Buick Park Avenue Complaints

1,366 consumer complaints on file.

#10437758November 29, 2011
ENGINE AND ENGINE COOLING
DROVE 2.5 MILES FROM STORE,PARKED IN DRIVEWAY ,WENT IN HOUSE, 3MINS LATER HEARD EXPLOSION,CAR ENGINE IN FLAMES,BURNED FOR 20 MINS UNTIL FIRE DEPT EXTINGUISHED. *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10434978November 9, 2011
SUSPENSION, TIRES
TL* THE CONTACT OWNS A 1996 BUICK PARK AVENUE WITH BRIDGESTONE INSGINIA TIRES, SIZE: P225 60 RX16. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE WOULD WEAR PREMATURELY. THE TIRES WERE NOT ROTATED. THE FAILURE MILEAGE OF THE VEHICLE WAS 200,000 AND THE TIRE FAILURE MILEAGE WAS 10,000. .. UPDATED 11/25/11 *BF UPDATED 12/12/11 THE CONSUMER WANTS TO CANCEL HIS COMPLAINT. 02/06/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434115November 3, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
LOSS OF COOLANT INTERNALLY TO COMBUSTION/COMPRESSION CHAMBERS, HYDRO LOCKED ENGINE, THICK SMOKE FROM ENGINE EXHAUST, COOLANT MIXING INTO OIL, UNSTABLE TEMPERATURE REQUIRING VEHICLE STOPPAGE TO AVOID OVERHEATING/FIRE, CAR WILL NOT RUN. INTAKE MANIFOLD FAILURE AND HEAD GASKET DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432222October 20, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 BUICK PARK AVENUE. THE CONTACT STATED THAT THE KEY COULD NOT BE INSERTED INTO THE IGNITION. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER AND WAS TOLD THAT THE TUMBLES IN THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 52,485.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429085October 7, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 BUICK PARK AVENUE. THE CONTACT STATED THAT AFTER REFILLING THE FUEL TANK, HE NOTICED THAT THE FUEL GAUGE WOULD READ EMPTY. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412152July 13, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2000 BUICK PARK AVENUE. THE CONTACT STATED WHILE DRIVING AND MAKING A LEFT TURN AT 5 MPH WITH THE BRAKES DEPRESSED THEY SUDDENLY LOCKED CAUSING THE STABILITY CONTROL FEATURE TO ACTIVATE ITSELF. THE VEHICLE CONTINUED TO MOVE INTO THE NEXT LANE ON ITS OWN WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THEY DIAGNOSED AND REPROGRAM THE STEERING SENSOR. NHTSA RECALL CAMPAIGN ID NUMBER: 00V114000; SERVICE BRAKES, HYDRAULIC: FOUNDATION WAS RELATED TO THE FAILURE; HOWEVER, THE DEALER STATED THE VIN WAS NOT INCLUDED. EACH TIME THE VEHICLE NEEDED TO BE REPAIRED THE CONTACT WAS RESPONSIBLE FOR PAYING OVER $200. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THE VIN WAS NOT INCLUDED IN THE RECALL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 74,221 AND THE CURRENT MILEAGE WAS 77,800. UPDATED 08/22/11*LJ UPDATED 3/06/2012 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406126June 13, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1997 BUICK PARK AVENUE. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS OR WHEN THE VEHICLE WAS SITTING IDLE, THERE WAS A STRONG ODOR OF GASOLINE. THE STRONG ODOR CAUSED HER TO BE HOSPITALIZED FOR RESPIRATORY PROBLEMS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT THE FUEL RAIL WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE APPROXIMATELY WAS 119,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10406702June 13, 2011
FUEL SYSTEM, GASOLINE
STARTED TO HAVE STRONG ODOR OF GASOLINE INSIDE OF CAR WHEN ENGINE WAS RUNNING. I CHECKED TO SEE IF THERE WAS GASOLINE LEAKING FROM MOTOR WHEN I HAD THE ENGINE TURNED OFF WITHOUT ANY LUCK. HAD TO KEEP WINDOWS ROLLED DOWN BECAUSE ODOR WAS SO STRONG FROM THE GASOLINE FUMES. THIS ALL HAPPENED ONE WEEK BEFORE I WAS ADMITTED TO THE HOSPITAL FOR RESPIRATORY ISSUES. ON JUNE 4TH WAS ADMITTED TO HOSPITAL WITH RESPIRATORY PROBLEMS FOR THREE DAYS IN THE TELEMETRY UNIT FOR RESPIRATORY DISTRESS. ON JUNE 10, 2011, I TOOK THE CAR TO MY MECHANIC AND HE DISCOVERED A PIN HOLE LEAK IN THE PLASTIC FUEL RAIL ON THIS CAR. MY MECHANIC SAID THIS IS A HIGH PRESSURE FUEL RAIL AND GM MADE THIS OUT OF PLASTIC THAT FAILED. HE SAID THE CAR IS CAN NOT BE DRIVEN THAT WAY IT IS AND THAT THE PART NEED TO FIX THE PROBLEM IS NOT AVAILABLE PER THE GM DEALERS. HE ALSO TOLD ME THIS PART MAY BE UNDER A RECALL NOTICE AND THAT I SHOULD CHECK IT OUT. HE SAID IT WAS A WONDER THE CAR HAD NOT CAUGHT ON FIRE SINCE THE ENTIRE ENGINE WAS COVERED IN GASOLINE FROM THE LEAK FROM THE FUEL RAIL. I CONTACTED A BUICK DEALERSHIP CALLED GRAND AUTO, INC. IN THORNTON, CO AND TALKED WITH THE PARTS DEPARTMENT AND THE SERVICE DEPARTMENT. I TALKED WITH THE SERVICE DEPARTMENT MANAGER NAMED BRIAN VAUGHN AND HE AND THE PARTS DEPARTMENT SAID THERE WAS NOT A PROBLEM WITH THIS PART AND THEY REFUSED TO EVEN LISTEN TO ME CONCERNING THE ISSUE. I LOOKED ON THE NHTSA WEB SITE AND FOUND MANY OTHER PEOPLE HAVING THE SAME PROBLEM WITH THIS SAME PART THAT I HAVE. THERE HAVE BEEN OTHER RECALLS ON THIS YEAR AND MODEL CAR BUT GM NEVER NOTIFIED THE OWNERS ABOUT THE RECALLS UNTIL THEY HAD CLASS ACTION LAW SUITS AGAINST THEM. I NOW RESPIRATORY PROBLEMS ISSUES BECAUSE OF THIS DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10401750May 13, 2011
FUEL SYSTEM, GASOLINE
UPON STARTING THE VEHICLE THERE WAS A LOUD BACKFIRE AND VISIBLE SMOKE CAME OUT FROM UNDER THE HOOD. FURTHER INVESTIGATION SHOWED THAT THE PLASTIC INTAKE MANIFOLD WAS BLOWN APART. THERE WAS A STRONG ODOR OF RAW FUEL. I CONTACTED A LOCAL BUICK DEALERSHIP AND WAS TOLD THAT THERE WERE NO OPEN CAMPAIGNS CONCERNING THIS VEHICLE. I HAD THE VEHICLE TOWED TO A REPAIR FACILITY AND HAVE BEEN TOLD THAT THE REPAIR WILL COST IN THE RANGE OF $2000 - $2500 DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400600May 12, 2011
WHEELS
TL* THE CONTACT OWNS A 2005 BUICK PARK AVENUE. THE CONTACT STATED THAT THERE WAS CORROSION PRESENT ON THREE OF THE FOUR WHEELS THAT PROHIBITED THE BEAD ON THE TIRE FROM SEALING. THE FAILURE CAUSED THE TIRE TO LEAK AIR ABNORMALLY. THE CONTACT STATED THAT HE WOULD HAVE TO ADD AT LEAST TEN POUNDS OF AIR TO THE TIRES PER WEEK. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS WHO BOTH ADVISED THAT THE WHEELS WOULD NEED TO BE REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 100,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399976May 11, 2011
FUEL SYSTEM, GASOLINE
THE FUEL GAUGE ON MY 2000 BUICK PARK AVENUE AUTOMOBILE IS FAULTY BECAUSE IT GIVES RANDOM AND INACCURATE FUEL LEVEL READINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396495April 14, 2011
UNKNOWN OR OTHER
PURCHASED CAR 04/20/2006. IN JULY '09 USED CAR DEALER REPLACED INTAKE GASKET SET. (THEIR COST) IN JUNE '09 REPLACED CATALYTIC CONVERTOR & THERMOSTAT (MY EXPENSE) AUGUST '10 SAME MECHANIC REPLACED INTAKE MANIFOLD GASKET (MY EXPENSE) ODM 53405 DEC '10 I DISCOVERED ON INTERNET THERE WAS A RECALL FOR THESE PROBLEMS. CONTACTED BUICK AND JULIAN DELCOUR, VICE PRESIDENT SAID THE PROBLEMS HAD BEEN REPAIRED IN 2001 BUT UNABLE TO PROVIDE ME WITH DOCUMENTATION. NOTE: RECALL ID#56853 DATED 2/24/2004 RELATED TO FUEL SYSTEM. SEAT BELT RECALL WAS IN 2000. DELCOUR DECLINED MY REQUEST FOR REPAYMENT OF REPAIRS MADE AT MY EXPENSE. THEY NEVER RESPONDED TO ME IN WRITING, ONLY PHONE CONVERSATIONS. MY ANSWERING MACHINE RECORDED HIS LAST CALL TO ME REGARDING THE NON-PAYMENT OR RELEASE OF RECORDS. QUESTIONS TO YOU: 1-WHY COULDN'T HE PROVIDE PROOF OF REPAIRS MADE AND UNABLE TO PROVIDE THIS TO ME, I THEN AM UNDER THE IMPRESSION THAT THEY HAVE NO PROOF. 2-SHOULDN'T THEY BE HELD RESPONSIBLE AND PAY FOR MY EXPENSES? I HAVE DOCUMENTED EVERYTHING RELATED TO THIS PROBLEM AND WOULD BE ABLE TO FURNISH YOU COPIES. HOPEFULLY, THIS PROBLEM CAN BE RESOLVED WITH YOUR ASSISTANCE AND I WILL BE SENT A CHECK IN THE AMOUNT OF $931.21 PLUS $100 FOR TWO TOWING CHARGES FROM BUICK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393276March 30, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE AND ENGINE COOLING
1998 BUICK PARK AVENUE. CONSUMER REQUESTS REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE *TGW THE CONSUMER STATED THE VEHICLE BEGAN LEAKING OIL ON JULY 3, 2006. THE DEALER REMOVED AND REPLACED THE INTAKE GASKET. ON JULY 9, 2009 THE CATALYTIC CONVERTER AND THERMOSTAT WERE REPLACED AT A COST OF $ 395.91. TWO MONTHS LATER THE SAME PROBLEM RESURFACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393740March 30, 2011
FUEL SYSTEM, GASOLINE
I OWN A 1999 BUICK PK AVE. ON FEB 27, 2011 I HAD TO MOVE VEHICLE TO PLOW SNOW. LOW BATTERY, ATTACH BOOSTER PACK AND TRIED TO START AGAIN. THERE WAS A LOUD BACKFIRE. APPARENTLY THE PLENUM HAD BURST KNOCKING OFF FUEL LINE AND I FOUND MY VEHICLE TO BE ON FIRE. AFTER PUTTING OUT FIRE I CONTACTED MY INS CO, WHO ADVISED ME THAT THIS DAMAGE WAS AN EXACT DESCRIPTION OF A GM RECALL-TSB#03054B- AND I SHOULD CONTACT THEM. GM ADVISED ME THAT THE RECALL WAS DONE PREVIOUSLY. I WOULD HAVE THOUGHT THAT THIS PROBLEM WOULD NOT HAVE HAPPENED IF THE SUPPOSED REPAIR WAS ACTUALLY DONE AND THE REPLACEMENT PARTS WERE NOT ALSO FAULTY. I FEEL GM SHOULD BE RESPONSIBLE. I HAVE SAVED ALL PARTS AND AM REQUESTING AN INVESTIGATION INTO THIS MATTER. ANOTHER VEHICLE IN MY SAME AREA ALSO HAS THE SAME CONDITION AND FIRE - HIS CAR WAS BURNT UP. SOMETHING IS DEFINITELY WRONG AND I AM HOPING THERE WILL BE ANOTHER INVESTIGATION. EITHER IN THE REPAIR PARTS IF USED OR THE DEALERSHIPS REPAIR HABITS CONFIRMING THAT NO FRAUD WAS COMMITTED BY SAID DEALERSHIP. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10390568March 18, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1999 BUICK PARK AVENUE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY WHEN IT BACKFIRED AND A FIRE STARTED FROM UNDER THE HOOD. THE FIRE WAS EXTINGUISHED BY THROWING SNOW ON THE MOTOR. THERE WERE NO INJURIES AND A FIRE REPORT WA FILED. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP WHO ADVISED THAT THE DELPHI PRESSURE REGULATOR HAD LEAKED GAS ONTO THE MOTOR AND AS THE KEY WAS TURNED, IT STARTED A SPARK. THE VEHICLE THEN BACKFIRED CAUSING THE FIRE TO ERUPT UNDER THE HOOD OF THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V090000 (FUEL SYSTEM, GASOLINE: DELIVERY) BUT COULD NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED AND ADVISED THE WOULD BE IN CONTACT WITH HIM WITHIN SEVEN TO TEN DAYS. THE CONTACTS INSURANCE COMPANY WAS HANDLING THE BODY DAMAGES. THE FAILURE MILEAGE WAS 100,000. UPDATED 04/15/11*LJ UPDATED 1/13/2012 *LN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10386022March 1, 2011
VISIBILITY, EXTERIOR LIGHTING
HEADLIGHT ASSEMBLY, AFTER ABOUT 4 YEARS THE HEADLIGHT ASSEMBLIES ON THE VEHICLE BECOME FOGGED OVER SO BADLY THAT YOU CANNOT SEE THE ROAD VERY CLEARLY AT NIGHT. THIS IS DUE TO THE AUTO MAKERS USING PLASTIC FOR THE LENS COVER INSTEAD OF USING GLASS ON THE ASSEMBLIES, IF THEY USED GLASS THERE WOULD NOT BE A PROBLEM, THE HEADLIGHT ASSEMBLIES ARE JUST AS IMPORTANT AS THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377074January 18, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AFTER 20 MILES OF SMOOTH DRIVING WITH NO INDICATION OF ANYTHING GOING WRONG AND WHILE PULLING INTO THE PARKING LOT OF MY OFFICE MY CHECK ENGINE LIGHT CAME ON, I ALWAYS IMMEDIATELY SHUTOFF MY VEHICLE ANY TIME SUCH THING HAPPENS TO PREVENT ANY DAMAGE TO THE VEHICLE, I PROCEEDED TO WALK INTO THE PARTS STORE NEXT TO MY OFFICE TO GET POWER STEERING FLUID DUE TO THE LOW FLUID LEVEL I HAD, HOWEVER WHEN I TRIED TO TURN OVER THE MOTOR THE MOTOR WOULD NOT TURN. MY MECHANIC TOLD ME IT WAS "HYDROLOCKED" AND THAT THERE IS A COOLANT PASSAGE WHICH IS COMMONLY KNOWN TO LEAK INTO CYLINDER 6 AND LOCKING THE MOTOR REQUIRING THE INTAKE AND GASKETS TO BE REPLACED. THIS HAPPENED LESS THAN 30DAYS AFTER MY VEHICLE PASSED INSPECTION AT A DEALERSHIP. ALSO NOTING THAT THE DEALER WAS TOLD I WAS LOSING ABOUT A GALLON OF COOLANT WEEKLY. A COOLANT ELBOW WAS REPAIRED, THEN TWO DAYS LATER IS WHEN THE MOTOR LOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374915January 6, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 BUICK PARK AVENUE ULTRA. THE CONTACT STATED THAT THERE WAS A LEAK FROM THE ENGINE INTAKE WHICH WAS REPAIRED BY THE DEALER. THREE MONTHS LATER, THE FAILURE OCCURRED AGAIN. THE DEALER STATED THAT THERE WAS NOTHING THEY COULD DO TO FIX THE PROBLEM. THE ENGINE MANUFACTURER HAD GONE OUT OF BUSINESS. THE FAILURE MILEAGE WAS 108,600 AND THE CURRENT MILEAGE WAS 110,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372210December 23, 2010
WHEELS
TL*THE CONTACT OWNS A 2005 BUICK PARK AVENUE. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED THAT THE TIRES WERE UNDER INFLATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE WHEELS WERE COVERED WITH RUST WHERE THE CHROME CONTACTS THE SEAL ON THE TIRES, ALLOWING AIR TO LEAK. NO REPAIRS WERE PERFORMED ON THE VEHICLE BUT THE CONTACT HAD TO INFLATE THE TIRES VERY FREQUENTLY TO MAINTAIN PROPER AIR PRESSURE. THE FAILURE MILEAGE WAS 56,000 AND THE CURRENT MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370902December 16, 2010
STRUCTURE:BODY
TL*THE CONTACT OWNS A 1997 BUICK PARK AVENUE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE SHE HEARD A LOUD POPPING NOISE, THEN SHE NOTICED SMOKE UNDERNEATH THE HOOD OF THE VEHICLE. THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE DEALER NOR THE MANUFACTURER WERE INFORMED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 129,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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