Buick Lucerne Complaints (2008)

218 consumer complaints on file.

#11343037August 3, 2020
ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED A FUSE BLOCK MELTED DUE TO THE FUEL RELAY UNDER THE REAR SEAT MALFUNCTIONING. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL YEARS AGO, AND THE VEHICLE WAS TAKEN TO A DEALER WHOM INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED THE RELAY. THE CONTACT STATED THAT HER SPOUSE ORDERED A NEW PART AND WOULD DO THE REPAIRS ON HIS OWN. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 82,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11321729April 20, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A HOSPITAL PARKING LOT, WHEN HE ENTERED THE VEHICLE AND DETECTED PLASTIC BURNING ODOR AS THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DRIVABLE AND TOWED TO HIS RESIDENCE. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ELECTRONIC FUEL PUMP WAS NEEDING TO BE REPLACED. UPON INVESTIGATION, THE CONTACT READ A TECHNICAL SERVICE BULLETIN FROM GENERAL MOTORS ON-LINE ON HOW TO REPLACE THE ELECTRONIC RELAY MODULE AND REPLACED THE PART ON HIS OWN. THE CONTACT STATED HE EXPERIENCED THE FAILURE AGAIN ON DECEMBER 16, 2019. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 125,000. *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11301475January 23, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE FUSE PANEL LOCATED IN THE REAR MIDDLE SEAT WAS INOPERABLE. THE CONTACT WAS UNABLE TO START THE VEHICLE DUE TO THE FAILURE. THE CONTACT STATED THAT THE ABS WARNING LIGHT, BRAKE WARNING LIGHT AND TPMS WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE DIAGNOSTIC TESTING INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282320November 25, 2019
ENGINE, UNKNOWN OR OTHER
THE FRONT ENGINE MOUNT HAS BROKEN AND BEEN REPLACED TWO TIMES IN UNDER 100K MILES. LOUD CLUNK IS PRESENT ON TAKE OFF, SHAKING AND VIBRATION WHEN ACCELERATING IS PRESENT TOO. THE FIRST TIME WAS JUST OUTSIDE OF WARRANTY AT 60K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279220November 10, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAR HAS GONE THROUGH 3 FUEL PUMP RELAY FUSES IN 3 MONTHS LAST ONE STARTED ON FIRE JUST FROM STARTING VEHICLE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11278626November 7, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHEN ATTEMPTING TO START THE VEHICLE, IT WOULD CRANK, BUT THERE WAS NO FUEL BEING TRANSFERRED TO THE ENGINE. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP AND THE FUEL RELAY BOTH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO BORCHERDING BUICK GMC (LOCATED AT 9737 KINGS AUTO MALL RD, CINCINNATI, OH 45249, 866-666-6291) WHERE IT WAS FURTHER DIAGNOSED THAT THE FAILURE WAS DUE TO AN OVERHEATING OF THE ELECTRICAL FUSE BOX THAT BURNED THE RELAY. THE VEHICLE WAS REPAIRED. APPROXIMATELY THREE DAYS LATER, THE FAILURE RECCURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT DUE TO THE VEHICLE NO LONGER BEING COVERED UNDER THE SPECIAL COVERAGE, THEY WERE UNABLE TO PROVIDE A REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268750October 15, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING FOR OVER AN HOUR, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE FUEL PUMP FUSE BURNED OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5583355801. THE MANUFACTURER ADVISED THE CONTACT TO CALL A LOCAL DEALER TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268415October 14, 2019
FUEL/PROPULSION SYSTEM
HAD TO REPLACE A GMC PLASTIC GAS TANK DUE TO FUEL LEAK AROUND A EMISSIONS VENT ON TOP OF THE FUEL TANK. EVERY TIME THE CAR WOULD TAKE A TURN, FUEL WOULD POUR OUT FROM THE POOR CONFIGURATION & MATERIAL CRAFTSMANSHIP OF TANK AROUND THE VENT CAP. FLASH BACK TO THE FORD PINTO ISSUES OF THE 70'S. CAR HAS 64,886 MILES ON IT. SITS IN GARAGE, WHICH ALSO SMELLS OF FUEL VAPORS AFTER USE. NOTE ATTACHED PHOTO DOC'S. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266761October 7, 2019
AIR BAGS, STRUCTURE:BODY
AUTO WAS IN ACCIDENT. LEFT FRONT QUARTER PANEL, IN FRONT OF L WHEEL. BASICALLY, CAR WAS RUN OVER. SEE PHOTOS. AIR BAGS DID NOT GO OFF. ACCIDENT ON 8-28-2019. CAR BEING HELD IN CASE NHTSA WANTS TO INSPECT IT. PLEASE CONTACT ME SO I MAY NOTIFY INS. CO. REGARDING STATUS OF SAID CAR, ACCIDENT AND IF THEY SHOULD KEEP IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11257225September 22, 2019
ELECTRICAL SYSTEM, SEATS
WITHIN THE LAST MONTH, MY CAR HAS BURNED THOUGH 3 FUEL PUMP RELAYS. ONE CONNECTION IS BUBBLING UP IN A CERTAIN SPOT. THE FUSE BOX IS HOT TO THE TOUCH, AND A GLOVE WAS NEEDED TO PULL THE FUEL RELAY OUT AND THE BUBBLING IS NOW APPARENT ON THE FUSE BOX ITSELF. I HAD JUST FINISHED A 260 MILE ROUND TRIP WITH MY SISTER AND WHEN WE STOPPED FOR FOOD, THE CAR WOULD CRANK BUT NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254995September 12, 2019
ELECTRICAL SYSTEM
CAR WAS STATIONARY FUEL RELAY BURNT OUT. WE REPLACED IT AND NEW ONE WENT OUT. THOUGHT IT WAS FUEL PUMP. REPLACED PUMP AND STILL WOULDN'T CRANK. REALISED THE FUSE BLOCK IS BAD. SAW ONLINE WHERE THIS IS A COMMON ISSUE. WE ARE HAVING A HARD TIME FINDING THE CORRECT BLOCK. ORDERED ONE FROM GM ONLINE AND IT WAS THE WRONG ONE. SENT IT BACK. CAR HAS BEEN DOWN FOR OVER A MONTH. THIS SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253069September 3, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
IN THE LAST MONTH AND A HALF MY 2008 BUICK LUCERNE HAS BURNED UP SIX FUEL PUMP RELAYS IT KEEPS MELTING THE RELAYS AND THE FUSE BLOCK I BELIEVE THIS TO BE A SAFETY HAZARD AS IT COULD CATCH ON FIRE THIS SHOULD DEFINITELY BE RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244473August 16, 2019
ELECTRICAL SYSTEM
REAR SEAT MAKES CONTACT WITH TOP OF FUSE BLOCK COVER CAUSING IT TO PUSH AGINST FUEL PUMP RELAY CAUSING IT TO OVERHEAT AND BURN OUT. THIS RELAY GETS HEATED TO THE POINT THAT IT COULD PRESENT A FIRE HAZARD. DUE TO THE HEAT IT GENERATES, IT MELTS THE FUSE BLOCK CAUSING IT TO HAVE TO BE REPLACED. BACK SEAT CANNOT SUPPORT WEIGHT OF AN AVERAGE SIZE PERSON. THIS PROBLEM CAUSES THE VEHICLE TO SHUT DOWN AND LOSE POWER RENDERING LOSE OF POWER STEERING AND POWER BRAKES. IT IS UNREPREHENSIBLE THAT GM IS NOT MADE TO CORRECT THIS BLATANT MISTAKE. THIS HAS HAPPENED 4 TIMES AND THE BLOCK HAS BEEN REPLACED BY AUTHORIZED BUIC DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231919July 15, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE FUSE BOX FAILED THREE TIMES IN THREE MONTHS. ALSO, WHILE DRIVING, A BURNING ODOR WAS DETECTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, OPENED THE BACK SEAT OF THE VEHICLE, AND NOTICED THAT THE FUEL FUSE WAS BURNED. THE CONTACT REPLACED THE FUSE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FUEL BOX AND FUEL PUMP WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT SPOKE WITH MURDOCK HYUNDAI LOGAN (LOCATED AT 3131 MAIN ST, LOGAN, UT 84341, (888) 494-8023) AND THE CONTACT WAS INFORMED THAT THERE WOULD BE A FEE FOR DIAGNOSTIC TESTING AND REPAIRS. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232049July 15, 2019
ELECTRICAL SYSTEM
I RECEIVE A LETTER FROM GM STATING THAT THE REAR SEAT BRACKETS MAY CONTACT THE ELECTRICAL SYSTEM CAUSING DAMAGE INCLUDING FIRES AND DRAINING OF THE BATTER. THE LETTER FURTHER GAVE A VERY NARROW TIME FRAME AS WELL AS CONDITIONS WHERE OWNERS COULD GET REIMBURSEMENT OR REPAIR OF THE PROBLEM WHICH PROHIBITS MYSELF OTHER OWNERS FROM BEING ABLE TO CORRECT THIS DESIGN DEFECT WITHOUT INCURRING SIZABLE REPAIR BILLS. I HAVE REPLACED MY BATTERY TWICE BECAUSE OF THE DRAINING ISSUES. THE VEHICLE CAN NOT STAY DORMANT FOR MORE THAN 2 DAYS BEFORE THE BATTERY DIES. IT IS UNCONSCIONABLE AS WELL AS AN UNSCRUPULOUS BUSINESS PRACTICE TO NOT RECALL THE AFFECTED VEHICLES AND HAVE THE PROBLEM CORRECTED AT NO COSTS TO THE OWNERS. I AM LUCKY THAT IT IS JUST A BATTERY DRAIN, IN SOME CASES THERE HAVE BEEN FIRES AND ENGINE STALLS. THIS IS A POTENTIAL LIFE-THREATENING PROBLEM THAT SHOULD BE CORRECTED BY GM IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221077June 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITH NO WARNING. THE VEHICLE WAS UNABLE TO RESTART AND TOWED TO A TRUCK STOP. THE CONTACT STATED THAT UPON INVESTIGATING THE FAILURE, DISCOVERED THAT THE FUEL PUMP RELAY WAS MELTED AND BURNT. THE CONTACT STATED THAT PRIOR TO THE DISCOVERY NO SMOKE OR FIRE WAS NOTICED UNDER THE REAR SEAT WHERE THE FUEL PUMP RELAY WAS LOCATED IN THE FUSE BOX. THE CONTACT STATED HE PURCHASED AND REPLACED THE PART HIMSELF. THE VEHICLE WAS ABLE TO START AND THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 211,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11210090May 26, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUSE BOX UNDER THE SEAT OVERHEATS AND BURNS OUT FUEL PUMP RELAY ALONG WITH THE FUSE BOX. UNSAFE IF IT HAPPENS WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205718May 6, 2019
ELECTRICAL SYSTEM
I RECEIVED A LETTER IN JANUARY, 2019 REGARDING THIS VEHICLE, STATING THAT THE "VEHICLE'S REAR SEAT BRACKET COULD CONTACT THE VEHICLE'S REAR ELECTRICAL CENTER (REC), WHICH CAN, OVER TIME, DAMAGE ELECTRICAL COMPONENTS WITHIN THE REC ENCLOSURE. IF DAMAGE OCCURS, THE COMPONENTS CAN MELT OR OVERHEAT, WHICH THE CUSTOMER MAY DETECT BY A MELTING ODOR IN THE VEHICLE. DAMAGE COULD ALSO CAUSE THE VEHICLE'S BATTERY TO DRAIN, A NO-START CONDITION, OR A STALL." WE HAVE HAD 2 NEW BATTERIES INSTALLED IN THIS VEHICLE IN RECENT YEARS AND I'VE ALSO SMELLED THE BURNING SMELL THAT THEY ARE REFERRING TO IN THIS LETTER. I TOOK THE VEHICLE TO SHELTON PONTIAC BUICK IN ROCHESTER, MI TO FIND OUT IF OUR CAR HAD BEEN AFFECTED BY THIS CONDITION, AND AFTER EXAMINING THE REC HARNESS, THEY SAID THAT IT HAS BEEN AFFECTED AND NEEDS REPAIR. THEY QUOTED ME $720 TO REPAIR IT. BUICK WAS THE ONE WHO CONTACTED ME REGARDING THIS SITUATION, WHICH IS UNSAFE AND SHOULD BE UNDER A RECALL WITH NO CHARGE TO THE CUSTOMER TO FIX. IT IS A MANUFACTURER'S PROBLEM AND NOT DUE TO WEAR AND TEAR AND I BELIEVE I SHOULD NOT BE CHARGED FOR THIS REPAIR BECAUSE OF THEIR FAULTY DESIGN. I HAVE SPOKEN WITH THEIR CUSTOMER ASSURANCE CENTER MANY TIMES AND HAVE GOTTEN NOWHERE WITH THEM. I ALSO WROTE A LETTER TO NEELIE O'CONNOR, THE EXECUTIVE DIRECTOR OF BUICK'S NORTH AMERICAN CONTACT CENTER AND NEVER RECEIVED A RESPONSE. SHE WAS THE PERSON WHO SIGNED THE LETTER, ALERTING US TO THE PROBLEM. I DO NOT WANT THIS VEHICLE TO BE UNSAFE AS I AM ON THE ROAD A LOT, GOING BACK AND FORTH TO DETROIT FOR CANCER TREATMENTS. IT NEEDS TO BE FIXED AND BUICK SHOULD PAY FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196310April 17, 2019
ELECTRICAL SYSTEM
2008 BUICK LUCERNE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR REPAIRS TO THE REAR ELECTRICAL CENTER. THE VEHICLE EXCEEDED THE MILEAGE PARAMETERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196794April 16, 2019
ELECTRICAL SYSTEM
TWICE IN THE LAST TWELVE MONTHS THERE HAS BEEN A SHORT IN THE TAIL LIGHT ASSEMBLY RESULTING IN MY BATTERY GETTING DRAINED. I COULD NOT GET TO MY TOOLS IN THE TRUNK BECAUSE I COULD NOT GET THE ELECTRICAL SYSTEM TO OPEN THE TRUNK AND I COULD NOT OPEN IT MANUALLY. THE SHORT HAS BEEN DUE TO AN ELECTRICAL WIRE BEING PINCHED BETWEEN A WASHER AND THE FRAME WHEN THE TAIL LIGHT ASSEMBLY WAS REPLACED AFTER A BULB WAS REPLACED. IT CAUSED MY CAR TO DIE WHILE RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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