Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#11203340April 24, 2019
EXTERIOR LIGHTING
WE PURCHASED A USED 2013 CADILLAC SRX ON APRIL 8, 2019. WE PICKED THE VEHICLE UP FROM THE DEALER AT APPROXIMATELY 6PM AND PROCEEDED TO DRIVE IT HOME. UPON TURNING ON THE HEADLAMPS, WE WERE UNSURE IF THEY WERE ACTUALLY ON. THE ROAD IN FRONT OF US WAS STILL DARK COMPARED TO THE OTHER VEHICLES AROUND US. I GOT OUT OF THE VEHICLE AND ASSESSED THAT THE HEADLAMPS WERE ON, JUST NOT VERY BRIGHT. WE DROVE THE VEHICLE HOME AND RESEARCHED TO TRY AND FIND A SOLUTION. IT BECAME OBVIOUS FROM COMMENTS BY OTHER CADILLAC SRX OWNERS, THAT THIS IS INDEED A PROBLEM. WE ARE NOW FORCED TO DRIVE WITH OUR HIGH BEAMS ON AT NIGHT AND ARE CONSTANTLY HAVING TO DIM THEM FOR ONCOMING TRAFFIC. IT SEEMS LIKE REPLACING THE HEADLAMPS WITH THE FACTORY REPLACEMENT IS NOT THE ANSWER AS THOSE HEADLAMPS WOULD BE THE SAME AS WE NOW HAVE IN OUR VEHICLE. THIS PROBLEM NEEDS TO BE RESOLVED BY CADILLAC. LOVE THE CAR, BUT AM AFRAID TO DRIVE AT NIGHT. WE DO NOT WANT TO CAUSE AN ACCIDENT OR BECOME A STATISTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202641April 20, 2019
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT WE HAVE NOTICED THE HEAD LIGHTS LOOKED DIM. OVER SOME TIME THEY HAVE BECOME VERY DIM. I TALKED WITH THE CADILLAC DEALER ON APRIL 19,2019 AND WAS ADVISED THIS IS A PROBLEM WITH THE SRX MODELS BECAUSE OF MOISTURE GETTING INTO THE AREA CAUSING THE LAMP TO FAIL. I WAS ADVISED THAT TO REPLACE THE HEADLIGHT IS VERY EXPENSIVE HOWEVER NOT A GUARANTEE SINCE THE MOISTURE INTRUSION ISSUE HAS NOT BEEN RESOLVED. I PURCHASED THE VEHICLE IN MARCH 2014 (USED) FROM THE DEALER WITH THE EXTENDED WARRANTY. SINCE I HAVE OWNED THE VEHICLE, I HAVE ALWAYS HAD IT SERVICED AT THE DEALER. AS PART OF THE SERVICE MOST OF THE TIMES A GM MULTI POINT VEHICLE INSPECTION (GM MPVI)WAS DONE ON THE VEHICLE WITH THE LATEST ONE DONE ON JANUARY 14,2019. LOOKING BACK AT THE INSPECTION REPORTS NEVER HAS THERE BEEN ANY INDICATION OF THE AN ISSUE WITH THE LIGHTING. ALSO I HAVE NEVER SEEN OR BEEN ADVISED OF A PROBLEM WITH THE HEAD LIGHTS BY THE DEALER OR GM. THE DEALER TOLD ME THAT THERE IS A LAW SUIT IN CALIFORNIA RELATIVE TO THIS ISSUE HOWEVER A CLASS ACTION SUIT WAS DISMISSED. TO ME THIS IS A VEHICLE SAFETY ISSUE WHICH IS THE RESPONSIBILITY OF GM AND SHOULD HAVE BEEN A RECALL. HOW BEST SHOULD THIS ISSUE BE ADDRESSED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196124April 14, 2019
EXTERIOR LIGHTING
2013 CADILLAC SRX LOW BEAMS ARE VERY DIM DUE TO MOISTURE IN THE PROJECTOR BOWLS. I REPLACED THE FACTORY HALOGEN BULBS WITH AFTERMARKET HID BULBS BUT THE PROBLEM STILL EXISTS. I AM FORCED TO USE HIGH BEAMS DURING RAIN AND IN LOW LIGHT CONDITIONS SINCE YOU CANNOT SEE THE ROAD AND DRIVING IS VERY DANGEROUS. CADILLAC DEALER SAID THAT BOTH HEADLIGHT ASSEMBLIES NEED TO BE REPLACED AT A COST OF $1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195727April 11, 2019
EXTERIOR LIGHTING
BY FEBRUARY 2017 WE NOTICED THE HEADLIGHTS WERE DIM AND MALFUNCTION, LEAVING US IN FEAR THEY WILL FAIL WHILE DRIVING AT NIGHT, WHICH CAUSED THE SUV TO STAY PARKED AT NIGHT UNLESS ABSOLUTELY NEEDED. ONE NIGHT , COMING BACK FROM AIRPORT WE PULLED OFF THE ROAD AND SAW THE LOW-BEAM HEADLIGHTS HAD COMPLETELY FAILED, WE HAD TO DRIVE HOME WITH THE LAMPS IN "BRIGHT" MODE.THE OUTSIDE INSPECTION INDICATED -EXTERIOR HEADLIGHT HOUSING UNITS WEAR OUT AND DETERIORATED, CAUSES HEADLIGHT PROBLEMS THAT INCLUDE FAILURE OF THE BULBS DUE TO CORROSION OF THE COMPONENTS SUCH AS THE IGNITERS, IN ADDITION TO ELECTRICAL SHORTS THAT OCCUR DIM LIGHT. IT IS VERY DANGEROUS TO DRIVE AT NIGHT WITHOUT HAVING MY BRIGHT LIGHTS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194243April 5, 2019
EXTERIOR LIGHTING
THE NORMAL HEADLIGHTS (NOT THE HIGH BEAMS) ARE SO, SO, SO DIM EVEN WITH BRAND NEW BULBS, THE CAR IS INCREDIBLY DANGEROUS TO DRIVE AT NIGHT. ALMOST CAUSED 2 ACCIDENTS. THIS IS A KNOWN PROBLEM OF THE HEADLIGHT ASSEMBLY HOUSING WHICH DETERIORATES ON THE INSIDE (PRESUMABLY CAUSED BY THE MOISTURE GETTING IN AND RUINING THE INSIDE OF THE HOUSING SO THAT VERY LITTLE LIGHT FROM THE BULBS CAN MAKE IT OUT). DO A GOOGLE SEARCH. THERE ARE HUNDREDS OF CUSTOMERS EXPERIENCING THIS SAME EXACT ISSUE. SPOKE TO CADILLAC AND THEY SAID THEY ARE ONLY FIXING IT FOR PEOPLE IN CA AND FL (THEY WERE SUED FOR THIS ISSUE IN BOTH THOSE STATES) BUT REFUSE TO HELP ANYONE FROM ANY OTHER STATE. SOMEONE IS GOING TO DIE IN AN ACCIDENT. THIS IS EXTREMELY, EXTREMELY DANGEROUS SITUATION. THERE ARE ALSO YOUTUBE VIDEOS SHOWING IT AND PAGES AND PAGES OF FORUM POSTS ABOUT IT FROM PEOPLE WHO ALMOST DIED BECAUSE OF IT. I HOPE NHTSA AND/OR GM DOES THE RIGHT THING BEFORE LIVES ARE LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192473March 29, 2019
EXTERIOR LIGHTING
DIMS ARE SO DIM YOU CAN'T SEE. NEED TO DRIVE ON HIGH BEAMS AT ALL TIMES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190604March 21, 2019
ELECTRICAL SYSTEM, SEATS
I WAS IN THE PARKING LOT OF A PUBLIC GYM AT APPROXIMATELY 6:00AM, TUESDAY, NOVEMBER 20TH, 2018. I STARTED MY CAR AND TURNED ON MY SEAT WARMER AS I WAS LEAVING THE GYM. WITHIN 30-45 SECONDS, I FELT A HOT SPOT BURNING MY LOWER BACK AREA. I IMMEDIATELY TURNED OFF THE SEAT WARMER, AND I STARTED TO SMELL BURNT RUBBER. THE BURNED AREA OF ABOUT THE SIZE OF A DIME WAS BURNED INTO THE LOWER PORTION OF THE DRIVER'S SEAT. THIS CAUSED TWO CIGARETTE SIZED HOLES TO BURN INTO MY JACKET THAT I WAS WEARING AS WELL. CADILLAC WAS CONTACTED (CASE #[XXX]) AND THEY WERE NOT FORTHCOMING IN INFORMING ME THAT THEY HAVE HAD PREVIOUS PROBLEMS WITH THIS ISSUE. THIS COULD HAVE BEEN A CATASTROPHIC EVENT IF I HAD NOT BEEN THERE TO TURN OFF THE SEAT WARMER. AFTER SEARCHING THE INTERNET, THIS HAS HAPPENED TO MULTIPLE OTHER CADILLAC SRX 2013 OWNERS. THERE NEEDS TO BE A RECALL FOR THIS SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186717March 14, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE 2013 CADILLAC ARE SERIOUSLY DIM. IT IS AN EXTREME HAZARD TO DRIVE THIS VEHICLE AT NIGHT WITHOUT USING THE HIGH BEAM HEAD LIGHTS. WITH LOW BEAMS HEADLIGHTS, I AM AT RISK OF ACCIDENT OR INJURY. WITH HIGH BEAM HEADLIGHTS, I WILL PUT OTHER DRIVERS AT RISK OF ACCIDENT OR INJURY. HOW HAS THIS ISSUE NOT BEEN HANDLED BY NHTSA BY NOW? IF NHTSA IS TRULY "PEOPLE HELPING PEOPLE", GETTING THIS ISSUE ADDRESSED BY CADILLAC SHOULD BE EASY. BULBS HAVE BEEN REPLACED AND MADE LITTLE OR NO DIFFERENCE. HEADLIGHT REPLACEMENT IS WELL OVER A $1,000.00 AT DEALER. NEW HEADLIGHTS WILL ALSO START TO DETERIORATE AS SOON AS THEY ARE USED DUE TO A DESIGN FLAW IN THE LIGHTS. WE BOUGHT THIS CAR USED IN 2016 AND STARTED TO NOTICE HOW DIM THE HEADLIGHTS WERE BECOMING. EVERYWHERE WE TURN, THERE HAS BEEN NO REMEDY OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186248March 12, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE A SAFETY HAZARD DUE TO HOW DIM THEY ARE. CAN'T SEE ROAD AND OTHER VEHICLES CANT SEE ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185810March 11, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
WE NOTICE OUR HIGHLIGHTS WAS VERY DIM FOR MONTHS I CALLED THE CADILLAC DEALERSHIP IN FORT WALTON BEACH FLORIDA AND SPOKE TO SOMEONE IN THEIR SERVICE DEPARTMENT, THAT SERVICE PERSON CLAIMED HE KNEW NOTHING ABOUT A RECALL ON THE HEADLIGHTS THEN WHEN I TOLD HIM THERE IS A CLASS ACTIONS LAWSUIT ON THE HEADLIGHTS PROBLEM HE PUT ME ON HOLD THEN WHEN HE GOT BACK ON THE LINE HE KNEW ABOUT THE PROBLEM AND TOLD ME TO BRING IN MY CADILLAC AND THEY WOULD WORK OUT SOMETHING MARCH 7, 2019 WE TOOK OUR CADILLAC TO CADILLAC DEALERSHIP IN FORT WALTON BEACH WE SPOKE WITH NICK IN THEIR SERVICE DEPARTMENT HE TOLD US THERE WAS A BLOCK ON THE WARRANTY FOR THE HEADLIGHTS ISSUED THAT MONDAY, MARCH 4, 2019. AND THEY DIDN'T KNOW WHY. OUR CADILLAC IS STILL UNDER THE BUMPER TO BUMPER WARRANTY UNTIL APRIL 2019 NEXT MONTH! BUT NICK SAID THERE ISN'T ANYTHING THEY CAN DO AND HE WILL TRY AND FIND OUT WHY THERE WAS A BLOCK PLACED ON THE HEADLIGHTS. MONDAY, MARCH 4, 2019. WE WAS GIVEN THE REPORT CALLED 'WORKBENCH' WE SPOKE WITH NICK MARCH 8, 2019 DAVID A MANAGER AT CADILLAC FORT WALTON BEACH CALLED US AND SAID HE RECEIVED A LETTER FROM GM THAT THEY WOULD PAY UP TO SIXTEEN HUNDRED DOLLARS ($1,600) BUT WE WOULD HAVE TO PAY FOR THE REPAIRS OUT OF OUR POCKET THEN WOULD BE REIMBURSED BUT BECAUSE THERE IS A BLOCK ON IT THEY CAN'T DO THAT EITHER AND HIS REGIONAL MANAGER AND A DISTRICT MANAGER ARE LOOKING INTO WHY THERE IS A BLOCK ON THE HEADLIGHTS REPAIRS. ON MONDAY, MARCH 11, 2019 DAVID SAID HE WOULD EMAIL US A COPY OF THE LETTER WHICH HAS THE INFORMATION ABOUT THE PAY UPFRONT SIXTEEN HUNDRED DOLLARS ($1,600) FOR OUR RECORDS BECAUSE WE NEVER RECEIVED THAT LETTER OR ANY INFORMATION ABOUT THE FAULTY HEADLIGHTS. AT THIS TIME WE HAVE NOT BEEN GIVEN ANY INDICATION THE PROBLEM WILL BE FIXED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185491March 9, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT UNLESS HIGH BEAMS ARE USED WHICH IS ALSO NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184271March 5, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM IT IS UNSAFE TO DRIVE AT NIGHT. IN ORDER TO SEE HIGH BEAMS ARE REQUIRED WHICH IS ALSO UNSAFE FOR OTHER DRIVERS APPROACHING. THERE MUST BE A SOLUTION TO THIS FROM CADILLAC. THIS HAS BEEN AN ONGOING ISSUE. I CANNOT DRIVE THIS VEHICLE AT NIGHT SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183615March 2, 2019
EXTERIOR LIGHTING
DIM LIGHTS ARE WORKING AT ABOUT 20 PERCENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183394March 1, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS VEHICLE ARE SO DIM AT NIGHT ITS DANGEROUS. WHEN ON A DARK ROAD SOMETIMES I WONDER IF THE HEADLIGHTS ARE EVEN ON. MY HUSBAND DRIVES ON A DARK ROAD FULL OF WILDLIFE AND THE WAY THE HEAD LIGHTS ARE HE WILL NEVER SEE ONE IF IT RUNS IN FRONT OF HIM AT NIGHT. THIS NEEDS TO BE RECALLED AND FIXED NOW! AND NOT AT THE OWNERS EXPENSE, ITS A CADILLAC FOR GOODNESS SAKES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182453February 25, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE A SAFETY HAZARD AND DANGEROUS FOR DRIVER AND ANY AND ALL PASSENGERS DRIVING AROUND THIS VEHICLE. THE LIGHT DO NOT ILLUMINATE WELL OR DIM AND THIS PROBLEM IS GOING TO CAUSE ACCIDENT, INJURIES OR DEATHS. DRIVING VEHICLE AT NIGHT YOU CANNOT SEE, IT IS LIKE DRIVING IN THE DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174620February 5, 2019
EXTERIOR LIGHTING
PURCHASED VEHICLE FROM LOCAL DEALER. AFTER PURCHASING I NOTICED HEADLIGHTS WERE VERY DIM. I HAD THEM REPLACE THE LIGHT BULBS. WITHIN 3 MONTHS I'M BACK TO NOT BEING ABLE TO SEE AT ALL. TOOK TO THE DEALER AND WAS TOLD THIS WAS A KNOWN PROBLEM AND THAT'S THE WAY THEY WERE AND TO CALL CADILLAC CUSTOMER SERVICE. NO RESULTS. THEY WANT EVEN ACKNOWLEDGE THERE WAS A DEFECT. AFTER FINDING THE LAWSUIT IN CALIFORNIA AND FLORIDA. STILL NO HELP. AT THIS TIME I CANNOT DRIVE THE CAR AFTER DARK AND CADILLAC AND THE DEALER REFUSE TO HELP. THERE IS NO FIX AND THIS IS A DEFECT WITH CADILLAC. SOMEONE IS GOING TO GET KILLED AND THERE TO BLAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173731February 2, 2019
EXTERIOR LIGHTING
MY WIFE AND I OWN A 2013 CADILLAC SRX AND WHEN WE USE THE LOW BEAM HEADLIGHTS THEY DON'T PROVIDE ENOUGH ILLUMINATION TO ALLOW US TO SEE THE HIGHWAY, FORCING US TO USE THE HIGH BEAMS BUT WE HAVE TO SWITCH BACK TO LOW BEAMS WHEN WE APPROACH A VEHICLE OR COME WITHIN A COUPLE CAR LENGTHS BEHIND. I HAVE BEEN ON THE INTERNET READING ABOUT HOW THIS HAS BEEN AN ONGOING PROBLEM WITH THIS MODEL CADILLAC. THIS IS MY FIRST CADILLAC AND I WILL HAVE TO SAY WILL BE MY LAST. SUPPOSEDLY ALL DEALERS ARE FORCING THE OWNERS TO ABSORB THE REPAIR COST THEMSELVES ($1500.00 TO $1700.00) I HAVE YET TO TAKE MY VEHICLE BACK TO THE DEALER AND DOUBT SERIOUSLY IF MY EXTENDED WARRANTY WITH COST GARD WILL DO ANY GOOD. I'M REALLY SURPRISED AT THE RESPONSE THAT GM HAS TAKEN ON THIS VERY DANGEROUS PROBLEM. WE DREAD DRIVING THE CAR AT NIGHT, WE ARE CONSTANTLY HAVING TO DRIVE WITH OUR HIGH BEAMS ON. WOULD YOU PLEASE INVESTIGATE THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173537February 1, 2019
VISIBILITY/WIPER
FRONT LIGHTS ARE NOT STRONGLY LIT AT TIMES. ESPECIALLY WHEN IT IS EXTREMELY DARK OUT SIDE. WHEN IT IS NOT SO DARK OUTSIDE THE LIGHTS WORK PERFECT. IN EXTREME DARK NIGHTS MUST USE THE HIGH BEAMS TO BE ABLE TO SEE THE ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172721January 29, 2019
UNKNOWN OR OTHER
HEADLIGHTS ON DIM ARE ALMOST NON EXISTENT AND DANGEROUS. BRIGHT LIGHTS WORK GREAT BUT YOU CAN'T DRIVE WITH BRIGHTS. THE DIM LIGHTS ARE LIKE DRIVING WITH A FLASHLIGHT WITH ALMOST DEAD BATTERIES. DANGEROUS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172285January 26, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. I CALLED A CADILLAC DEALER AND THEY RECOGNIZED AND ADMITTED IT IS A KNOWN PROBLEM BUT THEY DO NOT HAVE A WAY TO REPAIR IT. THEY SAID THEY TRIED REPLACING THE BULBS AND OTHER SRX'S BUT IT DID NOT FIX THE PROBLEM. THIS IS A SERIOUS HAZARD WHEN DRIVING AT NIGHT AND/OR IN INCLEMENT WEATHER. I CONSTANTLY HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE CAR CANNOT BE SAFELY DRIVEN AT NIGHT. PLEASE INVESTIGATE THIS PROBLEM AND RECOMMEND A SOLUTION. THIS IS A SERIOUS PROBLEM THAT AFFECTING THE SAFETY DRIVERS AND OTHERS ON THE ROAD. I THINK IT IS APPALLING THAT GM/CADILLAC CANNOT PROVIDE A FIX FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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