Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11489242October 14, 2022
STRUCTURE:BODY
The rear hatch door of my SRX has been not functioning properly. It opens and closes with erratic function. Regularly I've hit the button to open it and it has begun to close on me with shear force trying to crush my body while loading groceries. It has hit me in the head and the back causing pain. This is very dangerous because it isn't falling suddenly its closing with force. If I try to push it back up it pushes against my weight. I want to sell my car but I'm worried it will hurt someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486240September 24, 2022
EXTERIOR LIGHTING
The headlights on this vehicle are extremely dim and it is unsafe to drive at night without running the high beam lights all the time. This is a huge safety issue that needs to be addressed by cadillac and the lawsuit that was brought against them. All vehicles need to be recalled for the headlights immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485978September 23, 2022
EXTERIOR LIGHTING
Headlights extremely dim.Replacement of lights didn’t improve. I can only drive during the day. I can only drive with high beams if I had to drive at night or early morning. GMC made an offer to replace lights with same defective system & wanted a claim & release signed. For me not to be any part of legal proceedings against them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485818September 22, 2022
STEERING, SERVICE BRAKES
The service Stabilitrak system light came on. After consulting the service manual, the suggestion was to switch the car off and restart in a few seconds. That worked for a few weeks. After that the Service Stabilitrak light, the brake light and the parking brake light has remained lit. We have not been able to get an appointment yet to get this checked out because the dealership cannot guarantee that they can look at it the same day we bring it in. They need a week. We can't afford a rental car for a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485666September 21, 2022
EXTERIOR LIGHTING, VISIBILITY/WIPER
Most owners complain to Cadillac but not to NHTSA Cadillac is aware. Low beam headlights on these vehicles are un safe. Especially in drizzle or darkness. This should be urgent!!!! Head light bulb is so hot, it burns the chrome plating off the inside of the headlight assembly. Once chrome is gone, so is the reflectivity needed to project the light through the magnifier and on to the street. Extremely dangerous situation.. This problem has been confirmed and is well known by the manufacturer. This puts everyone in and around the SRX in grave danger. This has been inspected by many mechanics. EXTREMELY DANGEROUS https://youtu.be/i7GKpCgAee0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480163August 19, 2022
EXTERIOR LIGHTING
The headlights are not bright enough to see the road when on regular setting> The only way to see the roads at night is to drive wit lights on high beam. I have replaced the bulbs, and they are still weaker than the turn signals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474158July 15, 2022
EXTERIOR LIGHTING
The headlights are so dim they were replaced by GM On the 2014&2015 SRX I bought this car used and the GM dealer never said there was an issue with the headlamps. This vehicle cannot be driven at night!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472633July 6, 2022
EXTERIOR LIGHTING
Low beam headlights have become exceedingly dim. This car is available for inspection. Poor visibility at night is a safety risk. This problem has not been confirmed by a dealer or independent service center. I am not now driving the car at night. The car has not been inspected by others. I plan on consulting the dealer shortly. No warning messages now or prior to noticing the problem. First noticed in late June, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470907June 24, 2022
ELECTRICAL SYSTEM
My CUE screen is cracked and unresponsive. I went to the dealership and they said it was out of warranty and they would not repair item. From looking online the CUE system is defective and has affected many Cadillac cars. I am very disappointed with GM. I had the top model and it should not have cracked. They have known about the problem for years and chose to ignore it. I am leery of buying another Cadillac since they do not care about their customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468939June 13, 2022
EXTERIOR LIGHTING
Purchase the vehicle less than a month ago, drove it for the first time at night and the headlight visibility was horrible.it was so horrible it scared the s*** out of me!! I had to pull over and wait till day light. I was afraid I was gone get hit or I was gone hit some one.what a scary situation. I am so disappointed in GMC and Cadillac!! People lives are in DANGER!!!! Please HELP!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468951June 13, 2022
SUSPENSION
The contact owns a 2014 Cadillac SRX. The vehicle had previously been serviced at the dealer under NHTSA Campaign Number: 21V473000 (Suspension) however, there was an abnormal sound coming from the vehicle after the recall repair was performed. The vehicle was taken back to the dealer and diagnosed with strut failure. The vehicle was then taken to an independent mechanic who diagnosed that the front sway bar was loose. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465894May 24, 2022
EXTERIOR LIGHTING
THE HEADLIGHT HAVE BECOME SO DIM I CANNOT SAFELY DRIVE AT NIGHT. THERE ARE NUMEROUS ARTICLES/LAWSUITS REGARDING THIS ISSUE BUT NO RECALL HAS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465720May 23, 2022
EXTERIOR LIGHTING
I've had my 2014 Cadillac SRX for a little over a year and had a dealership run the VIN to ensure this particular vehicle had no issues. A couple of months ago, I was returning from a late night assignment and after leaving the city limits realized I couldn't see. I was on a 4 lane mountainous road. At a traffic signal I pulled into the turn of road and flashed the lights to make sure they were on. I had approximately 5 more miles to go and started wondering how I was going to get home since I couldn't really see the road. I started to call the police but decided not to -- I'm new to the area, it's rural and I'm and AA woman over 55 years old -- too many variables not in my favor. So I started praying, drove in the on the white line in the center of the highway because I couldn't see the edges. It took me quite a while driving at 15 mph to make it home. By the time I arrived home I was shaking like a leaf in the wind. I have never felt so scared and unsafe in my life. I actually went to my eye doctor again because I thought I was having eye issues since I wear contacts. Then I thought well maybe I just can't drive at night anymore. I discovered neither were an issue. I stopped by the local Cadillac dealership to have the lights checked. I happened to mention to the service guy my incident on the road and he proceeds to inform me that the headlights on this SRX has issues but there is no recall. I researched this on the internet later and discovered the stories of so many others in my same situation. Supposedly GM issued a letter to owners a couple of years ago but has followed done little follow through with reimbursements. I am appalled considering that this is clearly a safety issue. However, two lawsuits were filed in 2017 and 2019. Is NHTSA going to demand that GM conduct a recall? Headlights are a safety necessity and required by law. I now have to replace the headlights in order to drive at night and in bad weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463993May 10, 2022
EXTERIOR LIGHTING
There appears to be a known issue with 2010-2016 Cadillac SRX models related to defective seals on the headlights that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs. My vehicle is a 2014 model and has recently been afflicted with this problem. The light quality has degraded so completely that I cannot drive the vehicle at night. In my research, it appears that this is a known and frequent issue with the 2010-2016 models. Apparently there have been class action lawsuits in the past and the manufacture at one point had a reimbursement program but that has since expired and the dealerships are instructed to simply replace the bulbs and reflectors, NOT actually repair the seal problem. ie. The issue will only repeat itself, particularly in warm Florida climates. Itr is my hope and others that a formal recall should be issued for adequate replacement of the headlights with good seals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462450April 27, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated while driving approximately 10 MPH at night, the visibility was reduced due to the headlamps not properly illuminating the roadway. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the reflector inside the headlamps were faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454461February 28, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2014 Cadillac SRX. The contact stated the center information screen was cracked. The contact was unable to see the system status. There were no warning lights illuminated. Additionally, the contact stated that the failure had gotten worse. The vehicle was taken to the local dealer where it was diagnosed that the screen needed to be replaced. The vehicle was not repaired. The contact mentioned TSB: PIC6055C (Electrical: Radio/Tape Deck/CD). The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 70,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE EXPENSE OF THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453483February 22, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights had become increasingly dim while in operation. The contact took the vehicle to a dealer to purchase replacement bulbs but was informed that the entire headlight module had to be replaced to fix the failure. The manufacturer was notified of the failure and offered him a gift card for an oil change. The vehicle was repaired. The failure mileage was unknown. The consumer stated the replacing the headlights was noted a recall for a limited time and feels the manufacturer should issue a refund.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451682February 12, 2022
EXTERIOR LIGHTING
The headlights on my 2014 Cadillac SRX are unusable because they are so dim. I am at the point where I don’t drive at night. Although I did try putting new bulbs in that did not fix the problem. There is some defect in the lens, reflector, or housing. Not being able to see the road at night is a huge safety concern and running with my hi-beams on all the time is a safety concern for other motorists. I have done a little research and it would seem this is a very wide spread problem and not specific to my vehicle. I noticed it when I first purchased the vehicle used in 2018 but has continually degraded every since to the point I am at now where I can’t even tell if my headlights are even on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450691February 6, 2022
EXTERIOR LIGHTING
Factory headlights have bulbs that are known to be too hot and many owners have dim issues on low beams - we can’t drive safely at night or early am as our drivers side headlight is not reflecting any light to the road and dim on passenger side. The issue we are told is the bulbs heat has caused burning to the assembly and dulls the projected light. There was a reimbursement some for California owners but not nationwide. Complete assembly replacements are needed and cost will be about $1300-$1500. We have to turn on high beams to see to drive at night…very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450449February 4, 2022
EXTERIOR LIGHTING
The contact owns a 2014 Cadillac SRX. The contact stated that while driving the headlights were dim. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but, no further assistance was provided. The approximate failure mileage was 85,560.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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