Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11768821October 4, 2026
UNKNOWN OR OTHER
The original speedometer layout was two horizonal lines...one was a tach and the other the speed. However the speed line had no numbers so I had no idea of how fast I was going. There was a small digital readout that was obscured the steering wheel when driving in the normal 10 and 2 hands. Was very excited when a software upgrade came down which added a second option for the speedometer which is the more traditional half circle. But is it offset to the left of center so now the hi beam indicator light is hidden behind the steeting wheel (the original layout is still available). Other option is dangerous....chose one cant see how fast OR cant see high beam indicator light. What is wierd is the dash goes side panel to side panel (over 50 inches) and yet they cant seem to place critical driver information where can safely see it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768829October 4, 2026
ENGINE
Vehicle engine shutdown on routs [XXX] in [XXX] while traveling at 70mph. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768600October 2, 2026
POWER TRAIN
The engine stalled in the middle of an intersection ([XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768640October 2, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
We bought my 2022 Cadillac Escalade brand new in mid July from a Cadillac dealership.. fast-forward early September ( I remember because my son was in a wedding at the end of September) and we were shopping for my son dress shoes. My son and I were tired after a long full day of shopping, and walked out to a dark parking lot only to find my brand new car would not start. It was about 9 PM, I do remember the exterior lights would come on, but the engine would not start. And then would not turn off. We waited until midnight (it was very scary)for roadside assistance to pick up my car tow it to the dealership. Then had to call an uber because my husband was out of town. Come to find out they diagnosed my vehicle, in a module had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768411October 1, 2026
ENGINE, SEATS, ELECTRICAL SYSTEM
I purchased a new 2026 Cadillac Escalade equipped with the 6.2L V8 engine and took delivery on XXX. At approximately 9,700 miles, the vehicle developed an engine-related problem and the check engine light illuminated. I brought the vehicle to Cadillac of Norwood in [XXX] on XXX During diagnosis, the dealership identified metal contamination in the engine oil. I was advised that, because metal was found in the oil, further internal diagnosis was stopped and the engine would need to be replaced. The dealership subsequently ordered a complete replacement engine. As of XXX, the vehicle remains at the dealership awaiting the replacement engine and has been out of service continuously since September 16. This is particularly concerning because the vehicle is approximately six months old and has fewer than 10,000 miles. An internal engine failure resulting in metal circulating in the oil at such low mileage raises concerns about premature engine failure and the possibility of loss of engine power if a similar failure occurs while the vehicle is being driven. Prior to this failure, I had also noticed an abnormal ticking noise from the engine. The vehicle has required multiple dealership visits since purchase for other concerns. I am submitting this complaint so NHTSA has a record of the premature engine failure and replacement on this 2026 Cadillac Escalade. I believe this should be evaluated for potential similarity to other reported 6.2L V8 engine failures in GM full-size SUVs and trucks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768006September 30, 2026
ENGINE
I received a recall notice for catastrophic engine failure on my 2023 Cadillac Escalade sport platinum. I took it into Cable Dahmer Caddy Sales. They ran a test and added a thicker oil. My check engine light turns on roughly every 40 to 60 days and I take it to get service and it usually comes back with no error but why is the check engine light keep popping on and flashing. I’ve been reading about this catastrophic engine failure on the 6.2 V8 engine that’s in my vehicle and adding the thicker zero40 oil and running premium which nothing lower than 91 goes in my vehicle is just buying me time until I’m outside of my factory warranty. And on this website it says that no recalls have been repaired but is adding thick oil repair or as it’s being stated just a fix and draws out the eventual catastrophic engine failure. I’m just assuming that that’s going to happen as soon as my car is out of Warranty is there anyway we can get this tracked correctly on the website that shows that my vehicle does not have that particular engine that ceases up and fails and could I get a better explanation why my check engine light continues to come on and the dealership says there’s no issue they couldn’t get it to misfire again thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767772September 29, 2026
ENGINE
Driving down freeway and engine started making engine clicking noise, lights for engine, Stabil- Trak and numerous others came on. Gas pedal made even louder noise and shaking as i pulled over as i could not keep driving as it sounded like engine was going to blow up. limped off the road and took it to dealer. of course, they are saying it's a lifter failure and not an engine failure. Dealership wording it the way the want trying to get me to pay for it even though there is a recall and engine warranty for 150,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767778September 29, 2026
POWER TRAIN, VEHICLE SPEED CONTROL
While I was driving i needed to accelerate to pass slower traffic. As I pressed the accelerator I I felt a shudder and binding sensation throughout the vehicle and had to make a very drastic and unplanned maneuver to return to my lane as I had not completely departed from my lane, while maneuvering back in my lane I was forced to make several decisions as what next to do not know how my vehicle was going to respond to further acceleration attempts and if my wheels were going to lock up going freeway speeds. Since the incident I have noticed when my transmission fluid temp reaches between 100° and 150° my truck consistently exhibits the same behaviors inconsistent acceleration, clunking sounds, grinding/ binding sensation felt while at highway cruising speeds, clunk sounds during deceleration under breaking. I purchased the vehicle on 9/10/26 used. I have since stopped using this vehicle because it is a primary family vehicle used for schools drop off and pick ups as well as traveling for sports events. I do not trust that the behavior of the truck will simply works itself out and I will not risk my family safety on the roadway. Also after driving my vehicle the transmission fluid temp reading does not go down to ambient temperatures after 8 hours of setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767464September 28, 2026
ENGINE, UNKNOWN OR OTHER
I was traveling in the middle lane at the normal rate of speed approximately 70 mph. All of a sudden I see a message to press start engine button again. I pressed the button and nothing happened. We started loosing speed and I notice that the car had downshifted into neutral. We were unable to navigate safely to the side of the road before coming to a complete stop in the middle of a busy highway with cars travelling at a high rate of speed. I had two small children in the back seat. When the police arrived, they tried unsuccessfully to determine how to move the car into neutral to push it to the side of the road. There was no safe way to exit the vehicle OR move it. We contacted OnStar and they dispatched roadside assistance and ran diagnostic. No known issues were noted. I contacted corporate and they said there are NO KNOWN ISSUES with this make or model despite there being numerous reports of other drivers experiencing the exact same thing. This could have been a tragedy. This car is well maintained, low miles, and was purchased new. The vehicle is now at the dealership with undetermined issues. The police noted that this is a known issue that they have seen with these vehicles. The dealership and the manufacturer have been unhelpful in resolving this issue and addressing safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767583September 28, 2026
ENGINE, POWER TRAIN
While driving approximately 55 mph on a public road, the 6.2L V8 (RPO L87) engine failed catastrophically and the vehicle lost propulsion. The pistons in cylinders 1 and 2 exploded and were ejected through both sides of the engine block. The vehicle was towed to Walnut Creek Cadillac (RO 189443, 55,262 miles). The dealer replaced the complete long block, radiator, oil cooler lines, intake manifold and catalytic converter under warranty, and the repair order records GM recall N252494000 / NHTSA 25V-274 (L87 Engine Loss of Propulsion) as completed and verified. The vehicle was out of service approximately one month. Loss of propulsion at highway speed created a serious crash risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767584September 28, 2026
ENGINE, POWER TRAIN
This is a POST-REMEDY FAILURE. Please associate with EA26005. The replacement engine installed in July 2025 under recall 25V-274 has now failed at approximately 16,000 miles. In August 2026 at 70,606 miles the check engine light illuminated and the vehicle ran roughly and felt like it would stall. The dealer performed GM campaign N252510321 (ECM software update), found nothing further, charged $325 in diagnostics and returned the vehicle after a factory reset. The light returned within a week with additional faults. On the second visit (RO 198718, 71,355 miles) the dealer found codes P0300 and P0304, swapped coil, wire and plug to known-good cylinders with the misfire following cylinder 4, and measured 0 PSI compression. Diagnosis: lifter failure. Right-bank lifters, pushrods and oil valve solenoids were replaced. 15 days out of service. Days after pickup the vehicle developed a whining noise in reverse, then illuminated traction control, collision system and check engine warnings simultaneously during a short drive. The vehicle is currently not safe to drive. The dealer instructed me to drive it 35 miles to the dealership and declined both a tow and a loaner. Stalling in traffic and simultaneous loss of traction control and collision avoidance present a crash risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767302September 27, 2026
ENGINE, POWER TRAIN
I purchased a new 2026 Cadillac Escalade on July 27, 2026. Shortly after purchase, the vehicle began experiencing significant engine-related problems, including shaking, rough running, loss of power, knocking-type noises, misfires, and a check-engine light. The vehicle underwent three separate repair attempts for the engine-related concerns. During these visits, the dealer diagnosed and attempted to correct the misfire and related engine issues, including work involving the ignition coil/coil pack. Despite these repair attempts, the problems continued or returned. A fourth visit was then conducted as a final repair attempt. During this visit, a General Motors engineer became involved and attempted to diagnose and correct the vehicle’s continuing engine problems. Despite this additional manufacturer-level repair attempt, the underlying engine concern was not successfully resolved. The vehicle was essentially brand new when these problems began. After three repair attempts and a fourth final repair attempt involving a GM engineer, I remain concerned about the safety, reliability, and long-term condition of the engine because of the repeated shaking, loss of power, misfires, abnormal engine noise, and warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767079September 26, 2026
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
2023 Cadillac Escalade Sport Platinum, VIN [XXX], equipped with the 6.2L L87 V8. The vehicle has a recurring vibration/shudder during steady, light-throttle driving, particularly in the low 30 mph range and again around 53 mph. At approximately 53 mph, the vibration can remain sustained while speed and throttle are held steady and generally stops or improves when I accelerate. The selling Cadillac dealer has repeatedly road-tested the vehicle. The Service Manager personally reproduced the condition and confirmed that the vibration goes away when the vehicle is operated in L9. After further evaluation, the dealer advised me in writing that the vibration was “positively confirmed” to be caused by the cylinder-deactivation process and that it cannot be changed. The vehicle previously underwent the applicable GM L87 engine recall inspection and passed that inspection. I am reporting this because the vibration and hesitation are noticeable and sustained during normal steady-speed driving, and I am concerned about whether this cylinder-deactivation behavior presents a drivability or potential safety issue. I have not experienced complete loss of propulsion or engine failure at this time. Been ongoing at purchase. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766304September 23, 2026
UNKNOWN OR OTHER
Repeated Check engine light due to emissions systems Problem cannot be fixed even after several repairs with GM TAC case help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766431September 23, 2026
ENGINE
The contact owns a 2026 Cadillac Escalade. The contact stated that while driving 60 MPH, the vehicle failed to maintain automotive power. In addition, after depressing the brake pedal to stop the vehicle, the vehicle suddenly lost automotive power. The vehicle was taken to a local dealer where it was diagnosed; however, cause of the failure was not known. The manufacturer was made aware of the failure. The vehicle was taken back to the same local dealer, where it was diagnosed and determined that there were metal shavings inside the engine, engine oil pan, and the engine oil filter. The vehicle was also diagnosed with rod bearings #1 and #2 failures, and that the engine needed to be replaced. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766546September 23, 2026
ENGINE
Engine has a subtle but noticeable squeaking and chirp sound from the engine when cold and it is noticeable when decelerating, you can hear it then as well. The engine also runs fairly rough for a Cadillac and when decelerating to a stop, the engine RPM will drop significantly run rough and then it will recover. It's been Cadillac and Cadillac says this is working as designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765953September 21, 2026
ENGINE, POWER TRAIN
The contact owns a 2013 Cadillac Escalade. The contact stated that while his wife was driving at highway speeds, the "Engine Power Reduced" message was displayed on the instrument panel. The contact stated that the vehicle lost power while depressing the accelerator pedal. The vehicle was pulled over to the shoulder of the highway. The contact stated that his wife was panicked due to the abrupt failure and refused to drive the vehicle. Due to the ongoing failure, the vehicle was towed to the dealer on three separate occasions; however, the dealer failed to duplicate the failure. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765623September 20, 2026
ENGINE
On Saturday August 16, 2026, my family and I were in Laredo Texas and when we were driving on the freeway the motor blew out on my 2021 Cadillac escalade. One month before this occurred the dealership contacted me to replace the oil to a thicker oil because my trucks vin was on the recall and replacing the oil would help fix the issue. Replacing the oil did not fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764891September 17, 2026
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My 2015 Cadillac Escalade 6.2L V8 with Active Fuel Management has had repeated lifter/valvetrain failures. On 10/2/2025 at approximately 109,536 miles, an independent repair shop confirmed a failed lifter on cylinder 3. The driver-side cylinder head was removed and all eight lifters on that bank were replaced along with a pushrod. On 9/9/2026 at approximately 116,689 miles, only about 7,153 miles later, the vehicle again developed severe shaking while driving. A different independent repair shop documented diagnostic code P0300, cylinder 1 low compression and misfiring, and noted that the lifters on that side had recently been replaced. Additional lifter-related parts, including lifters, a pushrod, guide and VLOM plate, were replaced. The shaking and misfire occurred while the vehicle was being driven, which concerned me because a sudden engine misfire or loss of normal engine performance could reduce power and affect safe control of the vehicle in traffic. Both failures were confirmed and repaired by independent automotive repair facilities. After the most recent repair, I returned the vehicle to the mechanic because it still felt different and had some vibration. The mechanic stated that the engine currently checks out, but I can still feel vibration that was not present before these problems. I do not know whether the removed failed lifter components are still available for inspection, but I have repair invoices documenting both failures and repairs. To my knowledge, the lifter failures themselves have not been inspected by General Motors, police, or an insurance representative. The second failure was documented with code P0300, low compression and a cylinder 1 misfire. I do not know whether the check-engine warning lamp was illuminated at the exact time the symptoms first began.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764682September 16, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2024 Cadillac Escalade. The vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, while driving 45 MPH, the vehicle lost motive power, the rear wheels locked up, and the vehicle came to a complete stop. No warning lights illuminated. The contact attempted to restart the vehicle, and the message "Transport Mode On" displayed. The vehicle was towed to a dealer but was not diagnosed. The contact was informed by the service manager of a potential catastrophic engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 34,953.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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