Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11291500December 27, 2019
EXTERIOR LIGHTING
WHILE DRIVING AFTER DARK, HEADLIGHTS WERE VERY LOW BRIGHTNESS. I COULD BARELY SEE THE ROAD LINES AND DRIVING IN THE RAIN , I HAD TO USE MY HIGH BEAMSTO SEE THE HIGHWAY ROAD MARKINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291424December 26, 2019
EXTERIOR LIGHTING
LIGHTS ON 2015 CADILLAC SRX LUXURY TRIM ARE VERY DIM...ALMOST TO THE POINT WHERE NO LIGHT IS SEEN AT NIGHT. HAVE BEEN LIKE THAT FOR OVER A YEAR. I TOOK IT TO THE CADILLAC DEALERSHIP TO CHECK FOR MOISTURE ISSUES AND WAS TOLD THAT WAS FINE. IT WAS JUST THE HEADLIGHTS...AND NOTHING COULD BE DONE. DEALERSHIP WAS VERY INEFFECTIVE. LIGHT OUTPUT CONTINUED TO WORSEN TO WHERE THEY ARE NOW. I CONSTANTLY DRIVE WITH BRIGHT LIGHTS. I CAN'T SEE LINES OR TURNING LANES WITHOUT PROPER LIGHTING. I HAVE ALSO DODGED ACCIDENTS A FEW TIMES DUE TO OTHER CARS NOT SEEING MY LIGHTS. AT NIGHT, I DO NOT FEEL SAFE DRIVING. I FEAR FOR THE SAFETY OF OTHERS AS WELL. I HAVE EMAILED AND CALLED NUMEROUS TIMES TO NO AVAIL. AGAIN, WHEN DRIVING WITH HEADLIGHTS THAT DO NOT SHINE PROPERLY I CAN'T SEE TURNING LANES AND HONESTLY MY DEPTH OF VISION IS VERY LOW. THINGS, ANIMALS, HAVE HAPPENED ON MY CAR AT THE LAST MINUTE DUE TO LACK OF LIGHTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288318December 11, 2019
EXTERIOR LIGHTING
DIM HEADLIGHTS CAUSING INABILITY TO SEE ROAD AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287920December 9, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE SO DIM THAT THE CONTACT COULD NOT SEE THE ROAD. SHAHEEN CADILLAC (5901 S PENNSYLVANIA AVE, LANSING, MI 48911, (517) 393-5600) WAS CONTACTED AND STATED THAT THE FAILURE WAS WELL KNOWN AND INFORMED THE CONTACT TO BRING THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287132December 5, 2019
EXTERIOR LIGHTING
I'VE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE! THE BATTERY WENT OUT A WEEK AFTER I HAD IT, THE ENTIRE DASH HAD TO BE REPLACED AFTER A YEAR, THEN THE FREAKING HEADLIGHTS WERE SO DIM THAT I COULD NOT SEE AT NIGHT. I HAD THE BULBS CHANGED TWICE AND STILL COULD NOT SEE. TOOK VEHICLE TO DEALERSHIP AND THEY SAID THE ONLY WAY TO FIX IT IS TO REPLACE THE ENTIRE HEADLIGHT SYSTEM, WHICH COST ME $1600! THIS IS SUPPOSED TO BE A CADILLAC '.THE BEST OF THE BEST!!! I WILL NEVER BUY ONE AGAIN!! THE FRANK KENT DEALERSHIP IN FORT WORTH TX SAID THAT IF I SUBMIT MY REQUEST TO CADILLAC, THEY MAY REIMBURSE ME, BECAUSE THEY HAVE DONE SO WITH SOME CUSTOMERS IN THE PAST. HERE I AM AND I AM SUBMITTING IT TO YOU! PLEASE HELP ME! I AM A SINGLE MOTHER AND NEED TO GET MY MONEY BACK!! CONTACT ME AT [XXX]. MY ADDRESS IS [XXX]. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286668December 3, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS ILLUMINATED EXTREMELY LOW. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. QUANTRELL CADILLAC (1490 E. NEW CIRCLE RD, LEXINGTON, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282457November 26, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS ILLUMINATED VERY DIMLY, WHICH CREATED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND CADILLAC NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062) WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282278November 25, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING 55 MPH, THE HEADLIGHT ILLUMINATION WAS DIM AND PREVENTED THE CONTACT FROM DRIVING AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BRADY CADILLAC BUICK GMC (LOCATED AT 1500 KOESTER RD, FORSYTH, IL 62535, (217) 875-2110), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281653November 21, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM IT MAKES THE CAR UNDRIVEABLE AT NIGHT. THE DEALERSHIP STATED ITS A KNOW PROBLEM AND WOULD COST ABOUT 1500.00 TO FIX. THIS CAR IS UNSAFE TO DRIVE AT NIGHT. I HAVE FOUND ITS BEEN GOING ON FOR YEARS ON THE SRX. PLEASE HELP. SHOULD BE A RECALL ON THIS UNSAFE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281326November 20, 2019
EXTERIOR LIGHTING
OUR 2015 CADILLAC SRX HAS EXTREMELY DIM LOW BEAM HEADLIGHTS. THEY ARE SO DIM THAT WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. WHEN WE DO DRIVE AT NIGHT, WE DRIVE WITH THE HIGH BEAMS ON BECAUSE THEY HAVE NOT BE AFFECTED BY THE DEFECT YET. DRIVING WITH THE HIGH BEAMS ON AT ALL TIMES IS HAZARDOUS TO OTHER DRIVERS, BUT THE LOW BEAMS ARE SO DIM, IT IS NEARLY IMPOSSIBLE TO SEE THE ROAD. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS, BUT TO DATE, GM REFUSES TO ADDRESS THE FLAW IN THE HEADLIGHT ASSEMBLY. ACCORDING TO THE LAWSUIT, THE SEALS GM USED IN THE EXTERIOR HEADLIGHT HOUSING UNITS WEAR OUT AND DETERIORATE AND ALLOW MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THE VENTS. HOWEVER, THE VENTS FOR THE HOUSING UNITS ARE DEFECTIVE BECAUSE THEY INTERFERE WITH THE FLOW OF AIR THROUGH THE FAULTY SEALS OF THE HEADLIGHTS. THE CONDENSATION CAUSES HEADLIGHT PROBLEMS THAT INCLUDE FAILURE OF THE BULBS DUE TO CORROSION OF THE COMPONENTS SUCH AS THE IGNITERS, IN ADDITION TO ELECTRICAL SHORTS THAT OCCUR. SINCE 2011 AND IN AN EFFORT TO DO SOMETHING ABOUT OWNERS COMPLAINING ABOUT THE HEADLIGHTS BEING TOO DIM OR FAILING COMPLETELY, GENERAL MOTORS ALLEGEDLY ISSUED A CUSTOMER SATISFACTION PROGRAM AND SEVERAL TECHNICAL SERVICE BULLETINS (TSBS). BUT THE PLAINTIFFS CLAIM GM'S EFFORTS HAVEN'T FIXED THE DIM HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280727November 18, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280271November 15, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM ITS LIKE YOU DON'T HAVE ANY HEADLIGHTS ON AT ALL. THE HIGH BEAMS WORK PERFECT. ITS VERY DANGEROUS TO BE DRIVING THIS VEHICLE AT NIGHT SINCE THE LIGHTS DON'T WORK PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280274November 15, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280032November 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE ALMOST NON EXISTENT DURING NIGHT DRIVING, FIRST NOTICED DRIVING AT NIGHT ON STATE HIGHWAY 35 FROM BAY CITY TEXAS TO PALACIOS TEXAS NOVEMBER 13 2019 DURING INTERMITTENT RAIN SHOWERS...HAD TO USE BRIGHTS TO GET ANY DOWN ROAD ILLUMINATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279310November 10, 2019
EXTERIOR LIGHTING
WHILE DRIVING ON I-95 AT NIGHT, WITH ONCOMING TRAFFIC, LEGALLY FORBIDDING THE USE OF HI-BEAMS, A DEER, I BELIEVE, SUDDENLY CROSSED THE ROAD, 50-75 FEET IN FRONT OF MY VEHICLE. THE LOW BEAMS ON THE VEHICLE ARE SO POOR I WAS UNABLE TO SEE THE DEER UNTIL IT WAS DIRECTLY IN FRONT OF THE VEHICLE. I HAD TO SLAM ON THE BRAKES AND VIOLENTLY SWERVE TO THE RIGHT, LEAVING THE ROAD SURFACE IN A SIDEWAYS SLIDE, CROSSING THE SHOULDER AND FINALLY STOPPING ON THE GRASS, HEADING DOWN HILL, ONLY INCHES FROM A POST. THIS LACK OF EFFICIENT HEAD LIGHTING, NOW KNOWN TO BE FROM HEADLIGHT UNIT SEAL FAILURE LEADING TO LOW LIGHT LEVELS FROM THE PROJECTORS, CAUSED THIS ACCIDENT. THE PASSENGER STRUCK HER HEAD ON THE PASSENGER WINDOW AND SUFFERED A BUMP AND BRUISE TO THE RIGHT SIDE OF HER HEAD. IT IS NOW MY UNDERSTANDING THAT MITIGATING THIS SEAL FAILURE WILL COST ME ABOUT $1600.00 AT THE CADILLAC DEALER. ADDITIONALLY, I UNDERSTAND THAT THE ONLY REPLACEMENT AVAILABLE FROM CADILLAC IS THE SAME UNIT THAT HAS FAILURES AND THAT NO UPGRADED UNIT HAS BEEN MADE. ADDITIONALLY, I UNDERSTAND THAT CADILLAC HAS BEEN FOUND LIABLE IN A CLASS ACTION SUIT REGARDING THESE FAULTY HEADLIGHTS IN FLORIDA AND CALIFORNIA, HOWEVER, NOT IN MY STATE OF RESIDENCE, ALTHOUGH, COINCIDENTALLY, MY ACCIDENT OCCURRED IN FLORIDA. THESE 300,000 VEHICLES NEED TO BE INVESTIGATED FROM MODEL YEARS 2010 TO 2016, AS THEY ALL USE THE SAME HALOGEN HEADLIGHTS. IT IS ONLY A MATTER OF TIME, UNLESS ALREADY OCCURRED, UNTIL LOSS OF LIFE IS SUFFERED FROM THESE INADEQUATE HEADLIGHT UNITS. MY PARTNER, THE PRIMARY DRIVER OF THIS VEHICLE, IS NOW AFRAID TO DRIVE THIS CAR AND WILL NOT DRIVE IT IN ANY CONDITION OTHER THAN DAYLIGHT, CAUSING HARDSHIP ON US.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11278586November 7, 2019
EXTERIOR LIGHTING
I WAS DRIVING DOWN A CITY STREET AT NIGHT AT APPROXIMATELY 10 MPH AND MY FRIEND INFORMED ME THAT MY HEAD LIGHTS DID NOT LOOK LIKE THEY WERE ON AT ALL. SINCE THIS INCIDENT, I ASKED ANOTHER FRIEND TO DRIVE AHEAD OF ME ON A DARK CITY STREET AND TELL ME IF MY LIGHTS WERE ON. HIS RESPONSE WAS, "YES THEY ARE, BUT VERY DIM. I AM VERY WORRIED ABOUT YOU DRIVING AT NIGHT"!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277698November 2, 2019
EXTERIOR LIGHTING
HEADLAMPS HAVE BECOME VERY DIM WHICH CAUSES AN UNSAFE CONDITION WHEN DRIVING AT NIGHT. IN ORDER TO SEE THE ROAD I MUST USE HIGH BEAMS. I AM CONSTANTLY SWITCHING OFF THE HIGH BEAMS WHEN AN ONCOMING CAR APPROACHES. DEALER HAS STATED THE PROBLEM IS NOT THE BULB BUT THE PROJECTED LENSE IN FRONT OF THE BULB. THE PROBLEM HAS GOTTEN STEADILY WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277095October 30, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. THIS PROBLEM IS KNOWN BY GM AND THEY REFUSE TO HONOR THE REPAIRS. MANY FORUMS DISCUSS THIS SINCE IT INVOLVES THE CADILLAC SRX FROM 2011-2015. ALL THEY GO IS REPLACE THE WEATHER STRIPPING AROUND THE LIGHT BUT THAT IS NOT EFFECTIVE. MY WIFE AND I ARE PRETTY MUCH CONFINED TO DAYTIME DRIVING BECAUSE THE LOW BEAMS ARE SO USELESS AT NIGHT OR IN THE RAIN THAT YOU REALLY WOULD BE BETTER OFF WITH CANDLES. I WAS FORCED TO DRIVE FOR AN EMERGENCY LAST NIGHT AND ALMOST HAD AN ACCIDENT ON A COUNTRY ROAD BECAUSE THE LIGHTS DID NOT LIGHT UP THE ROAD GOOD ENOUGH TO SEE WHERE I WAS DRIVING. SERVICE CENTER SAID THERE WAS NOTHING THEY COULD DO BUT THERE IS. THEY HAVE BETTER HEADLIGHT ASSEMBLIES BUT WILL NOT REPLACE THEM. GM JUST STALLS AND STONEWALLS THE CUSTOMER. I HAD THE BRIGHTEST LOW BEAM BULB REPLACED IN BOTH LIGHTS BUT THE HEADLIGHT DESIGN IS THE PROBLEM. MOST EXPENSIVE PEACE OF TRASH I HAVE EVER OWNED. BEEN DEALING WITH THIS SINCE PURCHASING IN 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271592October 28, 2019
EXTERIOR LIGHTING
MOISTURE COLLECTS IN THE HEADLIGHT ASSEMBLY WHICH CAUSES THE LOW BEAM HEADLIGHT EFFECTIVENESS TO SERIOUSLY REDUCED. THE LUMENS PROJECTED ONTO THE ROAD ARE SO LOW THAT IT IS ALMOST LIKE DRIVING WITHOUT YOUR HEADLIGHTS ON. THIS PRESENTS A SERIOUS NIGHT DRIVING SAFETY SITUATION. THE DEALER AND GM ADMIT THERE IS A PROBLEM WITH THE HEADLIGHT DESIGN BUT WILL DO NOTHING TO CORRECT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269540October 19, 2019
EXTERIOR LIGHTING
VERY BAD VISIBILITY DRIVING AFTER DARK. THE HEADLIGHTS ARE VERY DIM AND IT'S DIFFICULT TO SEE THE ROAD AND SURROUNDING AREA WHILE DRIVING AT NIGHT. I'VE CONTACTED A LOCAL AUTO REPAIR SHOP AND THEY STATED THIS WAS A ONGOING PROBLEM WITH THE VEHICLE I DRIVE. I PURCHASED THE VEHICLE USED AND NO MENTION OF THE PROBLEM WAS GIVEN. I FEEL IT'S A SAFETY HAZARD THAT CAN RESULT IN SERIOUS ACCIDENTS. I CURRENTLY DRIVE USING HIGH BEAM WHICH ALSO CAUSES A HAZARD. I LIVE IN A RURAL AREA WITH FEW LIGHTED ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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