Cadillac DTS Complaints (2009)

35 consumer complaints on file.

#10643597October 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CADILLAC DTS. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MAD AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619543August 7, 2014
ENGINE
WENT FOR INSPECTION, SHELL CARDINAL FOREST, SPRINGFIELD, VA. INSPECTION REJECTED DUE TO FAULTY/WORN OUT/DANGEROUS MOTOR MOUNTS. MECHANIC SAID DESIGN FLAW. LINDSAY CADILLAC SERVICE MANAGER ADMITTED "DIFFERENT" DESIGN THAN OTHER CADILLACS. MY WIFE AND I, AGES 55 AND 70, HAVE OWNED NUMEROUS VEHICLES, INCLUDING 3 CADILLACS, AND HAVE DRIVEN CARS WELL OVER 100K MILES, INCLUDING FAR LESS EXPENSIVE CARS. HAVE NEVER HEARD OF MOTOR MOUNTS FALLING APART OR EVEN WEARING OUT, ESPECIALLY NOT AT 79K MILES. CHEAPER CARS WE'VE OWNED HAVE NEVER DEVELOPED SUCH A SERIOUS PROBLEM AT THAT MILEAGE. SHELL SAID THIS SHOULD NOT HAPPEN. WE HAVE ASKED PARTS BE SAVED FOR YOUR INSPECTION. CADILLAC WANTED $1,750 TO REPLACE FOR THEIR DEFECTIVE DESIGN. WE WOULD THINK THE DANGER OF HAVING THE ENGINE FALL OUT OF THE CAR WOULD BE A SIGNIFICANT SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606678June 28, 2014
ENGINE
WHILE PULLING INTO PARKING LOT THERMOSTAT BEGAN CLIMBING AND LIGHT CAME ON TO SHUT DOWN ENGINE.TOOK CAR RIGHT TO DEALER NEARBY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594798May 29, 2014
VISIBILITY/WIPER, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL* THE CONTACT OWNS A 2009 CADILLAC DTS. THE CONTACT STATED THAT THE PASSENGER WAS UNABLE TO EXIT THE REAR PASSENGER DOOR DUE TO A FAULTY DOOR LATCH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE DOOR LATCH AND HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT REOCCURRED. IN ADDITION, THE CONTACT STATED THAT THE PASSENGER SIDE MIRROR WAS POSITIONED AT A DOWNWARD ANGLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE SIDE MIRROR MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE OCCURRED ON THE DRIVER SIDE MIRROR, WHICH WAS ALSO REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584425April 23, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 CADILLAC DTS. THE CONTACT STATED THAT THE VEHICLE PULSATED WHILE DECELERATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515395June 6, 2013
FUEL SYSTEM, GASOLINE
FUEL RELAY KEEP BURNING MELTING DUE TO OVERHEAT. RELAY BOC IS UNDER THE BACK SEAT I DON'T THINK THAT SHOULD BE SAFE AND HAS TO BE RECALLED ALL DTS I HAVE THIS ONE HAPPENED OVER TWO MONTHS AGO THIS CAR WAS 93325K AT THAT TIME. MY OTHER 09 CADILLAC DTS HAS SAME PROBLEM AND IN DEALER SERVICE RIGHT NOW AND THAT CAR HAS 94200 K ON IT. BOTH 2009 DTS IS IT JUST A COINCIDENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515396June 6, 2013
FUEL SYSTEM, GASOLINE
FUEL RELAY MELTED I REPLACED IT AND MELTED AGAIN JUST LIKE MY OTHER CADILLAC DTS. BOTH ARE SAME YEAR AND ALSO SAME MILES. I GET THAT FIXED BY DEALER ON 03/26/2013 AND THIS ONE AT DEALER SINCE LAST MONDAY. PROBLEM RELAY BOXES IS GOING TO BE REPLACED JUST LIKE THE OTHER ONE. MELTING IS VERY DANGEROUS WHEN RELAY BOX RIGHT UNDER THE BACK SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462388June 20, 2012
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
VEHICLE FAILED TO START AFTER BEING PARKED OVERNIGHT. ENGINE WOULD CRANK BUT NOT FIRE. DEALER FOUND REAR FUSE ASSEMBLY TO BE IN A "MELTED CONDITION"; FUEL PUMP FUSE/RELAY WAS CHARRED. ENTIRE FUSE ASSEMBLY REQUIRED REPLACEMENT. DEALER COULD FIND NO CAUSE FOR PROBLEM. MY MAIN CONCERN IS THIS ASSEMBLY IS LOCATED UNDER THE REAR PASSENGER SEAT NEXT TO THE BATTERIES. THE POWER SURGE THAT CAUSED SUCH HEAT DAMAGE COULD, IN MY OPINION, RESULT IN A FIRE IN THE VEHICLE, OR AT THE VERY LEAST BURN ANYONE SITTING IN THE REAR SEAT COMPARTMENT OF THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380842February 5, 2011
STRUCTURE
MY 2009 DTS HAS FACTORY INSTALLED CROME WHEELS AND THE CROME IS PEELING OFF. CADILLAC DEALER SAID THEY WERE ABUSED, BUT ALL FOUR WHEELS ARE PEELING THE SAME PLACE. DEALER WOULD DO NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360618October 15, 2010
SEATS
FRONT SEAT HEAD RESTRAINTS CAUSE A VERY LARGE OBSTRUCTION IN TRYING TO SEE A VEHICLE YOU ARE PASSING, SO AS TO KNOW WHEN TO GET BACK IN TO THE TRAVEL LANE. ALSO THE HEAD RESTRAINTS POSE A LARGE BLIND SPOT WHEN TRYING TO MERGE IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355842September 15, 2010
SEAT BELTS, SEATS
WE HAVE A 2010 CADILLAC DTS. I AM 5 FEET 5 INCHES TALL AND THE HEADREST ON THE PASSENGER SIDE LEANS SO FAR FORWARD THAT I COULD NOT RIDE COMFORTABLY IN THE CAR. THE HEADREST IS TILTED FORWARD AND I COULD NOT SIT ALL THE WAY BACK IN THE SEAT AS THE HEADREST WOULD BE PUSHING ON MY HEAD. I TRIED ADJUSTING THE SEAT'S POSITION TO NO AVAIL. I HAD TO SIT WITH MY BACK NOT RESTING ON THE SEATBACK. THE DEALER'S ANSWER TO FIXING THE PROBLEM WAS TO TURN THE HEADREST BACKWARDS BUT NOW IT IS NOT SECURED IN ITS HOLDER. THE BACK SEATBELTS WERE SO POORLY DESIGNED THAT ONLY A SKINNY PERSON COULD FASTEN THEM. WE DISCOVEDRED THAT MOST OF OUR FRIENDS FOUND IT VERY DIFFICULT TO FASTEN THOSE SEATBELTS. AFTER STRUGGLING TO FASTEN THE SEATBELTS SOME FRIENDS JUST DECIDED TO LEAVE THE SEATBELTS UNFASTENED. THE DEALER'S ANSWER TO THIS WAS TO GIVE US BLACK SEATBELT EXTENDERS TO FASTEN TO THE TAN SEATBELTS. ALL OUR PASSENGERS WANT TO KNOW WHY WE HAVE THE TWO COLORS OF SEATBELTS. IT IS RATHER EMBARRASSING TO SAY IT IS A DESIGN FLAW OF THE CADILLAC! THE CAR LOOKS DOWDY WITH THE TWO COLORED SEATBELTS! A SALESMAN IN THE DEALERSHIP WHERE WE BOUGHT THE CAR INFERRED THAT THE BACK SEATBELTS COULD BE FIXED IF HE COULD WELD A LONGER MOUNTING BRACKET TO WHICH THE SEATBELTS ARE ATTACHED. HOWEVER, THE CADILLAC COMPANY WOULD NOT ALLOW THE DEALERSHIP TO DO SO AS THE DESIGN OF THE SEATBELTS CANNOT BE CHANGED EVEN THOUGH IT HAS AN OBVIOUS FLAW. WE TRIED THE BACK SEATBELTS IN A SHOWROOM CAR AND THE SAME PROBLEM WAS NOTICED. EVEN THE SERVICEMAN HAD A DIFFICULT TIME FASTENING THE BACK SEATBELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347674August 4, 2010
ELECTRICAL SYSTEM
2009 CADILLAC DTS. CONSUMER WRITES REGARDING VEHICLE RECALL AND DEFECT *TGW THE CONSUMER STATED SHE IS WORRIED ABOUT A FUTURE ACCIDENT THAT MAY OCCUR DUE TO THE HEATED WASHER FLUID SYSTEM BEING DISABLED AND REMOVED PER THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335122June 7, 2010
SEATS
HEADRESTS TOO LARGE AND BLOCK VISIBILITY FOR DRIVER LOOKING TO HIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318829March 11, 2010
STEERING
LOST OF POWER STEERING DURING LEFT TURN FROM STOP SIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285388September 23, 2009
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2009 CADILLAC DTS HAS A PROBLEM WITH THE DESIGN OF HEAD RESTRAINTS. *NJ THE CONSUMER AND HIS WIFE WERE UNABLE TO RELAX THEIR SHOULDERS AGAINST THE BACK REST OF THE SEAT, BECAUSE THE HEAD REST WAS POSITIONED AT A 45 DEGREE ANGLE WHICH CAUSED THEIR HEADS TO BECOME CRUNCHED. THE CONSUMER ALSO STATED THE WINDOWS CAN'T BE RAISED OR LOWERED MIDWAY WITHOUT THEM GOING ALL THE WAY UP OR DOWN, THEY CAN'T BE STOPPED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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