Buick Encore Complaints

604 consumer complaints on file.

#11584477April 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Buick Encore. The contact stated that while parked and refueling the vehicle, the contact observed an abnormal gasoline odor. Additionally, when the contact entered the vehicle there was an abnormally strong strong gasoline odor inside the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 22,786.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584020April 19, 2024
FUEL/PROPULSION SYSTEM, ENGINE
I brung my car in due to a oil leak and a water pump (Coolant leak) amongst other things my check engine light stays on its the turbo charger, Oxygen sensor and exhaust manifold. this has been an ongoing issue since I purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583212April 16, 2024
ENGINE
I haven't drove my car in 2 years because the engine and a/c went out on a vehicle that only have 67,000 miles. I should not have to replace a whole engine and a/c when I got the car brand new off the lot. This is my second buick that has had serious problem GM IS SELLING LEMONS TO THERE CUSTOMERS AND IM LOOKING TO STARTING A CLASS ACTION LAWSUIT IF THIS IS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583216April 16, 2024
SUSPENSION
Suspension problems rattle in front end.Found both front stabilizer links failed in test drive. Had to replace front stabilizer links on both sides in front.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583217April 16, 2024
UNKNOWN OR OTHER
Stop at inclined, stopping at stop sign, releasing foot off brake pedal, car rolls to the rear,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582072April 10, 2024
ELECTRICAL SYSTEM
MY KEY GETS STUCK IN THE EGNITION, MY MACHANIC SAID IT IS SPECIFIC TO THIS MAKE AND MODEL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582162April 10, 2024
POWER TRAIN
Rear Deferential Housing Cracked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577992March 18, 2024
ENGINE
The contact owns a 2018 Buick Encore. The contact stated that the check engine warning light was illuminated. The contact stated that soon after the warning light appeared, the engine struggled to remain running. The contact depressed the accelerator pedal while in park to prevent the engine from shutting off. In addition, the contact stated that the vehicle hesitated upon depression of the accelerator pedal while driving at various speeds. The dealer and the manufacturer were notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577432March 14, 2024
ENGINE
We took our 2018 buick encore in to get the turbo fixed for the recall. The mechanic told us he can't test the turbo on it because the oil line going into the turbo isn't working and he has multiple other vehicles in for the SAME issue and they have been sitting in his back lot since December because he can't get the part in because everyone is out of stock. We will have to pay out of pocket for the oil line issue which will be $2300. So the turbo going bad is not the only issue this recall should cover. Because the oil line supplying the turbo should be included with the recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575106March 2, 2024
ENGINE, FUEL/PROPULSION SYSTEM
On Wednesday February 27, 2024 while driving on the highway suddenly after about 15 minutes the engine light came on stating "Engine Overheating - idle engine." The car decreased speed to about 40mph in a 60mph speed zone and then continued to decrease to 20mph with black smoke excessively blowing out of the exhaust and then a rattling /knocking sound continued from the engine until the car stopped in which I was able to pull over to the side emergency lane. My safety was at risk due to the car's sudden decrease in speed to a stop on a busy and crowded highway. I have been on the highway at least 5-6 other times in which the car almost stops on a busy expressway. I have brought the car to the GM dealership on several occasions in which I received 2 recall letters: one September 2019 (regarding the evaporative emissions purge valve does not properly close) and another recall letter November 2021 (regarding a condition that could cause the turbo charger to fail due to a sticking wastegate actuator linkage) from GM describing that there were recalls on my 2016 Buick Encore. After bringing the car to the GM dealership where I purchased the car, I explained that the engine will almost come to a stop. I described that it was very frightening to drive the car like this. The service center did complete repairs however the stalling engine continued and I continued to bring the car to the dealer complaining of this concern each time. The vehicle was not inspected by the police or insurance representatives. The Engine light sensor would continue to appear on the dash in which I brought this to the service department's attention at the GM Dealership. The GM dealership tried to correct the engine's problem but never succeeded, therefore the engine was defective and unsafe to be driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573532February 23, 2024
STEERING
I was driving at 65 when the power assist on my steering stopped and i was forced off the road. The check engine light was on and the word STEERING appeared on the dash It duplicates the description in recall 15168 but there is no recall listed for my VIN number The dealer also stated the same issue regarding the VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573502February 22, 2024
AIR BAGS, POWER TRAIN
Recall 20V668000 Recall 18V774000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571192February 10, 2024
ENGINE
Massive coolant leak. Been happening on and off since I bought the car in nov2019. Taken to several shops and have had replacement done and it goes right back to leaking. This time the shop believes it's leaking into the engine itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570974February 9, 2024
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
My radar to let me know i was going to hit something didn't go offer. It has never failed before and has been overactive actually which I appreciated before. I was doing 60 with my paraplegic wife (luckily not our 5 year old as well though) in the right lane because it's safer to go slower and be there. I was distracted by a strange machine being transported on a truck to my left. This was my fault. I hear the ultimate responsibility and the majority if not all of it. I saw the road construction trucks 400 feet ahead of me at most. Maybe less than 300 and luckily no one was to my right the truck distracting me was ahead so I had room to avoid hitting the construction truck with the sign saying move over. It was doing maybe 15. I almost killed my wife. It was my fault but still the $3000 safety package failed. Almost catastrophically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568862January 30, 2024
STEERING
The contact owns a 2015 Buick Encore. The contact stated while driving 55 MPH, the steering wheel seized with the electronic power steering warning light illuminated. The vehicle was towed to a gas station temporarily. The dealer was contacted and suggested the contact call the NHTSA Hotline for assistance. The contact referenced NHTSA Campaign Number: 15V146000 (Steering) as a possible solution; however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was 88,326.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568161January 27, 2024
ELECTRICAL SYSTEM
My antitheft alarm keeps going off and on. Yesterday my info screen went black had no back up cameras no way to control any of the car panel instruments. That was 1-26-24. Sometimes the info screen will blink off and on as I’m driving. It acts like there’s a short or something somewhere. My door locks do not always respond sometimes the doors unlock themselves. That has been going on for the last year. (2023)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566218January 18, 2024
UNKNOWN OR OTHER
My all 4 tires blew in the past years. It was due to defective tires that I was not aware of. It could have meant death or injury consequences for me and the passengers of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566389January 18, 2024
POWER TRAIN
Turbo has gone out four times in less than a year. Car is unable to accelerate and goes way below speed limit on highway which puts me and my passengers in an unsafe position traveling on a high limit road. No. Only inspected by the auto repair places I have been. No warnings prior to the Turbo going out. Turbo goes out while going up hills or going at higher rates of speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565869January 16, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Buick Encore. The contact stated while pulling out of the driveway, the vehicle made an abnormally loud sound and the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed due to a failure with the oil pump. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be towed to the dealer for diagnostic testing. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer informed the contact that a portion of the cost of the repair would be covered. The vehicle was not repaired. The failure mileage was approximately 58,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564273January 8, 2024
ENGINE
I have been employed in the Automotive Parts and Repair business for over forty years. I notice my vehicle exhaust sounded different than usual. I suspected the flex pipe part of the front exhaust pipe was leaking. This was confirmed by my local auto repair shop during a service visit. During my time as GM Parts Manager I can speak from experience to the problems these flex pipes cause because I kept two or three of them on the shelf to repair vehicles. My concern is exhaust fumes entering the passenger compartment of my vehicle because the flex pipe leaking which is just off the exhaust manifold. I contacted the local dealership where my vehicle was purchased because there still is a "Emission Warranty in effect. My 2018 Buick Encore has less than 50000 miles on it . I also contacted the Northeast Region District Service Manger with my concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Encore