Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10386010March 1, 2011
STEERING
I HAVE HAD TO REPLACE THE POWER STEERING PUMP, AND STEERING INTERMEDIATE SHAFT, BOTH TIE ROD ENDS. THIS IS ALL STEERING RELATED ISSUES ON A BUICK LACROSSE 2005 THAT HAD ONLY 26,333 MILES. I FEEL THAT THIS AUTO SHOULD NOT HAVE HAD THESE PROBLEMS AT THIS MILEAGE. I SENT A COPY OF COMPLAINT TO GM THEY WILL DO NOTHING ABOUT ANY OF THESE PROBLEMS UNTIL THERE WOULD BE A RECALL. THIS IS A SAFETY ISSUE. *TR UPDATED 10/06/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384930February 22, 2011
ELECTRICAL SYSTEM
THE BATTERY GOES DEAD. WHEN IT WAS TAKEN TO THE DEALER, WE WERE TOLD THAT WE DID NOT DRIVE ENOUGH. THE SECOND INCIDENT OCCURRED IN 12/2010. THIS TIME THERE WERE 21 LOW VOLTAGE HITS WHEN THE DEALERSHIP WAS TROUBLESHOOTING. I ALSO SUBMITTED A COMPLAINT TO GM. IT APPEARS THAT THEIR SOLUTION IS TO PLACE A TRICKLE CHARGE ON THE BATTERY TO ENSURE THE BATTERY IS AT FULL CAPACITY. I AM IN THE PROCESS OF PURCHASING A SOLAR POWERED BATTERY CHARGE AT THIS TIME. IN ORDER FOR MY WIFE TO DRIVE THIS VEHICLE, SHE WILL ALWAYS HAVE TO DEAL WITH THE CHARGER. TO HAVE THIS PROBLEM ON A STATE OF THE ART AUTOMOBILE IS EXTREMELY FRUSTRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383072February 17, 2011
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH AT NIGHT, THE CONTACT REALIZED HE COULD NOT SEE. THE HEADLIGHTS WERE AUTOMATIC AND HAD APPARENTLY TURNED OFF AFTER HE HAD BEEN DRIVING APPROXIMATELY THREE HOURS THAT NIGHT. THE CONTACT HAD TO USE THE HIGHBEAMS TO REACH HIS DESTINATION. THE CONTACT CALLED THE DEALER WHO STATED THAT THERE WERE NO RELATED RECALLS. THE FAILURE HAD BEEN OCCURRING SINCE DECEMBER 2010. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379679January 31, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE REAR DEFROSTER MALFUNCTIONED. THE FAILURE OCCURRED THREE TIMES AND AFFECTED THE CONTACT'S VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER EACH TIME THE DEFROSTER FAILED AND REPAIRED UNDER TSB #PIC5308C. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379706January 31, 2011
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE CXL (NA). THE CONTACT ATTEMPTED TO UNLOCK THE VEHICLE TO ENTER BY USING THE KEY FOB WHEN HE NOTICED THAT THE DOOR REMAINED LOCKED. EVENTUALLY, HE WAS ABLE TO GET IN. HE THEN DROVE ABOUT 100 FEET AND ATTEMPTED TO EXIT THE VEHICLE AND NOTICED THAT THE BOTH FRONT DRIVER AND PASSENGER SIDE DOORS REMAINED LOCKED. THE CONTACT WAS FORCED TO EXIT THE VEHICLE BY CLIMBING INTO THE BACK SEAT AND EXITING FROM THE REAR PASSENGER DOOR. BOTH THE DEALER AND MANUFACTURER WERE UNABLE TO DUPLICATE THE FAILURE. HOWEVER, THEY REPLACED THE DRIVER SIDE MECHANISMS BUT DID NOT HAVE THE PARTS TO REPAIR THE PASSENGER SIDE AND THE CONTACT WAS AWAITING THE PARTS TO ARRIVE. THE CURRENT AND FAILURE MILEAGES WERE 66,000. UPDATED 3/7/11 *CN UPDATED 04/22/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379441January 28, 2011
EQUIPMENT, VISIBILITY
MOONROOF FRONT GLASS OF MY 2011 BUICK LACROSSE EXPLODED OUTWARD WHILE TRAVELING 60 MPH ON INTERSTATE. SOUNDED LIKE A GUN GOING OFF. CLIMATE CONTROL WAS ON "AUTO". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377849January 21, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2011 BUICK LA CROSSE. CONSUMER STATES VEHICLE HAS A DESIGN DEFECT WHICH IS DANGEROUS AND A SAFETY ISSUE BECAUSE THE SPEEDOMETER AND TACHOMETER ARE REFLECTED THROUGH THE DRIVER SIDE WINDOW OUT ONTO THE SIDE MIRROR WHEN DRIVING AT NIGHT *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377021January 18, 2011
EXTERIOR LIGHTING
IT STARTED WHEN DRIVING ALONG AND THE LOW BEAM HEADLIGHTS WOULD GO OUT, THE ONLY WAY I HAD ANY LIGHTS AT ALL IS ON HIGH BEAM, AND I WOULD CLICK BACK ON LOW BEAM AFTER I PULLED OVER AND THE LOW LIGHTS WOULD COME BACK ON. THIS HAPPENED A FEW TIMES AND NOW I HAVE NO LOW BEAM LIGHTS AT ALL ONLY HIGH BEAM. I HAVE CALLED A LOCAL DEALERSHIP THAT HAS FIXED THE CAR SEVERAL TIMES BEFORE WITH ELECTRICAL ISSUES BECAUSE THE DEALER I BOUGHT IT FROM HAS GONE OUT OF BUSINESS. AND THEY SAID IT IS NO LONGER UNDER WARRANTY AND WILL COST BE APPROXIMATELY $400-$700 WHICH I DO NOT HAVE AND I ALSO SEE OTHER COMPLAINTS ON THIS WEB SITE FOR THE SAME THING. SO TELL ME WHY ISN'T THEIR A RECALL. THIS CAR IS ABSOLUTELY A HAZARD TO HAVE ON THE ROADS. SHE HAS ALMOST GOTTEN ME & MY FAMILY KILLED SEVERAL TIMES, FROM LOSING POWER TO THE HEADLIGHTS GOING OUT ON VERY DARK ROADS I HAVE WRITTEN A LETTER TO GM BEFORE, I GUESS THEY WONT DO ANYTHING UNTIL SOMEONE OR THEIR FAMILY IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376775January 15, 2011
VISIBILITY:WINDSHIELD
I WAS DRIVING AND HEARD A LOUD POP LOOKED BACK AND REALIZED THERE WAS A HOLE IN MY REAR WINDSHIELD, PULLED OVER TO SEE WHAT HAPPENED THERE WAS NO BRICK ROCK OR ANY OTHER OBJECT IN THE BACK SEAT AND NOTICED THE WINDSHIELD WAS BLOWN OUTWARD AND IT WAS ALMOST DEAD CENTER OF THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376670January 14, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AND LOWERING THE REAR POWER WINDOWS, THE VEHICLE EXHIBITED AN UNUSUALLY LOUD NOISE. THE CONTACT MENTIONED THAT THE NOISE WAS SO LOUD THAT IT NEARLY BURST HIS EAR DRUMS. THE VEHICLE WAS TAKEN TO THE DEALER YET THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE DEALER ADVISED THE CONTACT NOT TO LOWER THE WINDOWS. THE MANUFACTURER WAS CONTACTED AND THEY DID NOT HAVE ANY COMPLAINTS IN REGARDS TO THE SPECIFIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,400. UPDATED 2/23/11 *CN UPDATED 02/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375540January 11, 2011
EXTERIOR LIGHTING
3 TIMES IN PAST MONTH LOW BEAMS HEADLIGHTS WENT OFF FOR 1-2 MINUTES AND THEN CAME BACK ON. HIGH BEAMS WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376068January 9, 2011
STEERING
PURCHASED VEHICLE NEW AS A DEMO, HAS BEEN BACK TO THE DEALERSHIP OVER 5 TIMES AND ARE UNABLE TO CORRECT THE ISSUE. THE ISSUE IS A HARD PULL TO THE LEFT. IT IS NOTICEABLE AT ANY SPEED BUT WHEN IT REALLY BECOMES AN ISSUE IS AT EXPRESSWAY SPEEDS. THE VEHICLE IS A SAFETY ISSUE AS IT WILL NOT STAY IN LINE AND ANY INTERRUPTION COULD CASE THE VEHICLE TO TRAVEL IN ANOTHER LANE NOT JUST A DRIFT IN WHAT YOU WOULD EXPECT BUT A HARD LEFT TURN, HOPEFULLY NOBODY IS THERE WHEN IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375098January 7, 2011
STEERING
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING INTERMEDIATE SHAFT BROKE. HE STATED THAT HE HAD NO CONTROL OF THE VEHICLE. HE ENGAGED THE BRAKES AND CRASHED INTO A CURB. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED HIM THAT THE STEERING INTERMEDIATE SHAFT AND SIR COIL HAD BROKEN ON THE VEHICLE. THE DEALER REPLACED THE INTERMEDIATE SHAFT, SIR COIL AND REALIGNED THE VEHICLE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 40,500 AND THE CURRENT MILEAGE WAS 41,314.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10374592January 5, 2011
EQUIPMENT:ELECTRICAL
2011 BUICK LACROSSE. CONSUMER STATES PROBLEMS WITH KEYLESS PUSH BUTTON START FEATURE SYSTEM *TGW THE CONSUMER STATED THE MANUAL DESCRIBED THE METHOD TO MOVE THE TRANSMISSION LEVER FROM PARK TO NEUTRAL WITHOUT STARTING THE ENGINE, FOR THE PURPOSE OF TOWING THE VEHICLE OR MOVING IT WITHOUT STARTING THE ENGINE IF THE BATTERY WAS DEAD OR THE ENGINE WILL NOT START FOR ANY OTHER REASON. THE MANUAL STATED TO SET THE PARKING BRAKE WHICH CAN NOT BE DONE IF THE BATTERY IS DEAD BECAUSE THE PARKING BRAKE IS ELECTRICALLY OPERATED. THE CONSUMER STATED EVERYTHING STATED IN THE MANUAL, CAN NOT BE PERFORMED IN REALITY. THE CONSUMER STATED IT SEEMED AS THOUGH INSUFFICIENT TESTING WAS DONE ON THE FEATURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374165December 29, 2010
UNKNOWN OR OTHER
AS I WAS DRIVING DOWN A MAIN ROUTE WITH HIGH TRAFFIC TRAVELLING APPROXIMATELY 35 MPH THE CAR FELT AS IF SOMEONE STEPPED ON THE BRAKES TWICE. THE CAR SLOWED DOWN ABRUPTLY ALMOST TO A STOP. I PULLED OVER TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. I WAS 1/2 MILE FROM MY HOUSE SO I DECIDED TO PROCEED HOME. I STARTED UP THE CAR AND SLOWLY DROVE DOWN THE ROAD. WITHIN MINUTES THE BRAKES AUTOMATICALLY APPLIED THEMSELVES AGAIN SLOWING THE VEHICLE DRAMATICALLY. I PROCEEDED TO DRIVE TO MY GARAGE AND CALLED THE DEALERSHIP IN THE MORNING. THEY SENT A TOW TRUCK AND TOWED IT TO THE DEALERSHIP TO REPAIR WHERE IT HAS BEEN SINCE 12/23/10. THIS IS A MAJOR SAFETY PROBLEM. I WILL NEVER DRIVE THAT CAR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372660December 28, 2010
STEERING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE STEERING WHEEL EXHIBITED AN UNUSUAL CLICKING NOISE. IN ADDITION, WHEN APPLYING THE BRAKES THERE WAS A SLIGHT JERK FELT IN THE STEERING WHEEL AND BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT HE WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER FOR A SECOND OPINION WHERE THE TECHNICIAN STATED THAT THE STEERING COLUMN WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372485December 27, 2010
VISIBILITY
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER FAILED. THE DEALER DISCONNECTED THE BATTERY AND REBOOTED THE COMPUTER WHICH WAS ONLY A TEMPORARY FIX. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS BEING HELD AND CHECKED FOR POSSIBLE ELECTRICAL PROBLEMS. THE CURRENT AND FAILURE MILEAGES WERE 2,558.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372257December 23, 2010
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DRIVING A DISTANCE OF THREE MILES CAR STALLED FIVE TIMES. STARTED AGAIN EACH TIME DEALERSHIP SOLD ME A NEW BATTERY THREE DAYS LATER--ACCELERATION QUIT, GOING DOWN THE ROAD IN HEAVY TRAFFIC. I ENGAGED THE ACCELERATOR WITH NO RESPONSE. ABLE TO PULL OVER AND TURN OFF KEY AND THEN START AGAIN AND PROCEED. DEALERSHIP TOLD ME THAT THE COMPUTER SHOWED NO PROBLEM WITH THE CAR. TWO DAYS LATER THE CAR STALLED IN MY MOBILE HOME PARK, STARTED THEN STALLED AND WOULDN'T START. WHEN I TRIED TO START THE CAR IT WOULDN'T. THEN WHEN I TRIED TO START AGAIN AND RELEASED THE KEY, THE STARTER GRABBED THE KEY AND KEPT GRINDING MOMENTARILY. THEN WHEN I TRIED TO START IT THE STARTER CLICKED AS IF IT WERE GONE. I PARKED IT FOR THE NIGHT AND CALLED AAA IN THE MORNING. THE CAR STARTED RIGHT UP AND WAS DRIVEN ON TO THE TRUCK.. I WAS TOLD I NEEDED TWO PARTS A STARTER AND SOMETHING ELSE. THAT WAS ON MONDAY. IT'S THURSDAY NOW AND I'M WAITING FOR ANOTHER PART. I WAS TOLD THE DIMMER SWITCH HAD SHORTED OUT AND HAD BEEN AFFECTING THE WHOLE SYSTEM. IT IS NOW THURSDAY AFTERNOON AND MY PART HAS BEEN SNOWED IN . THERE IS NONE TO BER HAD IN THE WHOLE CITY OF TAMPA FLORIDA! I AM A SNOW BIRD AND AM THANKFUL I WASN'T ON THE ROAD TO MICHIGAN WHEN THIS HAPPENED. LOSING ACCELERATION AND/OR STALLING IN HEAVY TRAFFIC IS A VERY DANGEROUS SITUATION. BY THE WAY I DIDN'T TRUST THE CENTURY BUICK DEALERSHIP I HAD THE AAA GARAGE WORK ON IT THIS TIME. IT COST ME $300. THE FIRST TIME ) THE SECOND $0.BUT WITH NO RESULTS. NOW I'M IN IT FOR MORE THAT $400.00. MERRY CHRISTMAS. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372045December 22, 2010
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE SPONTANEOUSLY FAILED ON SEVERAL OCCASIONS WHILE DRIVING. THE PROBLEM WASN'T FIRST NOTICED UNTIL LEAVING A WELL LIGHTED THOROUGHFARE ONTO AN UNLIGHTED SIDE STREET. HIGH BEAMS CONTINUED TO WORK, BUT LOW BEAMS COULD NOT BE TURNED BACK ON. THE NEXT DAY, LOW BEAMS SEEMED TO WORK WITHOUT ANY PROBLEM, BUT THEN WENT OFF UNEXPECTEDLY AGAIN FOR NO APPARENT REASON. HAD TO DRIVE HOME WITH HIGH BEAMS FOR THE DURATION OF THE TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370855December 16, 2010
SUSPENSION:FRONT
WE BOUGHT A NEW 2011 BUICK LACROSSE CXS 11-15-10, DROVE IT 200 MILES AND THE FRONT SUSPENSION FAILED IN COSTCO PARKING LOT AT 10 MPH AND NO IMPACT. THE RIM POPPED OPEN AT THE CENTER SEAM CREATING A BIG OVAL OPENING THAT LOCKED UP ON THE BRAKE CALIPER, STOPPING THE WHEEL WHICH SNAPPED THE TIE ROD END, LETTING THE TIRE WEDGE INTO THE INNER FENDER THEN THE A-ARM BENT AND CAUSED SOME DAMAGE TO THE ENGINE CRADLE. MY WIFE CRACKED HER HEAD ON THE SIDE WINDOW IT WENT DOWN SO FAST. THE GENERAL MOTORS ENGINEER CAME TO INVESTIGATE THE INCIDENT, FOUND NO IMPACT DAMAGE, BUT REFUSED TO DISCUSS THE STRUCTURAL FAILURE OF THE LEFT FRONT SUSPENSION. THE TIRE SHOWS NO IMPACT BRUISES AND THE RIM HAS NO DAMAGE EXCEPT FOR A SMALL CHUNK ON THE INSIDE OF THE RIM WHERE THE STEERING RAM POPPED THE RIM WHEN IT LOCKED INTO THE INTER FENDER. MY POINT: IF THIS HAPPENED AT HIGHWAY SPEED IT WOULD HAVE CAUSED A MAJOR ACCIDENT. THE RIM STARTED THIS CHAIN REACTION, BUT AT SUCH A MINOR SPEED THE SUSPENSION SHOULD NOT HAVE FAILED. I WAS TOLD THAT THIS IS A NEW SUSPENSION FOR THE 2011 CXS SPORT MODEL. PLEASE LOOK INTO THIS. I DO NOT WANT TO RISK MY FAMILIES SAFETY WHEN I FEEL UNCOMFORTABLE WITH THE STRUCTURAL INTEGRITY OF THIS NEW SUSPENSION AND HAVE ASK FOR A REFUND. GM HAS DENIED MY REQUEST, AND NOW IT GOES TO MY ATTORNEY. PLEASE LOOK INTO THIS FOR CONSUMER SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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