Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11307530February 6, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY CADILLAC SRX ARE VERY DIM. IT IS ALMOST IMPOSSIBLE TO DRIVE IN THE DARK WITHOUT USING THE BRIGHTS. A CLASS ACTION LAW SUIT HAS BEEN HANDLED IN CALIFORNIA AND FLORIDA BUT NOTHING DONE ANYWHERE ELSE. I FILED A COMPLAINT WITH CADILLAC BUT WAS TOLD THAT THEY ARE AWARE OF THE SITUATION AND IN THE PLANNING PROCESS FOR THE REMEDY. PER MY RESEARCH, THE HEADLIGHTS ARE ALLOWING MOISTURE TO GET INSIDE WHICH IS CAUSING DAMAGE TO THE LIGHTS AND WIRING. THE LIGHTS ARE NOT OUT BUT JUST GO DIM. I ASKED THE DEALERSHIP AND THE CADILLAC CUSTOMER SERVICE REPRESENTATIVE IF REPLACING THE BULB WOULD HELP AND THEY STATED THAT THE ENTIRE UNIT WOULD HAVE TO BE REPLACED. AT THIS POINT, MY LIGHTS ARE SO DIM THAT IT IS BECOMING NEARLY IMPOSSIBLE TO DRIVE IN THE DARK IN UNLIT AREAS. I WAS HOPING THAT CADILLAC WOULD SHOW RESPONSIBILITY FOR THIS ISSUE BUT IT APPEARS THEY ARE WAITING ON YOUR DEPARTMENT TO ISSUE A RECALL. PER THE DEALERSHIP, THIS ISSUE COULD COST BETWEEN $1800-$3000 TO FIX AND THEY ARE WELL AWARE OF THE PROBLEM. I AM NOT FAMILIAR WITH THE PROCESS AND IN NO WAY THINK THAT ONE COMPLAINT MERITS A RECALL BUT IT IS MY HOPE THAT YOUR DEPARTMENT, OR THE GOVERNING AGENCY, WILL LOOK INTO THIS ONGOING ISSUE. IT IS A MAJOR SAFETY CONCERN FOR MYSELF AND MANY OTHERS. PLEASE LET ME KNOW IF I CAN PROVIDE ANY MORE INFORMATION. I WOULD LIKE TO BE HELPFUL IN HOPES OF GETTING THIS ISSUE FIXED WITHOUT SPENDING THOUSANDS OF MY OWN MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307560February 6, 2020
EXTERIOR LIGHTING
HEADLIGHT MOISTURE IS CAUSING VERY POOR VISIBILITY. IN MARCH OF 2019, I RECEIVED A LETTER STATING THAT MY VEHICLE WAS PART OF A CLASS ACTION LAWSUIT AND THAT IF I WANTED TO HAVE THE HEADLIGHTS REPLACED, I COULD BY PAYING OUT OF MY POCKET AND THEN WOULD BE REIMBURSED. THE CLASS ACTION LAWSUIT WAS FOR 2011 - 2015 MODELS. MY VEHICLE IS 2015. AT THE TIME THAT I RECEIVED THE LETTER, THERE WAS NO VISIBLE SIGNS OF A PROBLEM, CHECKED BY MYSELF AND MY HUSBAND WHO IS VERY GOOD WITH CARS. NOW, LESS THAN 1 YEAR LATER, I CAN'T EVEN TELL WHEN MY HEADLIGHTS ARE ON. IF I AM NOT DRIVING ON A ROAD THAT HAS STREET LIGHTS, I CANNOT SEE. IT'S A SERIOUS SAFETY ISSUE. GIVEN THAT I MAINLY TRAVEL ON ROADS THAT HAVE STREET LIGHTS, I WAS UNAWARE OF THE DETERIORATED SITUATION UNTIL VERY RECENTLY. I CONTACTED CADILLAC WHO OFFERED ME NO SOLUTION ASIDE FROM TAKING IT IN TO GET IT DIAGNOSED AT A COST TO ME. THEN I AM SUPPOSED TO CALL THEM BACK SO THAT THEY CAN SEE WHAT THEY CAN DO, NO PROMISES OF ANY TYPE OF MONETARY REIMBURSEMENT. SO BASICALLY, I GOT NOWHERE WITH CADILLAC WHO SEEMS TO BE MORE CONCERNED WITH THEIR BOTTOM LINE THAN SAFETY. THE CLASS ACTION LAWSUIT SHOULD HAVE BEEN A RECALL. THINK OF IT THIS WAY, 2011 OWNERS HAD A LONG ENOUGH TIME TO SEE THAT THE HEADLIGHTS/COVERS WOULD EVENTUALLY GET MOISTURE IN THEM CAUSING THE PROBLEM, BUT 2015 OWNERS HAD A MUCH SHORTER WINDOW OF TIME. THE COST TO REPLACE THEM IS ABOUT $1500, WHICH I DIDN'T SPEND GIVEN THAT WHEN I RECEIVED THE LETTER, THERE WAS NO ISSUE. THIS IS A SERIOUS SAFETY ISSUE THAT OCCURS GRADUALLY OVER TIME AND NEEDS TO BE ADDRESSED BY WAY OF A RECALL SO THAT CADILLAC HAS NO CHOICE BUT TO RESOLVE THE ISSUE AND BACK THEIR PRODUCT BY MAKING THE SITUATION RIGHT. TAKING THE SAFETY OF CADILLAC OWNERS AS A SERIOUS MATTER AS OPPOSED TO TRYING TO SAVE MONEY BY NOT DOING A VOLUNTARY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306650February 3, 2020
EXTERIOR LIGHTING
2015 SRX HEADLIGHT ISSUE IN JANUARY 2020, WE NOTICED THAT THE LOW BEAMS ON OUR VEHICLE NO LONGER CAST SUFFICIENT LIGHT TO BE ABLE TO ADEQUATELY SEE THE ROAD AT NIGHT. THE BEAMS ARE SO DIM THERE IS NO DISCERNIBLE DIFFERENCE BETWEEN THE LIGHTS BEING ON, OR OFF WHEN ON THE LOW BEAM SETTING. THE HIGH BEAMS APPEARED TO BE UNAFFECTED. I BEGAN RESEARCHING THE ISSUE ON LINE AND LEARNED THAT THE 2010 TO 2016 SRX MODELS ALL HAD THIS DESIGN AND MANUFACTURING DEFECT. ACCORDING TO MULTIPLE REPORTS AND EXPLANATIONS, INCLUDING INFORMATION DERIVED FROM CLASS ACTION LAWSUITS, THE HEADLIGHT ASSEMBLIES, WHICH ARE SUPPOSED TO BE SEALED, WERE DESIGNED AND CONSTRUCTED IN A WAY THAT ALLOWS MOISTURE TO ACCUMULATE INSIDE THE SEALED ASSEMBLY, CAUSING MULTIPLE PROBLEMS THAT RESULT IN LOW BEAM FAILURE. IT APPEARS THAT ADDITIONAL CLASS ACTION SUITS HAVE BEEN FILED. I HAVE NOT FOUND ANY DETAILS ON THOSE ADDITIONAL SUITS. GIVEN THAT THIS IS A KNOWN, RECURRING, SERIOUS SAFETY PROBLEM WITH THIS VEHICLE, NHTSA SHOULD IMMEDIATELY INVESTIGATE THIS ISSUE, PUBLISH ITS FINDINGS AND TAKE WHATEVER ACTION IS APPROPRIATE TO COERCE GM TO FIX THE DESIGN AND MANUFACTURING ISSUES WITH THESE HEADLIGHT ASSEMBLIES, AND REPLACE THEM ON ALL AFFECTED VEHICLES THROUGH A NATIONWIDE RECALL AT NO EXPENSE TO OWNERS OF ITS SRX VEHICLES. SEE ATTACHED, MORE COIMPLETE DESCRIPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306470February 1, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS CAR ARE EXTREMELY DIM, WHEN DRIVING AT NIGHT WHERE THERE ARE NO STREET LIGHTS, IT IS AS IF I HAVE NO HEADLIGHTS ON AT ALL. I DRIVE RIVER ROAD HOME NIGHTLY AND I HAVE NEARLY MISSED MY TURN ONTO THE STREET AND INTO A DITCH BECAUSE IT IS SO DARK. I SPOKE WITH THE SERVICE DEPARTMENT ABOUT THIS AND THEY ACKNOWLEDGED THAT THERE IS A PROBLEM WITH THESE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306306January 31, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS GRADUALLY BECAME MORE DARKENED WHERE I DIDN'T REALIZE THEY WEREN'T WORKING PROPERLY. I EVENTUALLY STARTED RUNNING OFF THE ROAD ON CURVES. MY SON THOUGHT THEY WEREN'T EVEN TURNED ON WHEN HE DROVE IT. I DID RECEIVE A LETTER ABOUT MOISTURE CAUSING SOME PROBLEMS IN ILLUMINATION BUT THEY NEVER EXHIBITED MOISTURE THAT I COULD TELL. I FINALLY TOOK IT IN AND THE DEALER SAID ALL THE REFLECTIVE MATERIAL HAD FALLEN OFF. IT COST $1700 TO REPLACE WITH BASICALLY THE SAME CONFIGURATION OF HEADLIGHTS. I HAVE SENT IN MY LETTER WITH THE BILL BUT HAVEN'T HEARD ANYTHING BACK SINCE SENDING IN LATE OCTOBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302925January 29, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE EXTREMELY DIM AND ARE A HAZARD FOR NIGHT DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301931January 26, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM MAKING IT VERY DIFFICULT TO DRIVE AT NIGHT. THIS IS VERY DANGEROUS IN AREAS THAT ARE NOT LIT UP. I CAN'T TELL WHERE THE EDGE OF THE ROAD IS AND CANNOT SEE THE CENTER STRIPES ON THE ROAD. I DON'T ATTEMPT TO DRIVE AT NIGHT IN THE RAIN. THIS IS AN ACCIDENT WAITING TO HAPPEN. I WOULD LIKE TO ENJOY MY VEHICLE NO MATTER THE TIME OF DAY OR NIGHT, RAIN OR SHINE. PLEASE CORRECT THIS PROBLEM FOR ALL VEHICLES WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301945January 26, 2020
EXTERIOR LIGHTING
I JUST PURCHASED THIS CAR ON 1/25/2020. IT WAS DAYLIGHT WHEN I PAID FOR IT AND DROVE IT 2 HOURS TO HOME WITH LOW BEAM LIGHTS THAT MADE DRIVING VERY HAZARDOUS. I WOULD HAVE RETURNED IT IF THEY HAD STILL BEEN OPENED AND I HADN'T PAID CASH. PLEASE RECALL THIS BEFORE SOMEONE DIES ON VIRGINIA COUNTY ROADS AND A WRONGFUL DEATH SUITE IS FILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301629January 24, 2020
EXTERIOR LIGHTING
WHILE OPERATING THE 2015 SRX4 LAST NIGHT ON AN INTERSTATE THEN TWO LANE STATE ROAD IN A LIGHT RAIN, THE LOW BEAM HEADLIGHTS BARELY ILLUMINATED THE ROADWAY. THE BRIGHTS WERE FINE BUT WHEN MEETING ONCOMING TRAFFIC AND SWITCHING TO LOW BEAM, IT WAS IF THE LIGHTS WERE NOT WORKING AT ALL. THERE WERE SEVERAL TIMES THAT I COULD NOT EVEN SEE THE PAINTED LINES ON THE SIDE OF THE ROAD. IT WAS EXTREMELY DANGEROUS AND UNSETTLING. TODAY I FIND ONLINE THAT THERE ARE NUMEROUS COMPLAINTS ABOUT THE LOW BEAMS BEING UNACCEPTABLE AND DANGEROUS. I CONCUR. THE POOR QUALITY OF LIGHTING WILL END UP CAUSING AN ACCIDENT OR GETTING SOMEONE KILLED. THIS APPEARS TO BE A KNOWN PROBLEM TO CADILLAC AND GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301748January 24, 2020
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT THE LIGHTS ARE SO DIM I CAN'T SEE ANYTHING AND I ALMOST WRECKED AND HIT A CURB WITH MY KIDS IN THE CAR AND I JUST RECENTLY BOUGHT MY VEHICLE ON JAN 7TH 2020 AND IT'S NOW JAN 24 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300761January 21, 2020
EXTERIOR LIGHTING
WHILE DRIVING, HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS DIFFICULT TO SEE A SHORT DISTANCE AHEAD ON CITY TREETS OR HIGHWAYS. APPARENTLY MOISTURE GETS INTO THE LIGHT FIXTURE. CADILLAC HAD A RECALL FOR IT FOR 90 DAYS. THE PROBLEM DIDN'T OCCUR UNTIL MONTHS AFTER IT CLOSED. RECALL CLAIM 1022551. IT SHOULD HAVE BEEN A REQUIRED RECALL OR AT LEAST OPEN IF THE ISSUE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300474January 20, 2020
EXTERIOR LIGHTING
THE HEADLAMP LIGHTING ON THIS VEHICLE IS TOTALLY INADEQUATE. WHEN DRIVING AT NIGHT IT IS NECESSARY TO LEAVE THE LIGHTS ON BRIGHT CONSTANTLY; WHEN ON DIM THE LIGHTING IS ABSOLUTELY NOT SUFFICIENT TO PROVIDE SAFETY. WE HAVE HAD TO COMPLETELY STOP DRIVING THIS CAR AT NIGHT DUE TO THIS SITUATION. THIS ISSUE IS COMPOUNDED WHEN ATTEMPTING TO DRIVE IN THE RAIN, EVEN A LIGHT RAIN. WE HAVE MORE THAN ONCE HAD TO PULL OFF THE ROAD AND WAIT FOR BETTER CONDITIONSE STARTING UP AGAIN. THIS IS NOT ACCEPTABLE PERFORMANCE IN A MODERN VEHICLE. I HAVE REPORTED THIS BOTH TO THE DEALER AND CADILLAC AND HAVE NOT BEEN GIVEN AN APPROPRIATE SOLUTION. IF I REPLACE THE ENTIRE SYSTEM IT WILL BE REPLACED WITH AN IDENTICAL ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298967January 13, 2020
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS CONTINUE TO GET LESS EFFECTIVE. WHEN PURCHASED TWO YEARS AGO THEY WERE FINE. THEY HAVE CONTINUOUSLY LOST BRIGHTNESS TO THE POINT THEY ARE BARELY BRIGHTER THAN PARKING LAMPS. THIS MAKES IT VERY DIFFICULT TO SEE ANYTHING MORE THAN 15' IN FRONT OF THE CAR WHEN THE BRIGHT LIGHTS CANNOT BE USED. IT ALSO REDUCES THE VISIBILITY OF THE CAR AT NIGHT CAUSING OTHER DRIVERS TO CHANGE LANES IMMEDIATELY IN FRONT ON HIGHWAYS AND PULLING OUT IN FRONT ON OTHER ROADS. THIS IS EXTREMELY DANGEROUS! WHY HAS THIS NOT BEEN RECALLED??? THE MANUFACTURER HAS PRODUCED A DEFECTIVE PRODUCT THAT ENDANGERS THE DRIVER AND THEIR PASSENGERS BUT WANTS THEM TO SPEND OVER $600 TO REPLACE THE ASSEMBLIES. THIS IS A COMMON PROBLEM, NOT A FAIR OCCURANCE. IT IS MORE DANGEROUS THAN ITEMS THAT HAVE ALREADY BEEN ADDRESSED BY THE NHTSA! WHY ARE FAMILIES BEING LEFT IN DANGER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298998January 13, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT 20-25 MPH, THE HEADLIGHTS WERE DIM AND FAILED TO PRODUCE ADEQUATE LIGHT TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO CADILLAC DEALER (1507 W OGDEN AVE, NAPERVILLE, IL 60540 (630) 355-2700) WHERE IT WAS DIAGNOSED THAT THE BULB NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 9-566-3842749 AND INFORMED THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 49,965.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299050January 13, 2020
SEATS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER TURNING ON THE VEHICLE AND WAITING A MOMENT TO DRIVE, THERE WAS SMOKE AND NOTICED THAT THERE WERE FLAMES COMING FROM HER FRONT DRIVERS SEAT WHICH WAS WHEN SHE JUMPED FROM HER SEAT AS HER PANTS CAUGHT FIRE. THE CONTACT SUSTAINED BURNS TO HER GLUTES. THERE WAS NO MEDICAL ATTENTION SOUGHT. THE CONTACT STATED THE VEHICLE WAS TOWED TO A DEALER (MICHAEL CADILLAC LOCATED AT 5787 N BLACKSTONE AVE, FRESNO, CA 93710 (559) 431-6008) WHERE IT WAS PENDING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11298929January 13, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AT NIGHT, THE FRONT HEAD LIGHT ILLUMINATION WAS INADEQUATE CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAIERL CADILLAC(10430 PERRY HWY, WEXFORD PA.) WHO REPLACED THE LIGHT BULBS BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298038January 8, 2020
VISIBILITY/WIPER
TODAY, I PAID $1789.01 AT RON CARTER CADILLAC DEALERSHIP, FRIENDSWOOD, TX, TO REPLACE TWO HEADLAMPS ON MY 2015 CADILLAC SRX. SEVERAL MONTHS AGO, I NOTIFIED THE DEALERSHIP THAT LIGHTS WERE SO DIM ON CAR THAT I COULD BARELY SEE AT NIGHT. IT PAINED ME TO PAY FOR THIS, ESPECIALLY WHEN I FOUND OUT IT HAS BEEN AN ONGONG PROBLEM AND NO RECALL HAS BEEN ISSUED. I EXPECTED BETTER QUALITY FROM CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296885January 3, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM THAT IT REQUIRES HIGH BEAMS AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296747January 2, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON LOW BEAM HAVE BECOME SO DULL TO CREATE A SAFETY ISSUE WITH LIMITED VISIBILITY. MECHANIC CLAIMS THAT THE BULBS AR OK AND DOESN'T KNOW WHY. I HAVE SEEN MANY OTHER PEOPLE HAVING THE SAME COMPLAINT AND FEEL THAT GM SHOULD ISSUE A RECALL TO CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292256December 31, 2019
EXTERIOR LIGHTING
MOISTURE HAS DEVELOPED IN THE HEADLIGHT ASSEMBLY, CORRODING THE REFLECTIVE ELEMENTS AND MAKING VISION AT NIGHT VERY DIM AND UNSAFE. THIS HAPPENS UNDER ANY CONDITIONS REQUIRING HEADLIGHTS. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS IF NOT MORE-SIMPLE GOOGLE UP CADILLAC SRX HEADLIGHT PROBLEM. GM HAS REIMBURSED A FEW OWNERS AS A RESULT OF A LAWSUIT LIMITED TO A COUPLE OF STATES, BUT HAS NOT OWNED THE PROBLEM. PLEASE LOOK MORE INTO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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