Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11266766October 7, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO OTTO CADILLAC (1730 CENTRAL AVE, ALBANY, NY) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS CAUSED BY MOISTURE IN THE HEADLIGHT ASSEMBLY AND THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266666October 6, 2019
UNKNOWN OR OTHER
CADILLAC CUE TOUCH SCREEN DOESN'T WORK PROPERLY - FROZEN - WON'T RESPOND TO TOUCH. RADIO RANDOMLY STARTS BLASTING STARTLING DRIVER. DRIVER UNABLE TO ADJUST HEAT/COOLING SO MUST LEAN OVER AND PUT HANDS ON VENTS TO SEE WHERE (IF) HEAT IS BEING DIRECTED, CAUSING DRIVER TO SWERVE INTO ONCOMING TRAFFIC OR OFF ROAD. UNABLE TO USE NAVIGATION SYSTEM SO DRIVER IS UNABLE TO FOCUS ON THE ROAD AND MUST LOOK AT CELL PHONE. PHONE IS UNABLE TO PAIR BLUETOOTH PHONE WITH SYSTEM B/C IT NEEDS TOUCH SCREEN, SO PHONE MUST BE HELD IN HAND OR PLACED BETWEEN SEAT BELT NEAR DRIVER'S EAR CAUSING DRIVER DISTRACTION/INATTENTION. SCREEN FLICKERS RANDOMLY DRAWING DRIVERS EYES OFF THE ROAD POSSIBLY CAUSING AN ACCIDENT. UNABLE TO SET/RESET SAFETY FEATURES, WARNING BELLS, LOCKOUT PROTECTIONS ETC. DRIVER HAS TRIED TO IGNORE THESE ISSUES, HOWEVER, THE LONGER THE SYSTEM IS DOWN/MALFUNCTIONING, THE HIGHER THE RISK IS BECOMING DUE TO DRIVER DISTRACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265945October 3, 2019
EXTERIOR LIGHTING
THE LOW BEAMS ON MY CAR ARE VERY DIM AND I CANNOT SEE TO DRIVE AT NIGHT. I HAD THE HEADLIGHTS REPLACED AND THE COVERS CLEANED THINKING THAT MAY BE AN ISSUE. AFTER RESEARCH, I SAW THAT THIS WAS AN ISSUE WITH THIS MODEL. I TOOK THE CAR TO THE DEALER AND THEY STATED IT IS NOT COVERED UNDER WARRANTY INSPITE OF SEEING MANY COMPLAINTS AND A CLASS ACTION LAW SUIT AGAINST GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265449October 1, 2019
EXTERIOR LIGHTING
THE HEADLIGHT RANGE ON MY 2014 SRX IS SO BAD THAT I WAS HARDLY ABLE TO SEE THE ROAD AT NIGHT WHILE DRIVING THRU THE BLACK HILLS OF SOUTH DAKOTA ON RTE 16 THIS PAST WEEKEND. THE PEOPLE IN THE CAR WITH ME NOTICED THE LACK OF LIGHT RANGE AND SUGGESTED I LOOK INTO REPLACING MY HEADLIGHTS. I WAS WHITE KNUCKLED THE ENTIRE DRIVE. IT'S A MIRACLE WE ARE STILL ALIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258557September 27, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DID NOT WORK. THE CONTACT USED THE HIGH BEAMS TO DRIVE AT NIGHT. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC ST. AUGUSTINE (904-823-3000, LOCATED AT 375 OUTLET MALL BLVD, ST AUGUSTINE, FL 32084) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL COMPONENT WAS FAULTY AND THE HEADLIGHT COMPONENT NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THERE WAS NO RECALL BECAUSE THE VEHICLE WAS MANUFACTURED IN NEW YORK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257943September 25, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMP SEALS WERE DAMAGED AND THERE WAS MOISTURE IN THE HEADLAMP ASSEMBLIES. AS A RESULT, THE LIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CADILLAC PORT RICHEY (9921 US-19, PORT RICHEY, FL 34668, (727) 364-2818) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5541370170. THE CONTACT WAS REFERRED TO NHTSA, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT RECEIVED A CLASS ACTION LAWSUIT DOCUMENT REGARDING CLAIM NUMBER: 1053407. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256110September 17, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS STARTED TO DIM APPROXIMATELY TWO YEARS AGO. THE FAILURE WORSENED TO THE POINT THAT THE HIGH BEAM HEADLIGHTS HAD TO BE UTILIZED WHILE DRIVING AT NIGHT. ON APRIL 14, 2019, THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT IF THE LOW BEAM HEADLAMP SYSTEM HAD TO BE REPLACED, AND THE CONTACT WOULD BE REIMBURSED FOR THE REPAIR COST. THE VEHICLE WAS TAKEN TO WILLIAMSON CADILLAC (7815 SW 104TH ST, MIAMI, FL 33156) WHERE IT WAS DETERMINED THAT THE LOW BEAM HEADLIGHT SYSTEM NEEDED TO BE REPLACED; HOWEVER, THE PROGRAM HAD ENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254923September 12, 2019
EXTERIOR LIGHTING:HEADLIGHTS
2014 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE DEALER CHARGED 100.00 FOR HER TO KEEP THE DEFECTIVE HEADLIGHT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254681September 11, 2019
SERVICE BRAKES, EXTERIOR LIGHTING
BRAKES DID NOT SLOW VEHICLE DOWN IN 25 MILE PER HOUR ACCIDENT, BRAKE WORK DONE BY DEALERSHIP 2/2019
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11246526August 26, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE TOO DIM AND CREATED A HAZARD WHILE DRIVING AT NIGHT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 70,000. *BF CONSUMER STATED THE WHOLE ASSEMBLY TO THE HEADLIGHTS WERE REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245506August 21, 2019
EXTERIOR LIGHTING
OVER THE PAST 2 YEARS AND 4 MONTHS THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM. I NOW HAVE TO DRIVE WITH MY HIGH BEAMS ON AND IN THE RAIN IT'S ALMOST IMPOSSIBLE TO SEE. A DEFINITE SAFETY ISSUE. CADILLAC DEFINITELY NEEDS TO ISSUE A RECALL AND FIX THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245318August 20, 2019
UNKNOWN OR OTHER
THE POWER LIFTGATE DROPS QUICKLY A COUPLE OF SECONDS AFTER REACHING THE FULL OPEN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234001July 22, 2019
EXTERIOR LIGHTING
HEADLAMP LENSES, CIRCULAR MAGNIFIER CLOUDED (WITHIN THE ASSEMBLY) CAUSING DECREASED HEADLAMP PERFORMANCE. NEW LAMPS DO NOT CORRECT THIS PROBLEM. LITERALLY THIS CADILLAC HAS CATARACTS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233235July 18, 2019
EXTERIOR LIGHTING
PURCHASED A PRE-OWNED 2014 WITH 69,000 MILES. THE LOW BEAM HEADLIGHTS DIDN'T ILLUMINATE, BUT THE HIGH BEAMS WERE GREAT. I REPLACED THE LOW BEAM BULBS AND SOME LIGHT NOW HITS THE ROAD, BUT NOT NEARLY ENOUGH. IT APPEARS THAT THE GLASS SPHERE IN FRONT OF THE BULBS IS GRAY AND NOT ALLOWING LIGHT TO PASS THRU. THE DEALER SHOULD NOT HAVE SOLD THE CAR IN THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232864July 17, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
THE HEADLIGHTS OF THE CADILLAC SRX (2014) ARE SO DIM THAT YOU CANNOT SEE THE ROAD IN FRONT YOU AT NIGHT/EARLY MORNING. IT IS A HUGE SAFETY CONCERN. THERE NEEDS TO BE A RECALL ON THESE HEADLIGHTS. MY BULBS HAVE BEEN TESTED AND ARE FINE. IT IS A DESIGN FLAW IN THE VEHICLE. PLEASE INVESTIGATE THE PROBLEM AND HOLD CADILLAC/GM RESPONSIBLE! ATTACHED ARE PHOTOS TAKEN FROM INSIDE THE VEHICLE IN THE EARLY MORNING HOURS AND LATE EVENING HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232625July 16, 2019
EXTERIOR LIGHTING
WE PURCHASED OUR 2014 CADILLAC ON 7/3/2019. CARFAX CHECK OUT GREAT. 5 DAYS LATER WE LEFT TOWN AT 9:30 PM FOR A MINI VACATION. IT WAS GETTING DARK. WE THOUGHT THE LIGHTS SEEMED PRETTY DIM, BUT THEN AGAIN IT WASN'T COMPLETELY BLACK OUTSIDE AT THIS POINT . AS IT PROCEEDED TO GET DARKER WE STARTED TO GET EXTREMELY FRIGHTENED IT WAS LIKE DRIVING WITH DIM FLASHLIGHTS . THE HIGH BEAMS WORK FINE BUT THE LOW BEAMS DO NOT! ! I GOT ONLINE TO SEE IF THERE WAS A PROBLEM WITH THIS AND IT TURNS OUT THERE ARE SEVERAL COMPLAINTS AND A CLASS ACTION LAWSUIT IN CALIFORNIA !!! I CALLED THE CADILLAC DEALERSHIP AND THEY ACTED LIKE THEY HAD NEVER HEARD OF THIS! WE SERIOUSLY THOUGHT WE WERE GOING TO BE IN AN ACCIDENT THAT NIGHT . WHAT IS IT GOING TO TAKE FOR CADILLAC TO TAKE RESPONSIBILITY FOR THIS ARE SEVERAL PEOPLE GOING TO HAVE TO DIE? NOT A GREAT WAY TO DRIVE ON THE FREEWAY OR IN TOWN. WE DID BOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231420July 12, 2019
EXTERIOR LIGHTING
FRONT HEADLIGHTS ARE OUT. THEY HAVE ALWAYS BEEN VERY DIM AND HAVE GOTTEN WORSE WITH TIME. GM WAS SUED BY SEVERAL CUSTOMERS AND THEY WERE SUPPOSED TO OFFER FREE REIMBURSEMENT FOR REPLACING THE PARTS. LETTERS SENT ONLY RECEIVED BY FEW PEOPLE. GM REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECTIVE VEHICLES THEY MANUFACTURED FROM 2010-2015, ALL HAVING THE SAME ISSUES. VEHICLE IS USELESS AT NIGHT. SAFETY HAZARD. DIMMITT CADLLLAC IN CLEARWATER, FLORIDA IS NOT TAKING RESPONSIBILITY EITHER, ALTHOUGH THEY HAVE BEEN AWARE OF THE PROBLEM FOR OVER 2 YEARS. DIMMITT FAILED TO INFORM THE CLIENTS A 90-DAY WINDOW TO REPAIR WAS OFFERED PURSUANT TO A LETTER MOST CUSTOMERS DID NOT RECEIVE, EVEN WHEN MY VEHICLE WAS TAKEN WITHIN THE WINDOW PERIOD FOR OIL CHANGE. THE CONSENSUS IS THAT GM MANUFACTURED DEFECTIVE SEALS AROUND THE HEADLIGHTS WHICH ALLOW MOISTURE/CONDENSATION TO GET IN DAMAGING THE LIGHTS. VEHICLE CANNOT BE DRIVEN AT NIGHT AS LIGHTS ARE OFF. THIS IS NOT A ONE TIME EVENT. IT'S AN ONGOING SITUATION THAT GM REFUSES TO CORRECT AND/OR ISSUE A RECALL EVEN THOUGH ALL CADILLAC SRX 2010-2015 HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230985July 11, 2019
EXTERIOR LIGHTING:TURN SIGNAL
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER'S SIDE TURN SIGNAL FAILED. THE VEHICLE WAS TAKEN TO SUNSET CADILLAC OF SARASOTA (2200 BEE RIDGE RD, SARASOTA, FL 34239, (941) 328-8686). THE DEALER STATED THAT THEY WOULD HAVE TO REMOVE THE ENTIRE FRONT BUMPER TO REPLACE THE SIGNAL LIGHT. THE REPAIR WOULD COST $334. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229214July 3, 2019
EXTERIOR LIGHTING
CADILLAC SRX LOW BEAMS LIGHTS ARE EXTREMELY DIM. PROVIDES VERY LITTLE VISIBILITY AT NIGHT. IT ALMOST LOOKS LIKE THE CAR IS RUNNING ON DAY LIGHTS ONLY, EVEN THOUGH THE LOW BEAMS ARE ON. IT IS EXTREMELY DANGEROUS AND NEEDS TO BE REMEDIED ASAP. I HAVE HAD THE BULBS TESTED AND THE MECHANIC SAYS THEY ARE FINE. IT IS JUST THE WAY THEY ARE PLACED IN THE VEHICLE. I AM TERRIFIED TO DRIVE AT NIGHT, BUT THIS IS MY ONLY VEHICLE AND I DO NOT HAVE THE FUNDS TO REPLACE IT RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222230June 24, 2019
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT THE LOW BEAMS ARE VERY DIM. I HAVE TO DRIVE WITH THE HIGH BEAMS OTHER WISE I CANNOT SEE THE ROAD. OTHER DRIVERS GET UPSET BUT I CANT USE THE VEHICLE AT NIGHT. LIGHTS ARE ON BUT VERY DIM. I HAD DEALER INSPECT AND HE SAID THE FOCUSING LENS GET DESTORTED AND THE LIGHT DOESN'T GO THROUGH. COST WOLD BE OVER $1800 AND NOT PERMENANTLY FIX THE DEFECTIVE FOCUSING LENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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