BMW X5 Complaints (2024)

144 consumer complaints on file.

#11690191September 28, 2025
SERVICE BRAKES
My BMW X5 has a recall on the braking system that was sent to me on October 2024 and still nothing has been done about it yet, the dealer always says it's not available yet, I believe this problem should be fixed by now and wonder if BMW will ever fix this problem, I believe they have had enough time to correct this. [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689269September 23, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688281September 19, 2025
ELECTRICAL SYSTEM
Since purchasing the car new, the check engine light has come on repeatedly (probably about ten times in 2+ years). I believe it’s related to the electric charging components. This seems to be a known and unresolved problem with this model. BMW has refused to replace the vehicle or even acknowledge that this is a known problem, even though I paid almost 90K for the car. They just expect me to take it to the dealership every couple of month. I told them I want to trade in the car and asked how they intend to stand behind their defective product, and I have heard nothing in return. The check engine light is currently on since the most recent software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688105September 18, 2025
STEERING, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A car from the other side made an illegal left turn in front of me, and I braked very early, yet still slid into them. The car had been inspected at the time at the collision center, and had DTC codes from before repair and after repair, showing the Integrated Brake systems had failures before and after. There was no mention of the results of the inspection until I asked after another braking incident occurred two weeks later. There were moments where a light would pop up for a second, then disappear. It may have happened only once.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11688104September 18, 2025
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Integrated Brake System and Dynamic Safety Control both malfunctioned, not turning on. The car is totaled, so I don't think anything is available for inspection. There was water on the highway, and the car ended up going off the road into the grass and rolled over a few times before landing at the bottom of the ditch 100ft away. The car was not inspected because I was not aware of the major recall until I started looking into it. There was a snapshot of the DTC codes two weeks before the incident and there were codes specifically for the IB system as noted in the recall. There may have been one or two times throughout driving the car beforehand that a error light popped up, but then it disappeared almost immediately after.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11686029September 9, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685835September 8, 2025
SERVICE BRAKES
Test DSC hydronic unit. Drive carefully! Take to your nearest dealer! Brake booster malfunction on recall but my vin number doesn’t show up on recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685629September 8, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact stated that after receiving the notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); the contact was informed that parts were still not available for the recall repair. The local dealer and manufacturer were notified of the failure. The contact had not experienced a failure related to the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682185August 21, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682118August 21, 2025
SERVICE BRAKES
I have had an open recall for BRAKING since February 12. Both BMW USA and my local deal say they cannot or will not fix the issue. Again, this is for braking. BMW USA has not responded to multiple emails. I no longer feel safe driving this vehicle. It is on a lease and I wish to terminate the lease with no penalty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680920August 15, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
I have recently experienced sudden phantom braking on my vehicle on three separate occasions, following a recall on a brake module that was taken care of at the dealer. Each time this happened at highway speed for no apparent reason. The dealer, BMW of Buffalo has had the car for over a week without finding the problem. They have been in constant touch with corporate, trying to diagnose this. No luck! I will not drive this Vehicle, nor can I in good conscie nce trade it in to another dealer. I could be held liable. I'm wondering what you may have on record since there are reports on the web of similiar occurances
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680302August 13, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The drive train failed on the car and left the car without power as the transmission disengaged and was revving in drive mode. This happened when I was making a right turn. Oncoming traffic had to dodge us making it a very dangerous situation. The shoulder was narrow so half of the car in the number one lane. The car had been back into the dealership many time for similar issue but this time the car actual hard warning signs flash on the screen and loss complete power and maneuverability. A few different lights came on the dash. Prior to the car completely shutting down, the car would down shift really hard and the computer says the car was trying to go in reverse. I’ve loss all confidence in this car and feel unsafe getting back into it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678086August 3, 2025
SERVICE BRAKES
There has been no incident. This safety recall was issued on February 2024. BMW is still unable, or unwilling, to provide the parts to remedy this safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677455July 31, 2025
VISIBILITY/WIPER
On [XXX], while my 2024 BMW X5 was parked and stationary in an uncovered lot in Fort Lee, NJ, a large crack suddenly formed on the windshield. The crack originated at the top edge and extended approximately 8 inches. There was no impact observed, and the windshield had no prior chips or damage. The vehicle was exposed to sustained outdoor temperatures near 100°F for multiple consecutive days due to an extreme heat dome over the region. I suspect a thermal stress fracture possibly related to glass quality or installation. This type of failure raises safety concerns about the structural integrity of the glass. I have contacted BMW and am awaiting their response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675863July 24, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
On July 23, 2025, at around 10:50 AM, shortly after leaving my community and driving onto a main road, my BMW X5 suddenly experienced what felt like an emergency braking event and completely lost power. I was driving at approximately 40 mph when this happened. It caused surrounding vehicles to honk and make sudden maneuvers to avoid a collision, creating a dangerous situation. I was extremely frightened and shocked, and for a moment I panicked because there were cars all around me. With the help of a friend and my family, I contacted BMW Roadside Assistance. It took nearly five hours before my vehicle was finally towed about nine miles away to the Irvine BMW dealership for service. This incident has caused me extreme emotional distress, sleeplessness, and serious concerns about the safety and quality of the vehicle. I am seeking help and an official investigation into this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673884July 16, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the message "Stop, the vehicle will be turning off" was displayed on the instrument panel. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673752July 15, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671218July 4, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I received a recall notice for Integrated Brake Failure on February 2024, but the manufacturer has still not provided a remedy or parts as of July 4th 2025. I contacted the dealer and was told there is no ETA for the repair. I believe this delay is unreasonable, and I am concerned about the safety implications of continuing to drive the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670210June 30, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Rear cross traffic alert system never works whenever a car is approaching. Only works when it is too late. Definitely no pedestrian alert. Much cheaper vehicles with this feature actually sound an alert before any emergency activation. Dealer states system is working according to spec. BMW Forum has many complaints with this system that cost extra $s on my suv. THIS IS A SAFETY ISSUE & a Manufacturer quality issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669447June 26, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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