Buick Encore Complaints

604 consumer complaints on file.

#11664937June 4, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM
My daughter owns a 2019 Buick Encore and the check engine light keeps going on. She took her car to the dealer and was told that it needed a Turbo Bypass Valve and Solenoid valve. The car is just a few months within the 10 year powertrain warranty and the dealer refused to cover as defect. She drives on the freeway 45 minutes to/from work and this is a serious issue that causes the engine to rev hard and not stop as well as stall intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663984May 30, 2025
ENGINE
The contact owns a 2018 Buick Encore. The contact stated while driving at undisclosed speeds, the vehicle was shaking abnormally with the check engine and stabili-trak warning lights illuminated. The contact pulled over to the side of the road and turned off and restarted the vehicle and the warning lights were cleared, and the vehicle drove normally. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and replaced the ignition coils and spark plugs; however, the failure reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 109,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663741May 29, 2025
ENGINE, FUEL/PROPULSION SYSTEM
They sold me a car and 2 days later the check engine light came on I fixed it then a second time it came on I fixed again then a third time it came on I fixed it again now this is the 4th time that this light has come on and I called up there they tell me well we can see about putting you in another car. I go up there today and they tell me well the loan place you chose won’t do it because what’s on my credit so I ask if they can fix it for free because I can’t afford to pay 500$ 9’ car note and 500$ for car Insurance they said it’s nothing they could do to help me I asked for a manger Chelsea , she walked passed me 3 times and one of the times was to go smoke a cigarette didn’t even try to aknowlege me until I called my salesmen Veronica too say she walked passed me 3 times and didn’t say anything I don’t appreciate im working hard to try and pay for this car and. I felt as if no one cares I feel as if I was sold a lemon and they continue to say well we didn’t sale you a lemon how would you know if it’s a lemon or not prior to buying know one knows that
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662532May 22, 2025
STEERING
Steering wheel locked up, had to replace rack and pinion, locking up when turning, therefore needing a wheel alignment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661607May 17, 2025
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660287May 11, 2025
ENGINE
I am co-owner of the vehicle. My daughter was driving the SUV when the Check engine light came on. There was no warning whatsoever, and the turbocharger has gone bad . Prior to the light eliminating there was nothing wrong with the suv. I was driving the suv when the check engine light came on. I also own another 2020 Buick encore where this also happened. I was driving the vehicle when the check engine light came on with no prior warning and it was a failed turbocharger. There is something wrong with these vehicles .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659571May 7, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Buick Encore. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed, and the vehicle hesitated with the check engine warning light illuminated. The contact stated that the vehicle lost motive power and then suddenly jerked forward. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the turbocharger was failing and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact researched online and related the failure to Special Coverage Turbocharger Replacement: N232395330; however, the VIN was not included. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656756April 25, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ENGINE
On 4/24/25 I noticed a pungent odor (like rotten eggs). The odor is worse today. I did research and it appears there may be a problem and or leak with the catalytic converter. The emissions are making me and my kids feel sick, nauseous, headache, irritated eyes, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655642April 19, 2025
ENGINE
Add my car to your recall. Past recalls on these vehicles for oil leaking, which can cause a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653370April 8, 2025
ENGINE
The turbo has gone out on this and its not even 10 years old. I saw on other VIN's it got recalled and I believe all VIN's should be included
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652657April 3, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
First the car started to act odd, jumpy or you could tell there was issues with the turbo. On [XXX] car overheated??? Out of nowhere. Mileage 82049. No warnings, no lights. We had it towed to shop where we were told we need new turbo, new engine, power steering service, ac service. The total Cost was $6813.54. We had to take out 2 loans - 90 days same as cash then 145% interest as well as pay $243.54 in Cash. We were guaranteed the car was in great condition. We picked it up on 1/24/25. Then on [XXX] - Odometer reading 82509 - We pulled over on the side of the road to grab something from the trunk. Driver got back in car and all of a sudden the car just shut down saying overheated and smoke was coming out of the hood. Again, Absolutely no warning, no lights, no weird noises, nothing! We are now stuck in the middle of nowhere with our [XXX] granddaughter. Thank God a police man drove by. The next day we had to have it towed back to shop. Once back to the shop we were told that the engine or labor that they just put in our vehicle would not be covered by warranty. Nothing was fixed!!! I contacted the attorney general. We went to pick it up on 3/28/2025. Once they got involved the shop agreed to do all repairs for $1873.96. (pay $600 now and then post date 2 more checks). The owners said they looked over everything and nothing should be going wrong. It should be good as new. On [XXX] We were on our way to Puerto Penasco Mexico where we have a vacation home. About 20 miles into Mexico the car just stopped. Tons of Smoke from the tail pipe, Low oil pressure all of a sudden came on. I am attaching pics showing that the car was not showing overheated. So now my husband and i are stuck on the side of the road in Mexico with no cell phone service with a [XXX] car that we can not get fixed no matter how much money or time we put into it. When we finally got ahold of the shop they said they are washing their hands of it and do not want to see this car again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650579March 25, 2025
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2019 Buick Encore. The contact stated that while attempting to accelerate from a stoplight, the engine revved up before accelerating. While the vehicle was accelerating, the check engine warning light illuminated. The vehicle was taken to a certified mechanic, who diagnosed that the wastegate for the turbocharger was stuck, causing the turbocharger to fail. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The contact became aware of a TSB for 2017-2018 Buick Encore vehicles under TSB Number: N232395330; but the 2019 Buick Encore was not included. The manufacturer was not informed of the failure. The failure mileage was 68,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649507March 20, 2025
AIR BAGS
A deer came out of nowhere and I hit it head on. It totaled the car. The airbag did not go off
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11646203March 4, 2025
ENGINE
The contact owns a 2017 Buick Encore. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644925February 25, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My wife is [XXX] and I am [XXX] old. We purchased the 2016 Buick Encore with 29,000 miles from Buick GMC of Beaverton, Oregon on [XXX], expecting that it would out last both of us, since we are retired and only drive to the store and doctor's appointments; my wife has miraculously survived Stage IV cancer since February 1, 2019. The Encore is our only car and we depend on it for all transportation. We love the vehicle, changed the oil about every 3,000 miles, and have had no complaints for almost six years. On [XXX], my wife and I were driving home from shopping, in rain at night on [XXX] north bound, left lane, uphill at 55MPH in moderate traffic on a six-lane divided freeway. Suddenly the car lost half power, began missing and shaking badly, speed dropped to about 30 MPH with cars serving behind us, flying past us honking. We were panicked, not knowing if the car would seize up completely or the engine would explode. Fortunately, we limped off the highway without having to stop. We took the car back to the dealership where we bought it, for service. The next day they emailed a video of their inspection of the vehicle showing Cylinder 1 has very low compression of about 60 when normal should be 180 to 210 psi, which indicates a likely blown piston. April 30, 2019, NHTSA Service Bulletin 19-NA-090 describes the identical symptoms the Encore is experiencing: Misfire and low compression in one or more cylinders. Both the Buick GMC of Beaverton dealership and General Motors, 800-521-7300 are refusing to honor the original 70K mile warranty since they're indicating the warranty expired on 01/21/2023. We are devastated that because we pampered the vehicle and only drove it 17,000 miles in nearly 6 years, we are being unfairly penalized. GM admits that if we had driven the vehicle more and this same engine failure occurred at just 49K miles prior to January 20, 2023, they would immediately replace the engine. Help! We are requesting that NHTSA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644927February 25, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
This is an addendum to Complaint # 11644925 Before taking the car back to the dealership, Buick GMC of Beaverton, for repairs, I called the owner of Bassitt Auto Repair in Beaverton Oregon, 503-616-2007. He told me that they've had 3 other Buick Encores come to his repair shop in just the last 6 months, all with the identical problem. He said, without seeing our vehicle, that it is low compression due to a blown piston. He said to take the car to a Buick dealership, that this repair should be a recall, that the engine is most likely blown, and that no one with rebuild that engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644612February 24, 2025
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
This car is not mine but someone somehow fraudulently registered it in my name. I got the VIN # from truth finder when I did a search on myself. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643729February 19, 2025
ENGINE
The contact owns a 2017 Buick Encore. The contact stated that while driving at various speeds, the message "Engine Power Reduced" was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle was taken to a local dealer however, the failure could not be duplicated. The contact stated that the failure persisted, and the vehicle was taken back to the same local dealer where it was diagnosed that the failure was related to Special Coverage: N232395330; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,881.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642953February 15, 2025
ENGINE
During normal driving the car would lose power. RPM's would drop and with engine sputtering. No trouble codes show up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642773February 14, 2025
AIR BAGS
Passenger airbag light on dash is lit. Has ben lit for about a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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