Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11251815August 27, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5454139288. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245969August 23, 2019
UNKNOWN OR OTHER
MY 2015 CADILLAC SRX HAS A HEADLIGHT PROBLEM. USEING LOW BEAMS YOU CAN NOT SEE VERY WELL AT NIGHT. I REPLACED THEM IT DID NOT HELP. I THINK IT IS A SAFETY ISSUE. I THINK GMC NEEDS TO RECALL AND FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245688August 22, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS PRODUCED LOW ILLUMINATION AND SHE WAS UNABLE TO DRIVE AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC (112 US-46, TOTOWA, NJ 07512, (973) 200-6342) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245200August 20, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE EXTREMELY DIM...VERY DANGEROUS WHEN DRIVING ON UNLIGHTED ROADS AT NIGHT. WE HAVE TO TURN ON THE HIGH BEAMS IN ORDER TO SEE THE ROAD. RECENTLY, WE HAD THE HIGH BEAMS ON WHEN DRIVING ON A DARK INTERSTATE, AND ANOTHER DRIVER, THINKING WE WERE BEING CARELESS, TRIED TO RUN US OFF THE ROAD. I HAVE SEEN THE HUNDREDS OF COMPLAINTS FROM OTHER SRX OWNERS ABOUT THIS. GM/CADILLAC NEEDS TO DO WHAT IS RIGHT, AND ISSUE A RECALL, BEFORE SOMEONE IS SEVERELY INJURED, OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243996August 14, 2019
EXTERIOR LIGHTING
I HAVE A 2015 SRX CADILLAC WITH THE FRONT PASSENGER HEAD LIGHT VERY DIM. IT BECAME DIMMER OVER A PERIOD OF TIME, CAUSING YOU TO NOT BE ABLE TO SEE WHILE DRIVING AT NIGHT AND ALMOST IMPOSSIBLE TO SEE AT NIGHT DURING A RAIN STORM. THIS IS IN MY OPINION IS A MAJOR SAFETY HAZARD/ ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241069August 1, 2019
EXTERIOR LIGHTING
HEADLIGHTS UNSAFE. I BOUGHT MY 2015 SRX NEW, AND FROM THE OUTSET THE LOW BEAM HEADLIGHTS WERE VERY DIM. VISIBILITY IS SO POOR THAT I CAN'T SAFELY DRIVE MY SRX AT NIGHT; MY 4-YEAR-OLD $50,000 SRX HAS ONLY 13,000 MILES ON IT. THE DEALER QUOTED ME ~$300 TO REPLACE WITH NON-GM BULBS BUT CAN'T GUARANTY THAT THE PROBLEM WILL BE FIXED AND WON'T GIVE ME ANY SORT OF WARRANTY ON THE REPAIR--EVEN THOUGH MY SRX IS STILL UNDER FACTORY WARRANTY. IN FACT, EVERY ONLINE REVIEW STATES THAT REPLACING THE BULBS WILL NOT CORRECT THIS ISSUE. OBVIOUSLY, THE DEFECT GOES BEYOND THE BULB ITSELF. THIS IS A MAJOR SAFETY ISSUE AND IS A KNOWN ISSUE WITH THE SRX. A SIMPLE GOOGLE SEARCH RETURNS THOUSANDS OF CUSTOMERS COMPLAINING OF THIS SAFETY PROBLEM WHICH GM FAILS OR REFUSES TO REMEDY. NHTSA, PLEASE INTERVENE HERE AND MAKE GM PERMANENTLY FIX THIS DEFECT, WHETHER THAT MEANS REPLACING THE ENTIRE HEADLAMP ASSEMBLY, OR NEW SEALS, OR NEW BULBS WITH SOME SORT OF WARRANTY. MY SAFETY, AND THAT OF MY CHILDREN AND OTHERS ON THE ROAD, IS AT GREAT RISK UNTIL THIS DEFECT IS CORRECTED. [NOTE, I HAD TO SELECT A DATE OF OCCURRENCE, SO I CHOSE TODAY'S DATE; BUT THIS IS AN ONGOING PROBLEM THAT STARTED SHORTLY AFTER I PURCHASED THE VEHICLE IN DEC. 2015 AND HAS GOTTEN PROGRESSIVELY WORSE OVER TIME.]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240599July 30, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS MAKE IT HARD TO SEE AT NIGHT. THE INFOTAINMENT SYSTEM WORKS INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235226July 27, 2019
ELECTRONIC STABILITY CONTROL (ESC)
STABILITRAK (ETC) ENGAGED DURING HIGHWAY DRIVING ON DRY ROAD NEARLY CAUSING A WRECK BY SLOWING THE VEHICLE ABRUPTLY BELOW 20MPH. "ENGINE POWER REDUCED" ILLUMINATED. ACCELERATOR POSITION SENSOR (APS) CODE IN THE ECM. LESS THAN 6000 MILES AFTER DEALER REPLACEMENT OF APS AND FIXING CONNECTIONS, SAME DANGEROUS SLOW DOWN FROM HIGHWAY SPEEDS. EVENTS NOT REPRODUCED FOR DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230164July 8, 2019
EXTERIOR LIGHTING
WHEN I AM DRIVING IN THE DARK BOTH OF MY HEADLIGHTS ARE EXTREMELY DIM ESPECIALLY ON THE INTERSTATE. I AM UNABLE TO SEE SHORT DISTANCES IN FRONT OF ME AND IT HAS BECOME A SAFETY ISSUE. I HAVE HAD THE BULBS REPLACED TWICE WITH DIFFERENT TYPES OF BULBS AND IT DID NOT HELP AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229405July 4, 2019
EXTERIOR LIGHTING
LOW BEAMS SO DIM YOU CAN'T SEE AT NIGHT. DEALER REPORTED YES IT IS A PROBLEM, YOU WILL HAVE TO REPLACE ENTIRE HEADLIGHT WITH NON DEALER LED HEADLIGHT TO RESOLVE. TRIED TO SEND ME TO HIS SONS SHOP TO RESOLVE PROBLEM. I HAVE REPLACED THE BULBS WITH NEW BULBS WHICH DID NOT RESOLVE. I HAVE TO DRIVE WITH HIGH BEAMS TO SEE AT NIGHT. THIS IS A MAJOR SAFETY ISSUE. PURCHASED CAR IN 2018 AND AFTER RESEARCHING PROBLEM SEE IT IS A PROBLEM WITH ALL SRX NOT JUST MINE. CADILLAC DEALER WON'T REPAIR/REPLACE OR FIX PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219953June 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM ON HIGHWAY. ACCORDING TO GERRY LANE CADILLAC SERVICE CENTER, 10945 REIGER ROAD, BATON ROUGE, LA 70809, 225-297-5377, REPLACING BULB WILL MAKE ONLY MINOR IMPROVEMENTS. BULB PROJECTOR LENSES ARE CLOUDY. ACCORDING TO DEALERSHIP, IT IS A COMMON PROBLEM FOR THE VEHICLE MODEL. IT REQUIRES REPLACEMENT OF BOTH HEADLAMP ASSEMBLIES. ACCORDING TO THE DEALERSHIP, ALL OWNERS SHOULD HAVE RECEIVED A CERTIFICATE TO PAY FOR REPLACEMENT OF ASSEMBLIES. I DID NOT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218686June 8, 2019
EXTERIOR LIGHTING
PASSENGER HEAD LIGHT VERY DIM I HAVE REPLACED THE BULB BUT DID NOT FIX THE PROBLEM VERY DIFFICULT TO DRIVE AT NIGHT THERE WAS OR IS A CLASS ACTION LAWSUIT I WOULD LIKE FOR GM TO FIX THIS PROBLEM SINCE THEY ARE AWARE ANY HELP WOULD BE APPRECIATED. *TR CONSUMER STATED 2 EMAILS WERE SENT REGARDING PASSENGER SIDE HEALD LIGHT (VERY DIM). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218467June 7, 2019
UNKNOWN OR OTHER
CUE SYSTEM AND SCREEN FADING OUT. BOTTOM HALF OF SCREEN DOES NOT WORK. WARNING MESSAGE ON CONSTANTLY. UNABLE TO CLEAR IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209162May 22, 2019
POWER TRAIN, UNKNOWN OR OTHER, EXTERIOR LIGHTING
WHILE DRIVING THE VEHICLE IT STUMPS IN THE REAR AND ALSO JOLTS IN THE FRONTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208480May 19, 2019
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHTS DO NOT PRODUCE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. ONE LIGHT SEEMS TO BE A LITTLE WORSE THAN THE OTHER ONE. THEY ARE DEFINITELY UNSAFE. IT SEEMS THIS IS A COMMON COMPLAINT WITH THESE VEHICLES. SOMETHING MUST BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206822May 10, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT DURING EVENING HOURS THERE WAS POOR TO NO VISIBILITY WITH THE DAY TIME RUNNING LIGHTS. THE DEALER COURTESY CHEVROLET IN BROUSSARD (1345 EVANGELINE THRUWAY, BROUSSARD, LA 70518, (337) 347-8984) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT DUE TO THE CLOUDINESS OF THE LENS THAT THE HEAD LAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AS THE CONTACT FELT THE FAILURE WAS A MANUFACTURER DEFECT WITH THE LENS, LIGHT FIXTURE, AN INTERNAL ELECTRICAL PROBLEM WHICH SHOULD HAVE A RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204844April 30, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM AND PROVIDED POOR VISIBILITY. THE VEHICLE WAS TAKEN TO CHUCK NASH OF SAN MARCOS (3209 I-35, SAN MARCOS, TX 78666, (512) 253-8815) WHERE A NEW CRUISE CONTROL AND BACK-UP LIGHT WERE INSTALLED; HOWEVER, THE HEADLIGHTS WERE NOT DIAGNOSED OR REPAIRED BECAUSE THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,276. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204129April 27, 2019
EXTERIOR LIGHTING
THE LOW-BEAM HEADLIGHTS ARE VERY DIM. I ASKED THE DEALERSHIP'S SERVICE DEPARTMENT ABOUT IT AND WAS TOLD THAT GM WAS AWARE OF THE FAULTY PART (HEADLIGHT ASSEMBLIES WITH POOR QUALITY SEALS) AND WOULD REIMBURSE ME UP TO $1600 FOR REPLACING THEM WITH THE SAME FAULTY PART. I RECEIVED A LETTER FROM CADILLAC THAT OFFERED THE REIMBURSEMENT IN EXCHANGE FOR WAIVING ANY FUTURE FIX FOR THE PROBLEM. ON MARCH 30, 2019 WHILE DRIVING ON A HIGHWAY WITH A CURB, I HIT A PIECE OF WOOD THAT I COULDN'T SEE BECAUSE OF THE DIM HEADLIGHTS. HITTING THE WOOD CAUSED THE CAR TO VEER INTO THE CURB CAUSING OVER $4000 DAMAGE TO THE VEHICLE. WHILE LOOKING FOR A POSSIBLE FIX FOR THE PROBLEM ON THE INTERNET, I HAVE FOUND THAT MANY OWNERS OF THIS MODEL CADILLAC COMPLAIN OF THE SAME PROBLEM. I ALSO FOUND THAT GM/CADILLAC HAS SETTLED CLASS ACTION LAWSUITS IN CALIFORNIA AND FLORIDA PERTAINING TO THIS ISSUE. OBVIOUSLY, THIS IS A MAJOR SAFETY ISSUE THAT GM/CADILLAC IS AWARE OF YET THEY ARE NOT OFFERING THE OWNERS A LASTING REMEDY FOR THE SAFETY OF THE DRIVERS. I HAVE PICTURES AND ESTIMATES FOR THE DAMAGES BUT AM UNABLE TO SCAN INTO THIS COMPUTER. I CAN SEND THEM SEPARATELY FROM MY PHONE. IF NEEDED, EMAIL ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11203935April 26, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTS ARE HORRIBLE CANNOT SEE AT NIGHT UNLESS YOU USE HIGH BEAM LIGHTING. DANGEROUS FOR DRIVER AND ONCOMING TRAFFIC DUE TO HAVING TO USE HIGH BEAMS TO SEE SAFELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202609April 20, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LIGHTS WHEN ON SEEM TO GO DIM. IT IS A KNOWN PROBLEM, THOUSANDS OF VEHICLES ARE AFFECTED. MOVING OR STANDING STILL, THE LOW BEAMS DO NOT ADEGUATELY ILLUMINATE THE ROAD IN FRONT OF YOU. HIGH BEAMS ARE FINE, IN MY CASE IT IS THE RIGHT HEADLIGHT. SOME PEOPLE HAVE THE LEFT ONE OR BOTH ARE DIM. CADILLAC WANTS TO CHARGE $1,500 TO FIX SOMETHING THAT IS POORLY ENGINEERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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