Cadillac SRX Complaints (2016)

169 consumer complaints on file.

#11439046November 2, 2021
VISIBILITY/WIPER
the low beam headlights are dangerously defeative on all srx models. something needs to be done before more people die in crashes at night with these vehicals
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437812October 22, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated while driving at night at an undisclosed speed, the contact switched from the hi-beam headlights to the low-beam headlights and was unable to clearly see the roadway because of how dim the headlights were. The contact continued driving to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434918September 29, 2021
EXTERIOR LIGHTING
headlamps are very dim unable to see clearly at night and when raining
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434716September 28, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
On Sept 26 2021 I was driving my car when I noticed it began jumpy and would hesitate at high speeds then when coming to a stop. After coming to a stop my car seemed it was stalling out while sitting at the stop light. Proceeded to go and my car didn't want to go into 1st-3rd gears. I just got this car 5 months ago It is very concerning when I need to make a sudden acceleration and cannot. I am highly concerned my car has a recall that never was issued to fix this dangerous problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434021September 23, 2021
SUSPENSION
2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO BROKEN SUSPENSION TOE LINK. THE CONSUMER STATED WHILE DRIVING, THE REAR SUSPENSION TOE LINK FAILED CAUSING THE DRIVER TO CROSSOVER SIDEWAYS INTO THE MEDIAN. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TOWING AND REPAIRS AFTER BEING NOTIFIED OF A SAFETY RECALL. THE MANUFACTURER HAD BEEN NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432723September 13, 2021
EXTERIOR LIGHTING
Headlights are very dim and I cannot see at night. Cadillac refused to provide financial assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432725September 13, 2021
SUSPENSION
The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer Bill Luke Chrysler Jeep Dodge RAM (2425 W Camelback Rd, Phoenix, AZ 85015) were made aware of the recall on separate occasions but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432768September 13, 2021
UNKNOWN OR OTHER
My vehicle is only 5 years old and the Cadillac Cue Screen has failed. After reading online that it has almost 100% failure rate, it is not part a recall. It is not just the SRX, it is all models of Cadillac and yet GM has done nothing to solve the issue with the replacement screens. After two failed lawsuits against GM, why is the government not stepping in and protecting the consumer for this failed part. $1500.00 for a replacement with only a two year warranty, says that they anticipate it to fail again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432786September 13, 2021
SUSPENSION
The contact owns a 2016 Cadillac SRX. The contact stated while his wife was driving 55 MPH, she heard abnormally loud sounds coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 39,000. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430624August 26, 2021
EXTERIOR LIGHTING
The contact owns a 2016 Cadillac SRX. The contact stated that the headlamps failed to illuminate while using the low-beam headlamps. The contact stated that there was no warning light illuminated. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429554August 18, 2021
SUSPENSION
The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the part was not available for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429445August 17, 2021
ELECTRICAL SYSTEM
The contact owns a 2016 Cadillac SRX. The contact stated upon entering the vehicle, she noticed that there was a crack on the CUE (Cadillac User Experience) system screen. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated while she was driving, she touched the cue system screen however, it failed to respond due to the crack. The dealer was made aware of the failure and informed the contact that she would be responsible for the cost of the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429019August 13, 2021
EXTERIOR LIGHTING
The contact owns a 2016 Cadillac SRX. The contact stated while driving 30 MPH a month after purchasing the vehicle, he noticed that it was difficult to see the roadway because the headlights were very dim. The vehicle was taken to the dealer who diagnosed that the dim lights needed to be replaced and informed the contact he would be responsible for the cost of the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428536August 10, 2021
SUSPENSION, WHEELS, UNKNOWN OR OTHER
4 Mar 2021 passenger side front wheel bearing failed while returning home from anniversary trip with 37,733 miles on our SRX. Dealer stated that SRX was out of warranty due to time after purchase. 5 July 2021 passenger side rear wheel bearing failed while returning home from family trip with 40,003 miles on our SRX. Called Cadillac Customer Care and received a case number. Immediately received an email stating that she was my customer advocate and would get back to me within 3 working days (email is attached). NO ONE has ever contacted me. I have contacted CCC on four different occasions with a promise every time that someone would get back to me within 48-72 hours. NO RESPONSE. I have not been discourteous to any of the Customer Care personnel and therefore, have no idea of why they do not respond to me, even if it was a DENIAL. I get the impression that this problem may be greater than they want to acknowledge and they are hoping that I will just go away. I will not, this is more about principal at this point than money. Can you provide me guidance on what to do next, or can you assist in obtaining a response to my case?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428552August 10, 2021
SERVICE BRAKES
The contact owns a 2016 Cadillac SRX. The contact stated while driving at 10mph and approaching a stop sign, the contact depressed on the brake pedal but the vehicle did not stop which caused the contact to crash into the rear-end of the vehicle in front. The air bags did not deploy. There was no warning light illuminated. There was no medical treatment needed at the scene, however, the driver in the other vehicle reached out to an attorney the day after the accident to state they were hurt. A police report was filed. The vehicle was damaged where both the front driver and passenger headlight and finder were crushed in. However, the contact was able to continue to drive after the accident to their residence. The contact took the vehicle to an auto body shop to have an estimate on the damage on the vehicle, however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 67,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11425511July 19, 2021
EXTERIOR LIGHTING
The contact owns a 2016 Cadillac SRX. The contact stated while driving at various speeds, headlights failed to produce adequate lighting. There was no warning light illuminated. The contact was unable to drive the vehicle at night due to the failure. The vehicle was taken to the local dealer and diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421701June 21, 2021
UNKNOWN OR OTHER
Cue screen cracked, bubbled up and touch screen isn’t responded to touch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417960May 20, 2021
UNKNOWN OR OTHER
Went to work came out and my radio screen was shattered. I called local dealer and they said this was common for radio screens. Why hadn't things been change so screens don't shatter when no one is around??? This car is only 4 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417639May 18, 2021
EXTERIOR LIGHTING
The headlights are not bright enough they've never been bright enough it's almost like you don't have any headlights at night time if it's dark out. I even change them out once and it's like there wasn't enough power to them to make them bright. I have not very good Vision at night and I can't even really drive the car at night unless it's in the city. A couple of people I have told me they had the same problem with the headlights and even the guy at the auto place told me that his wife had the same car and he changed her headlights and it was still bad so he changed them back and that's exactly what I did. Hardly usable at all at night I wish there was something they could do or find out if there is a flaw in the design because everyone I've talked to that has this year and type of car says the same exact thing and no one has given me any resolution on what they did they just lived with it. I love the car 100% in every other way but the headlights are a incredible Factor for night driving and since I do live somewhat in the country I always have to take the other vehicle at night time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407310April 9, 2021
ELECTRICAL SYSTEM
I WAS DRIVING THE VEHICLE AND THE COMPUTER SCREEN WOULD RANDOMLY MOVE AROUND, GPS WAS NO LONGER WORKING AND IT WAS NOT RESPONDING TO TOUCH. THEN A FEW MONTHS LATER I NOTICED A CRACK IN THE LEFT CORNER! WHAT THE HECK IT THEN SPREAD, ON OCCASION I HEARD A 'PING' AND IT SOUNDED AS IF IT WAS CRACKING. WELL IT WAS, IT GOT WORSE AND CONTINUED TO CRACK LIKE A SPIDER WEB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX