Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11287210December 5, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS WHILE ON LOW BEAM ARE NOT BRIGHT ENOUGH CAUSING A POTENTIAL SAFETY ISSUE. THE LACK OF BRIGHTNESS IS MUCH MORE EXSAGRATED WHEN DRIVING IN NIGHT RAIN CONDITUONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282285November 25, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE ALMOST USELESS. CAN NOT SEE ANYTHING . HAVE HAD THEM CHECKED OUT AND BEEN TOLD WAS PROBLEM EVERYONE HAS. FACTORY PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281848November 22, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE DIM. THE VEHICLE WAS TAKEN TO MARTHALER OF MARQUETTE BUICK GMC CADILLAC (919 W BARAGA AVE, MARQUETTE, MI 49855, (906) 226-3592) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO DAVE TOWELL CADILLAC (111 W MARKET ST, AKRON, OH 44303, (888) 315-0939) WHERE IT WAS DIAGNOSED THAT NEW BULBS WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281089November 19, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO LOCKHART CADILLAC (9265 E 126TH ST, FISHERS, IN 46038, (317) 759-7785) ON SEVERAL OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMPS CONFORMED TO U.S. SAFETY STANDARDS AND SPECIFICATIONS. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THERE WAS A REPLACEMENT LOW BEAM CONVERSION KIT THAT MAY UPGRADE THE REDUCED HEADLAMP ILLUMINATION. THE KIT WAS INSTALLED, BUT FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280794November 18, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS WERE NOT PROJECTING ENOUGH LIGHT. THE CONTACT MENTIONED THAT THE LIGHTING GRADUALLY DIMMED. THE VEHICLE WAS TAKEN TO FRANKLIN CHEVROLET CADILLAC BUICK GMC (106 NORTHSIDE DR E, STATESBORO, GA 30458) WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280635November 17, 2019
EXTERIOR LIGHTING
WE PURCHASED A 2014 SRX USED AND WISH WE WOULD HAVE LOOKED AT REVIEWS PRIOR TO PURCHASE. IT IS TO BAD GM KNOWS THERE IS A PROBLEM WITH THE LOW BEAM HEADLIGHTS AND WON'T RECALL THEM. FRIDAY NIGHT WE WERE TURNING INTO A BUSINESS AND COULD NOT SEE THE DRIVEWAY BECAUSE OF THE HEADLIGHTS SO DIM. I AM TAKING IT TO THE DEALER ON MONDAY BECAUSE IT IS EXTREMELY DANGEROUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279678November 12, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE INEFFECTIVE. VERY DANGEROUS TO DRIVE AT NIGHT. PLEASE MAKE GM TAKE RESPONSIBILITY AND REPAIR THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278653November 7, 2019
SUSPENSION
I HAD FELT SWAYING IN MY REAR FOR ABOUT 1 MONTH BEFORE IT ACTUALLY BROKE. I WAS GOING DOWN I40 HEADED TO THE BEACH AND I HEARD A POP AND ALL OF A SUDDEN MY STEERING WHEEL WAS AT A RIGHT HAND TURN POSITION GOING STRAIGHT. (DOG TRACKING) I HAVE HAD IT TEMPORARILY FIXED UNTIL I KNOW FOR SURE THAT IT SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278655November 7, 2019
UNKNOWN OR OTHER
MY RADIO IS GOING BATTING AGAIN. IT PLAYS BUT THE SCREEN WILL NOT WORK 1/2 THE TIME - I HAVE NO CONTROL ON WHERE TO GO. WHEN I TRY TO RECIEVE A CALL FROM THE CAR IT WILL PICK UP AND DISCONNECT 2 SECONDS INTO THE CALL. IT WILL NOT LET ME USE A AUX CORD TO PLAY MUSIC. I HAVE REPLACED THE DISPLAY ON 9/13/16 AND I REPLACED THE RADIO ON 4/26/17. THIS IS NOT ACCEPTABLE. I HAD TO WAIT IN APRIL FOR OVER A MONTH OR TWO B/C THIS PARTICULAR RADIO WAS ON BACK ORDER DUE TO ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270334October 22, 2019
ELECTRICAL SYSTEM
THE CADILLAC CUE SYSTEM DOES NOT WORK PROPERLY. THE ORIGINAL WENT OUT, THE ONE THEY FIXED UNDER WARRANTY WENT OUT, AND NOW THEY DON'T WANT TO HELP ME FIX WHAT I HAVE. IT WAS ONLY 18 MONTHS AGO WHEN THEY REPLACED THE CUE SYSTEM. IT OPERATES LIKE THIS REGARDLESS OF THE WAY YOU DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270018October 21, 2019
EXTERIOR LIGHTING
HEADLIGHT IS HOLDING MOISTURE AND CLOUDING UP WHICH IS CAUSING LITTLE TO NO VISION AT ALL AT NIGHT WHILE DRIVING ON THE HIGHWAY HEADLIGHTS ON SRX'S ARE BAD AS FAR AS VISION GOES AT NIGHT AND I SEE HUNDREDS OF COMPLAINTS FROM OTHER OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269746October 20, 2019
EXTERIOR LIGHTING
UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FRO 2010 TO 2015. PROBLEM CONTINUES TO WORSEN AS THE CAR AGES. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269138October 17, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM. THE CONTACT COULD NOT SEE PAST 40 FEET IN FRONT OF THE VEHICLE WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,121.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269071October 16, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTING IS EXTREMELY DANGEROUS! THE LOW BEAMS ARE ON BUT APPEAR TO BE NOTHING MORE THAN RUNNING LIGHT. THIS IS A KNOWN PROBLEM AND GM NEEDS TO FIX IT BEFORE SOMEONE DIES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268690October 15, 2019
EXTERIOR LIGHTING
HEADLIGHTS CAN'T SEE WITH CURRENT HEADLIGHTS AND THERE ARE 100'S OF COMPLAINTS FOR THIS. THIS HAS BEEN A PROBLEM SINCE THE DAY I PURCHASED THIS SRX 2014 CADILLAC SRX AND ALL OTHER SRX OWNERS I HAVE SPOKE TO ABOUT THIS FEEL THAT GM HAS RELEASED A AUTOMOBILE WITH KNOW SAFETY PROBLEMS THAT THESE HEADLIGHTS ARE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268409October 14, 2019
POWER TRAIN
LIGHT FOR SERVICE REAR AXLE DISPLAY ON FRONT DISPLAY WAS NO WITH A WEIRD JERK IN THE DRIVE OF SUV. SO I TOOK MY 2014 CADILLAC SRX WITH 74000 MILES TO HAVE IT CHECKED OUT AT A CADILLAC DEALERSHIP IN NJ AND WAS TOLD THE AXLE OIL PUMP NEEDS TO BE REPLACED WITH SERVICE HOURS OF 6 AND GRAND TOTAL $1600 FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267639October 10, 2019
EXTERIOR LIGHTING
MY 2014 CADILLAC SRX HEADLIGHTS HAVE CONTINUED TO GET MORE AND MORE DIM TO THE POINT THEY ARE ALMOST UNSAFE ON LOW LEVEL (DIM). I HAVE TRIED EVERYTHING SHORT OF REPLACING THE HEADLIGHT UNIT WHICH IS EXTREMELY EXPENSIVE. AFTER READING COMPLAINTS ON THE INTERNET IT SEEMS THIS IS A COMMON PROBLEM AND GM REFUSES TO ADDRESS THE ISSUE . THE CAR IS OUT OF WARRANTY. TO ME THIS IS AS BAD A SAFETY ISSUE AS AIRBAGS. THIS OCCURRED OVER A YEAR PERIOD AND IS GETTING PROGRESSIVELY WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266989October 8, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LIGHTS DO NOT WORK PROPERLY WHEN ON DIM> THIS HAS BEEN A PROBLEM FOR SOME TIME AND CARMARGO CADALIC WANTS TO CHARGE ME TO TELL ME THEY DON'T WORK. HMMMMM I KNOW THEY DON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267157October 8, 2019
EXTERIOR LIGHTING
MY HEADLAMPS IS VERY DIM. I CANNOT SEE WHEN I AM DRIVING AT NIGHT. THERE IS ENOUGH LIGHT THAT I DON'T GET PULLED OVER BY THE POLICE, BUT NOT ENOUGH SEE A CAR LICENSE PLATE IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267187October 8, 2019
EXTERIOR LIGHTING
I PURCHASED THIS 2014 SRX IN APRIL OF 2017. WITHIN A FEW DAYS OF PURCHASE, NOTICED HOW DIM THE HEDLIGHT WERE, AND BECAME CONCERNED, THIS WAS NVER BROUGHT UP WITH SALESPERSON. OF COURSE, IT WAS PURCHASED IN DAYLIGHT HOURS. SALESPERSON NEVER ONCE MENTIONED THE DEFECTIVE HEADLAMP ISSUE THAT MY HUSBAND AND I FOUND SOME DAYS LATER WHILE DRIVING AT NIGHT , BUT CALLED DEALERSHP AND BROUGHT TO THEIR ATTENTION OF US NOT BEING ABLE TO HARDLY SEE IN FRONT OF US WHILE DRIVING IN DARKENED AREAS AT NIGHT, IE, NEIGHBORHOOD,LOW TRAFFIC AREAS, COUNTRY ROADS,ETC. ...HIGHWAYS WERE WELL LIT AT NIGHT, NOT PROBLEM. CALLED AND BROUGHT INTO DEALERSHIP WHERE PURCHASED, (BUICK DEALERSHIP)SERVICE DEPT.CHECKED LIGHTS OUT,ADJUSTED THEM,FOUIND NOTHING WRONG, WE EVEN CALLED TO CADILLAC DEALERSHIP, THEY DIDN'T HAVE ANY PROBLEMS/RECALLS, OH, BUT WILL REPLACE LAMPS FOR $1800.00.NO THANKS, VERY DISGUSTED AND CANNOT FIND ANYONE TO ADMIT THIS PROBLEM,SO WE ARE DEATHLY SCARED TO DRIVE AT NIGHT FOR SAFETY ISSUES OF KILLING OURSELVES TRYING TO GET SOMEWHERE. HAVE HEARD OR READ ONLINE (?) THAT THE 2010 THROUGH 2015 WERE THE YEARS OF DEFECTIVE HEADLAMP ISSUES, BUT SOMEONE PLEASE TELL ME WHY......NO RECALLS ON THIS ISSUE?? I JUST WANT SOME ANSWERS, AND THIS HAPPENING ON A CADILLAC, REALLY??? VERY DISSAPPOINTED AND DISHEARTENED ABOUT THIS!!! NO HELP IN PARADISE!!! NO ONE WILL ADMIST TO THESE DEFECTIVE HEADLAMPS. NO MATTER WHERE YOU DRIVE, HOW OR WHEN, IT IS THE SAME LOW DIM LIT LIGHT, IF WE PUT OUR BRIGHTS ON, I AM AFRAID OF BEING SHOT OR PULLED OVER AND BEAT UP!! WE ARE IN OUR 70'S AND 80'S. JUST WANTED A RELIABLE AND SAFE VEHICLE, HAVE ALWAYS DRIVEN CADILLACS, BUT THIS "TAKES THE CAKE". SAD IN TEXAS. (DO NOT KNOW WHAT MILEAGE WAS, BEING 3.5 YEARS AGO)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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