Buick Lucerne Complaints (2007)

164 consumer complaints on file.

#10986241May 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT A CHEVROLET SUBURBAN CRASHED INTO THE REAR OF THE VEHICLE WHILE DRIVING AT UNKNOWN SPEEDS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE SERVICE AIR BAG INDICATOR ILLUMINATED AND FLASHED FOLLOWING THE CRASH. THE CONTACT SUSTAINED WHIPLASH, NECK, AND BACK PAIN, WHICH REQUIRED MEDICAL ATTENTION. IT WAS UNKNOWN IF THE SIX OCCUPANTS OF THE CHEVROLET SUBURBAN SUSTAINED INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 163,000. ...UPDATED 10/23/17 *BF *AS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10985660May 15, 2017
UNKNOWN OR OTHER
WHILE VEHICLE WAS IN MOTION ON A CITY STREET,APPROXIMATELY 5 DAYS AGO AND ALSO 1 MONTH PRIOR TO THIS IT UNEXPECTEDLY REDUCED POWER AND WITHIN 5 SECONDS COMPLETELY SHUT DOWN THE VEHICLE!IF I WAS ON A PARKWAY OR INTERSTATE WHEN THIS OCCURRED IT COULD HAVE RESULTED IN A SERIOUS CRASH.MY WIFE WILL NO LONGER DRIVE THIS CAR FOR FEAR IT WILL CAUSE A TERRIBLE OR FATAL ACCIDENT.THE VEHICLES DASH READ "STARTING DISABLED"SERVICE THROTTLE!TOOK IT TO THE LOCAL DEALER FOR EVALUATION AND THEY COULD NOT FIND A SOLUTION.THIS A VERY SERIOUS SAFETY ISSUE THAT NEEDS CORRECTED BEFORE SOMEONE IS INJURED OR KILLED.THIS CAR ONLY HAS 36K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970974April 6, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HEAD LIGHT FAILURE DUE TO PASSENGER SIDE RELAY HARNESS MODULE FAILURE. LOW BEAM LIGHTS FAILED ON DARK NIGHT ON MOUNTAIN ROAD. THIS PROBLEM HAS BEEN REPORTED BY NUMEROUS BUICK LUCERNE DRIVERS. BUICK OBVIOUSLY KNOWS THERE IS A PROBLEM BECAUSE THEY OFFER A REPLACEMENT FRONT LIGHT HARNESS MODULE THAT MUST BE SPLICED INTO THE EXISTING MAIN LIGHT HARNESS TO REPLACE THE ORIGINAL EQUIPMENT MODULE. THIS IS AN OBVIOUS MANUFACTURING DESIGN DEFECT AND A DIFFICULT MODULE TO REPLACE. THE REPLACEMENT MODULE IS APPROXIMATELY $50 AND THE REPLACEMENT LABOR IS AROUND 1.5 HOURS. WITH NORMAL USE THIS LIGHT MODULE CONNECTIONS SHORTS OUT BECAUSE OF THE OVERLOAD ON THE MODULE. WHY HASN'T THIS PROBLEM BEEN CONSIDERED FOR A RECALL? GM HAS ADMITTED IT IS A DESIGN DEFECT WITH THE AVAILABILITY OF THE REPLACEMENT LIGHT HARNESS MODULE WIRING KIT. MY WIFE ALMOST WENT OFF THE ROAD AND WRECKED WHEN THE LIGHTS WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948040January 27, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PROBLEMS : A SHORT CIRCUIT ON THE PRINTED CIRCUIT BOARD FOR THE WASHER FLUID HEATER, OVERHEATING THE GROUND CIRCUIT BOARD. MAY CAUSE OTHER ELECTRICAL FEATURES MALFUNCTION, CREATE AN ODOR OR CAUSE SMOKE INCREASING THE RISK OF FIRE. 2. HWFS HARNESS. CONSIDERABLE MELTING HAS OCCURRED AROUND THE HWFS FLUID CHAMBER. POSSIBLE FOR THE HEATER WASHERS MODULE TO IGNITE AND A FIRE MAY OCCUR. 3.ON 3 OCCASIONS THE KEY HAS LOCKED OUT OF THE RUN POSITION AND CAUSED LOSS OF POWER, POWER-STEERING, AND POWER BREAKING; INCREASING THE RISK OF A VEHICLE CRASH. I HAVE CONTACTED BUICK ABOUT THIS. THEY STATED THERE ARE NO RECALLS ON MY VEHICLE. CUSTOMER COMPLAINT NUMBER IS 8-2700897169. GENERAL SERVICE NUMBER 1-866-608-8080. I DRIVE AS LITTLE AS POSSIBLE BECAUSE OF THE FACTORS. 1ST RECALL # 08V441000 RECALL DATE 08/28/2008. COMPONET: ELECTRICAL SYSTEM ON ALL 3 ISSUES. 2. RECALL DATE 06/24/2010 RECALL #10V240000. 3. RECALL NUMBER IS 14V355000 RECALL DATE 06/23/2014. BUICK STATES THESE ARE NOT ISSUES WITH MY CAR BUT ALL THESE ISSUES HAVE OCCURRED BY ME. THESE INCIDENTS FOR SOME REASON THESE ALL HAPPENED WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, FIXING TO STOP, OR STARTING FROM A LOW RATE OF SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939204January 3, 2017
AIR BAGS
I RECENTLY PURCHASED THIS VEHICLE, AND NOW THE "SERVICE AIR BAG" LIGHT IS ON, AND I BELIEVE THAT IT IS FOR THE PASSENGER AIRBAG (THERE IS SOMEONE IN THE PASSENGER SEAT CURRENTLY, BUT THE PASSENGER AIR BAG READS THAT IT IS OFF - CAR IS SHIFTED IN PARK). IS THERE A RECALL FOR THE AIR BAG SYSTEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938605December 29, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BACK AND NECK INJURIES AND THE DRIVER SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10937452December 26, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VEH WHILE DRIVING JUST CUTS OFF FOR NO REASON, SPEED DOES NOT MATTER. IF GOING FAST ENOUGH YOU MIGHT BE ABLE TO COST TO THE SHOULDER OF THE ROAD HOWEVER THERE IS ABSOLUTELY NO WARNING IT JUST CUTS OFF. AFTER WAITING ABOUT 5 MINUTES YOU CAN RESTART THE CAR BUT HAVE NO ASSURANCE THAT IT WILL KEEP GOING. THIS HAS HAPPENED A TOTAL OF THREE TIMES. ONCE IN HEAVY TRAFFIC, AND TWICE WHEN THERE WAS ENOUGH SPEED TO GET THE CAR TO THE SHOULDER OF THE ROAD. THE FIRST TIME WAS THE CAMSHAFT SENSOR AND HAD THAT REPLACED AND THE SERVICE MAN TOLD ME THERE WAS ABSOLUTELY NO WARNING FOR FAILURE. THE SECOND AND THIRD TIME NO WARNING BUT HAVE NOT FOUND OUT WHAT THE CAUSE S OF THIS PROBLEM WAS. I CONTACTED BUICK AND THERE HAS BEEN NO RECALL FOR THIS PROBLEM. GOT ON A BUICK FORUM AND FOUND THAT THERE ARE SEVERAL INSTANCES OF THIS HAPPENING TO OTHER BUICK LUCERNE'S. IT IS VERY DANGEROUS FOR THIS PROBLEM ESPECIALLY WHEN YOU HAVE NOT WARNING OF SUDDEN STOPS. BUICK NEEDS TO LOOK INTO THIS AND PURSUE THIS WITH DILIGENCE BEFORE THERE IS A CAR PILE UP ON A FREEWAY. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917608October 20, 2016
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING AT A LOW SPEED DOWNHILL, THE BRAKES FAILED TO FUNCTION. THE VEHICLE CRASHED INTO THE WOODS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE CONTACT SUSTAINED LEG INJURIES, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT PROVIDED. UPDATED 01/25/17*LJ CONSUMER STATED GOING DOWN STEEP HILL 1/2 MILE FROM HOME PUT ON BRAKES AND THEY WENT TO THE FLOOR. CONSUMER HIT THE TREES AND ROCKS ON THE ROAD NO AIRBAG DEPLOYED. CAR WAS TOTALED. UPDATED 06/25/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10914266October 6, 2016
STRUCTURE:BODY
THE DRIVER'S SIDE DOOR HANDLE IS COMING OFF. MY CAR WAS IN MY GARAGE WHEN ON FRIDAY, SEPTEMBER 30, I OPENED THE DOOR AND THE HANDLE PULLED AWAY FROM THE DOOR. I COULD NOT OPEN THE DOOR! I HAD TO ENTER THE CAR THROUGH THE PASSENGER'S SIDE IN ORDER TO OPEN THE DRIVER'S SIDE DOOR. I THEN PUSHED THE DRIVER'S SIDE DOOR HANDLE BACK INTO PLACE AND USED SHIPPING TAPE TO KEEP IT IN PLACE UNTIL I COULD GET IT REPAIRED. I CALLED THE BUICK NATIONAL HELPLINE AND WAS TOLD THERE WAS AN UNOFFICIAL RECALL FOR THIS ISSUE AND THEY CALLED MY LOCAL BUICK DEALER AND ARRANGED FOR ME TO HAVE THE REPAIRS DONE UNDER WARRANTY, TODAY, OCTOBER 5. THE DEALER, FOX VALLEY BUICK GMC IN ST. CHARLES, IL SAID THEY WOULD DO THE REPAIRS BUT IT WOULD COST APPROXIMATELY $200. I HAD NO OTHER OPTION AND HAD THE DOOR HANDLE REPLACED. I WAS CHARGED $74 FOR A $30 PART AND $134 FOR LABOR. I AM WAITING TO HEAR FROM THE DEALERSHIP OWNER TO DISCUSS THIS MATTER OF CHARGING FOR WARRANTY REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863820May 8, 2016
AIR BAGS, STRUCTURE:BODY
AIRBAGS DID NOT DEPLOY. DAMAGE TO FRONT OF VEHICLE SUSTAINED AT LEAST 20MPH DOWN TO MINIMUM 16MPH TRAVELING BUT MAKING A LEFT TURN. BUICK HIT ONCOMING CAR IN A NEAR FRONT ON COLLISION. BUICK'S FRONT DAMAGED BY A PUNCH THAT DROVE INTO THE ENGINE (CORNER OF ONCOMING VEHICLE HIT OUR VEHICLE JUST OFF CENTER TOWARD DRIVER SIDE) AND RESULTING IN A NEAR FRONT ON COLLISION, FROM INSPECTION BY ADJUSTER, AND FIRST RESPONDERS WERE THAT AIR BAGS SHOULD HAVE DEPLOYED. VEHICLE HAD OVER $9,000 IN FRONT END REPAIR NEEDED, ENOUGH TO TOTAL VEHICLE. BUMPER TOTALLY DESTROYED, RADIATOR AND FAN GONE, HOOD BACK TO WINDSHIELD FOLDED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10861610April 26, 2016
EXTERIOR LIGHTING
THE PASSENGER SIDE HEAD LIGHTS FAILED AND THE PROBLEM WAS NOT THE BULBS. THE PRIMARY CONNECTOR FOR BOTH THE HIGH BEAM, LOW BEAM, AND TURN SIGNAL LIGHTS PROVED TO BE DEFECTIVE WITH A BURN MARK ON THE TERMINAL THAT SUPPORTS THE ABOVE LIGHTS. I WAS ADVISED BY THE BUICK DEALER THAT THERE IS A KIT TO REPLACE THIS CONNECTOR BECAUSE IT IS A KNOWN PROBLEM. THIS IS A SAFETY ISSUE BECAUSE THIS CONNECTOR CAN FAIL AT ANY TIME AND IT IS IMPOSSIBLE FOR A NON-MECHANIC TO REPAIR THIS CONNECTOR IN THE FIELD BECAUSE ACCESS TO THE CONNECTOR INVOLVES A PARTIAL DISMANTLING OF THE BUMPER SHIELD AND SPECIAL TOOLS. THE FACT THAT THERE IS A KIT TO REPLACE THIS CONNECTOR SUGGESTS IT IS A DESIGN DEFECT IN EITHER THE WIRING OR THE CONNECTOR AND THAT IT SHOULD BE CONSIDERED A RECALL ITEM BECAUSE OF THE POTENTIAL DANGER OF SUDDEN LOSS OF HEADLIGHTS. MY LIGHTS WENT OUT AT NIGHT WHILE DRIVING IN MOUNTAIN TERRAIN. I HAVE GONE ON THE INTERNET AND THIS APPARENTLY IS A PROBLEM THAT HAS BEEN EXPERIENCED BY A NUMBER OF BUICK LUCERNE OWNERS. THIS IS AN ENGINEERING MISTAKE AND GM SHOULD BE FORCED TO RECALL THESE CARS AND REPAIR THIS DESIGN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859806April 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE UPPER PASSENGER SIDE DOG BONE ENGINE MOUNT WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 05/18/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855040April 12, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE FRONT END OF ANOTHER VEHICLE. THE CONTACT SUSTAINED A CONCUSSION AND INJURIES TO THE RIGHT KNEE AND NECK. MEDICAL ATTENTION WAS REQUIRED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10807251November 28, 2015
ENGINE, UNKNOWN OR OTHER
LEASED BUICK LUCERNE 2007, NOTHING WAS WRONG WHEN I GOT IT AND THEY TOLD ME THERE WAS A RECALL ON THE CAR BUT IT WAS FIXED, BUT THEN 5 WEEKS LATER MY CAR WON'T START...THEY PUT A FAKE RECALL INSPECTION STICKER ON THE CAR, THEY TOLD ME "DON'T PUT ANYTHING ON THE KEY...NOW THEY WANT ME TO PAY FOR THE PAYMENTS,DEDUCTIBLE,AND DIAGNOSTIC FEE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795243November 21, 2015
ELECTRICAL SYSTEM
UNINTENDED IGNITION KEY ROTATION IT WAS FIXED THEN THE CAR WAS WRECKED AND WAS TOTEL SO I NO LONGER HAVE THIS CAR SO PLEASE QUIT TELLING ME THE IGNITION NEEDS FIXING I NO LONGER HAVE THE 2007 BUICK.04
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794439November 17, 2015
WHEELS:RIM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING OR PARKED, THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES WOULD NOT MAINTAIN AIR. AFTER AIR WAS ADDED TO BOTH TIRES, THEY WOULD BECOME FLAT. THE CONTACT HAD TO PUT AIR IN THE TIRES DAILY. THE CONTACT HAD NEW TIRES INSTALLED ON THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789365November 9, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779013October 1, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS AND MAKING A TURN, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY WITH THE MASSIVE IMPACT. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. UPDATED 02/18/16*LJ *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10734197July 22, 2015
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
LETTER FROM CONGRESSMAN GRIFFITH ON BEHALF OF CONSTITUENT RE 2007 BUICK LUCERNE INTERIOR CARBON MONOXIDE (ATTN: CHRISTEN HARSHA). *SMD THE CONSUMER STATED HER VEHICLE HAD MORE THAN DOUBLE THE AMOUNT OF CARBON MONOXIDE ALLOWED BY TAIL PIPE EMISSION. THE DEALER BOUGHT THE VEHICLE BACK FROM THE CONSUMER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733600July 13, 2015
WHEELS
THIS VEHICLE HAS DEFECTIVE CHROME PEELING WHEELS AND HAS A TRACK RECORD OF THIS REPORTED ALL OVER THE INTERNET. NOT ONLY IS IT A DEFECT BUT A SAFETY ISSUE AS THE CHROME FLAKING OFF CUTS LIKE A RAZOR AS I FOUND OUT MY SELF CLEANING THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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