Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11171938January 24, 2019
SUSPENSION
MY FRONT STRUTS FROZE UP WHEN THEY DID IT PULLED TO THE LEFT ON TO ONCOMING TRAFFIC, MY WIFE WAS DRIVING. MY VEHICLE HAS 57100 MILES ON IT AND WHEN LOOKING INTO THE PROBLEM I FOUND I'M NOT THE ONLY ONE. GM KNOWS THERE IS A PROBLEM WITH THE SUSPENSION AND IS DOING NOTHING TO CORRECT THE PROBLEM. I AM VERY DISAPPOINTED IN THE REALLY EXPENSIVE VEHICLE. CAN YOU PLEASE LOOK INTO IT THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171674January 23, 2019
POWER TRAIN, STEERING
I PURCHASED A CERTIFIED PRE-OWNED 2015 CADILLAC ESCALADE FROM A DEALER IN SAN DIEGO. I HAVE PUT APPROX 5K MILES ON THE VEHICLE IN THE 6 MONTHS THAT I'VE OWNED IT. IT HAS BEEN BACK AT THE DEALER FOR SERVICE FOUR TIMES (APPROX 30 DAYS TOTAL THE DEALER HAS HAD THE CAR) FOR THE SAME ISSUE, WHICH IS A SHUDDERING, HARD-SHIFT AND VIBRATION ISSUE WITH THE TRANSMISSION. THERE HAVE BEEN NO REPAIRS THAT HAVE REMEDIED THE ISSUE. THE DEALER CONTINUES TO FOLLOW A PROTOCOL PROCEDURE EACH TIME, NONE OF WHICH HAVE WORKED. I HAVE CONTACTED GENERAL MOTORS AND WILL ALSO BE PROCEEDING WITH A LEMON LAW CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171407January 22, 2019
AIR BAGS
TAKATA RECALL. RECALL WAS DATED MAY 27, 2016; HOWEVER, TO DATE A REMEDY IS NOT AVAILABLE DUE TO THE LACK OF PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171442January 22, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC ESCALADE. WHILE DRIVING 30 MPH, BOTH HEADLIGHTS BLEW OUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BILL GATTON CHEVROLET (1000 W STATE ST, BRISTOL, TN 37620) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING BEHIND THE LENS OF THE HEADLIGHTS, WHICH CAUSED THE BULBS TO BLOW OUT. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 63,500. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170215January 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CHARLIE OBAUGH CHEVROLET BUICK GMC, 410 LEE JACKSON HWY, SUITE A, STAUNTON, VA 24401, (540) 324-4449) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT ATTACHED RECALL NOTICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170223January 15, 2019
SUSPENSION
I BOUGHT THIS VEHICLE IN 2017. AROUND LATE OCTOBER 2018, AT ABOUT 60,000 MILES I NOTICED THE RIDE BECAME VERY BOUNCY. I AM BEING TOLD BY THE DEALERSHIP THAT 3 SHOCKS AND STRUTS ARE BAD AND HAVE TO BE REPLACED ON A VEHICLE THAT IS 3 YEARS OLD. I COULD MAYBE UNDERSTAND IF 1 WAS BAD, BUT 3 GOING BAD THIS QUICKLY DOES NOT ADD UP. I'VE NEVER HEARD OF A VEHICLE HAVE 3 BAD SHOCKS AND STRUTS THIS QUICKLY AND CAN ONLY SURMISE THERE IS A DEFECT WITH THE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170048January 14, 2019
ELECTRICAL SYSTEM, SEATS
HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED FROM POOR ELECTRICAL CONNECTION AND STARTED FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11166635January 12, 2019
UNKNOWN OR OTHER
WE ARE CONCERNED ABOUT A SAFETY ISSUE WITH A CRACKED DASHBOARD AND DEPLOYMENT OF THE TAKATA AIRBAGS. ON JANUARY 8, 2019, TWO, LONG, WIDE CRACKS APPEARED IN THE PASSENGER DASHBOARD FROM THE WINDSHIELD VENT TOWARD THE GLOVE COMPARTMENT. THEY WERE ABOUT 6' LONG. BENEATH THE CRACKS ONE COULD SEE A LIGHT TAN, SOFT LOOKING ITEM. THE NEXT DAY A SIMILAR CRACK APPEARED ON THE DRIVER DASH. THE VEHICLE WAS PARKED IN THE GARAGE LIKE IT HAS BEEN EVERY DAY AND NIGHT. IT HAS ABOUT 72,000 MILES; WE ARE THE 2ND OWNER AND PURCHASED IT IN 2009 WITH ABOUT 7,000 MILES. BECAUSE THE VEHICLE IS LISTED AS PART OF THE TAKATA AIRBAG RECALL, WE ARE CONCERNED ABOUT THE CRACKS AND WHAT MAY HAVE CAUSED THEM. COULD IT BE A PARTIAL INFLATION? AND WILL THERE BE FLYING SHARDS OF PLASTIC DASH DURING AN INFLATION OF THE BAGS. THE CAR IS LISTED IN THE NHTSA RECALL 16V381; MANUFACTURE RECALL NUMBER 2049151. THE REMEDY IS NOT YET AVAILABLE. ON OR ABOUT DECEMBER 29,2016, GM OFFERED TO COVER THE ESTIMATED $1,082.78 REPAIR OF A CRACKED DASHBOARD IN A 2011 GMC YUKON DENALI IN TATE COUNTY, MISSISSIPPI. LANDERS BUICK GMC IS THE POINT DEALERSHIP FOR MID-SOUTH GM CRACKED DASHBOARD COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165619January 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AIRPORT CHEVROLET BUICK GMC AT (541) 770-1300 (LOCATED AT 3001 BIDDLE RD, MEDFORD, OR 97504) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165701January 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE AIR BAGS. CHEVROLET OF MONTEBELLO (310 W WHITTIER BLVD, MONTEBELLO, CA 90640, 323-680-5933) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163804December 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11163626December 27, 2018
SEATS
USING REMOTE START CAUSED THE HEATED SEATS TO BURN OUT. THERE WAS AN ODOR OF ELECTRICAL BURNING. THE CONTROL MODULE UNDER THE PASSENGER SEAT HAS VISIBLE SIGNS OF BURNING OR BURNT OUT. THIS IS A VERY COMMON PROBLEM AND THERE SHOULD BE A RECALL AS THIS IS CLEARLY A FIRE HAZARD. VEHICLE WAS STATIONARY AND REMOTE START USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163334December 25, 2018
AIR BAGS
THE AIR BAG HAS NOT BEEN RELACED. GOING ON 2 YEARS SINCE THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163344December 25, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162610December 19, 2018
UNKNOWN OR OTHER
I WAS TRAVELING ON I-40 IN OKLAHOMA AT NIGHT AND THE VEHICLE IN MOTION I HEARD A SHATTERING SOUND ON MY 2015 CADILLAC ESCALADE I PULLED TO THE SHOULDER ACTIVATING MY HAZARD LIGHT TO INSPECT MY VEHICLE I WENT AROUND MY VEHICLE TWO TIMES AND DID NOT NOTICE ANYTHING WRONG. AS I WAS GETTING BACK INTO MY VEHICLE I USED MY STEP TO GET IN AND NOTICED NOTICED THAT MY SUNROOF HAD SHATTERED. THERE WERE NO VEHICLES TRAVELING NEAR ME IN THE EASTBOND LANE WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156718December 7, 2018
STEERING
I JUST RECEIVED THE POWER STEERING SOFTWARE UPDATE FOR THE LOSS OF POWER STEERING LAST WEEK. ABOUT FIVE OR SIX TIMES NOW THE STEERING HAS BEEN VERY HARD AND ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL. IT NEVER DONE THIS BEFORE THE SOFTWARE UPDATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156720December 7, 2018
ELECTRICAL SYSTEM
HERE'S A YOUTUBE LINK FOR THE PREVIOUS COMPLAINT THAT I FILED..... IT IS FOR THE REAR HATCH LOCKING MECHANISM WITH AN OPEN FLAME. I PREVIOUSLY REPORTED THE REAR HATCH LOCKING MECHANISM FAILURE BACK IN APRIL MAY AND THE REAR HATCH WAS NOT LOCKING AND IT WAS NOT ACTUALLY CLOSING ALL THE WAY. MY GRANDDAUGHTER ALMOST FELL OUT OF THE BACK OF THE VEHICLE WHY WAS DRIVING DOWN THE ROAD. I DID ASK GM TO NOTE THE REAR HATCH LOCKING MECHANISM FAILURE ISSUE . HTTPS://YOUTU.BE/XCEHKNDDGHU HTTPS://WWW.NHTSA.GOV/RECALLS?NHTSAID=11156479
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156909December 7, 2018
SERVICE BRAKES
THIS IS THIRD TIME I HAVE NOTICED A SOLID ROCK HARD BRAKE PEDAL FEEL AND THE VEHICLE DID NOT APPEAR TO SLOW WHEN I WAS TRYING TO APPLY THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156913December 7, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THIS IS AN EXHAUST FUME RELATED COMPLAINT THAT IS ALSO RELATED TO AN ELECTRICAL COMPONENT FAILURE OF THE REAR HATCH LOCKING MECHANISM. WHEN THE REAR HATCH LOCKING MECHANISM IS NOT FULLY ENGAGED THE LIFTGATE IS NOT COMPLETELY CLOSED ALLOWING GAS FUMES TO ENTER THE VEHICLE AND IT HAS A REALLY BAD EXHAUST FUMES SMELL..... THE GAS IS ENTERING THE VEHICLE CO CARBON MONOXIDE HYDROCARBONS AND METHANE GAS CH4
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156479December 6, 2018
ELECTRICAL SYSTEM
VEHICLE HAD AN OPEN FLAME IN REAR HATCH LOCKING MECHANISM. I HAVE A VIDEO TOO.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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