Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#11438565October 28, 2021
ELECTRICAL SYSTEM
Headlamps fully engaged but dimming with time. Unable to see road clearly at night. Dealership(s) confirmed issue and reproduced issue. Confirmed by manufacturers. No prior warnings. Class action lawsuit won on behalf of owners but not all owners were informed of settlement and procedures to address and correct issue. Class action settlement period lapse in 2020 with no other recourse to help owner of vehicle now. Headlamp issue persists to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438068October 25, 2021
EXTERIOR LIGHTING
Both Headlights went out within a week of each other while driving at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437783October 22, 2021
EXTERIOR LIGHTING
I received a letter from Cadillac that they were aware of an issue with the moisture in the headlights on my vehicle, and were offering a credit towards replacement of the headlights. At the time, I did not have an issue, but a year later my lights became significantly dimmer making it unsafe to drive. I reported the issue to Cadillac in July of 2021 and was told to take it to a dealership for a diagnosis to start the claim process. August 4th, I contacted Cadillac again with the estimate and was told I would hear back in 3-5 days. I did not receive a phone call, but emails stating they could not reach me to and to call back. The email was a template that was not filled out and I had left numerous voicemails for my rep, and her supervisor. I contacted the BBB in September and was told they were working with the dealership. On 10/20/21 I received a call at 6:45 am then a response from the BBB stating "to have the work completed and it will be reviewed for reimbursement." The car is dangerous to drive at night, Cadillac is well aware of the issue, and using tactics to avoid correcting a defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437281October 19, 2021
SUSPENSION
Vehicle recall letter for recall N212340980 received stating service is needed but there are no parts. Check with the dealership. Called local dealership x3 and no call back. Went to dealership 10/5 and was told "there's nothing they can do". How do I know when I can get my car fixed???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437043October 17, 2021
SUSPENSION, SERVICE BRAKES
So while driving the stabilizer light came on and it swerved when I went to hit my brakes to stop the car because I was heading across a bridge the brake somehow lost power and I pushed and it didn’t do anything by the time I got the pressure to come back I guess after pushing a few times it was too late and I rear ended another vehicle and completed pushed in the entire front on my truck. This is the second time the light came on but the first time it swerved and then the brakes going out shouldn’t have happened because I got the brakes replaced earlier this year
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11435664October 6, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving the vehicle, the traction control warning light remained illuminated. VIN tool confirms parts are not available. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434427September 26, 2021
SERVICE BRAKES
driving 40mph and the brakes started having issues. the pedal had to be pressed all the way to the floor and pumped to get the car to stop. from my research I see that this is a very common issue with this vehicle. this is a major safety issue that's going to eventually lead to a fatality if it hasn't already. if this is not a safety issue and a manufacturers defect then I really don't know what is
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434204September 24, 2021
SERVICE BRAKES
The brakes get soft and go almost to the floor at times. This usually happens after having to brake hard for a sudden stop. It takes constant pumping of the brakes for them to work properly again. I just had my brakes checked and the pads and rotors are good, so the problem could not be diagnosed. There have been no warnings or alerts for this problem and no recall letters. This is definitely a safety concern because braking hard for sudden stops is sometimes necessary to avoid a crash. This has been happpening for about 8 months. Mileage is 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433765September 21, 2021
SUSPENSION
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432303September 9, 2021
EXTERIOR LIGHTING:HEADLIGHTS
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHT AND COVERS SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL EXPIRED. THE CONSUMER WAS UNAWARE THAT RECALLS EXPIRED. THE CONSUMER STATED SHE WAS A NURSE AND WAS WORKING THE PANDEMIC WHEN THE RECALL NOTICE WAS SENT. THE CONSUMER REQUESTED ASSISTANCE HAVING THE RECALL REPAIR COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432089September 8, 2021
SERVICE BRAKES
On multiple occasions I have experienced an unexpected temporary loss of braking. Peddle went to the floor requiring pumping of brakes to come to a stop. It lasts days and unexpectedly returns to normal. No warning signal to check brakes etc. For days after I have to pump the brakes and adjust my braking response time in order to avoid hitting another car. Each time this happened I have had it checked and nothing found. I’m from Florida and summer in RI. I had the vehicle checked in RI last year? Twice in FL. I have noticed ot happens during inclement weather or hitting an unexpected hole in the road. The last time this happened was several days ago on the MA turnpike during a rain storm. Very scarey and very dangerous. The brakes went back to normal but only after a week. I went on the car websites and realized it was happening to others too. With Cadillac! I spend a lot of time on the highway and a quick braking response is vital.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431654September 3, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact stated while driving 50 MPH, he lost control of the vehicle and ran off the road. The contact stated that the traction control warning light was illuminated. The contact stated while attempting to drive over 25 MPH, the vehicle began to vibrate. The contact was able to continue driving under 25 MPH to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired but was pending repairs. The contact stated that he received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431010August 30, 2021
EXTERIOR LIGHTING:HEADLIGHTS
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HAZARDOUS HEADLAMPS ON VEHICLE. THE CONSUMER STATED THE VEHICLE WAS REPAIRED TWICE BUT, THE FAILURE PERSISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430737August 27, 2021
EXTERIOR LIGHTING
The Low Beam head lights put out only enough light to see 10 feet in front of the vehicle at night. Therefore the car can not be driven at night. Neither the driver nor the passenger can see forward enough to prevent any accident. My research has found that this particular model has had many complaints about the issue with little to no resolutions from the manufacturer. Installing new OEM bulbs has minimal effect. I have owned this car since April and can not allow my wife or myself thrive the car after sunset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429820August 20, 2021
EXTERIOR LIGHTING
The low beam headlights are VERY dim, like driving with night light bulbs. Cannot see in dark, MUST drive with high beams on. Apparently there was a class action suit filed and settled on this matter already, but there was a time limit which we were unaware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429869August 20, 2021
STEERING, SUSPENSION
The contact owns 2009 Ford F-30 Supercab. The contact stated that the vehicle experienced violate shaking without warning when accelerating past 50 mph The contact stated when driving over an object the failure occurs. The contact would have to released his foot off the accelerator in order for the vehicle to resumes back to normal. The vehicle was taken to the dealer where it was diagnosed that the steering dapper needed to be replaced in order for the failure not to recur. The vehicle was not repaired the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429549August 18, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact stated while driving at various speeds, the vehicle would sway from side to side without warning. The contact then received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429582August 18, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the stability track warning light illuminated intermittently on the instrument panel and the vehicle swayed while driving. Additionally, the rear suspension emitted a loud noise while driving. The manufacturer was contacted and informed of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429033August 13, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2012 Cadillac SRX. The contact stated while driving 60 MPH, the low-beam headlight bulbs became inoperable without warning. The contact was forced to use the high-beam headlights for the duration of his trip. The headlight bulbs were replaced at the dealer. The contact had initially received a warranty notice from the manufacturer about the headlights that informed him that he would be reimbursed for any out of pocket expenses for his headlights. The dealer informed him that they were unable to reimburse him for the repair and referred him to the manufacturer. The manufacturer informed him that they were no longer reimbursing customers for headlight bulb replacement. The vehicle was repaired. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428847August 12, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V4730000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle experienced a slight swaying while driving as if there was an issue with tire treadwear. The approximate failure mileage was 85,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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