Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#11030218September 27, 2017
EXTERIOR LIGHTING
HEADLIGHTS TOO DIM TO DRIVE AT NIGHT UNLESS HIGH-BEAMS ARE USED. TOOK TO DEALER AND THEY WANTED $1800 TO CHANGE BOTH HEADLIGHT ASSEMBLIES. APPARENTLY THE BULB REFLECTORS HAD DISCOLORED AND REDUCED THE LIGHT OUTPUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022534September 10, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASED A 2013 SRX USED IN JANUARY OF 2017 AND ON SEVERAL OCCASIONS TODAY BEING THE LATEST, AFTER COMING TO A COMPLETE STOP AT 4-WAY INTERSECTIONS, WHEN I TRY TO PRESS THE GAS PEDAL AND MOVE INTO THE INTERSECTION THE CAR COASTS WITHOUT POWER AND LEAVES ME STRANDED FOR A FEW SECONDS. WITH THE GAS PEDAL PRESSED ALL THE WAY TO THE FLOOR THE VEHICLE ALL OF A SUDDEN BOLTS FORWARD CAUSING THE VEHICLE "PEEL OUT". BEING STRANDED IN THE INTERSECTION IS SCARY AND I AM AFRAID I WILL BE HIT. THIS IS A SAFETY CONCERN, BUT IT DOES NOT HAPPEN ON A CONSISTENT BASIS FOR THE DEALERSHIP TO LOCATE THE PROBLEM. I SEE ON THE INTERNET SEVERAL OTHER CONCERNS THAT SOUND VERY SIMILAR TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021681September 6, 2017
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
PURCHASED CAR 1 YEAR AGO AND CANT DRIVE IT WHEN ITS DARKOUT DUE TO POOR HEADLIGHT VISABILITY ON LOW BEAM, HIGHBEAMIS REALLY GOOD, LOW BEAM IS LIKE YOU DONT HAVE HEAD LIGHTS ON. DROVE IT AT 5 AM AND ALMOST WRECKED TWICE NOT BEING ABLE TO SEE THE ROAD WHERE I WAS DRIVING. SECOND ISSUE THERE WAS A RECALL FOR BUT IT CAME UP THAT I HAD NO RECALLS AT THIS TIME. NHSTA 14132 GM 14132. DOES NOT DO THIS ALL THE TIME BUT FREQUENTLY LIKE THIS AM WHEN I WAS DRIVING IT, HAS DONE THIS ALSO SINCE I BOUGHT CAR A YEAR AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020400August 29, 2017
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. UPON STARTING THE VEHICLE, THE DEFOGGER FAILED TO OPERATE DUE TO THE FACT THAT THE TOUCH SCREEN IN THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SCHEDULED AN APPOINTMENT WITH COLEMAN BUICK GMC CADILLAC (100 RENAISSANCE BLVD, LAWRENCEVILLE, NJ 08648 (609) 482-3473). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014036August 9, 2017
EXTERIOR LIGHTING
HEADLIGHTS DO NOT EMIT ENOUGH LIGHT WHILE DRIVING AT NIGHT. IT IS VERY DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DRIVING. IT IS VERY DANGEROUS TO DRIVE AT NIGHT. WARRANTY WONT COVER TO FIX ISSUE. THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE AND THEY HAVE NOT RECALLED THE CAR TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011115July 27, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WITH NORMAL EVERYDAY DRIVING HE BECAME AWARE OF AN ISSUE WITH THE FRONT SUSPENSION ON THE VEHICLE. THE CONTACT WAS CONCERNED THAT WITHIN 46,000 MILES OF DRIVING THE VEHICLE, THAT THE TIRES HAD TO BE REPLACED TEN TIMES. THE VEHICLE WAS TAKEN TO COULTER CADILLAC TEMPE (LOCATED AT 7780 S AUTOPLEX LOOP, BUILDING 200, TEMPE, AZ 85284, (480) 305-0876) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUSPENSION WAS INSTALLED INCORRECTLY OR THAT THERE WAS A DEFECTIVE FRONT SUSPENSION. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,077.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006316July 19, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS VEHICLE ARE DANGEROUSLY DIM. I HAVE SPOKEN TO NUMEROUS OWNERS WHO SUGGESTED THE SAME ISSUE. THE DEALERSHIPS WANT TO CHARGE OVER $2000.00 TO CORRECT THIS AND IT IS NOT CLEAR THAT REPLACING THESE LIGHTS WITH THE SAME LIGHTS WILL REPAIR THE ISSUE. THIS NEEDS GOVERNMENT ACTION OR PEOPLE WILL GET HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003113July 5, 2017
VISIBILITY/WIPER
HEADLAMPS (LOW BEAM ONLY) ARE TOO DIM WHEN DRIVING AT NIGHT. IN AREAS WHERE THE ROADS ARE NOT WELL LIT DRIVING WITH LOW BEAMS ON IS EXTREMELY DANGEROUS. WE HAVE AVOIDED DRIVING AT NIGHT OR WITH HIGH BEAMS ON (WHICH BECOMES DANGEROUS FOR OTHER DRIVERS). WE REPORTED THE PROBLEM DIRECTLY TO CADILLAC VIA A PHONE CALL AND WAS TOLD TO SEE A DEALERSHIP. THE DEALERSHIP (MASSEY CADILLAC OF NORTH ORLANDO) INFORMED US THIS WAS A COMMON PROBLEM WITH THE HEADLAMPS PROJECTOR BUT THERE IS NO RECALL ON IT. THE HEADLAMPS CANNOT BE FIXED, ONLY REPLACED. REPLACING THE HEADLAMPS WOULD COST JUST OVER $1,000.00. WE FEEL CADILLAC HAS A DEFECT IN THERE HEADLAMPS AND IS MAKING NO EFFORT TO RECTIFY THE ISSUE. WE CAN ONLY SPECULATE AS TO WHY CADILLAC WILL NOT RECALL OR HELP CUSTOMERS WITH OUT-OF-DATE WARRANTIES. THE PROBLEM IS WITH THE LOW BEAM GETTING TO HOT AND CREATING DISTORTION OR A BUILD-UP IN THE PROJECTOR. WE CAN TAKE PHOTOS IF NEEDED, BUT FELT IT MIGHT BE HARD TO TELL WHAT'S GOING ON VIA A PHOTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001655June 27, 2017
ENGINE
THE ENGINE SHUT DOWN IN THE MIDDLE OF THE FREEWAY. I HAD NO POWER TO ACCELERATE THE CAR. THERE WAS NO LIGHT ON THE DASHBOARD TO LET ME KNOW THAT THE CAR WASN'T RUNNING. I HAD HIT THE BRAKES AND THERE WAS NO POWER BRAKE. THEN I TRIED TO ACCELERATE. I WAS GOING DOWNHILL AND WAS ABLE TO COAST ACROSS TWO LANES OF TRAFFIC TO THE SIDE. MASS AIRFLOW SENSOR WAS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000328June 20, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CADILLAC CUE SYSTEM IS NOT RESPONDING,IT IS COMPLETELY FROZEN. I AM NOT ABLE TO CONTROL THE CLIMATE NOR HOT OR COLD, NOT ABLE TO DEFROST MY CAR. THE SCREEN DEFECT CAN CAUSE OR COULD LEAD TO THE LOSS OF VENTILATION CONTROL FUNCTIONALITY. THIS IS DANGEROUS AND MOST CERTAINLY A SAFETY ISSUE. THE ISSUE OCCURRED WHEN CAR WAS STATIONARY AS I WAS TURNING MY CAR ON TO HEAD HOME FROM WORK I NOTICED THE SCREEN WAS NOT FUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995866June 19, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993537June 6, 2017
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED AND THE REAR HATCH WAS OPEN, THE REAR HATCH CLOSED UNEXPECTEDLY ON THE CONTACT. THE CONTACT WAS NOT INJURED AND WAS ABLE TO MOVE OUT OF THE WAY BEFORE THE HATCH CLOSED COMPLETELY. THE CONTACT STATED THAT A DIAGNOSTIC TEST AND REPAIR APPOINTMENT WERE SCHEDULED WITH RILEY CHEVROLET BUICK GMC CADILLAC (LOCATED AT 2033 CHRISTY DR, JEFFERSON, MO 65101 (573) 298-6142) FOR JUNE 7, 2017. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 29,500. UPDATED 07/19/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992659June 1, 2017
POWER TRAIN
DISPLAY STATES: SERVICE ALL WHEEL DRIVE SYSTEM, REAR AXLE, AND A WARNING BELL SOUNDS CONTINUOUSLY. HAPPENED ONCE BEFORE, BOTH INCIDENTS ON A LONG TRIP. ON STAR SAID, ON FIRST OCCASION, TO TURN OFF VEHICLE AND COMPUTER MAY RESET ITSELF. IT DID. ON SECOND OCCASION, WOULD NOT RESET AND NOW HAVE HUMMING FROM FRONT END
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984776May 10, 2017
VEHICLE SPEED CONTROL
ACCELERATION TAKES A FEW SECONDS TO CATCH UP. THIS PROBLEM WAS SUPPOSSED TO HAVE BEEN RESOLVED. HOWEVER, I CONTINUE TO HAVE PROBLEMS WITH ACCELERATION LAGGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984782May 10, 2017
ELECTRICAL SYSTEM
CUE PROBLEMS. THE TOUCHSCREEN GOES BLACK OR FREEZES WHILE THE VEHICLE IS MOVING. ALSO THE MIDDLE BOTTOM SECTION DOES NOT RESPOND AFFECTING HEATING/AC FUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981170April 27, 2017
ELECTRICAL SYSTEM
CUE SYSTEM FROZE. UNABLE TO CONTROL RADIO, NAVIGATION SYSTEM, HEATER, A/C, HANDS FREE PHONE, ETC. WENT ON A CADILLAC FORUM AND WAS ABLE TO RESET IT ONE TIME AND THEN QUIT WORKING AGAIN AFTER A FEW. I WAS UNABLE TO RESET IT A SECOND TIME. UNFORTUNATELY, THIS ALL HAPPENED AT 52,000 MILES 2,000 MILES AFTER THE WARRANTY EXPIRED. I AM NOT WILLING TO PAY CLOSE TO $2,000 TO HAVE IT REPAIRED, AFTER DOING RESEARCH, THIS ELECTRICAL ISSUE SEEMS TO BE A FREQUENT PROBLEM AND SHOULD RESULT IN A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967285March 20, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A LOUD NOISE AND OBSERVED THAT THE SUN ROOF SHATTERED. THE CONTACT DROVE THE VEHICLE TO THE DEALER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930175December 6, 2016
ELECTRONIC STABILITY CONTROL (ESC), VISIBILITY/WIPER
CUE SYSTEM FROZE UP, NO RESPONSE FROM TOUCH SCREEN, VSS SYSTEM WARNING LIGHT ON, SEAT HEATERS DO NOT WORK. THUS NO ABILITY TO CONTROL HEATER OR DEFROST SYSTEM AND OWNERS MANUAL INDICATED THAT IF THE VSS LIGHT IS LIT THE VSS SYSTEM IS NOT OPERATIONAL. IT IS NOT POSSIBLE TO OPERATE A VEHICLE IN MICHIGAN IN THE WINTER WITH OUT CONTROL OF THE DEFROSTER AND SINCE THE VSS SYSTEM IS TIED IN TO THE BRAKES I AM NOT CONFIDENT THE ANTILOCK BRAKE SYSTEM WILL FUNCTION. VEHICLE PURCHASED 6-29-13 AND HAS APPROX 37,000 MILES. DEALER OFFERED TO REPAIR FOR $1750.00 BUT NEGOTIATED TO $750.00 I FEEL THIS IS A SAFETY DEFECT ON A LOW MILEAGE VEHICLE AND THE MANUFACTURE SHOULD COVER THE COST OF REPAIRS. THERE HAVE BEEN AT LEAST 5 "SERVICE UPDATE BULLETINS " WITH SOFTERWARE UPDATED FOR THE CUE SYSTEM ON THIS VEHICLE WHEN I HAVE HAD IT IN FOR SERVICE. SO CLEARLY THERE ARE ELECTRONIC PROBLEMS WITH THIS SYSTEM AND MY LATEST PROBLEM IMPACTS MY SAFETY WHILE OPERATING THIS VEHICLE IN THE WINTERTIME. I AM REQUESTING THAT NHTSA INVESTIGATE THES SOFTERWARECAND OPERATIONAL ISSUES TO PRESERVE DRIVER SAFETY WHILE USING THIS VEHICLE. IT WAS PARKED IN THE GARAGE IN LATE AUGUST 2016 AND WHEN STARTED UP IN EARLY NOVEMBER THE CUE CONTROL SYSTEM SCREEN WAS UNRESPONSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925957November 14, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SURGED FORWARD AND STALLED. THE SPEEDOMETER REFLECTED 140 MPH, WHEN THE VEHICLE WAS ONLY TRAVELING 65 MPH. ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS KEPT AT THE DEALER FOR TWO MONTHS BEFORE BEING TAKEN TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,341. ..UPDATED 09/25/17 *BF MECHANICAL ISSUE WITH THE VEHICLE: TRANSMISSION LAGGING, AND REVVING INADVERTENTLY. SPEEDOMETER CONTINUES TO SHOW INCORRECT TRAVELING SPEEDS SINCE THE VEHICLE WAS PURCHASED. INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READS THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR ON THE HIGHWAY. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN ITS ACCELERATION RESPONSE TIME. BACK UP GALLERY CAMERA ERROR WARNING CODES. GAS GAGE SHOWS EMPTY ALMOST EMPTY BY THE GAS TANK IS FULL. RMP SHOW 0 RPM WHILE THE VEHICLE IS IN MOTION. UPDATED 9/5/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925422November 10, 2016
ELECTRICAL SYSTEM
AFTER 52000 MILES THE CUE TOUCH SCREEN DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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