Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11318254March 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. THE CONTACT STATED THE INSTRUMENT PANEL ON THE GEAR SHIFTER FAILED TO ILLUMINATE AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT SIMILAR VEHICLES WERE INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V055000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. CADILLAC OF NEW ORLEANS LOCATED AT (3100 LIME ST, METAIRIE, LA 70006) WAS CONTACTED AND IT WAS CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315817March 3, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 CADILLAC ESCALADE. THE CONTACT STATED THAT UPON PURCHASING THE VEHICLE, THE VIDEO ENTERTAINMENT SYSTEM ON THE DRIVER'S SIDE WAS INOPERABLE. THE CONTACT STATED THAT WHILE FUELING THE VEHICLE, FUEL STARTED TO LEAK FROM THE FUEL TANK. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT LINKED THE FAILURES TO NHTSA CAMPAIGN NUMBER: 00V153000 (FUEL SYSTEM, GASOLINE). COLE VALLEY CADILLAC LOCATED AT (4111 ELM RD NE, WARREN, OH 44483) AND PRESTON CADILLAC LOCATED AT (3510 WILMINGTON RD, NEW CASTLE, PA 16105) WERE NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315838March 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE CAR LOOSE POWER ON THE ROAD THE ELECTRONICS IN CAR GO CRAZY THESE MAY LEAD TO ACCIDENTS OR INJURIES CODE C0900 A LOT OF GM PRODUCT HAVE THE SAME PROBLEM GM NEEDS TO DO A RECALL THIS HAPPEN IN THE HIGHWAY IN RUSH HOUR PLEASE TAKE ACTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315460March 1, 2020
UNKNOWN OR OTHER
WHILE THE VEHICLE WAS STILL UNDER WARRANTY (WITHIN A FEW MONTHS OF OUR INITIAL PURCHASE) WE CONTACTED THE ESCALADE DEALERSHIP IN DUBLIN, CA INFORMING THEM THAT OUR ESCALADE WOULD STALL UPON ACCELERATION GOING FORWARD OR REVERSE CAUSING IT TO JOLT (KICKBACK) ONCE IT ACCELERATED. THE DEALERSHIP INSPECTED IT AND SAID NO PROBLEM WAS FOUND. WE BROUGHT IT BACK MULTIPLE TIMES TO HEAR NO PROBLEM FOUND. THROUGH THE LIFE OF THIS VEHICLE IT CONTINUES TO HAPPEN BUT NOW MORE VIGOROUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312054February 28, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER HAD TRAILER HITCHED WOOD TO THE VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND BECAME STUCK CAUSING THE ENGINE RPMS TO INCREASE. THE DRIVER WAS ABLE TO SHIFT INTO NEUTRAL AND STOP THE VEHICLE FROM ACCELERATING. THE VEHICLE WAS THEN SHIFTED INTO REVERSE BUT THE ACCELERATOR PEDAL BECAME STUCK AGAIN CAUSING THE VEHICLE TO IMPACT THE WOOD THAT WAS HITCHED. IN ADDITION, THE CONTACT STATED THAT THE NEXT DAY THE ACCELERATOR PEDAL BECAME STUCK CAUSING THE VEHICLE TO INCREASE IN SPEED TO 120 MPH. THE CONTACT SHIFTED INTO NEUTRAL IN ORDER TO SLOW DOWN AND COASTED TO THE SIDE OF THE ROAD. THE CONTACT THEN RESUMED DRIVING TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312058February 28, 2020
AIR BAGS
WHILE IN MOTION - THE CADILLAC ESCALADE'S AIRBAGS ALL SUDDENLY DEPLOYED. THERE WAS NO COLLISION OR IMPACT THAT PRECEDED THE INCIDENT. THE POLICE OFFICER ON SCENE WAS ALSO QUITE SURPRISED. THE DRIVER OF THE VEHICLE SUFFERED BRUISES, AND A MILD CONCUSSION. THE OTHER OCCUPANTS WERE SAFE. HOWEVER, THE DEPLOYMENT OF THESE AIRBAGS WITH NO COLLISION OR REASON REPRESENTS A MAJOR SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11310519February 21, 2020
SEAT BELTS
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT LOCKING MECHANISM WAS DEFECTIVE AND FAILED TO BE SECURELY LATCHED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER TOM KELLY CADILLAC (811 AVE OF AUTOS, FORT WAYNE IN) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310329February 20, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING SENSOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE SENSOR WAS REPLACED. HE WAS THEN INFORMED THAT HIS VEHICLE WAS UNDER RECALL NHTSA CAMPAIGN NUMBER:16V383000 (AIR BAG). THE CONTACT CALLED LINDSAY CADILLAC OF ALEXANDRIA 1525 KENWOOD AVE, ALEXANDRIA, VA 22302 WHERE THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT ALSO STATED THAT THE DRIVER'S SIDE AIR BAG WARNING SENSOR WAS ALSO REPLACED BY THE SAME INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310389February 20, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (LINDSAY CADILLAC OF ALEXANDRIA 1525 KENWOOD AVE, ALEXANDRIA, VA 22302 (703) 935-4445) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE OF THE AIR BAGS WARNING LIGHT BEING ILLUMINATED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309294February 14, 2020
ELECTRICAL SYSTEM, SEAT BELTS, UNKNOWN OR OTHER
I HAVE MULTIPLE RECALLS THAT ARE OLDER, BUT STILL SHOULD BE TAKEN CARE OF CORRECT? I'LL TAKE SCREENSHOTS AND SEND THEM. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308323February 10, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED MASSEY CADILLAC - NORTH ORLANDO 4241 N JOHN YOUNG PKWY, ORLANDO, FL 32804 WHERE THEY INFORMED THE CONTACT THAT THE PARTS WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WAS WAITING FOR NHTSA RESPONSE. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAGS WARNING LIGHT ILLUMINATED CONTINUOUSLY. *BF VEHICLE HAS BEEN REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307891February 8, 2020
AIR BAGS
CAR IS LISTED ON AIRBAG RECALL BUT NOTHING HAS BEEN DONE YET. BECAUSE OF THIS OPEN RECALL NO ONE WILL PURCHASE THIS VEHICLE NOT EVEN A DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307946February 8, 2020
ENGINE, STEERING
THE TRUCK WAS STATIONARY AND OIL AND POWER STERING FLUIDS WAS ON MY CARPORT. I HAVE CHECKED FOR PROBLEMS ON THE INTERNET AND MORE THAN A FEW IS HAVING THE SAME PROBLEMS WITH THE SAME SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307470February 6, 2020
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH OVER A PATCH OF ICE, THE CONTACT LOST COMPLETE CONTROL OF HIS VEHICLE. THE CONTACT STATED THAT THE SERVICE STABLE TRACK AND THE TRACTION CONTROL LIGHT HAD ILLUMINATED ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO MCCURLEY INTEGRITY CHEVROLET CADILLAC 1325 NORTH AUTOPLEX WAY, PASCO, WA 99301 WHERE HE WAS INFORMED THAT THE PARTS TO FIX THE VEHICLE ARE NO LONGER AVAILABLE. THE CONTACT THEN CALLED TWO OTHER GMC DEALERS HE FOUND ONLINE(DEALER UNKNOWN) WHO ALSO GAVE HIM THE SAME INFORMATION. THE MANUFACTURER HAD BEEN NOTIFIED THROUGH THE DEALER(MCCURLEY INTEGRITY CHEVROLET CADILLAC) WHO INITIALLY GAVE HIM THE SAME INFORMATION AS THE DEALER. THEY SUGGESTED THAT ANOTHER PART COULD BE USED TO FIX THE PROBLEM, BUT COULD NOT GUARANTEE THAT REMEDY WOULD WORK AS NEEDED. THE VEHICLE HAD NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306712February 3, 2020
AIR BAGS
WE HAVE BEEN NOTIFIED MANY TIMES OVER THE PAST 5=6 YEARS THAT THE AIR BAGS WERE DEFECTIVE. AFTER MANY CALLS WITH THE SAME ANSWER WE DON'T KNOW WHAT TO DO. WE ARE TOLD THERE IS A PROBLEM BUT NO REMEDY. WE RECENTLY TRIED TO SELL THE CAR BUT SINCE IT HAD THE AIR BAG PROBLEM, THE VALUE WAS GREATLY IMPACTED. IT FEELS LIKE WE ARE DRIVING A TICKING TIME BOMB AND NO ONE AT CADILLAC OR GMC CARES ABOUT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306320January 31, 2020
AIR BAGS
BEEN TOLD FOR 5 YEARS THEY CAN NOT FIX THE FAULTY AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302751January 29, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA RECALL CAMPAIGN NUMBER 16V383000(AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE LOCAL DEALER (ENGERSOLL AUTO OF DANBURY (84 FEDERAL RD, DANBURY CT.) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. ADDITIONALLY, WHILE OPERATING THE VEHICLE THE MESSAGE 'SERVICE AIR BAG IMMEDIATELY' ILLUMINATED AND REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302315January 27, 2020
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, A HUMMING NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE STOPPED AND THE BRAKE LOST POWER. THERE WAS NO WARNING. THE CONTACT CALLED THE SCHMITT CADILLAC DEALER, LOCATED AT 915 W HIGHWAY 50, O FALLON, IL 62269) AND WAS TOLD THERE WAS NO RECALL, HOWEVER, TO BRING THE VEHICLE TO THE DEALERSHIP FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302338January 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS ON THE HIGHWAY GOING ABOUT 65MPH AND THE VEHICLE STARTED TURNING OFF AND ON. PUSHED ON THE GAS PEDAL AND THE ENGINE JUST REVVED UP. THIS ISN'T THE FIRST TIME IT HAS DONE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300785January 21, 2020
POWER TRAIN
MY 2015 CADILLAC ESCALADE HAS SPENT MORE THAN 2 MONTHS IN THE CADDILAC DEALERSHIP TO TRY AND RESOLVE ISSUES SURROUNDING THE TRANSMISSION. THIS CAR OVER TIME HAS SHOWN SIGNS OF SHUDDERING, MIS-SHIFTING, JOLTING AND DIVING. MOST RECENTLY THE CAR SHIFTS FROM 2ND TO 1ST BELOW 20MPH CAUSING THE REAR WHEELS TO SPIN AND MAKING THE CAR UNSAFELY JOLT FORWARD. NOTHING SEEMS TO RESOLVE THIS ISSUE AND THE CAR IS UNSAFE FOR ME AND MY FAMILY. I HAVE TRIED TO WORK WITH THE DEALERSHIP OVER THE LAST 1.5 (4 VISITS) YEARS AND EVERY TIME THERE IS A NEW FLUID OR A NEW REPROGRAM THAT GM MAKES THEM TRY. MOST RECENTLY I OPENED A CASE WITH GM: 9-576-707-5930 BECAUSE THE DEALERSHIP HAS NO OTHER OPTIONS ON FIXING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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