Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11427634August 3, 2021
SUSPENSION
The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426940July 29, 2021
SUSPENSION
The contact owns a 2010 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426963July 29, 2021
SUSPENSION
The contact owns a 2011 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426699July 27, 2021
EXTERIOR LIGHTING
Low beam headlights intermittently go out. Work ok one minute, then go dark. Very dangerous. Known issue under GM recall # 14291. The national highway traffic safety administration campaign ID number 15V-519. Problem has been confirmed by West-Herr Dodge in Rochester NY. Per info I have found this does not appear to have been permanently fixed by GM. As such the repair should be done at no charge going forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426720July 27, 2021
ENGINE
THERE IS A KNOWN ISSUE WITH THIS MODEL AS WELL AS OTHER 2.4 LITRE GM ENGINES WHERE THE PCV VALVE MAY BECOME CLOGGED AND IF IT IS NOT FIXED IT CAN CAUSE THE REAR OIL SEAL TO BE DAMAGED, HENCE RENDERING THE ENGINE USELESS. THERE IS A SPECIAL COVERAGE BULLETIN THAT COVER THIS VEHICLE AND OTHERS UNDER CERTAIN VIN NUMBERS. HOWEVER MY VEHICLE HAD THE SAME ISSUE AND IS OVER $1`,000 TO DIAGNOSE AND FIX. AFTER TALKING TO BUICK, EVEN THOUGH I AM WITHIN COVERAGE DATES AND WELL BELOW THE MILEAGE, MY VEHICLE DOES NOT QUALIFY FOR REPAIR AND I MUST PAY FOR IT OUT OF POCKET, DESPITE IT BEING A KNOWN ISSUE IN OTHER VEHICLES. THIS SHOULD BE MOVED FROM A SPECIAL COVERAGE TO A RECALL FOR ANY AFFECTED VEHICLES UNDER THE 10 YEAR, 120,000 MILE THRESHOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426446July 26, 2021
SUSPENSION
The contact owns a 2011 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426090July 23, 2021
SUSPENSION, VEHICLE SPEED CONTROL
The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving 70 mph, the vehicle decelerated inadvertently almost to a complete stop. The vehicle was taken to the dealer and another dealer Wilkins Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061) but there were no codes on the code reader. The dealers were unable to duplicate the failure after test driving the vehicle. The vehicle was not repaired and remained at Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061). The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 54,456.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425922July 22, 2021
ENGINE, STEERING
While driving on highway the engine stopped suddenly and steering wheel was locked. The car had to be towed to repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424941July 15, 2021
SUSPENSION
The contact owns a 2011 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424719July 14, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was driving on the 99 freeway when my car turned completely off! I could have been killed!!!!! The check engine light came on and service stabilitrak was on the screen. Then it would not start. There was no warning at all. I got it fixed (so I thought by one mechanic) and it happened again. So I took it to the Buick dealer and they fixed it(so I thought) and it happened again. It is now at the Buick dealership and they told me it is the control module on the computer and quoted me 996 dollars!!!! I looked up online and found that other people have had the same problem with their 2010 Buick Lacrosse. Seems to be a manufacturers defect and needs to be reported and recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424574July 13, 2021
ELECTRICAL SYSTEM
A message popped up on my dash that said service charging system right before it died and I haven't been able to get it running since cause the 12v battery keeps draining and when I charge the battery separately then reinstall it and start the vehicle I can smell something burning from an unknown place
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424471July 12, 2021
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I noticed today as I was stopped at a red light with my foot on brake the vehicle was kinda jumping like it was trying to go while foot was on brake. I drove a little further and the service stabilitrak light came on followed by the reduced engine power. The car proceeded to die in the middle of a busy street. After a few minutes it did restart and I was able to get it home. This seems to be a common problem with 2011 buick lacrosse. Ihave seen several complaints about this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424092July 9, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact stated while driving 40 mph, the vehicle began to drift from side to side with check engine warning light illuminated on the instrument panel. The dealer had been notified about the failure and confirmed that parts for the recall repair were not yet available. The manufacturer had also been notified of the failure but offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was 104,772. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423788July 7, 2021
SUSPENSION
The contact owns a 2011 Buick LaCrosse. The contact received notification of NHTSA campaign number 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422964June 30, 2021
SUSPENSION
The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was not confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422247June 25, 2021
SERVICE BRAKES
The contact owned a 2015 Buick Lacrosse. The contact stated while making a right turn and attempted to depress the brake pedal but failed to stop. The contact stated no warning light was illuminated. The contact stated he crashed into a low road divider and came to a stop. The air bags did not deploy. The contact sustained injuries on his left shoulder down to his left hip but did not seek medical attention. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The contact towed the vehicle to his residence and then to the local dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 45,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11421863June 22, 2021
SUSPENSION
The contact owns a 2013 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that they would install the old designed rear toe link as part of the warranty coverage until the new part becomes available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421868June 22, 2021
SUSPENSION
The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420562June 11, 2021
ENGINE, UNKNOWN OR OTHER
While driving, the engine shuts down and restarts. At the same time, all four door locks unlock and lock. In most cases, the issue happens once and does not reappear for that trip. The worst can have it do this at least three times. Once, I did notice an alert message appears on my console that disappeared as soon as it happened. This instances appear not to be as bad, since I had the battery replaced (Shortly after this issue appeared, the battery went from being a "good" battery, to a dead one. Nevertheless, these issues do happen on a periodic basis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420622June 11, 2021
SUSPENSION
2012 Buick Lacrosse. Consumer writes in regards to rear toe links safety recall. THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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