Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#10864432May 11, 2016
TIRES, TIRES:TREAD/BELT
MOUNTED ON MY NEW VOGUE 2010 SRX CAD (VIN: [XXX]) WERE 275-45-20 TIRES ON 8" WHEELS. INSTEAD OF P235/65R 18. I BELIEVE THAT THIS HAS CAUSED ONGOING (SINCE TIME OF VEHICLE PURCHASE) LOST OF TIRE AIR PRESSURE AND/OR POSSIBLE HUB BEARING ISSUES; AS WELL IS A SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863024May 4, 2016
EXTERIOR LIGHTING
HEADLIGHTS LENS FILL WITH WATER AND SHORT OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861688April 27, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
(1) DRIVER SIDE HEADLAMP FAILURE. DEALERSHIP INDICATES BALLAST FAILURE, AND THE ENTIRE ASSEMBLY HAS TO BE REPLACED. THE COST OF THIS IS A MINIMUM OF $1,200. (2) AS OF APRIL 27, 2016 - CAR WON'T START (10 DAYS): INDICATION IS "NO REMOTE DETECTED" (REMOTE BATTERY WAS REPLACED); VEHICLE'S BATTERY WAS REPLACED DECEMBER 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854282April 8, 2016
EXTERIOR LIGHTING
I PURCHASED MY USED 2010 SRX IN FEB. OF 2015. SINCE THEN I'VE HAD MY HEADLIGHTS FIXED THREE TIMES DUE TO CONDENSATION BUILDUP. IT STARTED OFF WITH THE PASSENGER SIDE, I GOT THAT FIXED THEN SIX MONTHS LATER THEY BOTH GOT CONDENSATION. GOT THEM BOTH FIXED BECAUSE ITS INSPECTION TIME TWO WEEKS AFTER INSPECTION DRIVER SIDE COMPLETELY BURNED OUT. I WAS ON MY TO PA FROM VA AND MY HEADLIGHT WENT OUT. CADILLAC REFUSE TO FIX IT. ITS VERY COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851959March 28, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE DEALER DIAGNOSED THAT THERE WAS WATER INTRUSION AND THAT THE LIGHT FIXTURE NEEDED TO BE REPLACED. THE DEALER DID NOT SPECIFY IF A SEAL FRACTURED OR IF THERE WAS A REMEDY FOR THE SHORT CIRCUIT ELECTRICAL FAILURE OTHER THAN REPLACING THE LOW BEAM HEAD LAMP ASSEMBLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO MANUFACTURER RECALL TO COVER THE REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851729March 26, 2016
EXTERIOR LIGHTING
SEPTEMBER 2015 HEADLITES STARTED GETTING MOISTURE AND WATER IN THEM.IN OCT WHILR DRIVING AT NITE THE LEFT HEADLITE WENT OUT THEN THE RIGHT ONE DID,I COULD NOT SEE THE ROAD AND WENT IN DITCH.CALLED CADILLAC NEXT DAY TOLD THEM WHAT HAPPENED AND WAS TOLD NOTHING THEY COULD DO AND ADVISED ME TO CALL DEALER WHICH I DID AND WAS TOLD I WOULD HAVE TO BUT 2 NEW HEADLITES AT 1200.00 EACH WITH OUT LABOR,I COULD NOT AFFORD THAT SO TOOK LITES OUT OF CAR,THE BALLAST WERE FILLED WITH WATER.I SEPERATED THE LENSES AND RESEALED THEM WITHSILICONE AND REPLACED BALLAST AND BULBS FROM EBAY.HEADLITES NO LONGER LEAK BUT IM SURE THEY WILL AT SOME POINT IN TIME.THIS SHOULD BE A RECALL THIS IS TO DANGEROUS AND IT IS DEFINATELY A DISIGN FLAW,I HAVE READ WHERE MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEM. THIS IS A 2010 CADILLAC SRX ,ISSUE STARTED AT 57,000 MILES
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10851289March 23, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION ENTERED INTO THE HEADLIGHT ASSEMBLY, WHICH WOULD SHORT OUT THE ELECTRICITY IN THE UNIT. THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED ON TWO PRIOR OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850046March 16, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLAMP CONDENSATION CAUSING LAMP TO GO OUT SOMETIMES WILL COME BACK ON. SHOULD NOT BE HAPPENING. NEVER HAD ANOTHER VEHICLE HAVE THIS ISSUE. SHOULD BE A RECALL TO FIX THIS EXPENSIVE CONDENSATION AND LAMP. POLICE ENJOY STOPPING VEHICLES WITH NO LIGHT! THIS HAS BEENOCCURING OVER LAST 6 MONTHS MORE OFF THAN ON. RAIN REALLY MAKES WORSE. CONDENSATION NEVER COMPLETELY GOES AWAY AND INSIDE INDICSTOR LIGHT STAYSON ALL THE TIME 24/7. #2 ANOTHER ISSUE IS SUN ROOF WILL NOT SHUT. WINDOW WILL CLOSE BUT COVER STOPS HALF WAY AND WILL NOT ADVANCE ANY FURTHER. HAD TAKEN TO BAKER CADILLAC IN CHARLESTON, SC FOR SERVICE MARCH 1 2016. WORKED ON IT FOR 2 DAYS AND TOLD NOT FIXABLE. WHY IS IT NOT FIXABLE? RECALLS SHOULD BE ISSUED ON THESE PROBLEMS SRX OWNERS ARE HAVING ON THESE LUXAURY VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846384March 14, 2016
EXTERIOR LIGHTING
VEHICLE HAS ON 43,921 MILES AND THE FRONT HEADLAMP ASSEMBLY GOT WATER IN IT AND BLEW OUT THE HID HEADLIGHT. THESE ARE SUPPOSED TO BE SEALED UNITS AND SHOULD NOT EVER LEAK. NEVER IN ANY OTHER CAR I'VE EVER OWNED HAS THE HEADLAMP ASSEMBLE LEAKED. FURTHER THIS IS A KNOWN PROBLEM WITH THIS MAKE AND YEAR MODEL, AND CADILLAC SHOULD BE REPLACING THEM AT NO COST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840436March 8, 2016
AIR BAGS
FRONT END COLLISION INTO SIDE OF 2007 CHEVY SUBURBAN AT 40-45 MPH. DRY ROAD CONDITIONS. AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10839795March 4, 2016
EXTERIOR LIGHTING
THE FRONT HEADLIGHT ASSY CONTINUES TO GET WATER AND CONDENSATION IN IT AND THE HEAD LIGHT FAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839746March 3, 2016
EXTERIOR LIGHTING
FRONT HEADLAMPS HAVE A RECURRING FAILURE DUE TO A DESIGN FLAW WITH THE HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839351March 2, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY POWER HATCH BACK OPENS ON ITS OWN ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837311February 20, 2016
EXTERIOR LIGHTING
THE PASSENGER HEADLAMP ASSEMBLY HAD TO BE REPLACED IN APRIL, 2014 BECAUSE MOISTURE SHORTED IT OUT. THIS COST $1450 OUT OF POCKET, REPAIRED BY THE DEALER WITH NEW GM PARTS. NOW LESS THAN 2 YEARS LATER, THE SAME PASSENGER HEADLAMP IS OUT DUE TO THE SAME REASON. I HAVE READ ABOUT MANY SIMILAR COMPLAINTS ON HEADLAMPS FOR THIS MODEL. NOT SAFE WHEN HEADLAMPS SUDDENLY GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825234February 9, 2016
EXTERIOR LIGHTING
TAKATA RECALL, BOTH OF MY HEADLIGHT ASSEMBLIES HAVE BEEN CHANGED THE YEAR IS LESS THAN 6 YRS OLD. THE LIGHTS WENT OUT AT NIGHT WHILE DRIVING. GM WANTS 1200.00 FOR JUST THE ASSEMBLY NOT LABOR. THEY LEAK AND MOISTURE GET INSIDE AND BLOWS OUT THE BULBS AND SHORTS OUT THE ELECTRICAL SYSTEM. THIS IS BS AND THERE SHOULD BE A RECALL. GM USING THE CHEAPEST JUNK POSSIBLE AND SELLING IT FOR AS MUCH AS POSSIBLE, WAY TO GO GM, PUT MY WIFE AND DAUGHTER LIFE AT RISK SO YOU COULD MAKE MORE MONEY....YOU MAKE ME SICK. AFTER THIS CADILLAC I WILL NEVER EVER BUY ANOTHER CADILLAC. YOU HAVE BROKE ME WITH YOUR CHEAP CRAP THERE ARE 50 AND 60 YR OLD CADDYS THAT STILL HAVE ORIGINAL HEADLIGHT ASSEMBLIES THAT DON'T LEAK, ALL OVER THE INTERNET CADDYS NEWER THAN MY 2010 SRX ARE HAVING THE SAME PROBLEM. THIS IS SAD AND IT IS IRRESPONSIBLE FOR GM NOT TO REMAKE THESE ASSEMBLIES SO THEY DON'T LEAK. AND FIND A SUPPLIER THAT DOESN'T CHARGE 1200.00 FOR A ASSEMBLY THAT WILL LEAK IN LESS THAN 5 YRS TOTALLY NOT SATISFIED, THIS IS ONLY THE WORST OF THE LONG LINE OF ISSUES WE HAVE HAD WITH OUR CADILLAC, IT LOOKS LIKE CADDY IS GOING DOWNHILL. WE WILL LOOK FOR A BETTER BUILT VEHICLE AND YA'LL CAN HAVE THIS HIGH DOLLAR CHEAP JUNK! PISSES ME OFF THAT BOTH HEADLIGHT ASSEMBLIES LEAKED AND COST ON AVERAGE 2000.00 EACH INCLUDING LABOR TO FIX ONLY TO KNOW IT MIGHT LAST 4 YRS LOL WAY TO GO FOREIGN TRADE YOU BROUGHT US 10X THE COST FOR [XXX] CRAP PARTS. CADILLAC SUCKS! CHEAP PARTS AND WAYYYY OVER PRICED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824721February 7, 2016
ELECTRICAL SYSTEM
AFTER A RAIN STORM, MY HEADLIGHTS CONDENSED UP, THEN THE RIGHT LAMP WENT OUT, AFTER REPLACING THE HEI LAMP, THE LEFT LAMP WENT OUT. THESE LAMPS ARE VARY COSTLY, PLUS THE LABOR, BECAUSE GM HAS A POOR SEAL AROUND THE HEADLAMP. THE VEHICLE WAS PARKED AT THE TIME OF THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824430February 5, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE HEADLIGHT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION IN THE HEADLIGHT UNIT CAUSED A FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,866.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824553February 5, 2016
EXTERIOR LIGHTING
BOTH HEADLIGHTS HAVE HAD TO BE REPLACED AND ONE OF THEM IS ALREADY ACCUMULATING MOISTURE AND HAS BURNED OUT AGAIN. I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL, AS IT IS VERY DANGEROUS AND HAS BEEN VERY COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823461February 1, 2016
POWER TRAIN
WHEN I SHIFT TO PARK, THE DASH TELLS ME I HAVE NOT IN PARK AND I AM UNABLE TO TURN THE CAR OFF. I HAVE TO REVERSE, THEN SHIFT BACK TO PARK, SOMETIMES SEVERAL TIMES, IN ORDER FOR THE CAR TO FINALLY REGISTER THAT I AM IN PARK. ALSO, WHEN I SHIFT TO REVERSE, THERE IS A HUGE THUNKING NOISE. THIS IS AN INTERMITTENT ISSUE THAT CAN OCCUR ANYWHERE FROM 1 TIME PER WEEK TO SEVERAL TIMES. I HAVE BROUGHT THE VEHICLE IN FOR THE ISSUE TO CERTIFIED GM DEARLSHIPS AND POINTED OUT THAT SEVERAL MESSAGES ON BULLETIN BOARDS STATE IT'S A TRANSMISSION SHIFT CABLE. MANY OTHERS HAVE EXPERIENCED THE SAME PROBLEM, HOWEVER, IF THE DEALERSHIP CANNOT REPLICATE IT, THEY SAY THERE IS NOTHING TO FIX. I SAW A RECALL FOR THE SAME ISSUE FOR 2010 AND 2011 SRX'S, BUT THE DEALERSHIP SAID THAT MY VIN IS NOT PART OF THE RECALL ALTHOUGH I'M EXPERIENCING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822865January 28, 2016
EXTERIOR LIGHTING
BOTH HEADLIGHTS ACCUMULATE MOISTURE INSIDE, CAUSING THE LIGHT OUTPUT FROM THE LOW BEAMS TO BE ALMOST NONE EXISTING. IT FORCES ME TO DRIVE WITH THE HIGH BEAMS ON. I HAVE DONE SOME RESEARCH ONLINE AND THERE ARE LOTS OF PEOPLE COMPLAINING ABOUT THE SAME THING. I FEEL GM NEED'S TO PERFORM A RECALL ON THIS HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX