Audi Q3 Complaints

72 consumer complaints on file.

#11498559December 22, 2022
BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
The Audi MMI infotainment software will control itself. For example, with my cellphone as the main audio device, the software will randomly switch to bluetooth, radio, or XM. The GPS will stop navigating which is the biggest concern when it does happen. It is an instant distraction that is hard to ignore. Especially when navigation is needed. Also, the garage door 'button' does not work sometimes which is not enjoyable during the snowy seasons where I have to actually get out and walk across slippery ground to close my garage. I have video proof and showed it to Audi dealership in Westwood, MA. They told me there is a pending recall but no solution so they sent me back out with the car. I talked with Audi corporate online and they mentioned: "Can you confirm pending recall that you're referring to? I ask because I checked 3 resources and no recall is showing pending on your vehicle." I'm hearing one thing from Audi dealership, and another from corporate. I have not heard back from either since talking with them. I would just like some follow up and to know when a solution is available. This is very concerning that they say there is a known issue with no fix and send me back out with an unresolved vehicle. The software can be very distracting and unsafe when it does not work and does it's own thing by itself. Attached are two pictures of my service invoice. Please note: "Confirmed clients concerns, found infotainment recall pending for the vehicle. No software updates available at this time." I can provide videos I took on my phone showing the screen bugging out by itself if needed. Thank you for your time looking at this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496286December 6, 2022
EQUIPMENT, BACK OVER PREVENTION
The contact owns a 2022 Audi Q3. The contact stated that while driving at an undisclosed speed, the infotainment screen went blank, causing the rearview camera to become inoperable. The dealer and Audi at New Orleans (3400 N Causeway Blvd, Metairie, LA 70002) were made aware of the failure. The dealers informed the contact of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention) which included the VIN, and confirmed that parts were not yet available. The contact had not yet received notification of the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495412November 30, 2022
EXTERIOR LIGHTING, LANE DEPARTURE: ASSIST, BACK OVER PREVENTION: WARNINGS
The infotainment system is damaged resulting in the display screen being blacked out. All of the safety features including rearview camera, parking assistance, Hands-free phone, and all other vehicle settings are not available. There are multiple warning notifications on the dashboard indicating a malfunction in the interior lighting, lane change, and parking systems. Even before the screen went out the rear camera would malfunction when the vehicle is in reverse. The sensor would cause the vehicle to abruptly brake even though there was no obstruction behind. The display failed on October 16, 2022. I took the vehicle into the Audi dealership for service on November 29,2022, however technician was not able to provide any information due to the manufacturer not having a solution to the recall. There is no estimated resolution date nor is there a remedy available for this issue. As a consumer I am very concerned that there is a defect involving the display screen and I am not comfortable driving. I rely heavily on these features when driving to prevent damage or injury. This is the second recall pertaining to the infotainment system within a year. This is very disconcerting because I am not able to use any of the features within the vehicle and the interior is extremely dark at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489494October 16, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle has a starting error. Dealer fixed p085 with the park neutral module but problems comes back. At stop light vehicle shut down and when brake was released there was a error starting it back up again. Had to put vehicle in park and start it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466700May 31, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Driving on sunny day, 92 degrees. Turned AC on full blast and heard gunshot sound, sunroof glass completely exploded. Landed inside cabin and cut the driver and passenger, as the glass was incredibly sharp. Audi dealership will not even see vehicle, and stating that it is my fault. NO impact to glass whatsoever.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11463749May 7, 2022
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Tire size: 235/55 R 18 I bought my car on 10/2021. My car currently has 2,700 miles. My tires (all four tires) are suppose to be at 38 but every 3-4 days I have to add air because it keeps losing air. It’s gone down as low as 30. This issue started the end of March. I took my vehicle in for service mid April. The dealer stated that there are no wear and tears and no cracks but the tires keep losing air. I’m very concerned for my safety since I have to take the highway to get to my place of work. The warning symbol comes up and all the dealer did was reset the settings on my vehicle and add air. Something is wrong and it needs to be investigated. I’m very concerned for my safety and the safety of others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451695February 12, 2022
STRUCTURE:BODY
While merging onto the highway, there was a loud bang and the overhead lights as well as driver door alert on the dashboard came on. Upon checking, the front driver door had popped open on it's own. This was inspected by dealer and no issues were found however told that there is a two-step locking process which, in rare circumstances, may not fully engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447632January 15, 2022
ENGINE
2022 Audi Q 3 engine shuts off completely when stopped at light/stop sign. Has happened twice. Car will not move. Must be put back into park and re start engine. Terrifying when cars are veering away from the car to avoid rear ending disabled car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445715December 31, 2021
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The autopilot feature engaged and took control of the car. I could not wrestle control back even after I turn the car off and back on. I had to fight the car for 32 miles. From Fort Lauderdale to Boca Raton, FL. This happened for the first time last night 12/31 at 12:01 am. And it happened again at around 12:20 am. There was no warning lights only a lamp turned on after it had engaged. It also started showing the two lines marking the lane where I was traveling. It made it very hard to change lanes as I had to fight the auto pilot. I was driving on HWY US 1. If this had happened on I-95 (the other preferred route) I am sure we would have had a crash, possibly with lost of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443718December 14, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Pre-Sense Front System does not work. Tested with low and medium speeds. Dealer tested with diagnostics and said it pasts tests. It is set correctly inside. Tested it again using "dummy" cardboard boxes. Does not warn me or apply brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430884August 28, 2021
UNKNOWN OR OTHER
Vehicle auto start stop error code pops up on vehicle dashboard. Says “Auto start stop error please contact service” also happens when car is shifted in neutral. Vehicle starting malfunction. Car would try to start but stops and shows error in the dashboard. Then press start button for vehicle to start but with a “Vehicle starting malfunction” Please contact service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428430August 9, 2021
LANE DEPARTURE: ASSIST
I was driving down a one lane road in my car that is less than a month old, when all of a sudden my car aggressively veered to the right over the shoulder line, then it veered to the left over the yellow line and then the right again and it kept going over the line down a slight embankment into the woods about 30 feet. All the while the steering and brakes completely failed and would not work and the car was beeping. The only thing that stopped me was hitting a boulder. I kept trying to brake. My foot was pressed all the way down to the floor and it would not stop. It was terrifying. There was a witness who told me I must have had angels watching over me as I was not injured nor was anyone else. If anyone was driving in the opposite direction I could have hit them head on. If I was on a two lane or more road or on a bridge or a highway, it could have been tragic. Clearly there is a mechanical or electrical defect. The car was completely out of my control. Audi of America obtained the data recorder and investigated. They have not found any defects and deny responsibility. This is impossible. The brakes and steering did not work and the car was swerving for no reason. Even the witness attested to this.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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