BMW X5 Complaints (2025)

60 consumer complaints on file.

#11689222September 23, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear cross traffic alert on this vehicle either does not work at all or, when it does work, it is ineffective in warning the driver. I brought the vehicle into my BMW dealer and they told me that it is operating as intended. In most cases, when backing out of a parking space or my driveway, I get no warning at all. In some cases, I did get some faint warning that was not obvious enough to actually get my attention. Many times, when I was backing up, I almost was hit by a passing car because I expected to get a warning and did not. There is a very large number of complaints about this problem on the internet. Unfortunately, I did not see these complaints before buying the vehicle. Had I known that this safety feature was ineffective in what it was designed to do, I would not have bought the vehicle. I am actually considering selling vehicle after only 7 months of ownership and taking a loss as a result of this problem. If there is a loss to be taken, it should be by BMW not me as the consumer. I believe that BMW has committed fraud with respect to rear cross traffic alert. They falsely represent that the vehicle has rear cross traffic alert which is a material fact known by them to be false. Buyers, to their own detriment, rely on this false representation in deciding to buy the vehicle. The buyer is not getting an important safety feature that they paid for and the absence of the safety feature puts them at risk of a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687159September 14, 2025
ENGINE, POWER TRAIN
While driving this new 2025 BMW X5 M60i vehicle with only 6200 miles, all of a sudden battery failure indicator came on in the middle of traffic, followed by drivetrain failure / malfunction indicator came on. BMW roadside assistance was contacted, and advised me to have vehicle stopped and pulled over immediately and towed. Situation was dangerous as the traffic was flowing at 40 mph. Vehicle Eventually totally lost power. It was towed to local BMW dealership where it was purchased from. The dealership service department was able to reproduce the issue, confirmed that it was a cracked transmission casing, resulting in fluid leak, causing electrical failure and leading to mechanical failure. BMW head office was contacted By the dealership service department and new transmission was requested. Please refer to pages 3 and 4 of the service report attached for details. This is a brand-new vehicle, bought directly from dealership 5 months ago, and had been driven with caution and care. No prior indicators were ever noticed. My safety and safety of nearby vehicles was compromised due to the fact that power was suddenly lost and engine failure unexpectedly occured at such low mileage in fastr flowing traffic. It is incomprehensible that a brand-new vehicle such as this would all of a sudden develop a serious malfunction without prior warning, and have a cracked / broken transmission casing which was found to be leaking fluids. It seems it was defective to begin with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687157September 14, 2025
SERVICE BRAKES
NHTSA issued a recall (#24v-104) in Feb of 2024. As yet (1 1/2 years later), no remedy is available. How long must I be at risk of a motor vehicle accident before a solution is available?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683610August 28, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681835August 20, 2025
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes Hydraulic). The contact called the dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact a second notice would be provided when parts became available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681802August 20, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact was informed by the dealer that parts for the recall repair were only available for newer vehicles. The manufacturer was made aware of the issue and informed the contact that parts were not yet available for the vehicle. The contact had not experienced failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679552August 9, 2025
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
BRAND NEW X5 BMW 50E CAME TO A STOP AND ENTIRE CAR WENT DEAD. NO START, LIGHTS, IN TOTAL DARKNESS WITH NO EMERGENCY LIGHTS. DASH SCREEN DID SHOW A DRIVE TRANE MALFUNCTION BEFORE IT TOTALLY DIED. CAR WAS REPAIRED AFTER 2 MONTHS AND REPLACEMENT PARTS MALFUNCTION. CAR STILL HAS ELECTRONIC ISSUES AND HAS BEEN IN THE SHOP 3 TIMES SINCE MAJOR FAILURE. SAFETY ISSUE WITH NO EMERGENCY LIGHTS AND IF I HAD BEEN DRIVING AND VEHICLE WENT DEAD I WOULD HAVE HAD A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673810July 15, 2025
ELECTRICAL SYSTEM
This 2025 SUV X5 xDrive50e the hybrid battery will over heat in hot weather temperatures therefore the battery will not charge with the issued 110 plug in home charger. BMW was aware of this malfunction and never warned or recalled the information to customers. This vehicle will not allow climate control features to work because there is no charge on the battery as well. The vehicle can overheat and could shut down and this problem was never disclosed to customers. The vehicles were selling in 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672679July 11, 2025
ELECTRICAL SYSTEM
The SUV has been in the dealer service center twice. BMW includes a charging cable a dual 110v/220v intended to charge the car as it is a plug in hybrid. Per the dealer the charging cable and the car are working as intended however when plugged in it will loose charge not gain it. The problem with this is the car will not remote start/ pre-condition in the hot Arizona sun without the battery having a charge on it. The design is a heat pump which runs on battery not the ICE. The charger is not able to keep up with the electrical demand of the charging system while plugged into a 110v outlet even suppling up to 20A. There is no formal literature about the charging cable being unable to charge the battery when the temperature is more than 90 degrees outside. The dealers suggestion is to install a separate paid for 220v charger (-/+ $2,000). The safety issue is the car will not cool sufficiently for a child to be in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672515July 10, 2025
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2025 BMW X5. The contact stated upon starting the vehicle, several unknown warning lights were illuminated. Additionally, the contact stated that there were twenty-one failure codes displayed on the infotainment system screen. The contact stated that upon starting the vehicle the following day, no warning lights were illuminated. The contact stated that a dealer mobile technician arrived to the residence, and the vehicle was driven to the dealer, where it was diagnosed that an improper coding of the electronic modules had caused the Digital Motor Electronics (DME) to not communicate. The contact was informed that the electronic modules needed to be recoded. The DME data was cleared, and the DME was reprogrammed. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672440July 10, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My cross traffic warning system is inoperative. Dealer said the sensors are operating normally. This is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671130July 3, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving home on a two lane road that is joined by a side road at a 45degree angle. A woman ran the stop sign and suddenly appeared on my road right in front about 40-50 feet away. The BMW did not show any visual or audible warning and the forward collision mitigation system functioned in a substandard way not mitigating the crash into the woman’s drivers door. Damages amounted to 25.8k to my vehicle and took 48 days to repair at my local BMW dealer in Albany NY. BMW states to me that the system worked properly. If that was the case how come I had massive front end damage impacting about 30 mph. The BMW manual shows a frontal cross traffic intrusion and leads one to believe in the system. It is substandard and needs revision by BMW engineering.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11670071June 29, 2025
VISIBILITY/WIPER
The gloss finish of wood and metal on dashboard and center console along with glass prism gear and infotainment controller of these vehicles present significant visibility issues. These visibility issues manifest in reflections on the driver and passenger window glass in a manner that obscures side mirror visibility. The high gloss finish of the dashboard wood cause blinding reflections from the sunlight depending on positioning of the vehicle relative to the sun. The jewel-like glass of the gear selector and infotainment controller cause additional sunlight reflections which can blind the driver depending on the position of the vehicle relative to the sun.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669880June 28, 2025
ENGINE, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple issues with the software. 1. Since yesterday, [XXX] car failed to start with the message "software upgrade failed". Sitting like a brick now - engine doesn't start and can't get the car off parking mode. 2, Last week, the remote functions of the software as well as emergency call system stopped working. Called the local dealer BMW of North Canton on June 25, Ohio to check and fix and they scheduled it for Monday June 30. But car refused to start per point 1. 1. Couple of times got the message while driving that driver inability to drive detected and suddenly slowing down the car and veering it to a side. Transient actions. Took it to the dealership, supposedly a software bug was fixed but then the message flashed one more time recently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668264June 20, 2025
SERVICE BRAKES, POWER TRAIN
My 2025 BMW X5e was repaired under recall 24V‑104 for the integrated brake system. Before this recall, the vehicle did NOT have any braking hesitation or drag issues. After the recall repair was done (replacement and reprogramming), the vehicle now shows hesitation to move forward after releasing the brake pedal from a complete stop, as if the brakes are still dragging. This creates a safety concern when merging into traffic or driving in stop‑and‑go conditions. The dealer is unable or unwilling to resolve the issue. I am requesting NHTSA to investigate this recall fix as it may have introduced a new defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666446June 12, 2025
SERVICE BRAKES
It has now been a year since i picked up my 2025 X5, and I STILL have not been able to get it repaired. My dealer informed me that there is still no remedy for me car. It has now been a year of me owning the car and driving around with a recall on my brakes. This is ridiculous. Not no mention the fact that when i picked up this car, there was already a recall on them that my dealer did not make me aware of. BMW sold me a car with a brake recall and still hasn’t fixed it after a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665542June 7, 2025
VISIBILITY/WIPER
Visibility in outside mirrors is obstructed by reflections of dash materials
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659880May 9, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: LANE KEEP: STEERING ASSIST, ELECTRICAL SYSTEM
The contact owns a 2025 BMW X5. The contact stated while driving at approximately 35 MPH, the blind spot warning light was inoperable, and the Forward Collision Avoidance assist sensor warning light was deactivated on the instrument cluster. The contact had taken the vehicle to the dealer, where it was diagnosed and determined that the electrical system and harness had failed and needed to be replaced. The vehicle was repaired. The contact stated that the Lane Keep Assist System was inoperable. The contact had taken the vehicle back to the same dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658853May 5, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward Collision Braking, a safety system, is deactivated when cruise control is activated. Further BMW sells the X5 with the mode button of the Driver Assistance Package available on the steering wheel. This to me is deceptive. My previous X5 had the system a when I activated it by pressing the mode button it worked. I assumed by pressing the mode button on the new X5 it would also work. To me this is like activating the turn signal- the feature is there, you activate it, you expect it to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658568May 2, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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