOPS WORKING ALL TOGETHER, AND WHEN OPENED IT WILL NOT CLOSE. THE SUNROOF TRIES TO CLOSE, BUT THEN RE-OPENS. THIS ISSUE HAS BEEN ONGOING SINCE I PURCHASED THE VEHICLE IN 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199834August 16, 2007
SUSPENSION:REAR
LOST CONTROL OF VEHICLE AND WENT OFF THE ROAD. I BELIEVE THE CAUSE COULD BE THE RECALL#06V12500. DEALERSHIP IS CHECKING THE WELD. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10172182October 30, 2006
STEERING
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH AND MAKING A LANE CHANGE. THERE WAS NO WARNING SIGNAL PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHO COULD NOT INITIALLY DUPLICATE THE PROBLEM. LATER ON AFTER FURTHER INSPECTION. *AK THE VEHICLE STALLED AFTER TURNING THE STEERING QUICKLY. THE SENSOR IN THE STEERING WHEEL WAS REPLACED AND THERE HAVE BEEN NO FURTHER PROBLEMS WITH THE VEHICLE STALLING. UPDATED 11/30/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170374October 10, 2006
SEATS
DT*: THE CONTACT STATED THE CONTOUR OF THE SEATS WERE UNCOMFORTABLE WHICH CREATED A PROBLEM FOR THE CONTACT MEDICALLY; A PINCH NERVE. TO DRIVE THE VEHICLE THE CONTACT HAD TO SEAT VERY CLOSE TO THE STEERING WHEEL. THE DEALER AND MANUFACTURER WERE CONTACTED WHO CONFIRMED THAT THERE HAD BEEN MANY COMPLAINTS BUT THERE WAS NO RECALL. THE DEALER DETERMINED THE MECHANICISM AT THE BOTTOM OF THE SEAT CAUSED THE PROBLEM. A MECHANIC WITH THE DEALERSHIP MENTIONED THAT THE PROBLEM MAY BE WITH THE LUMBAR SUPPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166501August 25, 2006
SUSPENSION:REAR
RIGHT REAR WELD BROKE DUE TO INCORRECT WELD MAKING MY TIRE INVERTED AND UN-DRIVABLE. I WAS NOT NOTIFIED OF THIS RECALL - WAS INFORMED MY VIN WAS NOT INCLUDED IN THIS RECALL SO OTHERS NEED TO BE AWARE. I WOULD LIKE TO KNOW IF MY VIN NUMBER WAS IN FACT NOT PART OF THIS RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165556August 15, 2006
FUEL SYSTEM, GASOLINE, SUSPENSION
FUEL GAUGE HAS GONE OUT FOUR TIMES; PROBLEMS WITH THE SUSPENSION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165378August 13, 2006
SUSPENSION:REAR
RIGHT REAR STABILIZER BAR BROKE - VEHICLE HAS 23,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155415April 15, 2006
AIR BAGS
DURING A RIGHT FRONTAL/SIDE IMPACT MOTOR VEHICLE ACCIDENT INVOLVING A 2005 CADILLAC SRX V6, NONE OF THE 8 AIRBAGS DEPLOYED. THE OCCUPANT SUFFERED AN INJURY TO THE RIGHT SIDE OF THE HEAD WHEN THE MOTION CAUSED HER TO STRIKE THE LEFT (DRIVER'S SIDE) WINDOW. THE DRIVER WAS WEARING HER SEAT BELT. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10149551February 6, 2006
AIR BAGS, SUSPENSION:FRONT:STABILIZER BAR
WE WERE TRAVELING DOWN A THREE LANE HIGHWAY IN OUR 2005 CADILLAC SRX WHICH WEIGH APPROX 4,302 LBS. WHEN WE WERE STRUCK ON THE DRIVERS SIDE BY A 2002 HONDA ACCORD, WHICH WEIGH APPROX 3,300 LBS. THIS VEHICLE IMMEDIATELY STARTED FLIPPING IT FLIPPED OVER 6 TIMES BEFORE IT STOPPED. THE DRIVERS SEAT BROKE AND FLIPPED OVER TO THE BACK OF THE CAR, NO AIR BAGS CAME OUT EXCEPT FOR THE LEFT CURTAIN. THE TOP AND SUNROOF WAS CRASHED IN AND WE HAD TO BE CUT OUT OF THE CAR. BOTH PASSENGERS HAD ON SEAT BELTS AND THE DRIVER SUFFERED BODILY AND HEAD DAMAGE. QUESTIONS WERE ASKED TO GENERAL MOTORS (1) HOW DID A SMALL HONDA HIT THIS SUV WEIGHING 1,000 LBS MORE GET PUCHED TO THE CURB ACROSS TWO LANES AND FLIP 6 TIMES. THE ONLY WAY IT STOPPED FLIPPING IT HIT A POLE. (2) THIS VEHICLE HAS A (NEW) MAGNETIC RIDE CONTROL, THE FASTEST REACTING SUSPENSION SYSTEM IN THE WORLD. CADILLAC SRX IS THE FIRST AND ONLY ONE TO OFFER THE MRC. IT IS OUR EXPECTATIONS, WITH ITS FASTEST REACTING SUSPENSION ON EACH WHEEL REACTING INDEPENDENDENTLY COULD NOT RESPOND PROPER ONCE IMPACTED. (3). THE SUSPENSION SYSTEM, I STRONGLY FEEL IMPACTED THE SUV TO FLIP SO MANY TIMES. THIS VEHICLE DAMPERS NEEDED TO BE CHECKED ON EACH WHEEL. EVEN G.M. STATED THAT "ENERGIZED MAGNETIC FIELD WITHIN THE FLUID ALIGNS PARTICLES, CREATING RESISTANCE TO MOVEMENT AND INCREASED DAMPING. WHEN, UNCHARGED, THE PARTICLES FLOAT FREELY, CREATING LESS RESISTANCE." (4). THE VEHICLE STABILITY ENHANCEMENT SYSTEM, WHICH SUPPOSE TO RESPOND BY ENGAGING THE BRAKE SYSTEM AND DRIVE TRAIN. IT ALSO SUPPOSE TO MONITOR THE WHEEL SPEED AND STEERING WHEEL ANGLE. THIS SYSTEM SHOULD BE INVESTIGATED. (5). THE NEW GYRO-CHIP SENSOR, DID THIS VEHICLE HAVE THIS? THE GYRO-CHIP SENSOR, IS TO HELP KEEP ALL FOUR WHEELS FIRMLY PLANTED TO THE ROAD. WE SUGGESTED THAT G.M. CALL BACK THESE VEHICLES AND GO OUT AND INVESTIGATE OUR VEHICLE. TO THIS DATE NO ONE FROM GENERAL MOTORS HAVE CONTACTED ME. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10143331November 21, 2005
EQUIPMENT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
DT: THE CONTACT STATED THE STANDARD EQUIPMENT, AUTOMATIC WINDSHIELD WASHER/WIPER, AND THE TIRE PRESSURE MONITORING SYSTEM WERE NOT INCLUDED ON THIS VEHICLE. THIS WAS STANDARD EQUIPMENT FOR THIS TYPE OF VEHICLE. THE CONTACT DID NOT NOTICE THE EQUIPMENT WAS NOT INCLUDED ON THE VEHICLE UPON PURCHASING IT. . THE DEALER CONFIRMED THAT STANDARD EQUIPMENT WAS NOT INCLUDED ON THE VEHICLE. THE EQUIPMENT COULD NOT BE ADDED TO THE VEHICLE AFTER LEAVING THE MANUFACTURER. *AK UPDATED 11/7/2005. THE CONSUMER REQUESTED A REFUND FROM THE DEALER/MANUFACTURER BECAUSE THE STANDARD TIRE PRESSURE MONITOR AND AUTOMATIC WINDSHIELD WIPERS WERE NOT INSTALLED IN HIS VEHICLE. THE CONSUMER PAID EXTRA FOR THE LUXURY PACKAGE BUT NON OF THE OPTIONS WERE INSTALLED. THE DEALER SAID THERE WAS NOTHING THEY COULD DO BECAUSE THEY HAD TO BE INSTALLED AT THE FACTORY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136975September 19, 2005
LATCHES/LOCKS/LINKAGES, CHILD SEAT:LATCH CONNECTOR/CLIP
LATCH SYSTEM ON 2005 CADILLAC SRX CANNOT BE USED WITH CAR SEATS....THE LATCHES ARE TOO HIGH UP TO ALLOW FOR PROPER INSTALLATION AND TOO FAR AWAY. BABY CAR SEAT CAN ONLY BE PLACED IN THE MIDDLE OF THE CAR BUT YOU MUST ATTEMPT TO FIND (NEITHER LOCAL DEALER NOR CADILLAC USA HAD ANY IDEA ABOUT HOW TO DO THIS, BY THE WAY) A SPECIAL "OPTION" ACCESSORY, A NYLON "X" STRAP TO STRAP IN AND HOLD IN PLACE THE REAR SEAT CENTER CONSOLE THAT, AS ITS OWN MANUAL POINTS OUT, MUST BE USED IF YOU PLACE THE CAR SEAT IN THE MIDDLE AND YOU CAN'T USE THE LATCH BC OF THE SIDE IMPACT AIR BAG IN THE REAR THAT CANNOT BE TURNED OFF. NOTE, THE ACCESSORY CAN BE PURCHASED THROUGH THE DEALERSHIP, EVEN THOUGH CREST CADILLAC IN SYRACUSE NY SAID OTHERWISE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133823August 22, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT: THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT 60-65 MPH THE SUN ROOF COLLAPSED, CAUSING SIX PEOPLE TO BE INJURED IN THE VEHICLE. LUCKILY THIS DID NOT CAUSE AN ACCIDENT. THE MANUFACTURER WAS INVESTIGATING THIS TO SEE IF IT WAS A MANUFACTURING DEFECT. *AK IE05-052.PCO PE05-052.PCO
Crash:
No
Fire:
No
Injuries:
6
Deaths:
0
#10133342August 18, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2005 CADILLAC SRX ULTRAVIEW SUNROOF EXPLODED AND SHOWERED GLASS THROUGHOUT THE VEHICLE WHILE TRAVELING AT 55 MPH ON AN INTERSTATE HIGHWAY. *NM IE05-052.PCO PE05-052.PCO
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10132536August 11, 2005
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:IGNITION:SWITCH, EQUIPMENT:APPLIANCE:AIR CONDITIONER
DT:THE CONTACT OWNS A 2005 CADILLAC SRX. HLS HIS WIFE PARKED THE VEHICLE AND THE STEERING WHEEL LOCKED. SHE COULD NOT GET IT UNLOCKED. VEHICLE WAS TOWED TO THE CADILLAC DEALERSHIP, AND THEY HAD TO UNHOOK THE LINKAGE ON THE TRANSMISSION IN ORDER TO BE ABLE TO TOW THE VEHICLE. THE DEALERSHIP ORDERED A NEW KEY ASSEMBLY, AND THEY HAD TO REMOVE TUMBLER NUMBER 3. IN ORDER TO GET THE LOCK TO OPEN THEY HAD TO DRILL THE LOCK CYLINDER AND REMOVE THE CYLINDER. DEALERSHIP RETURNED THE VEHICLE TO THE CONTACT, CLAIMING IT WAS FIXED . HOWEVER, WHILE DRIVING THE STEERING WOULD LOCKED AGAIN AND SHE HAD A HARD TIME GETTING IT UNLOCKED. CURRENTLY, UPON TURNING THE STEERING WHEEL BACK AND FORTH ONE CAN HEAR A GRINDING NOISE. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP. THE CONTACT ASKED THE DEALERSHIP IF THEY HAD TO TAKE THE STEERING WHEEL OFF TO CORRECT THE PROBLEM WITH THE DOOR OPEN INDICATOR, AND THE DEALERSHIP SAID THAT THEY DIDN'T. BUT WHEN THE CONTACT TOLD THEM HE SPOKE WITH ANOTHER MECHANIC THEY SAID THAT THEY DID HAVE TO TAKE THE KEY ASSEMBLY APART WHICH WAS ON THE STEERING COLUMN TO FIX IT . THE DEALERSHIP CHANGED THEIR CLAIM. ALSO, THE AIR CONDITIONING IN THE BACK DID NOT WORK . IT WAS TAKEN TO THE DEALERSHIP AND THEY FINALLY CORRECTED THE PROBLEM. AFTER SIX TIMES OF TAKING THE VEHICLE. TO DEALERSHIP THEY FOUND THAT SOME PARTS IN THE BACK WERE UNHOOKED AND THIS WAS STRAIGHT FROM THE FACTORY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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