Buick Encore GX Complaints

152 consumer complaints on file.

#11579563March 26, 2024
UNKNOWN OR OTHER
The Virtual Cockpit Unit on my Buick Encore GX ST 2024 keeps intermittently blackout at vehicle startup and or while driving. When this happens while driving, I have no way of knowing the speed, gas level, and other important information that would be displayed on the cockpit screen. At times when the screen starts to go out, it starts to glitch (images on screen are distorted). When this happens, it become very distracting while driving. My concern is this vehicle is unsafe under these conditions. I have only had this vehicle since mid OCT 2023. My vehicle has been serviced at the dealership on the above reported incident on [XXX], second time on [XXX], and the third time on [XXX]. I keep getting my car back thinking that the issue is fixed, and only to find out that it is not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). The contact stated the vehicle virtual cockpit unit/instrument panel has failed again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569827February 4, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I recently took my vehicle into the classic Chevrolet dealership where it was purchased for the manufacture warranty on a fuel remission pump to be replaced under warranty. When I got my car back when I reverse and switch and to drive it either jumps like it’s not getting gas, and sometimes completely dies in the middle of the road, something is not right and it was not doing that before I took it in to get that manufacturer warranty taken care of
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564958January 11, 2024
UNKNOWN OR OTHER
When the car is in park it will display shift to park. This has been an issue just trying to get my car int park. The car will not turn off because it thinks it is not in park when it is. I have to keep turning car on and off and trying over and over for it to stay in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564074January 7, 2024
UNKNOWN OR OTHER
Malfunction of rear passenger doors and back trunk/hatch. My safety and the passengers of others is significantly at risk, the doors open slightly when turning, the seal of weather stripping opens and sounds of road noise is louder than if the door windows were open. Upon closing the drivers door and a passenger opening the rear driver side door the metal touched and made a loud metal impact sound. Paint has been removed from both doors in the exact same spot that this occurred. It seems as if the doors installed either have a faulty hinge, wrong doors attached on the rear passenger doors or their is a faulty design or weld. The rear door on the driver side is visibly unaligned to the drivers door and it appears the manufacturer added extra weather stripping to compensate for the incorrect door being installed. While the doors are locked and the vehicle turns or travels over bumps in the road it is very noticeable and I do not feel my passengers are safe. I’ve never had a vehicle separate the door from the frame while driving. This can’t be safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560548December 17, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER
I started the Encore and dash flashed.Sevivice side detection system.Now the small lights on mirros dont show any more.It just happend today 12/17/2024 .I hope I dont have other issues with this vehicle. I would hate too use the lemon or too have to trade this in. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559903December 13, 2023
POWER TRAIN
The contact owns a 2022 Buick Encore GX. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P); however, the “Shift to Park” message was displayed. The contact shifted the gear shifter back and forth between drive(D) and reverse (R) and then shifted into park(P) before the proper gear was recognized; however, on several occasions, the vehicle intermittently failed to turn off when the “Shift to Park” message was displayed, and the contact left the vehicle running until the vehicle shut off by itself. The vehicle was taken to the dealer, where it was diagnosed that the gearbox needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559624December 11, 2023
POWER TRAIN
I bought my vehicle the later part of 2021 and the transmission and engine no longer work and need to be replaced. When I first purchased the vehicle the battery completely died in less than 6 months. Numerous repairs and now the warranty won't work since I am over 60000 miles even though I have not met the expiration date on my warranty. They want to charge me between 8000-12000 for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552372October 28, 2023
STEERING, SERVICE BRAKES, WHEELS
Brakes squeaking, squealing and screeching. Replaced once at approximately 8k miles. Dealership ground down rotors twice, brakes replaced once. Tires are worn in the center. AWD GX, steering seems off and unstable. Brake pedal sounds and feels like a faulty spring inside. Pedal gets stuck when switching from gas to brake. Bounces back with spring feel and noise. At times it feels like I can’t control the brake when traveling at a low rated of speed and having to suddenly stop. Then while stopped on an incline the brake feels as if it releases while still depressing the brake jolting forward. Nearly forcing into intersection. Having to leave larger distances between vehicles in front to prevent vehicle from forcibly trying to rear end another vehicle. Clunking noise when turning left at a low rate of speed with minimal acceleration, such as in and out of a driveway, parking lot or after coming to a stop at an intersection. Mostly heard only turn left. Steering wheel vibrates at high rate of speed. Intermittent rattling noise heard from front center/passenger side. Ratting noise occurs after driving a while 25-30 minutes. Screw fell out of vehicle after being serviced at a local dealership, took it back with said bolt and they did not put it back. To date I’m unaware of where it belongs. Dealership has oil change tech diagnosing, consistently “functioning as normal” and “can’t duplicate issue”. I do not feel safe driving. Hard to stop and feel in control. I’ve resulted in getting rides from others when possible. 2023 GX AWD is not safe. Manufacture notified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552370October 28, 2023
ELECTRICAL SYSTEM
Center vehicle display intermittent issues. Will not respond, turns on back up camera while driving forward, fails to connect/respond to phone plugged in USB-C. Unable to change vehicle settings when malfunctioning. Unplug the phone and at times still displays as if it is plugged in. Other times music streamed using USB-C has static. Turning on and off the vehicle doesn’t fix. Intermittently Maps become distorted while using USB-C, unable to use. Ongoing issue dealer claims this is normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552368October 28, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
Vehicle struggles to stay running in the heat with the air conditioning running. Low voltage codes pulled at dealership. When the air conditioner is running there is an awful toxic smell from the vents both with or without recycling the air. Vehicle struggles to slow then accelerate, such as normal driving conditions in rush hour traffic. Poor ability to accelerate, hesitant and jolting. AWD model with winter package in the desert doesn’t fair well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534862July 27, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
The contact owns a 2023 Buick Encore GX. The contact stated while depressing the accelerator pedal, the vehicle failed to immediately accelerate. On several occasions while depressing the accelerator pedal, the vehicle abruptly accelerated. The cause of the failure was not yet determined. The contact stated that the failure only occurred while the air condition was activated. The local dealer and the manufacturer were not notified of the failure. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534129July 24, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Vehicle appears not equipped to operate in heat with air conditioning on. Vehicle struggles to keep running, idles high and jerks while driving on the highway. When trying to accelerate after slowing down it doesn’t accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534126July 24, 2023
VISIBILITY/WIPER, EXTERIOR LIGHTING, STRUCTURE:BODY
Vehicle chrome trim on the inside dash blinds driver between 12:00 PM - 2:00 PM. The bright chrome is blinding and becomes a safety issue while driving. The design and placement of the chrome is burns my eyes while driving. Perhaps not using chrome on the interior when sending vehicles to places where it is sunny 95% of the time would prevent safety issues with visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534122July 24, 2023
SERVICE BRAKES, STEERING, SUSPENSION
While driving at a low rate of speed, turning or speed bumps the vehicle starts to rattle in the front end and steering wheel. Engine feels like it slips while rattling from the front. Seems like a motor mount, suspension, tie rod or some other component. Brakes are very hard and make lots of noise. When starting the vehicle on an incline it Lunsford forward out of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532100July 13, 2023
SEATS
2022 Buick Encore GX Does not have Lower LATCH hooks for child seat. Hooks are described in Owner''s Manual and marked on rear seats but there are no hooks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525553June 6, 2023
LANE DEPARTURE: SENSING SYSTEM: OTHER
The contact owns a 2021 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the Lane Departure warning light on the driver’s and passenger’s side sideview mirrors failed illuminate as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524332May 29, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I was driving and randomly my new 2023 Buick Encore GX and two error messages popped up and my brakes started being less responsive. The two error messages that popped up was "Service ESC" and "Service Power Steering". I will be calling the service department tomorrow to get it checked to make sure nothing is wrong. This is apparently an issue with GM cars but I need to verify that it is not an ongoing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510779March 8, 2023
EXTERIOR LIGHTING
What component or system failed or malfunctioned, and is it available for inspection upon request? I reported that my display screen would often appear corrupted when navigating. The screen will either go blank or appear grainy, preventing me from accessing the navigation or music features. Restarting my phone or turning off the display does not help. I missed a turn on a highway with heavy traffic en route to the airport most recently and it is increasingly stressful dealing with it. At another instance, my brights would come on randomly. I turned the lights off and on, which was dangerous, which did not even work. I am concerned that this may happen again, which will put the safety of myself and others at risk. I have a video of the incident where the brights kept going off and on without my control, but I am unable to upload them. I brought it to my dealership and they returned the next day saying there is nothing they can do and to bring it in when it occurs next. I live 40 minutes from the dealership and don't really have time to stop what I'm doing when the computer glitches, usually 40% of the time. In addition, I reported it to my dealership and Buick customer care. I was told on January 30th that a supervisor would reach out regarding my case, but I have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501775January 14, 2023
FUEL/PROPULSION SYSTEM
We where lucky compared to the other lady who wrote in this problem area. We where parked in a parking lot, ran in store to get item, left car running for wife to listen to radio and stay warm. As I got in, we spoke and was ready to pull out of the parking space and the car went weird. The car hesitated a little but was still running and then all the warning lights came on. It told us on the screen that steering might be effected and engine will not run to full capacity. The car ran like it was in "limp" mode(like the Kawasaki ATV when they have issue). We made it home carefully and slowly. We called and dealership had the car picked up. It's been there over a week now, their computer hook up said it was the fuel pump and also a fuel line was needed, they are waiting for the parts to come in. We have leased the standard Encore's before this GX and we never had this issue with them other 4 cars. They have been a great car, we are in hope that this is not going to become a major issue for the GX series. We made it only 9K miles when this happened. We where thinking of buying it when the lease was up, not sure where our thoughts are now. If this is a bad batch of fuel pumps or such...It could harm someone like the other lady with this issue in the middle of a highway, I hope Buick if needed will inform others of this danger and involve a recall to keep and save lives, so far everyone's been lucky???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493530November 14, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Our new 2023 Buick ENCORE GX's brakes continually GRAB whether we are approaching a slowed vehicle in front of us or not. Also, beginning yesterday, the brake pedal that I step on to start the vehicle was totally locked up and I was unable to start the car for awhile. Then, this issue went away and I could start the vehicle. More so, the constant grabbing of the brakes is dangerous. There is no rhyme or reason with this dangerous problem. The Buick dealer in Redlands says they are aware of the touchy brakes but offer no resolve. Can you help us? Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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