Buick Riviera Complaints (1997)

43 consumer complaints on file.

#10040759September 26, 2003
STEERING
CONSUMER NOTICED STEERING WHEEL WOULD NOT TURN LEFT OR RIGHT WHILE TRAVELING OVER PUDDLES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039206September 20, 2003
ENGINE AND ENGINE COOLING:ENGINE
AS I TURNED THE SWITCH ON, THE CAR BACK FIRED AND THEN SMOKE STARTED COMING IN THE CAR AND IT WAS SMOKING FROM UNDER THE HOOD. THE CAR WAS PARKED IN THE DRIVEWAY, I IMMEDIATELY GOT OUT. MY HUSBAND WHO HAD HEARD THE BACK FIRE FROM INSIDE THE HOUSE, OPENED THE HOOD, AND THE FIRE WAS ALREADY BLAZING. WE TRIED TO PUT THE FIRE OUT BUT ENDED UP CALLING THE FIRE DEPARTMENT. THE CARE WAS COMPLETELY DESTROYED. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#568001October 30, 2002
ELECTRICAL SYSTEM:IGNITION
THE CONSUMER SAYS THAT THE VEHICLE BEGAN TO NOT START, EXCEPT AFTER TURNING THE KEY TO START, THEN WAIT EXACTLY 3 MINUTES AND IT WOULD START EACH TIME WITH NO FAILURES. ALL THE POWER WORKED EXCEPT NO START OR NOISE AND NO CRANK WITHOUT SECURITY READ OUT BY THE SPEEDOMETER. THE CONSUMER HAD TAKEN THE VEHICLE TO THE DEALER WITHOUT OUT FAILURE AND THEY STATED THAT THEY STARTED THE VEHICLE 25-30 TIMES WITH OUT FAILURE. THE DEALER REMOVED THE DASH IN ORDER TO REPAIR, AND IT NOW HAS A RATTLE IN THE DASH. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021474October 23, 2002
AIR BAGS
CONSUMER STATES THAT WHILE DRIVING AT 35 MPH ON GRAVEL ROAD AND NO WARNING THE AIR BAG INADVERTENTLY DEPLOY CAUSING THE CONSUMER TO PULL OVER. DEALER NOTIFIED. MR CONSUMER ALSO STATED THAT THE DEALER REFUSED TO FIX DEFECT DUE TO THE MILES ON THE VEHICLE. PH 09-DEC-2002
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019598September 26, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE
VEHICLE IS SUBJECT TO HAVING DIFFICULTY RESTARTING ONCE IT HAS BEEN SHUT OFF. THE OWNER WOULD HAVE TO WAIT SEVERAL MINUTES OR LONGER BEFORE THE VEHICLE WOULD RESTART. WAS TOLD BY DEALERSHIP THAT THE PROBLEM IS THE COMPUTER AND THEY CAN NOT REPLACE IT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012340June 21, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING AND TURNING TO THE LEFT, STEERING WHEEL WILL BECOME VERY STIFF AND HARD TO TURN. DEALER HAS BEEN NOTIFIED AND HAS SERVICED VEHICLE BEFORE. THIS WILL BE THE 2ND TIME.*AK DEALER HAS REPLACED THE STEERING GEAR, THIS STOPPED THE HARD STEERING, HOWEVER THE NOISE WAS STILL THERE, JUST RECENTLY VEHICLE FAILED TO STEER LEFT AND DEALER WILL NOT REPLACE THE STEERING GEAR DUE TO VEHICLE NOT BEING PURCHASED NEW. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9006336May 8, 2002
STEERING
DEFECTIVE STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564868April 3, 2002
SEAT BELTS:FRONT:RETRACTOR
THE SEAT BELT WILL NOT RETRACT. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752079September 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
GOES OUT OF HIGH GEAR WHILE DRIVING BETWEEN 35-65. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748767July 19, 2001
STEERING:RACK AND PINION
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886180April 18, 2001
FUEL SYSTEM, OTHER
CONSUMER KEEPS A CLOSE EYE ON GAS GAUGE. WHEN CONSUMER GOT OUT IT WAS ON A 1/4 TANK, WHEN SHE GOT BACK IN AND STARTED IT UP, IT JUMPED TO 3/4 TANK. SEVERAL DAYS LATER, GAS GAUFE WAS ON 1/4 TANK AND IT JUMPED TO FULL. CONSUMER TOOK VEHICLE TO GMC DEALER, AND SERVICE MAN SHOWED A MEMO THAT INDICATED SAME PROBLEM BECAUSE IT WAS NOT A RECALL THEY WERE NOT ENTITLED TO FIX IT AT THEIR COST. PROBLEM WAS NOT FIXED BY DEALER, IT STILL EXISTS. *AK WHEN TRAVELING AND GUAGE REACHED 1/4 TANK INSTEAD OF CONTINUING TOWARD EMPTY IT MOVES BACK TOWARD FULL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740437February 5, 2001
SEATS:FRONT ASSEMBLY:POWER ADJUST
ELECTRICAL SEAT CONTROL BOX CAUGHT ON FIRE AND LEFT SMOKE IN VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862120May 18, 2000
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER'S DOOR DOES NOT SHUT PROPERLY/OPENS UNEXPECTEDLY WHICH MAY CAUSE THE OCCUPANT TO FALL OUT IF THE OCCUPANT IS NOT RESTRAINED. DEALER CANNOT DETERMINE THE CAUSE OF THE PROBLEM. BEEN TO DEALER SEVERAL TIMES. *AK THE DEALER WAS UNABLE TO FIX. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861395May 4, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PREMATURE WEAR/WARPING OF FRONT BRAKE ROTORS. OWNER REPLACED THE FRONT BRAKE ROTORS. DEALER SAID THAT ROTORS WERE COMING THIN FROM THE FACTORY. BUICK REFUSED TO REFUND COST OF REPLACEMENT. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858660March 16, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE STARTED MAKING NOISES UNDER THE HOOD. ALSO, WHEN PUTTING IN REVERSE THE RPMS WOULD MOVE, BUT THE VEHICLE WOULD NOT. DEALER SAID VEHICLE NEEDED NEW TRANSMISSION.. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#855168January 20, 2000
STEERING:RACK AND PINION
WHILE DRIVING DOWN THE ROAD STEERING WAS GETTING HARDER TO TURN/ TO MANEUVER VEHICLE. CAUSE IS UNKNOWN. CONTACTED DEALER, THEY SAID IT WAS THE RACK AND PINION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#714376November 5, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER STOPPING AT AN UNCONTROLLED INTERSECTION, MY FRONT BUMPER WAS INTO THE TRAFFIC LANE SO I BACKED UP ABOUT TWO FEET IN CASE A CAR WAS COMING FROM MY LEFT THAT I MIGHT NOT SEE. I SHIFTED BACK INTO DRIVE ALMOST IMMEDIATELY SO I COULD PROCEED ACROSS THE LANES AND COMPLETE MY LEFT TURN. THE TRANSMISSION WAS SLOW TO ENGAGE COMPLETELY INTO DRIVE AND LURCHED FOR A FEW SECONDS BEFORE IT LET ME ACCELERATE INTO MY LEFT TURN. I WAS ALMOST BROADSIDED ON MY RIGHT AS THIS TRANSMISSION NEEDED A LONG PAUSE BEFORE ENGAGING FROM REVERSE TO DRIVE. I HAVE HAD THIS TRANSMISSION OPENED UP AND REPAIRED BY MY BUICK DEALER TWICE IN TWO YEARS. BUICK HAS PUBLISHED MULTIPLE SERVICE BULLETINS DEALING WITH HARSH SHIFTING FROM REVERSE TO DRIVE AND ALSO HARSH SHIFTING IN GENERAL. I TOOK THE CAR AGAIN INTO DON SNELL BUICK ON TUESDAY, NOVEMBER 2 AND ASKED THEM TO REPLACE THIS FAULTY TRANSMISSION OR SEE IF ANOTHER SERVICE BULLETIN HAS BEEN ISSUED. AFTER TWO DAYS IN WHICH I HAD SOME NORMAL 30000 MILE SERV ICE DONE, THE SERVICE FOREMAN POLITELY TOLD ME THAT THIS PAUSE CAN'T BE FIXED AND I HAVE TO LIVE WITH IT. THE PROBLEM ONLY SEEMS TO BE IN THE RIVIERA MODEL NOT OTHER BUICKS. IN THIS DAY OF FASTER AND FASTER COMPUTERS, I FIND IT HARD TO BELIEVE THAT THIS TRANSMISSION MUST PAUSE FOR A FEW SECONDS TO ENGAGE IN DRIVE FROM REVERSE. HOW MANY ACCIDENTS HAS THIS CAUSED OR WILL CAUSE IN THE FUTURE? I GUESS SINCE THE RIVIERA IS NO LONGER MADE , THIS TRANSMISSION ISSUE WILL FADE AWAY IN BUICK'S EYES. HOPEFULLY YOU CAN NUDGE BUICK INTO ISSUING A FIX FOR THIS DANGEROUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#606816February 1, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKES FAILED TWICE. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#822333April 9, 1998
STEERING: STEERING WHEEL/HANDLE BAR
STEERING WHEEL CONTROL ARM BOLT CAME LOOSE, CAUSING THE VEHICLE TO FACE THE RIGHT WHEEL, AND LOST CONTROL AND WENT INTO DITCH. CONSUMER HAS ASKED DEALER TO REPLACE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#533573March 31, 1998
SERVICE BRAKES, AIR:DISC:ROTOR
REAR BRAKE ROTORS EXCESSIVELY WARPED AND PADS GLAZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Riviera