Buick Cascada Complaints

55 consumer complaints on file.

#11466069May 25, 2022
STRUCTURE, VISIBILITY
The contact owns a 2016 Buick Cascada. The contact stated that the rear windshield glass had begun to separate from the convertible top headliner. The contact attempted to repair the failure by using epoxy glue, but the failure returned over time. The contact took the vehicle to a dealer where she was provided a quote to replace the top. Upon investigation, the contact discovered a service bulletin Manufacturer Communication Number: 17NA216 which she linked to the failure. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455952March 9, 2022
UNKNOWN OR OTHER
My rear window of my car is becoming unglued from the top. I talked to the GM dealership nearby, and they told me I needed a new top. There was a memo put out in 2019 stating that this was happening due to not having enough primer from the manufacturer. This is a safety hazard. If my window falls out, it can create a crash and harm any vehicle behind me. If GM knew this part was bad because of a manufacturer, they should be liable to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450750February 7, 2022
STRUCTURE:BODY
My back window glass on convertible too is coming unsealed from the convertible top, if I pay to replace the top this has been reported 6 times already, and will happen again. Pointless to pay $3,000 dollars to have my top replaced. The glass is going to end up coming completely unsealed and fly off and hit someone’s car and cause an accident. My car has low milage and is financed under a reputable Buick dealership. This needs to be recalled immediately! The pictures I submitted are from a week ago, and the glass is now even more separated from the fabric.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422014June 23, 2021
AIR BAGS, SERVICE BRAKES
The contact rented a 2018 Buick Cascada. The contact stated while driving at 5 MPH and making a right turn, the brake pedal was depressed but failed to respond, which caused another vehicle going at an undisclosed speed to crash into the front driver side of the vehicle. There were no warning lights illuminated. The air bags failed to deploy. The contact was knocked unconscious and was able to exit the vehicle with the assistance of emergency services. The contact went to the hospital the next day and was informed she had sustained a broken sternum. A police report was filed. The vehicle was towed to an undisclosed location. The dealer was made aware of the failure and advised to tow the vehicle to their location so they could diagnose it. The manufacturer was made aware of the failure and did not provide assistance. The VIN and failure mileage was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11420274June 9, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2016 Buick Cascada. The contact stated that the rear windshield separated from the convertible top making it difficult to secure the top of the vehicle. The contact took the vehicle to the dealer who stated that the window and top of the vehicle needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was informed that the Vin was not under recall. The approximate failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396566February 17, 2021
WHEELS, UNKNOWN OR OTHER
I PURCHASED MY 2016 BUICK CASCADA IN 2017, IN THE SUMMER OF 2018 I NOTICED THE PAINT CHIPPING OFF ALL 4 OF MY RIMS. THEN IN DECEMBER OF 2020 I NOTICED THE BACK WINDOW STARTED TO BECOME UNATTACHED FROM THE CONVERTIBLE TOP. THE VEHICLE IS NOW OUT OF WARRANTY AND THE DEALERSHIP TELLS ME I NEED TO REPLACE THE ENTIRE TOP, WHICH IS ABSOLUTELY RIDICULOUS. I PAID $38,000 FOR A VEHICLE THAT IS FALLING APART. I DON'T UNDERSTAND WHY GENERAL MOTORS IT'S NOT HELD RESPONSIBLE FOR THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378152December 6, 2020
STRUCTURE:BODY
THE BACK WINDOW IS COMING AWAY FROM THE FABRIC TOP. HAD BEEN GETTING WORSE FOR MONTHS. I HAVE COMPLAINED TO GM. I WAS TOLD TO TAKE MY CAR TO DEALERSHIP I DID THAT MONTHS AGO, WHEN I STILL HAD WARRANTY. NOTHING WAS DONE. I HAVE TAKEN IT AGAIN TO DEALERSHIP BECAUSE THE WINDOW IS COMING OUT MORE. I NOW HAVE TO GET IT FIXED AND I HAVE TO PAY A PORTION OF THE COST OF A NEW TOP, SINCE THE WINDOW CANNOT BE PUT BACK PROPERLY. I AM MAD THAT THE DEALERSHIP WOULD NOT HELP WHEN IT FIRST STARTED AND THAT MOW. I HAVE TO PAY SOME NOW THAT I AM OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339734July 16, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
THE REAR GLASS WINDOW IS LIFTING ON THE BOTTOM LEFT CORNER. MY HUSBAND JUST NOTICED IT ONE DAY. A SERVICE BULLETIN WAS RELEASED BY GM IN NOVEMBER, 2019 REGARDING THIS ISSUE. MY INSURANCE WON'T COVER IT AS IT WAS NOT CAUSED BY AN OUTSIDE FORCE. SAFETY HAZARD: IF I DRIVE WITH MY WINDOWS OPEN AND TOP UP, I'M AFRAID THE PRESSURE WILL CAUSE THE WINDOW TO DETACH, WHICH WOULD INJURE ANY VEHICLE BEHIND ME. THIS SHOULD BE A GM RECALL. THE GLASS CAN NOT BE REPLACED WITHOUT REPLACING THE ENTIRE SOFT TOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311201February 24, 2020
STRUCTURE:BODY
BOTH QUARTER PANELS HAVE AT 25 ROCK CHIPS. THE FRONT WHEEL STICKS OUT AND IS FLICKING THE ROCK BACK TO THE QUARTER PANELS WHICH STICKS EVEN FURTHER OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256130September 17, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 BUICK CASCADA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY DECELERATED AND/OR SHUT COMPLETELY OFF. THE VEHICLE WAS RETURNED TO ED MORRIS AUTO BLVD (10133 US HWY 19, PORT RICHIE, FL) ON FIFTEEN SEPARATE OCCASIONS FOR THE SAME FAILURE. DURING THE SERVICE VISITS, THE BATTERY AND TURBO CHARGER WERE REPLACED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185795March 11, 2019
SERVICE BRAKES
ON TWO (2) OCCASIONS DURING A TWO WEEK PERIOD THE FRONT BREAKS HAVE LOCKED WHILE IN MOTION (ONCE ON A CITY STREET & ONCE ON LOCAL HIGHWAY) BRAKES WERE REPLACED ON FIRST EVENT & VEHICLE IS BEING INSPECTED AFTER TOWING TO BUICK DEALER AFTER SECOND EVENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033212October 13, 2017
ENGINE, STRUCTURE:BODY, WHEELS
TL* THE CONTACT OWNS A 2016 BUICK CASCADA. WHILE DRIVING APPROXIMATELY 1 MPH, THE VEHICLE DROVE OVER A CURB. WHEN THE VEHICLE WAS TAKEN TO AXELROD GMC BUICK (PARMA, OH, 216-661-5060) FOR AN OIL CHANGE, THE TECHNICIAN DIAGNOSED THAT THERE WAS A CRACK IN THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO ASSESS THE DAMAGE. THE INVESTIGATOR WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT WAS OFFERED A RENTAL VEHICLE WHILE THE DEALER KEPT THE VEHICLE FOR INVESTIGATION. WHEN THE CONTACT RETRIEVED THE VEHICLE, SHE NOTICED THAT ALL PARTS OF THE VEHICLE, INCLUDING THE STEERING WHEEL AND SEATS, VIBRATED. THE DEALER WAS UNABLE TO EXPLAIN THE CAUSE OF THE FAILURES AND DID NOT TEST DRIVE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE VEHICLE WAS PERFORMING AS EXPECTED. THE FAILURE RECURRED AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000828June 23, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE FRONT COLLISION ALERT DOESN'T WORK AT ALL. IT IS SUPPOSED TO LIGHT UP AND MAKE A SOUND TO WARN THAT YOU ARE APPROACHING ANOTHER CAR TO FAST, IT DOESN'T. THE INDICATOR THAT LIGHTS UP GREEN TO SHOW THAT THERE IS A CAR IN FRONT OF YOU SHOULD TURN AMBER IF YOU GET TO CLOSE, IT DOESN'T. THIS IS AN OPTION THAT I BOUGHT AS A SAFETY DEVICE OR SOMETHING TO ASSIST IN MY SAFE DRIVING. I TOOK IT BACK TO THE DEALER AND THE TECH SAID THAT PER THE GM TECHNICAL DOCUMENT THAT IT WORKED AS IT SHOULD, EVEN THOUGH THE SERVICE ADVISOR AND THE TECH AGREED THAT IT DIDN'T WORK AT ALL. I HAVE A COPY OF THE SERVICE MANUAL DOCUMENT, NUMBER 3819903, AND MINE DOESN'T PERFORM AT ALL LIKE THE DOCUMENT SAYS IT SHOULD. I BOUGHT THIS CAR IN PART BECAUSE OF THE SAFETY FEATURE, AS IT STATES ON THE NEW CAR STICKER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894593August 10, 2016
UNKNOWN OR OTHER
LETTER FROM SENATOR GILLIBRAND ON BEHALF OF CONSTITUENT RE ASSISTANCE IN GETTING GM TO PROVIDE PARTS FOR THE REPAIR OF 2016 BUICK CASCADE. *SMD THE CONSUMER STATED THE VEHICLE SUSTAINED FRONT END DAMAGE IN A COLLISION ON JUNE 23 ,2016 AND THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862556May 2, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 BUICK CASCADA (NA). WHEN THE CONTACT STARTED THE VEHICLE, THE FRONT CAMERA EXPERIENCED A FAILURE AND SEVERAL SAFETY FEATURES WERE DISABLED IN THE VEHICLE. THE DEALER DIAGNOSED THAT A SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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