Cadillac Escalade Complaints

358 consumer complaints on file.

#11661527May 16, 2025
POWER TRAIN
While driving, I got a message stating on the screen stating that transmission needed to be serviced. This was very scary as I slowed down and then was not able to put the vehicle in park and the parking brake was not able to be disengaged to be able to move the vehicle. After moving the transmission shifter back to different positions, I was then able to put the vehicle into Drive and then park it where it wouldn't move after that. Dealership now says that there is an issue with the transmission valve body that needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661390May 16, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the dealer was contacted to schedule an appointment; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660922May 14, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I brought my Cadillac escalade in on two different instances where it stopped on me. One time it completely died, the other time it stopped and turn off, then needed to be restarted, with multiple instances. Both times the dealership told me it was related to the fuel pump, and they replaced it. Since then, I brought it in again saying it had random shakes and noises, and they claimed it does that when its in All Wheel Drive. This doesn't make sense. I have been using it in 2WD as recommended, and it still has the shakes and noises. In the past few weeks, the car stopped on my twice. One time I was making a left turn at a stop sign, the other, I was in the middle of an intersection. Now, I will not drive it out of fear for my family and own lives. I called to make an appointment at Autonation Cadillac West Palm Beach, and they said there is nothing that can be done since the engine needs to be replaced, and Cadillac still hasn't issued a remedy. They said for me to call Cadillac directly, which I did. Cadillac opened a case for me, and told me I would receive a call in 1-2 days. I called back on day 3, and was told that I have to wait for the person who was assigned to my case to call me. They informed me that it may take a while because Cadillac had cut the help center's (including recall department) work hours to save money, while they should have been increasing it during this massive recall. Now I have no car to drive my family in, and no response from Cadillac, with no resolution in site.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660335May 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659661May 8, 2025
ENGINE
I am reporting a serious safety concern involving the 2022 Cadillac Escalade engine recall (GM 6.2L V8, RPO L87). My vehicle is used to tow a trailer regularly. The potential for engine failure due to defective connecting rods or crankshaft components poses a severe risk—especially while towing at highway speeds or on inclines. Loss of power while towing could compromise braking and control, endangering both myself and others. This concern should be escalated for owners who rely on these vehicles for towing. I am asking NHTSA to review how GM is prioritizing recall repairs for towing-use customers and to consider this a higher-risk category for resolution. My current situation is I have an appointment with Williamson Cadillac in Miami to scan the vehicle. If they determine its satisfactory to drive I will be towing a 7000 lb. trailer from Florida to Upstate New York. I'm very concerned that if I lose the engine I will have an exasperated safety issue because of the large trailer. There will be greatly reduced stopping power and limited room to pull off the highway. I need to be in Saratoga Springs with the trailer and its contents before May 19. Please advise, as I do not want to cause a fatal accident that could have been avoided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659460May 7, 2025
ENGINE, POWER TRAIN, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659293May 6, 2025
ENGINE
I was driving down the road and heard a loud knocking noise then my engine died. I Was unable to get it to restart again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658632May 3, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Coffee was spilled on center console while transferring cup from Starbucks employee to cup holder. Cup was overfilled and lid wasn’t on properly. Immediately the dash panel started flashing and the service transmission light came on. Drove around a parking lot for a few minutes and seemed okay to drive even with the instrument panel flashing. Had 90 mile drive and during drive message similar to slow down for gear shift popped up and “Service Shifter See Owner’s Manual” came up. When I went to exit freeway and was around 5 MPH the vehicle slammed to a stop. Then would not go into any other gear. As I called for tow driver I turned vehicle back on and was sitting when the vehicle started moving again without my control. I then drove it an additional 20 miles home staying above 20 MPH. Insane Cadillac would design a $120k vehicle with that risk in a very susceptible to spills area. Incredibly unsafe. Beyond traumatizing experience with a vehicle that has leas than 8500 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658328May 1, 2025
ENGINE
This vehicle experienced a sudden engine failure while traveling on the highway which caused an immediate loss of power. The safety of myself and my family was at risk as we exited the roadway to the shoulder without power and the vehicle shaking violently. Vehicle was towed to a dealership where upon inspection they found the rocker arm for the intake valve on cylinder 6 not moving, a bent pushrod, and a lifter that had come apart. It is unknown if an inspection was performed by the dealer beyond the initial diagnostic. The check engine light had come on within the last 12 hours. We called onstar and they said the code indicated we should bring the car to the dealer within the next 24 hours. There was no indication that it was unsafe to drive with the light on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658147May 1, 2025
ENGINE
In May 2023 I bought a new 2023 Cadillac Escalade (because the engine on my 2021 Tahoe was being replaced—NHTSA 11658068). After owning the Escalade just under a year I started noticing it making odd engine noises, most often at a cold startup. It sounded like a ticking or vibration and was pretty loud. On April 30, 2024 I took the Escalade to Blackstone Cadillac in Fresno CA where they found Cylinder 2 was misfiring. They said it was related to TSB #19-NA-218 and recommended an engine replacement, which they completed, and I picked it up May 22, 2024. The new engine runs rough, tons of vibration, and frequently struggles with the automatic start/stop function at red lights. It will shut off and start up immediately, or it won’t want to start back up at all. Due to these concerns I took it back to Blackstone Cadillac in October 2024. The mechanics put my Escalade side by side with another Escalade and listened to both engines and they said it sounded the same and couldn’t find anything wrong with it. My Escalade continues to run rough, odd vibrations and problems with automatic start/stop to this day. I just received the recall notice “N252494000 L87 engine loss of propulsion” for my Escalade and was notified that a remedy is not available. I called the dealership and they confirmed, there is currently no remedy available for the recall on my Escalade. I am worried and scared to drive it because I was stranded in the middle of a highway with the same L87 engine on my 2021 Tahoe (NHTSA 11658068). I don’t know what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658123May 1, 2025
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658084May 1, 2025
ENGINE, POWER TRAIN
The contact owns a 2021 Cadillac Escalade. The contact stated while driving 65 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer who informed the contact that the engine and transmission might need to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658046April 30, 2025
ENGINE, FUEL/PROPULSION SYSTEM
1st incident - Car stalled at a red light and had to be towed for repair. It was determined to be the fuel injector pump. No lights came on and there was no indication of an issue prior to it stalling. 2nd incident - On the intestate it started making a rattling noise and felt like it was losing power. No lights came on to indicate any issue. Luckily we were able to exit the interstate but it stalled on the middle of the exit ramp. We were 5 hours away from home and it was towed to the nearest Cadillac dealership. They had the car for approximately 2 months and replaced the engine. 3rd incident - the car was back 2 weeks from the engine replacement. For 1 of these weeks it sat in the airport garage. When it was turned back on after sitting for a week the check engine light came on. I was able to make it home from the airport but it stalled out in our driveway and had to be towed again. It was determined it was the fuel injector pump and it was replaced again. The pump was only about a year old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657474April 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657284April 28, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657212April 28, 2025
ENGINE, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving at various speeds, the engine shut off without warning. Despite the failure, the engine restarted immediately after the failure. The vehicle was taken to the dealer on several occasions; however, the dealer failed to duplicate the failure. The failure persisted, and the contact had the vehicle towed back to the dealer where the vehicle was diagnosed with engine failure. The contact waited two months for parts since the parts were on backorder. After the engine was replaced, the contact stated that vehicle started to hesitate while depressing the accelerator pedal with the check engine warning light illuminated. The vehicle was taken back to the dealer and the contact was informed that the starter needed to be replaced. The manufacturer was notified of the failure and the contact requested a vehicle buyback which was denied. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657143April 28, 2025
ENGINE
2023 Cadillac Escalade engine failure at 23,000 miles while driving at 70 mph on a very rural area in Central Florida. Engine failure and need replacing engine. We have lost value and resale in vehicle because of faulty GM parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657013April 26, 2025
FUEL/PROPULSION SYSTEM
2 years ago I was driving down I-65 in indiana heading back to indiana and had an immediate loss of propulsion and had to steer to side of road with remaing power in the farthest left lane. Vehichles and semis at high speed as i tried to steer with remaining proprulsion to side of road. I was left stranded by cadillac on side of road for several hours before having to get my own tow. Then was denied a repair claim saying it was because i failed to maintain vehicle for this vehicle leaving me without a vehicle for several months paying for my own rental as my vehicle set on the dealerships. Only to seek legal counsel to try to sue jiffy lube who did the repair for it to be finally determined s=jiffy Lube was not at fault. it then took cadillac several months after they admitted fault to find and source another engine. Once i got that vehicle back i was then stranded on side of the road twice after that repair and have videos dates of informing cadillac. I have pics and videos and messages I sent to cadillac I contacted the police for tow assistance as it was extremely cold and battery died while waiting for cadillac repair no tow was available from police had to contact several companies to tow hours to dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656198April 22, 2025
ENGINE
Roughly One year ago 2024, engine failed. Return to dealer , 3 weeks ago 2025, another engine failure. Currently awaiting a replacement engine. Mileage was 30,000 on first time Another approx 10,000 on this one . We were on 8 lane highway at 70 mph.j just went out and would not restart Luckily no cars in rightmost lanes and coasted to edge of the road . Similar scenario first time only on a 4 lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655753April 21, 2025
ENGINE
The contact owns a 2023 Cadillac Escalade. The contact stated that while his wife was driving 70 MPH, the vehicle lost automotive power and failed to maintain speed while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with an engine failure. The contact was informed that the engine needed to be replaced. The vehicle was left at the local dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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