Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11142283October 23, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE SO SOON THEY ARE UNSAFE, IT'S LIKE DRIVING WITHOUT LIGHTS. I TOOK THE CAR TO THE DEALER AND WAS TOLD THEY DON'T KNOW WHAT THE PROBLEM IS. I ESCALATED THE ISSUE TO CADILLAC CUSTOMER SERVICE AND HAVE BEEN GETTING NO ANSWER ABOUT WHAT TO DO FOR OVER TWO WEEKS. IT'S SCARY AND UNSAFE TO DRIVE AT NIGHT SO I DON'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140009October 12, 2018
EXTERIOR LIGHTING
EXTREME CONDENSATION AND WATER INTRUSION OF DRIVER'S SIDE HEADLIGHT ASSEMBLY RESULTED IN HEADLAMP FAILURE. MINOR CONDENSATION AND WATER INTRUSION OF PASSENGER SIDE HEADLIGHT ASSEMBLY, BUT FUNCTIONING. NO WARNING OF HEADLIGHT BULB FAILURE ON INTERIOR INSTRUMENT PANEL. DISCOVERED WHILE VEHICLE WAS IN MOTION ON INTERSTATE HIGHWAY AFTER DARK. VERY POOR ROAD ILLUMINATION WITH ONLY ONE FUNCTIONING HEADLIGHT. NEEDED TO AVOID NIGHTTIME TRAVEL UNTIL REPAIRED. AFTER READING COMPLAINTS ON NHTSA WEBSITE AND OTHER CADILLAC FORUMS, I PURCHASED A OEM HEADLIGHT ASSEMBLY AT OUT OF TOWN CADILLAC DEALERSHIP FOR THE DRIVERS SIDE ASSEMBLY, AND HAD IT INSTALLED AT LOCAL GMC DEALERSHIP. MILEAGE AT FAILURE 89,650. REPAIRED AT 89,802. PURCHASED AS A USED VEHICLE AT LOCAL AUTO DEALERSHIP IN MARCH 2018 WITH 80,512 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133502October 5, 2018
EXTERIOR LIGHTING
I BOUGHT THIS CAR USED ABOUT 2.5 YEARS AGO. SINCE THEN I HAVE HAD TO REPLACE THE LOW BEAM BULB 7 TIMES ON BOTH SIDES. EVEN WHEN I REPLACE IT WITHIN A WEEK IT IS SO DIM I CAN HARDLY SEE TO DRIVE AT NIGHT. THE OTHER MORNING I WAS HEADING TO WORK AND I HAD MY HIGH BEAMS ON BUT A CAR WAS FLASHING ME SO I THOUGHT OK I WILL BE ALRIGHT FOR JUST A SECOND WITH THAT DIM LIGHT BUT WHEN I CLICKED IT TO LOW BEAM THEY WERE NON EXISTENT AND I ALMOST RAN OFF THE ROAD. THIS WOULD HAVE BEEN BAD AS I WAS ON A COUNTRY ROAD NOT HEAVILY TRAVELED. I DID NOT KNOW THAT THEY HAD COMPLETELY BURNED OUT AGAIN. I LOVE MY CADDY BUT THIS ISSUE IS DANGEROUS AND GOING TO FORCE ME TO GET RID OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133338October 4, 2018
EXTERIOR LIGHTING
MOISTURE BUIDUP IN BOTH OF MY HEADLIGHTS AND MADE IT HARD TO SEE AT NIGHT AND I RAN OFF ROAD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132778October 1, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. IT WAS DISCOVERED THAT THE TIMING BELT WAS STRETCHING AND COULD PREVENT THE VEHICLE FROM BEING OPERABLE. THE DEALER (GERRY LANE CADILLAC, 10945 REIGER RD, BATON ROUGE, LA 70809, (225) 341-3066) STATED THAT THEY WERE UNAWARE OF THE FAILURE AND OFFERED A 15% DISCOUNT TOWARDS THE REPAIR THAT COST OVER $1,800. THE MANUFACTURER STATED THAT AS LONG AS IT WAS NOT A SAFETY ISSUE THEY WERE NOT GOING TO RECALL THE VEHICLE. THE MANUFACTURER DID NOT OFFER TO ASSIST WITH THE REPAIR COST. THE FAILURE MILEAGE WAS 100,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131780September 26, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND HE COULD BARELY SEE THE ROAD WHEN DRIVING AT NIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128424September 10, 2018
EXTERIOR LIGHTING
DIM LIGHTING DUE TO BURNED OUT COATING. THESE HEADLAMPS WERE REPLACED AND THE PROBLEM PERSISTS. THIS NOTICED WHEN DRIVING AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123244August 29, 2018
STRUCTURE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, WATER ENTERED THE FRONT PASSENGER SIDE OF THE VEHICLE FROM UNDERNEATH THE DASHBOARD. AN UNKNOWN CADILLAC DEALER IN REEDSBURG, WISCONSIN WAS MADE AWARE OF THE FAILURE, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122653August 27, 2018
ELECTRICAL SYSTEM
MOISTURE IN HEADLIGHT BURNS OUT THE LIGHT. DANGEROUS CAUSE CAN'T SEE AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122440August 26, 2018
EXTERIOR LIGHTING
HAVING ISSUES WITH THE HEADLIGHT GETTING CONDENSARION INSIDE, IT USALLY TAKE A FEW DAYS FOR THIS RO DRY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122305August 25, 2018
EXTERIOR LIGHTING
I HAVE MOISTURE IN MY HEADLIGHT. THE BALLAST AND IGNITOR HAVE FRIEND FROM THE MOISTURE. APPARENTLY THIS IS A COMMON FAULT AND GM REFUSES TO DO ANYTHING. A CLASS ACTION SUIT NEEDS TO BE REFILLED AGAINST THEM FOR THEIR SHODDY WORKMANSHIP OF THEIR HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122336August 25, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE VERY DIM, TO THE POINT OF HARDLY BEING ABLE TO SEE THE ROAD. I'VE REPLACED THE BULBS WITH NO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122148August 24, 2018
ELECTRICAL SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121193August 21, 2018
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
WHILE DRIVING DOWN THE STREET JUST AFTER EXITING THE FREEWAY BOTH SIDE AND DRIVER AIRBAGS DEPLOYED AND ABRUPTLY SHUT CAR OFF IMPACTING MY ABILITY TO STEER AND BRAKE. NO CRASH NO ACCIDENT NO EXTERIOR DAMAGE
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11120449August 16, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS WHEN ON DIM ARE VERY BAD AND VISIBILITY IS NEXT TO IMPOSSIBLE WHEN DRIVING AT NIGHT OR IN BAD WEATHER. ALSO TO ADD TO THE HEADLIGHT ISSUE THE MOISTURE THAT COLLECT IN THE LAMPS ARE DUE TO A FAULTY SEAL BY GM AND THIS NEEDS TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111661July 16, 2018
EXTERIOR LIGHTING
GM HEADLIGHT COMPLAINT: MY HEADLIGHTS STARTED CLOUDING A COUPLE YEARS AGO, FOLLOWED BY VISIBLE CONDENSATION INSIDE THE HEADLAMP HOUSING. I HAVE NOTICED SIGNIFICANT DIMMING TO THE POINT I NEED TO DRIVE WITH MY BRIGHT LIGHTS ILLUMINATED TO SAFELY SEE - THEY ARE SO DIM THAT NOBODY CAN TELL THE BRIGHTS ARE ON! I WAS TOLD BY LOCAL CADILLAC DEALER THAT THE ENTIRE HEADLIGHT HOUSING MUST BE REPLACED BECAUSE NOT ONLY IS THERE CONDENSATION, IT HAS CAUSED THE "REFLECTIVE SILVER" INSIDE THE HOUSING TO DULL WHICH DOES NOT ALLOW PROPER OR SAFE REFLECTION OF THE HEADLAMP. I WAS ADVISED "SORRY, THIS IS NOT UNDER WARRANTY" AND BECAUSE THE ENTIRE THING NEEDS TO BE REPLACED AS IT IS ONE WHO PIECE, IT WILL COST APPROXIMATELY $1400 FOR PARTS - NOT INCLUDING LABOR. HOW CAN A 7 YEAR OLD VEHICLE HAVE HEADLIGHT CASING FAILURE AND "DULLING OF REFLECTIVE SILVER UNLESS THE HEADLAMP AND HEADLAMP HOUSING IS CLEARLY DEFECTIVE FROM THE MANUFACTURER? I CANNOT AFFORD TO REPLACE HEADLAMPS THAT CERTAINLY SHOULD NOT REQUIRE REPLACEMENT ON A 7 YEAR OLD VEHICLE. THERE SHOULD BE A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105382July 3, 2018
AIR BAGS, SEAT BELTS, SUSPENSION
PASSANGER AIRBAG DEFECTIVE. SERVICE AIRBAG LIGHT COMES ON. ALSO A KNOCK IN FRONT WHEELS AT TAKE OFF OR BACKING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103335June 22, 2018
POWER TRAIN
HESITATION WHEN EXCELLARATING. THIS IS FERY SCARY AND DANGEROUS, AS WHEN I PULL OUT IN TRAFFIC, HIT THE GAS, AND NOTHING HAPPENS FOR ABOUT 3 SECONDS. I HAVE TAKEN MY CAR TO THE DEALERSHIP, AND THEY CLAIM NOTHING IS WRONG. BUT I KNOW IT S. MY HUSBAND IS A MECHANIC WITH THE ARMY, AND HE SAYS THAT CAR IS A DEATH TRAP WAITING TO HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103026June 21, 2018
EXTERIOR LIGHTING
MY 2011 CADILLAC SRX WITH DEFECTIVE HEADLIGHTS ON DIM SETTING. THE VISIBILITY IS VERY VERY POOR AND UNSAFE TO THE POINT OF WHERE I CAN'T DRIVE AT NITE. I REPLACED THE BULBS WITH THE MOST EXPENSIVE BULBS THAT I COULD BUY AND DID NOT HELP AT ALL. I FEEL THAT THIS IS UNSAFE FOR MY FAMILY AND I TO BE DRIVING AT NIGHT. I CAN'T DRIVE AT NIGHT WITH MY HIGH BEAMS ON AT NIGHT BLINDING PEOPLE OR GETTING PULLED OVER BY POLICE. THE ONLY OPTION AT THE DEALER IS TO REPLACE THE HEADLIGHT ASSEMBLY WITH THE EXACT SAME HEADLIGHTS THAT I HAVE NOW AND HAVING TO PAY FOR ANOTHER DEFECTIVE HEADLIGHT IS RIDICULOUS. THE VEHICLE HAS PROJECTION HEADLIGHT FOR LOW BEAMS. PROJECTION TYPE IS WAY OUT DATED AND WHY WOULD CADILLAC USE THAT KIND OF HEADLIGHT. I FOUND OUT THE THE FIRST NITE I DROVE IT I CAME WITHIN INCHES OF HITTING A PERSON ON A BICYCLE. IF MY SON HADN'T BEEN WITH ME I WOULD HAVE NEVER SEEN THE PERSON. THIS IS DEFINITELY A GM SCREW-UP AND THEY SHOULD MAKE IT RIGHT FOR THE CONSUMERS AND BEFORE SOMEONE GETS HURT OR KILLED WHICH I ALMOST EXPERIENCE WITH PERSON ON BICYCLE. I SHOULD NOT BE LIMITED TO ONLY DRIVING MY CAR IN THE DAYLIGHT HRS. THIS IS VERY STRESSFUL WHEN YOU HAVE SCHOOL ACTIVITIES IN THE EVENING HOURS AND TRYING TO HURRY TO GET HOME BEFORE IT GETS DARK. IT TAKES ME ALMOST 2 HRS TO GET TO MY MOTHER'S AND NOW I CAN'T EVEN DRIVE AND SPEND TIME WITH HER BECAUSE OF THESE DEFECTIVE HEADLIGHTS. I HOPE GM FIXES THIS PROBLEM AND I HOPE THEY UNDERSTAND THE SEVERITY OF THIS. GOD FORBID IF SOMETHING WERE TO HAPPEN TO ME OR MY FAMILY I HOPE THAT MY FAMILY OR I WOULD MAKE SURE GM WAS HELD ACCOUNTABLE FOR THE DEFECTIVE HEADLIGHTS. IT REALLY DISGUST ME BOUT CADILLAC NOW. CADILLAC WAS SUPPOSE TO A LUXURY CAR BUT NOW I AM LIMITED ON WHEN I CAN DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101853June 14, 2018
STRUCTURE:BODY
I WAS PARKED IN A RESIDENTIAL DRIVEWAY AND OPENED THE REAR LIFTGATE TO REMOVE MY SON'S HOCKEY BAG FROM THE BACK. I WAS LEANING IN PRETTY FAR BECAUSE THE BAG HAD SLID TOWARD THE BACKSEAT, WHEN THE LIFTGATE CLOSED ON ITS OWN. I HAD NOT PRESSED ANY BUTTONS, NO ONE ELSE WAS IN THE VEHICLE OR AROUND. THE LIFTGATE HIT ME IN THE BACK AND PUSHED ME FORWARD AS IT CONTINUED TO CLOSE. I WAS PINNED (WITH HALF OF MY BODY IN THE CAR AND HALF OUT OF THE CAR) AND THE DOOR WAS CONTINUING TO CLOSE. MY LEFT ARM WAS STUCK UNDER ME. I WAS EVENTUALLY ABLE TO TURN SLIGHTLY AND USED MY RIGHT ARM AND RIGHT HIP TO TRY TO OPN THE HATCH. IT DID EVENTUALLY START TO OPEN. I WAS RELIEVED AND TOOK A DEEP BREATH AND THEN STARTED TO RETRIEVE THE HOCKEY BACK WHEN I REALIZED IT HAD CLOSED AGAIN. THIS TIME WAS EVEN WORSE AS I WAS COMPLETELY PINNED. I TRIED TO ROTATE AND USE MY RIGHT HIP AGAIN. I HONESTLY THOUGH MY CAR WAS GOING TO KILL ME. THE DOOR DID EVENTUALLY OPEN AGAIN AND THAT TIME I IMMEDIATELY GOT OUT OF THE CAR. I WATCHED AS THE HATCH OPENED AND THEN IMMEDIATELY CLOSED AGAIN. (THANKFULLY, WITHOUT ME IN IT THIS TIME.) I IMMEDIATELY CALLED MY DEALERSHIP. THEY MADE AN APPOINTMENT FOR ME IN ONE WEEK, SO I DID NOT USE THE HATCH AGAIN. I ALSO CALLED GM CUSTOMER SERVICE AS I WAS VERY CONCERNED THAT THIS COULD KILL SOMEONE. THE AGENT SAID SHE HAD NEVER HEARD OF THIS HAPPENING. I LATER FOUND OUT THAT THIS HAS HAPPENED FREQUENTLY AND THAT THE RIGHT STRUT IN MY LIFTGATE WOULD BE THE PROBLEM. SURE ENOUGH THE DEALER CONFIRMED THE PROBLEM AND REPAIRED IT AT MY EXPENSE. NOW, GM HAS PASSED ME FROM AGENT TO AGENT AND HAS DONE NOTHING FOR ME. THEY SAID THAT I "HAVE AN OBLIGATION AND RESPONSIBILITY TO ENSURE THAT THE SUBJECT VEHICLE AND ITS RELATED COMPONENTS ARE MAINTAINED AND PRESERVED IN THEIR IMMEDIATE POST-INCIDENT CONDITION.." I HAD IT FIXED BECASUE IT WOULD BE IRRESPONSIBLE NOT TO.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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