Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#11506525February 9, 2023
EXTERIOR LIGHTING
Low beam headlights are so dim it is extremely dangerous to operate during dark hours. Purchased this car this date from Charlottesville Mercedes Benz. The contact stated that there was a previous recall for the headlight issue but it expired in June 2022. Although the low beam headlights are too dim, the vehicle somehow still passed state inspections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505428February 3, 2023
EXTERIOR LIGHTING
The contact owns a 2013 Cadillac SRX. The contact stated that the low beam headlights failed to produce adequate illumination to see the roadway while driving. The contact was unable to drive the vehicle at night. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505207February 2, 2023
AIR BAGS
The contact owns a 2013 Cadillac SRX. The contact stated that while driving approximately 35 MPH the driver suffered a medical emergency and lost control of the vehicle causing the vehicle to crash into a fence. During the crash, the front end of the vehicle was damaged but the airbags did not deploy. The driver sustained a fractured jaw and fractured thoracic vertebrae. A police report was taken at the scene and the vehicle was towed to the vehicle holding facility. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 106,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11499021December 27, 2022
EXTERIOR LIGHTING
Back in 2020 I believe there was a known headlight issue with Cadillac vehicles. Communication was sent out to owners for a headlight reimbursement program. We unfortunately didn't receive any communication regarding this. Back in March 2022 my husband had a work trip which required him to travel hours away and during the evening. This is what prompted me to call the Cadillac Customer Service number regarding the headlights, and the headlight program once I discovered it searching the internet. Spoke to someone and a ticket was issued. Missed a call, called back and was told I could only speak that same person. So I called again, received a couple of emails, and was eventually ghosted. A week or so ago I seen on the evening news that once again Cadillac had a re-call of sorts with their headlights. This was so frustrating, Once again my husband had to travel for work and the same issue arises and his safety was in jeopardy. So this past Monday called again and spoke to someone regarding his dim headlights. Received a call back today and was told the GMC dealership (the dealership we get all work done) isn't an "official" Cadillac dealership and there's isn't anything they could do. We could go to a Cadillac dealership, but there's no guarantee they would fix the issue. The dealership that we bring our vehicle to (GMC) had told my husband a few times now that it would be cheaper to purchase the new headlights online, because they would cost him over $1000 each through the dealership. This information was also relayed to the customer service rep with Cadillac customer services. The Cadillac customer service rep then turned around and offered us a $100 gift card to use towards our future dealership services. I think this is absurd given the fact this is a known issue and had been made public twice that I know of. I would like them to honor the $1600 headlight reimbersburtment that they originally offered and we never received or was notified of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498424December 21, 2022
EXTERIOR LIGHTING
The headlamps do not shine as brightly as needed to illuminate the road. Affects driving safety not to be able to see on unlit roads at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497317December 13, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights were not illuminating sufficiently to see the road. No warning lights were illuminated. The contact stated that her husband replaced both headlights; however, the failure recurred, and she was only able to see the road while using the high-beam headlights. The vehicle was taken to a local dealer, where it remained awaiting the repair. The contact was made aware of an unknown headlight recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497034December 12, 2022
SEATS
The contact’s customer owns a 2013 Cadillac SRX. The contact stated that while the valet driver was driving, the front driver’s side seat inadvertently retracted back along the track bracket without warning. As a result, the contact stated that the valet driver was trapped in the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 14V804000 (Seats). The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495796December 2, 2022
EXTERIOR LIGHTING
Low beam headlights are very dim . Changed bulbs with no improvement. This is dangerous to occupants in my vehicle and oncoming traffic because we have to use high beams all the time at night.this was seen by dealer and I was told there was no problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494449November 21, 2022
EXTERIOR LIGHTING
headlamps fogging up inside , useless for Nite driving. can not see without high beams..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491626October 31, 2022
UNKNOWN OR OTHER
My suv has a noticeable sometimes unsafe lag in the transmission Sometimes 3-4 sec lag Had in dealership shop 2-3 times they cannot reproduce they say. There was a recall for this very issue in 2014. Says recall was performed but obviously did not fix it. It is now out of Warrenty and still lagging
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483552September 8, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2013 Cadillac SRX. The contact stated after she pushed the liftgate button located on the driver's side door, she was moving items as the liftgate fell on her back without warning. As the contact attempted to manually push the liftgate back up, the liftgate continued to close. The contact managed to pull her way out from in between the vehicle and the liftgate and fell over backward onto the Wal-Mart parking lot pavement. Two employees and a fellow motorist witnessed the incident and assisted the contact from off the floor. The contact sustained bruises from her left should down to her waist, as well well soreness in her back. The contact also suffered from extreme anxiety and remained fearful of opening the liftgate. She did not seek immediate medical assistance. The contact called her doctor who determined that her symptoms did not warrant immediate medical attention; the contact had an existing appointment and would have a further examination during that visit. The vehicle was taken to a dealer where they determined that the failure was caused by a defective sensor; an appointment was made to have the vehicle repaired. The manufacturer was also notified of the failure. The vehicle had yet to be repaired. The failure mileage was 59,518.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11474123July 15, 2022
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM THEY SAY THE WHOLE HEADLIGHT ASSEMBLY IS BAD THE REFLECTIVE COATING BURNS DUE TO THE TEMP OF THE HAILOGEN HEAD LIGHTS THIS IS A KNOWEN PROBLEM WITH THE CADDY SRX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470825June 24, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
When I park car in PARK...IT SAYS SHIFT TO PARK and I must wiggle gear shifter to get it correctly in PARK OR IT ROLLS IF NOT..THIS SAFETY ISSUE HAPPENS EACH TIME I DRIVE MY CADILLAC SRX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468540June 9, 2022
EXTERIOR LIGHTING
I just bought the vehicle. Headlights low beam are extremely dim. New bulbs installed and headlight brightness dim output remained the same. Research shows that several SRX owners are having same issue. Recall needs to be issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457983March 23, 2022
SERVICE BRAKES, AIR:ANTILOCK
The contact owns a 2013 Cadillac SRX. The contact stated while driving approximately 10 MPH and when attempting to make a stop, the brake pedal traveled to the floorboard. The failure occurred consistently. There were no warning lights illuminated on the instrument panel. The last failure consisted while driving 10 MPH in a rear-ended crash where the brake pedal failed to stop the vehicle. The air bags did not deploy. There was a police report filed. The vehicle was taken to the local dealer but where unable to determine the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 112,178.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11457608March 21, 2022
EXTERIOR LIGHTING
Passenger side low-beam headlight is very dim. Replaced bulb and headlight is still very dim. Reflectivity seem to be almost nil inside the headlamp assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455924March 9, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Cadillac SRX. The contact stated while driving at night, the headlights were extremely dim, causing a visibility hazard. The contact stated that the illumination was inadequate for nighttime driving. The contact stated that the vehicle was taken to the dealer and she was informed that the repair would be an out of pocket expense. The contact stated that the manufacturer was not contacted. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455065March 3, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
The contact owns a 2013 Cadillac SRX. The contact stated while driving at various speeds, the Lane Departure warning and the Blind Spot warnings failed to engage. The contact stated that the Lane Departure seat vibration in the driver’s side seat failed to alert the driver. Additionally, the Blind Spot warning failed to illuminate in the side-view mirrors. The contact had not taken the vehicle to the local dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451709February 12, 2022
POWER TRAIN
2013 SRX recently purchased 11/2021 all recalls performed after trying to accelerate display goes black dials bottom out I hear engine revving up but no acceleration, could have been rear ended, dealer replaced rear diff clutch control module, LR upper control link, both front lower control arms, now I am experiencing a bump hard shift
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451156February 9, 2022
EXTERIOR LIGHTING
Low beam headlights are dim cannot see the road at night. When driving at night you have to use high beam to see the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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