Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#11503028January 22, 2023
STEERING
The power steering system has leaked causing a fire I’ve checked all the hoses no leaks pumps intact
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501590January 13, 2023
UNKNOWN OR OTHER
Our 2010 Cadillac SRX almost caused an accident. While climbing a hill reduced engine power warning on dash came on and suddenly engine power reduced so much car started rolling backwards into cars behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500689January 8, 2023
SERVICE BRAKES
After hitting a small pot hole, the car would not come to a full stop…pushing n pumping the the brakes to the floor. This is the 3 time in the past 3 months this has happened. I have new brakes n new tires, why is this happening? It’s very scary, almost got in an accident for the brakes would not engage after hitting the pot hole at no more than 35 mph. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500040January 3, 2023
STEERING
My vehicle is not covered by the recall yet I had a faulty power steering pump hose which resulted in it spraying power steering fluid on my engine and eventually almost catching fire it finally broke and rendered the vehicle inoperable. All the heat and fluid damaged the pulley and caused the serpentine belt to fall off which driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498903December 26, 2022
EXTERIOR LIGHTING
headlights fill with moisture and condensation causing headlights to not function properly and creates a safety issue when driving at night. Condensation also results in premature headlight bulb failure. This problem is well documented by customers of these vehicles however no repairs of this manufactured defect have been provided by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493662November 15, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO LEAKING SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486826September 28, 2022
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The car makes a knocking noise from the engine and in order to drive, you have to hold in the traction control button. I was told that the connecting rod broke and has to be repaired & I believe that should be a recall with the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485544September 20, 2022
UNKNOWN OR OTHER, POWER TRAIN, ENGINE
Hello, I wanted to let you all know that I have a 2010 cadillac srx, to which in the past these type of vehicles had had a transmissions issues, thus recalled...Well the vehicle I own, is doing and having the same transmission problem/issues...and Yet it is not under the Recall list...The Cadillac dealership, has my car and is wanting to open up the transmission and inspect it for almost 2 thousand dollars( i like on a dissability montly income) ..I had this same car diagnosed at 2 different auto shops , whom provided me with the folllowing 2 error codes P076 and p0700, which are the transmision control solenoid and the transmission control module...but back at the cadillac service dealership , here in amarillo tx...they want almos $6000 for a new transmission replacement or half of that for rebuilding the current one...When i strongly believe that my car is part of the same recall , being the same model and same similiar transmission issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483286September 7, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated when she turned on the headlights, she noticed that the passenger’s side headlight was not illuminated. The contact then noticed that the headlight assembly had water on the inside. The contact was able to drain the water out the headlight assembly and the headlight illuminated; however, the failure occurred with the driver’s side headlight assembly. The dealer was contacted and stated that the headlight assemblies were out of stock. The manufacturer was contacted but offered no assistance. The failure mileage was 170,310.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481792August 29, 2022
POWER TRAIN
The contact owns a 2010 Cadillac SRX. The contact stated while driving 35 MPH, the vehicle would not shift gear properly with the “service rear axle” message displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle received an unknown software reprogramming however, the failure recurred. The manufacturer was not contacted. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479559August 16, 2022
SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact stated she received notification of NHTSA Campaign Number: 21V473000(Suspension) and she took the vehicle to the dealer for repairs. The contact stated after a couple of weeks the contact noticed that the rear end suspension had damaged both rear tires. The vehicle was taken to the dealer again, where they attempted aligning the rear end with the front end of the vehicle but were not successful. The manufacturer was contacted but was not able to further assist. The failure mileage was 156,368.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468423June 9, 2022
ENGINE, POWER TRAIN, SUSPENSION
Service rear axle message is displayed on the driver information center. The code indicates AWD has been turned off which can put my safety and or safety of others at risk. Service Bulletin (PI0703B) was issued for numerous 2010 Cadillac SRX, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for DTC c0407 with symptom code 64, the exact same code that was found with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466780May 31, 2022
POWER TRAIN
Service rear axle message is displayed on the driver information center. The code indicates AWD has been turned off which can put my safety and or safety of others at risk. Service Bulletin (PI0703B) was issued for numerous 2010 Cadillac SRX, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for DTC c0407 with symptom code 64, the exact same code that was found with my vehicle. I have attached the diagnostic sheet from certified Cadillac dealership in this case request. I did contact Cadillac customer service, they suggested to contact NHTSA regarding this recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464460May 13, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated that there was water inside the headlamp housing. While driving at night, the headlights failed to produce adequate lighting; the hi-beam headlights was needed for safe nighttime driving. The vehicle was taken to the local dealer where it was diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462541April 28, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated that while driving approximately 45 MPH, the headlights suddenly stopped illuminating. The vehicle was taken to the local dealer who diagnosed that the headlamps were damaged due to condensation and moisture inside the headlight assemblies and the headlight assemblies need to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced for the same failure however, the failure recurred. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460518April 12, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the headlights were significantly dim. There were no warning lights illuminated. Upon inspecting the headlights, the contact noticed that water had leaked inside the headlight housing. The dealer was notified of the failure and informed the contact that the headlight replacement would be at his own expense since an unknown recall had already expired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458788March 29, 2022
SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact stated that both adjustable rear toe links were previously replaced with non-adjustable toe links under NHTSA Campaign Number: 14V571000 (Suspension); however, while driving at various speeds, the rear end of the vehicle felt unsteady and was vibrating. The vehicle was taken to the dealer who informed the contact that they could not align the vehicle due to the non-adjustable rear toe links. The contact stated that the failure had been reoccurring and had severely damaged the rear tires. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457889March 22, 2022
SERVICE BRAKES
The contact owns a 2010 Cadillac SRX. The contact stated while driving, the brake pedal traveled to the floorboard. The brake light warning light was illuminated. In addition, the brake overheating warning message was displayed. The contact stated that in order to turn the brake light off, he had to use his foot to lift the brake pedal. The vehicle was taken to the dealer who advised him that it could be multiple causes. The contact stated he then contacted the manufacturer who advised he would have to pay out of pocket for repair. The failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448365January 21, 2022
SUSPENSION, ELECTRICAL SYSTEM
The contact owns a 2010 Cadillac SRX. The contact stated that the vehicle was recently taken to the dealer to be repaired under NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired however, the failure occurred. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact stated that after opening the driver’s side door an unknown module was reset, and the contact was able to drive for several miles before the vehicle stalled. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447915January 18, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights failed to illuminate as needed. Additionally, water would seep into the headlights. The vehicle was taken to a dealer and diagnosed that the headlights needed to be replaced. The dealer informed the contact that he had to pay out of pocket for the headlight replacement and to contact the manufacturer for reimbursement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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