Buick LaCrosse Complaints (2016)

48 consumer complaints on file.

#11759114August 24, 2026
AIR BAGS, SEAT BELTS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was in a front end collision where the damages were over $20,000.00 and the air bags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11757843August 19, 2026
ELECTRICAL SYSTEM
The volt meter on the dashboard keeps dropping below 14 volts and 13.5 volts. The car has been checked by Buick and my mechanic no issues found. Buick has no idea why it keeps doing it neither does my mechanic. The problem is if there is a voltage drop, the computer will shut down the engine because of the low voltage. This could happen while driving which could be a serious problem. The date I provide is the last time it occurred, but it happens on a continuous basis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745821June 22, 2026
AIR BAGS, SEAT BELTS
On June 22,2026, I was involved in a frontal impact collision while traveling at approximately 35 mph. The vehicle suffered a catastrophic failure of the entire occupant restraint system. Despite a severe, high-speed frontal impact, the frontal airbags failed to physically deploy, and the seatbelt pretensioners failed to tighten, leaving the seatbelts completely loose. Crucially, the dashboard instrument cluster displayed a message indicating that an airbag deployment event had occurred. A check of the VIN shows no open recalls, meaning the GM SDM software update (NHTSA Campaign 16V651000) was likely marked as completed by a prior owner. However, the system completely failed to function as designed during a major crash, mimicking the exact symptoms of the original defect. The vehicle is currently held at a private tow yard pending an insurance investigation and an Event Data Recorder (EDR) download.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11736881May 10, 2026
STEERING
While driving down the road goin around 45 mph all of a sudden my steering wheel got so stiff I could hardly steer the car off the road and out of traffic. I didn't hit anything, my power steering just stopped. I put the car into park and turned off the ignition after a few minutes I started it back up and my steering was back to normal. This has happened to me 2 times driving my 2016 Buick Lacrosse Sport. It's Dangerous and Honestly if your not paying attention it can cause a accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720665February 26, 2026
POWER TRAIN, FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown warning light was illuminated. OnStar was contacted and informed the contact that a DTC for the ABS was found. The vehicle was taken to an independent mechanic, where it was repaired for ABS failure; however, the failure persisted. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was test-driven. The mechanic diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The contact stated that the transmission was previously replaced twice due to the failure. The mechanic advised the contact to get rid of the vehicle. The vehicle was not yet repaired. The dealer and the manufacturer were not notified of the failures. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701648November 26, 2025
UNKNOWN OR OTHER
Trunk lid latch disintegrated, and lid flipped open without warning. Driver vision immediately obscured, leaving trunk contents to be easily dislodged and become hazardous to other motorists; will not secure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657537April 29, 2025
POWER TRAIN
Cars shudders 20-30 MPH. Started last year, I needed to get my wife for cancer treatments. Basically, shifted the car manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653907April 10, 2025
STEERING
The contact owns a 2016 Buick Lacrosse. The contact stated that occasionally while his wife was driving in rainy or snowy conditions, the check power steering warning light illuminated. The contact stated that after it had stopped raining or snowing, the vehicle regained power steering functionality. The contact stated that the failure had occurred on several occasions. The contact stated that a dealer was not contacted. The vehicle was taken to a dealer where it was diagnosed; however, the diagnostic result was unknown. The contact was informed that a code for 19-NA-182 could be reset, and that there was no failure found with the steering. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638093January 23, 2025
AIR BAGS
The contact owns a 2016 Buick LaCrosse. The contact stated that occasionally while driving at undisclosed speeds, the air bag warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the driver’s side air bag needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637143January 20, 2025
ENGINE
Diagnostic trouble code P0442. Evaporative emission system leak detected indicated by check engine light on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601288July 11, 2024
STEERING
My steering wheel is locking up as I am driving . Very scary and dangerous where my dealership I lease car from (sunset dealership).,Lompoc,CA has found no codes dealing with the situation twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587603May 8, 2024
STEERING, ENGINE
The contact owns a 2016 Buick LaCrosse. The contact stated while driving 35 MPH, the vehicle lost power steering functionality. The check engine warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where the failure was diagnosed as a glitch, and the Power steering control module (PSCM) software update was performed; however, the failure recurred. The dealer was contacted and advised the contact that the electric power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562281December 28, 2023
STEERING
I lost power steering while driving 70 mph on a two-lane highway in Wyoming. There were no warnings before the incident, but a Service Power Steering light came on at the same time it quit working. One mechanic shop did a diagnosis on the car. I was told that the Electric Gear Power Steering Motor needs to be replaced along the whole Rack and Pinion that it's attached to has to be replaced because of the way it's designed. I found out that 2,000 of these same model and year of cars had a recall on them for this exact problem, but my car's VIN wasn't included in that recall. After doing thorough research on the internet, I have found that this is a common issue with these cars, and it's obvious that the manufacturer should have included more cars in the recall. I have just turned 77,000 miles on my car, and I have been given a $4,000 estimate to get it repaired. It is completely undrivable at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553496November 3, 2023
STEERING
While navigating a curve, my power steering quit, nearly causing me to hit an oncoming car in the opposite lane. I stop and search the car for issues but found none. The care returned to normal steering and two days later, I had a vehicle pull out in front of me, while quickly avoiding the other car, my power steering quit working again. Luckily, I was able to overcome the steering but it certainly shocked me. This is a most definite safety concern that must be looked at closer before someone seriously gets hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551529October 24, 2023
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
See attached document from complainant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550579October 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Adaptive cruise control dropped out, taking along with it the ABS (warning light), Stabilitrak (handling system) (warning light), Collision prep (message). Dealer states the ABS computer module failed, now in process of finding a replacement. Meanwhile, the ABS, cruise control, and other systems mentioned here are inoperative. It may well be that this may be considered to be a component failure, not an inherent safety issue but under some driving conditions it is clearly a safety consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536767August 6, 2023
STEERING
I was driving on a main street. Received Power Steering Fluid message and then steering well locked up. Could not manuever it. Had to pull over to call for assistance, to no avail. The manual states it is a electrical power issue. I've taken this car in numerous of times for various services, specially the "jerking" of the car. I've discovered there was a recall for the Power steering today was announced a few years ago but never gotten a letter to have mine checked. I just recently picked my car up from servicing and there is no notation of needing power steering fluid. I feel like this is a dangerous issue especially if had locked up on the highway!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531198July 9, 2023
POWER TRAIN, SERVICE BRAKES, VEHICLE SPEED CONTROL
control module,left and right rear wheel speed sensors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508086February 19, 2023
FUEL/PROPULSION SYSTEM
This concerns our 2016 Buick LaCrosse. We leased the car late in 2016 for 3-1/2 years, then purchased it including an extended warranty. Two problems occurred. First the fuel supply line to the engine began leaking, leaving a gasoline odor inside the car. We took the car to our dealership and had it repaired. We told the dealership we purchased an extended warranty with the car and were told this repair was not covered! We had to pay ±$471 out of pocket which we don't agree with. The second issue is the Return fuel supply line which let loose when starting the car, (weeks later) spraying gas all over the garage floor. I opened the hood to check the problem and tried starting the engine again. There was a small fire which I extinguished immediately. We had to have the car towed to the dealership to get it repaired a second time for fuel line issues. This time it cost us ±$978 out of pocket to get it fixed. They said again extended warranty did NOT cover this problem. I am told by a GM executive that GM has a separate warranty (10yr) for EPA fuel & emissions compliance that should have covered this situation, yet the dealer charged us for the repairs. I have also heard that NHTSA has a similar regulation which I would like to know more about.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11503449January 24, 2023
STEERING
The contact owns a 2016 Buick Lacrosse. The contact stated while attempting to drive from a complete stop, the steering wheel locked, almost causing a collision. A message indicating power steering failure was displayed. The Police Department assisted the contact with driving the vehicle to the side of the road. The contact stated upon turning off and restarting the vehicle, the power steering responded as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the Power Steering Control Module (PSCM) needed to be updated. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure via mail. The failure mileage was approximately 23,098. The contact stated that she paid for the repairs according to the Technical Service Bulletin that applies to her vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick LaCrosse