BMW 328i Complaints (2014)

152 consumer complaints on file.

#11630903December 16, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact stated that the instrument cluster was partially inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630651December 13, 2024
FUEL/PROPULSION SYSTEM
FUEL TANK LEAKS GASOLINE. an alarming amount of fuel leaks and this is an issue that seams common among BMW F30 chasis. In my case when my car is ful tank it starts dripping fuel, visible. the problem seems to be a seal that is made to flex but with time that seal fails and creates a fire hazard due to high volatile fumes and liquid gas leakage. I was able to notice as I parked my car when arriving home due to the strong smell of fuel. -The issue is reproducible. -On the safety side, it puts a risk of Fire. -The vehicle unfortunately has not been inspected by police or insurance -There is an error code un the computer of the vehicle that has to do with detection of fuel leakage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628738December 4, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Starting Dec 1st, the check engine light displayed on my dash and the electrical system has malfunctioned for many features of my vehicle. I am unable to switch to Sport & Eco Mode. The car also takes multiple tries to start the engine. It has been almost 4 months since the recall announcement and remediations are still not available. the engine coolant pump is a direct cause of short circuits and engine problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628186December 1, 2024
ELECTRICAL SYSTEM, ENGINE
My car engine starts to smoke and enters through the vents making it difficult to breathe and forces me to lower my windows. The engine smells burnt after driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625927November 18, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact stated that while driving at an undisclosed speed, the low coolant warning light was illuminated. The dealer was made aware of the failure; however, the contact was informed that the parts were unavailable. In addition, the contact stated that the vehicle was consuming an excessive amount of coolant. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would become available. The failure mileage was 89,400. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624043November 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 70 MPH, there was an abnormal sound coming from the engine, and the vehicle lost motive power and decelerated independently. The contact safely pulled over to the side of the road to inspect the vehicle. The contact then restarted the vehicle; however, the abnormal sound coming from the engine persisted. The vehicle towed was towed to the residence. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622760October 30, 2024
ENGINE
Vehicle is not functioning properly and may catch fire unexpectedly without BMW part remedy Had to pull over to let the engine cool off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622806October 30, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622596October 29, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622628October 29, 2024
SEAT BELTS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621332October 22, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owned a 2014 BMW 328i. The contact stated that while at a complete stop at the red traffic light, the contact noticed smoke coming from underneath the hood. There was no warning light illuminated. The contact pulled to the side of the road. A bystander advised the contact to exit the vehicle immediately. The contact and his best friend occupying the front passenger's side seat exited the vehicle. The contact stated that the hood immediately burst into flames. There was no injury sustained. The fire was extinguished by the fire department. The contact did not know whether the fire department filed a report and whether the police department filed a report. The contact stated that the vehicle burned to the ground from the front end of the vehicle to the rear seats. The vehicle was towed and totaled. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), which the contact related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11620979October 21, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact received notified notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated upon turning on the heat or the A/C, there was an abnormal loud sound coming from under the hood. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the contact was informed that the vehicle needed to be diagnosed; however, the contact declined because there was no loaner vehicle available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 143,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618921October 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 BMW 328I. The contact stated that the vehicle was difficult to start and was idling rough. Additionally, the contact stated that while starting the vehicle and while driving at various speeds, there was an abnormal knocking sound coming from the engine. The low oil pressure warning light was illuminated. The vehicle was taken to an unknown dealer and to several independent mechanics, where the valve cover gasket, the serpentine belt, the oil pressure sensor, and other unknown parts were replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the timing chain, the oil pump, the drive chain, and the oil pump had failed and needed to be replaced. The contact related the failure to TSB Number: SIB 11 03 17; however, the dealer informed the contact that the vehicle was not covered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer and to the NHTSA Hotline for assistance. The failure mileage was approximately 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615074September 17, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I purchased the vehicle with no issues upon driving the vehicle for about 3 months i started having issues with the vehicle overheating and low coolant warning messages one day i was driving home and the engine suddenly started smoking i turned the vehicle off and opened the hood the vehicle had not started ever since. i realized the vehicle has a recall for the engine coolant pump doing further research made me realize a faulty engine coolant pump can cause engine failure by overheating the engine, which can lead to serious damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612197September 3, 2024
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
UNKNOWN: Vehicle collided with another vehicle on highway and control system and functions stopped. Airbag on Driver’s Side malfunctioned burning driver with liquid and metal.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11603231July 18, 2024
AIR BAGS
Several BMW dealerships have told me they are unable to remedy a safety recall that pertains to the airbags. This puts anyone who drives this vehicle at severe risk if the airbags will not work. The dealership basically told me I'm out of luck. The problem has been confirmed by the dealer and they said they cannot fix it. I have tried contacting 4 BMW dealerships with no luck. There are no warning lamps or messages on the dash. The recall was announced to me April 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595989June 23, 2024
FUEL/PROPULSION SYSTEM
The car loose power while driving, near stop it pulls hard as it wants to turn off. Have show multiple times the fuel system error and shut off while operating. Is been doing the same problems for years now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563737January 5, 2024
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? + AIRBAG FAILED TO DEPLOY IN HEAD-ON COLLISION How was your safety or the safety of others put at risk? + DUE TO FAILURE, DRIVER SUSTAINED MILD CONCUSSION WHEN HEAD HIT STEERING WHEEL AND PUT AT RISK OF LIFE THREATENING INJURY AND IMPAIRMENT Has the problem been reproduced or confirmed by a dealer or independent service center? + UNKNOWN; HOWEVER, NO RECALL OR WARNINGS HAVE BEEN COMMUNICATED Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? + UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? + NO, NONE, NEVER
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11555524November 16, 2023
UNKNOWN OR OTHER
Engine and transmission mounts are collapsed. The car started making a rattling sound that seemed to start from the center of car traveling towards the steering wheel. There was never an alert or a system warning lamp advising of the issue. BMW dealer inspected the car and determined that the Engine and Transmission mounts were collapsed. Still no warning or alert came on. The potential risk of an entire engine and transmission to fall out without any warning can pose a huge danger and possible fatality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555302November 15, 2023
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Fortunately, an incident has yet to occur, but the Front Passenger Air Bag Occupancy Sensor is faulty causing the deactivation of the air bag rendering any passenger at risk. BMW of North America has been contacted about this faulty sensor. Recall B651017 & 17V-428 have addressed this faulty sensor on many BMW models with replacement as the remedy…a stated (3) hour repair. My BMW model (328i - 62k miles) unfortunately, is not listed on the recall notice, but, nonetheless, is still a safety issue. Serious enough that on the Recall it states that no passenger should sit in the front passenger seat while this faulty condition exists and further recommends passengers sit in the rear seats! Regardless of warranty status and recall model omission, I have reached out to BMW of North America. First response was refusal of any repair assistance with a textbook definition of a car warranty. It was further reviewed by their Escalation Team and the response was an echo of the first. If this wasn’t a safety issue that wasn’t addressed on other models via a recall, I wouldn’t be writing this and would abide by the car warranty and take care of myself. Since this is a known issue by BMW, I feel this repair should be taken care of as it affects the safety of my family. It affects any future owner as well, which now leaves me a car that is basically unsafe to sell leaving me in double jeopardy. After researching costs for this repair, it seems the average is $1500-$2000 which I cannot afford. I have offered to pay for parts and some labor but the Escalation Team (Clay) has offered zero in assistance. I leave this correspondence on record in case of an unfortunate event that could’ve been easily rectified and avoided. Thank you for allowing me to explain my situation. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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