Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11376137November 24, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TAYLOR MOTORS, INC. (2525 CHURN CREEK RD, REDDING, CA 96002; (530) 410-6816) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376023November 23, 2020
SEAT BELTS
DRIVERS SIDE SEAT BELT LOCKED UP AND A BURNING SMELL EMITTED FROM THE DRIVERS SIDE SEAT BELT POST. NO ACCIDENT OCCURED AND NO WARNING AS TO WHY IT HAPPENED. CHEVROLET DEALER SAID NOTHING APPARENTLY CAUSED IT. IT JUST LOCKED UP. VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376030November 23, 2020
AIR BAGS
INFORMATION RELEASED BY NBC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376052November 23, 2020
AIR BAGS
I SAW ON TV THAT THERE IS A RECALL ON THE TAKATA AIRBAG. I CALLED 866-982-2339. TO SEE WHEN THEY COULD REPAIR. REPLACE MY AIRBAGS. THEY TOLD ME THAT I NEEDED TO CHECK WITH NH TSH. SO I AM FILING A COMPLAINT DOESN'T SOUND LIKE THEY WANT TO HELP ME. THEY GAVE ME THE RUN-AROUND THEY CUT ME OFF FOUR TIMES. I HAVE BEEN ON THE PHONE FOR OVER AN HOUR WITH NO SUCCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376050November 23, 2020
AIR BAGS, SERVICE BRAKES, SUSPENSION
SUSPENSION AND ANTI LOCK BRAKES THE PROBLEM START IN 2012 AND THEY COULD NOT FIX IT FOR OVER 4 YEARS, I TRIED TWO CADILLAC DEALER AND THE LAST DEALER CONTACT THE ENGINEERING , AFTER ALL GM ENGINEERING TOLD ME IT UNFIXABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376057November 23, 2020
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
I'M PROVIDING MY VEHICLE INFORMATION FOR A RECALL CONCERNING TAMARA AIR BAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375332November 19, 2020
POWER TRAIN
*SAFETY ISSUE* ESCALADE WILL SHIFT VIOLENTLY INTO GEAR IN EITHER FORWARD OR REVERSE, CAUSING VEHICLE TO SUDDENLY LURCH. CONDITION IS ESPECIALLY PRESENT WHEN STOPPING AT INTERSECTION ON AN INCLINE. FROM A STOP OR ROLLING STOP, THE VEHICLE WILL BE UNRESPONSIVE TO GENTLE ACCELERATION FOR A SECOND OR TWO, THEN BOLT INTO GEAR SCREECHING THE TIRES AND LAUNCHING VEHICLE VIOLENTLY FORWARD. LIKEWISE, FROM ROLLING STOP THEN SHIFTING TO REVERSE TO PARK, SAME LAG WITH SUDDEN BURST OF POWER. THE EFFECT IS VERY SIMILAR TO SOMEONE WHO IS LEARNING TO DRIVE A MANUAL TRANNY IN A MUSCLE CAR. THERE SEEMS TO BE NO DIFFERENCE WITH TRANSMISSION TEMPERATURE, THE INTENSITY OF THE CONDITION SEEMS TO BE RANDOM, AND DIFFICULT TO INTENTIONALLY RECREATE. VEHICLE HAS BEEN IN SHOP TWICE, RECEIVED THE 18-NA-355 BULLETIN SERVICE, AND PROBLEM PERSISTS. DEALER INDICATES THAT TRANSMISSION IS OPERATING AS DESIGNED. ADDITIONALLY, THE TRANSMISSION SHIFTS HARSHLY BOTH UP AND DOWN THROUGH GEARS 1-3 WHEN GENTLY ACCELERATING OR BRAKING. AGAIN, SIMILAR TO SOMEONE WHO IS LEARNING TO DRIVE A MANUAL TRANSMISSION. I DONT CONSIDER THIS CONDITION A SAFETY ISSUE, BUT AN ANNOYANCE AND MAY WELL BE RELATED TO THE "LURCHING" CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375347November 19, 2020
AIR BAGS, STEERING
I WAS DRIVING ON A TWO LANE HIGHWAY AND I SUDDENLY LOST CONTROL OF THE STEERING WHEEL. THE STEERING WHEEL BECAME VERY HARD TO MANEUVER CAUSING ME TO VEER OUT OF MY LANE CAUSING A CRASH. THE AIRBAGS ALSO DID NOT DEPLOY FULLY CAUSING ME TO HAVE A DISLOCATED SHOULDER AND BROKEN RIBS. THE CAR ALSO CAUGHT ON FIRE DURING IMPACT AND I HAD TO BE PULLED FROM THE VEHICLE. THE RECALL REGARDING THE STEERING WHEEL LOCKING UP ON ME IS MOST LIKELY THE REASON I LOST CONTROL OF THE VEHICLE.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11375182November 18, 2020
STRUCTURE:BODY, SEATS, STEERING
HEATED STEERING WHEELS SHORTS OUT AND HEATED AND COOL SEATS SHORTS OUT AND THE DASHBOARD IS CRACKED ALL HAPPENED WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374633November 14, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LIGHTING FOR THE GEAR INDICATOR DOESN'T WORK. I CANNOT TELL WHAT GEAR IT IS IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373186November 5, 2020
STEERING
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. THE CONTACT STATED WHILE EXITING A PARKING SPOT, WHEN THE VEHICLE SEIZED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOT DRIVABLE. THE VEHICLE WAS TOWED ORR CADILLAC LOCATED AT 8750 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318) 798-7250, WHERE IT WAS DIAGNOSED WITH NEEDING STARTER AND BATTERY TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT 1 MONTH LATER SHE EXPERIENCE THE FAILURE FOR A SECOND OCCASION. THE VEHICLE WAS TOWED LOCAL DEALER ORR CADILLAC GMC LOCATED AT 400 TX-63 SPUR, LONGVIEW, TX 75601,(903) 757-6600, WHERE IT WAS DIAGNOSED WITH NEEDING UNKNOWN WIRING TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE MOMENT. THE CONTACT STATED ON 7/1/2017 WHILE DRIVING 25 MPH, WHEN THE VEHICLE WAS SEIZED AND THE STEERING WHEEL ALSO SEIZED CAUSING HER TO LOSS CONTROL AND COLLIDE INTO TREE. BOTH FRONTAL AIRBAGS DID DEPLOY. THE CONTACT STATED SHE AND HER 5 CHILDREN'S SUSTAINED MINOR INJURIES (BRUISES) BUT DID NOT SEEK ANY MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC AND THEN TOWED TO LOCAL DEALER WAGNER CADILLAC LOCATED AT 4100 S BROADWAY AVE, TYLER, TX 75701, (903) 705-0787, WHERE IT WAS DIAGNOSED WITH NEEDING TRANSMISSION, ENGINE, BRAKES, AIR BAGS, DASHBOARD, WINDSHIELD, ALL 4 TIRES AND RIMS TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED SHE HAD EXPERIENCE THE FAILURE AROUND 14 TIMES IN TOTAL. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11372473October 30, 2020
ENGINE, POWER TRAIN
VERY COMMENTS ISSUE. CAMSHAFT SNAPS CAUSING LOSE OF POWER IN HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367060October 29, 2020
UNKNOWN OR OTHER
MY 2016 BLACK CADILLAC ESCALADE HAS A PAINT DEFECT ON THE HOOD AND ROOF WHERE THE CLEAR COAT IS/HAS DETERIORATED MUCH FASTER THEN THE REST OF THE BODY; IN FACT THE BODY PAINT IS STILL SHINY AND AS FAR AS I KNOW THERE IS A 5 YEAR MANUFACTURE WARRANTY ON THE PAINT. IT IS A KNOWN ISSUE WITH GM ON 2016 BLACK VEHICLES THAT THIS IS OCCURRING. I CONTACTED MY LOCAL CADILLAC DEALER IN WHICH I HAVE ALL MY SERVICE DONE THROUGH AND I WAS TOLD THAT MORE THAN LIKELY I WILL HAVE TO PAY A PART OF THE REPAIR, WHICH IT NOT RIGHT BEING THAT WE PAY TO DRIVE A QUALITY VEHICLE AND IS ONLY 4 YEARS OLD. UNEXCEPTABLE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365112October 19, 2020
AIR BAGS
I KEEP RECEIVING REMINDERS BY MAIL AND EMAIL REGARDING THE TAKATA AIRBAGS INSTALLED IN MY VEHICLE. I HAVE RETURNED MY CADILLAC TO MY LOCAL DEALERSHIP AND WAS TOLD THAT THERE ARE NO PARTS AVAILABLE TO REPAIR IT. THEY INFORMED ME THAT IT IS SAFE TO DRIVE. CAN YOU GIVE ME A STATUS OF MY VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364671October 16, 2020
AIR BAGS
NOTHING HAS HAPPENED OTHER THAN THERE IS A CURRENT AIRBAG RECALL ON THIS VEHICLE. MANY OTHER MAKES AND MODELS ALSO HAVE THIS TAKATA AIRBAG ISSUE AND THEY HAVE BEEN FIXED/OR REPLACED AND THE RECALL IS LIFTED. YET CADILLAC/GM IS STILL REFUSING TO HAVE THIS DONE SO I AM CURRENTLY DRIVING A VEHICLE WHICH THE NHTSA SAYS IT NOT SAFE YET CADILLAC SAYS IT IS AND NO ONE HAS TAKEN THE STEP FORWARD TO REMEDY THIS PROBLEM. MY HUSBAND RECENTLY PASSED AWAY IN A HORRIFYING MANNER AND ALL I WANT TO DO IS GIVE MY STEPSON WHO LIVES IN CANADA (I LIVE IN LOS ANGELES) I JUST WANT TO GIVE MY STEPSON HIS FATHERS TRUCK AND BECAUSE NO ONE WISHED TO SOLVE THIS PROBLEM I AM UNABLE TO DO THIS. I SIMPLY CANNOT UNDERSTAND HOW THE NHTSA CAN ALLOW US TO DRIVE A VEHICLE THEY DEEM TO BE UNSAFE YET NOT FORCE CADILLAC/GM TO SOLVE THIS PROBLEM THEY FEEL IS NO PROBLEM. CAN YOU IMAGINE THE POSSIBLE LAWSUIT THAT COULD BE PLACED AGAINST CADILLAC/GM AND NHTSA IF ANYONE WAS TO GET SERIOUSLY INJURED BECAUSE NONE OF YOU TOOK THE STEP FORWARD TO FORCE TO HAVE THIS ISSUE SOLVED JUST LIKE TOYOTA, BMW, TESLA, SAAB AND SO MANY OTHERS HAVE DONE. SOMEONE NEEDS TO DO SOMETHING RATHER THAN ALLOW THIS ISSUE TO SIT IN A STATE OF LIMBO AS "INCOMPLETE/REMEDY NOT AVAILABLE. AND WHAT A NAME A PERSON WOULD MAKE FOR THEMSELVES TO PUSH THIS TO BE SOLVED. SOME HAS TO HELP ME, PLEASE! I JUST WANT MY STEPSON TO HAVE HIS FATHERS TRUCK..PLEASE HELP ME!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363013October 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER RED NOLAND CADILLAC INC. (990 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS APPROXIMATELY 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362745October 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE VIOLENTLY SHOOK AND SHUDDERED WITHOUT WARNING. ADDITIONALLY, WHILE DRIVING AT VERY SLOW SPEEDS, THE VEHICLE INADVERTENTLY LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER INGERSOLL OF DANBURY LOCATED AT 84 FEDERAL RD, DANBURY, CT 06810, WHO WAS UNABLE TO DUPLICATE THE FAILURE OR DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362464October 2, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361446September 28, 2020
TIRES, TIRES:SIDEWALL
PURCHASED 4 BRAND NEW LEXANI THIRTY TIRES WITH WHEELS, AND LESS THAT 200 MILES THE ENTIRE FRONT OF MY TIRE BLEW OUT DRIVING DOWN THE HIGHWAY. WAITED 3 WEEKS FOR NEW TIRE TO COME, AND LESS THAN A WEEK THE NEW TIRE AND ALSO ANOTHER TIRE HAS CHUNKS COMING OFF OF THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360038September 20, 2020
UNKNOWN OR OTHER
JUST CHECKED VIN # AND SAID 0 UNREPAIRED RECALLS. DOES THIS MEAN THEY MEED TO BE FIX OR THAT MY VEHICLE ISNT AFFECTED AND IS IT IS AFFCETED WHERE OR WHAT CAN I DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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