BMW 328xi Complaints (2011)

67 consumer complaints on file.

#11196609April 16, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY VEHICLE WAS MAKING A SQUEALING NOISE, WAS LOUDER WHEN RUNNING BUT SITTING STILL. TOOK IT TO A GARAGE AND VALVE COVER GASKET WAS LEAKING APPARENTLY. I KNOW THIS HAPPENS TO CARS BUT MY BMW IS A 2011 WITH ONLY 65500 MILES AT THE TIME.. COSTED ME 1000 DOLLARS TO FIX AND A MONTH BEFORE THIS THEY DID A RECALL ON THE PCV VALVE AND HAD IT TORE APART. MAYBE IT WAS SOMEONE'S MISTAKE WHEN REASSEMBLING THE PCV VALVE HEATER DURING RECALL AT BMW DEALER AT TOWNE AUTO IN WILLIAMSVILLE NEAR BUFFALO NY?? IDK BUT THAT IS LOW MILEAGE FOR THIS TO HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150196November 8, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
11/2016 - CAR STALLED ON THE INTERSTATE AND WOULDN'T RESTART. COMPLETE POWER FAILURE (ENGINE, BRAKES, STEERING) - MECHANIC REPLACED A GAS VALVE. THE EXACT SAME PROBLEM HAPPENED TWICE MORE. BMW REPLACED THE FUEL PUMP AND NOW WANTS TO REPLACE THE CONTROL MODULE. ALL THIS WITHIN 3000 MILES. SEEMS LIKE A MAJOR FUEL SYSTEM FAILURE. 04/03/18-104795 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -BLOWER MOTOR RECALL WAS PERFORMED DUE TO THE FACT THAT YOURS WAS INOPERABLE -PCV VALVE RECALL -CHECK ENGINE LIGHT WAS ON AND THE CAUSE WAS THE FUEL PUMP. CAR HAS BEEN DRIVEN 2766 MILES IN BETWEEN THE NEXT VISIT. 09/28/18-107561 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -A/C SERVICE DUE TO THE A/C NOT BEING COLD ENOUGH. -SLUGGISH RUNNING (CAUSE WAS THE DIFFERENTIAL PRESSURE SENSOR) AN EMISSIONS ITEM THAT HAS NOTHING TO DO WITH THE FUEL PUMP AND THE VEHICLE ALSO NEEDED THE (CHARCOAL CANISTER) REPLACED, ALSO AN EMISSIONS ITEM. CAR HAS BEEN DRIVEN 487 MILES 10/23/18-108048 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -AWD/ABS/EMERGENCY EBV LIGHT IS ON-( THIS IS CONTROLLED BY THE VTG MODULE) I'M NOT GETTING A SIGNAL FROM THIS MODULE. AFTER INSPECTING WHAT WE COULD OF THE MODULE THAT IS WHEN THE TECHNICIAN FOUND THAT THERE WAS WATER IN THE PASSENGER REAR FLOORBOARD. -FUEL PUMP MESSAGE ON THE SCREEN (CAUSE IS THE EKPS MODULE) THE MODULE CONTROLS WHAT THE FUEL PUMP DOES. IF THIS MODULE IS MALFUNCTIONING THEN THE FUEL PUMP ISN'T OPERATING PROPERLY RESULTING IN THE 'FUEL PUMP' MESSAGE ON THE SCREEN. IT IS THE SAME ISSUE, YET THEY HAVE "FIXED" TWO DIFFERENT PARTS OF THE FUEL SYSTEM ALREADY. WHAT ARE THE ODDS THAT A THIRD, EVEN MORE EXPENSIVE PART WOULD FAIL SO SOON?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131624September 25, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
BEFORE ANY PROMPTS ON THE NAVIGATION SCREEN EVER CAME UP, I WOULD OFTEN SOMETIMES SMELL SOMETHING BURNING OR GIVING OFF A HOT RUBBER SMELL WHICH I ADDRESSED AS SOON I PURCHASED THE VEHICLE FROM QUEENS AUTO MALL AUCTION, THEY SAID IT WAS NOTHING TO WORRY ABOUT IF I DID NOT SEE THE CHECK ENGINE LIGHT ON. WHILE I WAS DRIVING MY BMW 328 XI 2011 THE CAR SUDDENLY LOST POWER AND A FUEL PUMP MALFUNCTION DISPLAY PROMPTED ON MY NAVIGATION SCREEN. THE CAR STOPPED ON A BRIDGE IN THE LEFT LANE WITHOUT ME BEING ABLE TO PULL OVER. THE CAR WOULD NOT START UP AGAIN AT ALL AFTER SEVERAL ATTEMPTS. I WAITED ABOUT 30 MINUTES AND THE CAR STARTED UP AGAIN. I DROVE IT BACK HOME 5 MIN AWAY AND GOT MY VEHICLE TOWED TO THE BMW OF MANHATTAN WHERE THEY SAY THEY TOOK CARE OF THE PROBLEM. ONCE I PICKED UP THE VEHICLE, I DROVE FOR APPROXIMATELY 25-30 MINUTES BEFORE THE SAME EXACT THING HAPPENED AGAIN AND I WAS BARELY ABLE TO SWITCH INTO THE RIGHT LANE SO I CAN PULL OVER AND HAVE ANOTHER TOW COME AND TAKE MY CAR TO BMW OF MANHATTAN JUST AN HOUR AFTER I HAD IT SERVICED. I HAD THE RECALL FOR THE PCV VALVE HEATER REPLACED AT THAT SERVICE SO I KNOW THE SAME FIRE/RUBBER BURNING SMELL CAN'T POSSIBLY BE FROM THAT VALVE RECALL. I HAVE SEEN ONLINE MANY PEOPLE HAVE THE SAME PROBLEM WITH THEIR 3 SERIES, AND I AM CONCERNED THIS MAY BE AN UNDERLYING ISSUE WITH ALL 3 SERIES BMW 2006-2011. IN BOTH OF THESE SEPARATE INSTANCES I WAS DRIVING AND WAS VERY SCARED THAT I COULD HAVE GOTTEN INTO A SERIOUS CAR ACCIDENT IN NEW YORK CITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129081September 12, 2018
ELECTRICAL SYSTEM
FOR SEVERAL MONTHS MY AIR CONDITIONER HAD BEEN BLOWING WARMER AIR THAN NORMAL BUT WAS TOLERABLE. A WEEK AGO, WHILE DRIVING ON THE INTERSTATE I SMELLED A BURNING PLASTIC SMELL. ALMOST IMMEDIATELY MY AIR CONDITIONER SHUT OFF. FOLLOWING THAT THE RADIO AND DISPLAY SHUT OFF AS WELL. I PULLED OVER TO THE SHOULDER OF THE ROAD AND PUT THE CAR IN PARK. AT THAT POINT I NOTICED WHITE SMOKE COMING FROM THE VENTS IN THE DASH. I GRABBED SOME THINGS AND GOT OUT OF THE CAR. WITHIN 2 MINS OF NOTCHING THE BURNING SMELL, FLAMES BEGAN COMING OUT FROM UNDER THE PASSENGER SIDE OF THE DASHBOARD. MY CAR WAS TOTALLY ENGULFED WITHIN SEVERAL MINUTES BEFORE THE FD ARRIVED ON SCENE. THE CAR IS A TOTAL LOSS WITH THE FIRE CONTAINED FROM THE DASHBOARD BACK THROUGH THE CAB OF THE CAR. AFTER READING ABOUT THE BLOWER MOTOR RECALL, I SUSPECT THE AC NOT FUNCTIONING PROPERLY WAS IN DIRECT RELATION TO THE ISSUE. I NEVER RECEIVED ANY RECALL NOTIFICATIONS ABOUT POTENTIAL FIRE ISSUES. IT WAS NOT UNTIL MY CAR BURNED AND I STARTED RESEARCHING THAT I CAME ACROSS MANY REPORTS OF VERY SIMILAR ISSUES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11122989August 28, 2018
ELECTRICAL SYSTEM
2 RECALLS FOR RISK OF FIRE FILED IN OCT 2017. 17V676 & 17V683. NOTICE RECEIVED 12/02/ 2017. TO DATE 8/28/2018 NO REMEDY AVAILABLE! BOTH KNOWN FIRE RISK AND NO ACTION FROM BMW 9+MONTHS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122787August 27, 2018
ENGINE, POWER TRAIN
CAM BOLTS SHEAR OFF AND FALL INTO ENGINE RESULTING IN COMPLETE LOSS OF POWER ON THE FREEWAY WHILE IN DRIVE, EXTENDED WARRANTY SHOULD FIX THIS HOWEVER ALL THEY DID AT BMW TRI CITIES WAS PUT NEW BOLTS ON AND THERE ARE MASSIVE ISSUES HAPPENING RELATED TO BOLTS FAILING, THEY WILL DO NOTHING ABOUT THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122335August 25, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AFTER 3 SEPARATE RECALLS, ALL BMW DEFECTS. NOW CHANGED BATTERY, AND WINDOWS AND DIRECTIONALS WONT WORK. NOW DEFECTIVE FOOTWELL PART COSTING 800PLUS. BMW WILL REPLACE, BUT ONLY IF I TAKE TIME OFF WORK AND HUGE EXPENSE TO DRIVE 4 HRS EACH WAY TO NEAREST DEALERSHIP, BECAUSE THEY REFUSE TO TOW, EVEN THO THEIR PART WENT BAD. THEY ARE FORCING ME TO DRIVE (CANT AFFORD TO TOW) A CAR WITH 2 SAFETY RECALLS AND A BAD COMPUTER SYSTEM TO ANOTHER STATE WITH NO VIABLE OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121766August 22, 2018
AIR BAGS, STRUCTURE:BODY, WHEELS
I WAS DRIVING AT A SLOW SPEED DURING HEAVY TRAFFIC IN TOWN AT 4 PM ON A SUNNY DAY. THE CAR AHEAD OF ME SLOWED DOWN EVEN MORE AND WHEN I WAS TRYING TO SLOW MY CAR TOO, IT DID NOT SLOW DOWN AT ALL. I DID HIT THE CAR AHEAD OF ME AT A SLOW SPEED AND THE AIR BAG DEPLOYED CAUSING SEVERE INJURY TO MY RIGHT WRIST AND TO THE LEFT WRIST. IT CAUSED PROFUSE BLEEDING BECAUSE THE AIR BAG CAUSED CUTS IN MY WRIST AREA, VERY CLOSE TO A VEIN. A FIVE INCH HEMATOMA APPEARED WITHIN MINUTES IN THE RIGHT WRIST AND THE SKIN WAS SCRAPED OFF BOTH WRISTS. SEVERAL BURN MARKS ARE ALSO VISIBLE ALL THE WAY UP TO THE BEND OF MY ARMS. THE POLICE CAME WITHIN MINUTES AND THEY BANDAGED MY WRISTS TO TRY TO STOP THE BLEEDING. AN AMBULANCE WAS CALLED AND THE EMT WANTED TO TRANSPORT ME TO A HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11120434August 16, 2018
AIR BAGS, ELECTRICAL SYSTEM, SEATS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
PASSENGER FRONT SEAT OCCUPANCY MAT/SENSOR FAILED, CAUSING AIR BAGS TO TURN ON/OFF, AND TRIGGER FALSE POSITIVES AND FALSE NEGATIVES FOR MINIMUM WEIGHT OCCUPANCY, THEREBY TRIGGERING SEAT BELT ALARM, AND DISABLING/ENABLING AIR BAGS INCORRECTLY. THIS WAS A RECALL IN THE SAME CAR, MODEL YEAR 2006. I WOULD LIKE MY FEEDBACK ON THIS SUBJECT TO HELP INITIATE THE SAME RECALL FOR THE 2011 MODEL YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118536August 8, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 328XI. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED BY BMW OF ROCHESTER (4250 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 598-9213) PER AN UNKNOWN NHTSA CAMPAIGN NUMBER, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,479.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115562August 3, 2018
ENGINE
POSITIVE CRANKCASE VENTILATION (PCV) VALVE HEATER. I HAVE HAD THE CAR REPAIRED OUT OF MY OWN POCKET WHEN THIS PART FAILED BECAUSE THE REMEDY IS STILL NOT AVAILABLE. BMW WILL NOT EVEN LOOK AT MY CAR IN ORDER TO ISSUE A REIMBURSEMENT BECAUSE THEY SAID THE REMEDY MUST BE AVAILABLE FIRST. IT HAS ALMOST BEEN A YEAR SINCE THE RECALL WAS FIRST RECOGNIZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115564August 3, 2018
UNKNOWN OR OTHER
BLOWER MOTOR WIRING.MY FAN HAS STOPPED WORKING. I HAD IT FIXED ONCE BEFORE OUT OF MY OWN POCKET. IT HAS BEEN ALMOST A YEAR AND THE REMEDY IS STILL NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097534May 23, 2018
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TL* THE CONTACT OWNS A 2011 BMW 328XI. WHILE THE VEHICLE WAS PARKED, THE BLOWER MOTOR AND WIRING HARNESS BECAME OVERHEATED, MELTED, AND CAUSED DAMAGE TO THE GLOVE BOX AND THE PASSENGER SIDE CARPET. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BLOWER MOTOR AND HARNESS NEEDED TO BE REPLACED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V676000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11079705March 15, 2018
ELECTRICAL SYSTEM, ENGINE
ON NOV. 3,2017, BMW ANNOUNCED FIRE DANGER DUE TO BLOWER MOTOR WIRING AND A PCV HEATER. NEITHER OF THESE REPAIRS SOUNDS COMPLICATED (REPLACE WIRING) BUT FIVE MONTHS LATER, BMW ON THEIR WEBSITE CONTINUES TO SAY A "REMEDY NOT YET AVAILABLE". THIS DELAYS SUGGESTS THAT BMW IS NOT PRIORITIZING OR TAKING THESE DANGERS SERIOUSLY. NHTSA NEEDS TO ENCOURAGE BMW TO EXPEDITE THIS RECALL FOR THE SAFETY AND PEACE OF MIND OF BMW OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078216March 8, 2018
ENGINE
PVC VALVE OVER HEATED AND SPRAYED OIL ON EXHAUST MANIFOLD. RECEIVED RECALL NOTICE FROM BMW TO GET IT FIXED BUT DEALER INFORMS ME NO PARTS ARE AVAILABLE AND NO IDEA WHEN PARTS WILL BE AVAILABLE. BMW ADVISES NOT TO DRIVE CAR WITH DAMAGED PVC VALVE. STILL DRIVING CAR AS IT IS THE ONLY CAR I HAVE. PLEASE ASK BMW TO SUPPLY DEALERS WITH PARTS TO FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075712March 1, 2018
FUEL/PROPULSION SYSTEM
WITHOUT ANY TIME TO PULL OVER, MY CAR HAS SUDDENLY STOPPED ON A BUSY HIGHWAY AT SPEEDS OF ABOUT 45 AND 65 NOT ONCE BUT TWICE IN ABOUT A 3 MONTH SPAN. FIRST TIME I WAS STUCK IN A MIDDLE LANE GOING ABOUT 45MPH AND MY CAR COMPLETELY CAME TO A STOP. I NEEDED POLICE TO COME OUT AND AN EMERGENCY TOW DUE TO LOCATION. I TOOK MY CAR TO MY BMW DEALERSHIP AND WAS TOLD IT WAS A FUEL PUMP PROBLEM AND THAT IT HAD BEEN CORRECTED. NOW 3 MONTHS LATER IT HAS HAPPENED AGAIN ON A DIFFERENT PART THE SAME BUSY HIGHWAY AT ABOUT 65MPH AND I HAD TO HAVE A POLICE OFFICER COME OUT AND PUSH ME INTO THE SHOULDER BECAUSE AGAIN, BY CAR COMPLETELY CAME TO A STOP WITH NO TIME TO SWITCH LANES AND GET TO A SHOULDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072772February 13, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062868January 15, 2018
ELECTRICAL SYSTEM
"BMW BLOWER MOTOR RECALL". ON SATURDAY 1/13/2018. MY CAR CAUGHT FIRE WHILE IT WAS PARKED AT MY OFFICE. 1 MOUNTAIN RD SUFFIELD, CT. THE FIRE DEPT. RESPONDED AFTER I CALLED 911 TO REPORT THE FIRE AND THAT I COULD NOT GET THE UNLOCK BUTTON TO WORK FROM MY KEY REMOTE. THE FIRE DAMAGE WAS FROM AN ELECTRICAL FIRE THAT STARTED UNDERNEATH THE DASH BOARD ON THE PASSENGER SIDE. THE "BLOWER MOTOR" CAUGHT FIRE AND MELTED THROUGH THE DASH ONTO THE RUBBER MAT ON THE PASSENGER SIDE OF THE VEHICLE. THE SUFFIELD FIRE DEPT HAS THE OFFICIAL REPORT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11060728January 5, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BMW OF ANNAPOLIS LOCATED AT 31 OLD MILL BOTTOM RD, ANNAPOLIS, MD 21409; (410) 349-9312) STATED THAT IT COULD BE MORE THAN SIX MONTHS TO RECEIVE THE PARTS FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058130January 2, 2018
ENGINE
VENOUS BOLTS MAKE DAMAGE TO THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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