Audi e-tron Complaints (2021)

36 consumer complaints on file.

#11533832July 22, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electrical malfunction system and car can stop while driving without warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530172July 3, 2023
POWER TRAIN
Repeated sudden loss of forward propulsion power associated with multiple warning messages about drive system and electrical system malfunction. Because the problem is sudden and the car has no forward propulsion power the car is left blocking traffic with occupants still inside. This has occurred multiple times over the last 6 months and no cause has been identified yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525033June 2, 2023
ENGINE
2022 Audi etron. 20,759 miles. Electrical malfunction light came on. Took it to the dealer. Advised Entire front motor needed to be replaced due to coolant seepage into the front motor. Seems to be a very common problem and a 2 week+ turnaround
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508949February 24, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY
CHARGEPOINT, INC manufacturers defective electric motor vehicle chargers for residential use. Chargepoint's initially worked upon delivery and installation by a certified/license electrician. However, after several months the charger became defective and was replaced by Chargepoint with another identical charger. The second charger did not work upon arrival despite customer service assistance. Chargepoint refused to refund me the cost of purchase and replacement. Chargepoint would like to have the defective chargers returned without reimbursement of all expenses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492539November 7, 2022
UNKNOWN OR OTHER
The Audi charger failed and burned the charge point going into the house.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11489296October 14, 2022
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
While on the highway, the car threw the following error message: "Electrical system: malfunction! Safely stop vehicle" I was able to drive for a mile or so to pull into a residential street and at that point, the vehicle just wouldn't move. It was essentially stalled, and I had to call roadside assistance to have it towed. After a few days, I receive an update from the dealer that the motor needs to be replaced - this car has done like 19,000 miles and the motor has apparently died abruptly. On further research, I noticed that there have been other etron owners that have had to deal with similar issues, often happening abruptly and while their car was in use. I'm glad that I was able to pull over to safety and there was no other serious injury - this could have ended very differently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488720October 11, 2022
SERVICE BRAKES
Car turns on but won’t move. Take it to dealership as it happens for the second time and turns out the brakes are sticking to the rotors. Audi says it’s perfectly normal just put force to the accelerator. When you do that in fact, it sound like the car is about to split in half. Dangerous as they could stick while driving anywhere. Scared for my life in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485657September 21, 2022
POWER TRAIN, ELECTRICAL SYSTEM
My vehicle has 13,090 miles on it. I have had two electrical issues that affected the A/C button not working on the panel display, which were both fixed by the dealership. Last week, after dropping my children off at school, a warning sign came on my display that said "Electrical system malfunction - Safely Stop the Vehicle." I wasn't in a spot to stop the vehicle safely so I started to drive to a parking lot where I could. While trying to take off at an intersection after the red light turned green, the car completely stopped with the nose of my car sticking out into the crosswalk/intersection. The accelerator would not respond and I could not move. I had to ask some people standing by to help me push my car off into a parking lot where I had the vehicle towed to the dealership. After being at the dealership for 6 days, they let me know that it has been verified that a motor is going to need to be replaced and they put an order in for it. They said they aren't sure on when the vehicle will be ready for me to pick it up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466552May 28, 2022
ENGINE
E-Tron with 9300 miles, received Electrical Malfunction: Contact Service. Audi service said to bring vehicle in. On way to dealer, warning changed to Electrical Malfunction: Pull over safely and then, before being able to do so, the vehicle jerked and died while in traffic. Fortunately, I had decided not to take the freeway and had enough momentum to coast to the side of the road, but the experience certainly stressed my nerves, especially since I could have chosen to be on the freeway in heavy, fast, multilane traffic. Dealer said it was a coolant leak into the front motor which killed the electrical motor. Subsequently discovered from research this has been happening since the 2019 model year in E-trons, and is likely related to a faulty gasket. I have not received my car back from repair so cannot yet confirm that this was the cause in my case. But a properly designed electric vehicle should not allow coolant to get into an electrical motor. Having a vehicle stop in traffic is a definite safety risk. In addition, I don’t know if Audi has redesigned the faulty parts to prevent this from reoccurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459409April 3, 2022
UNKNOWN OR OTHER
Car roof leak. Water tracking inside the car cabin and potentially into the electrical system of the vehicle. This is an electronic car and water inside the car due to a car roof leak is unsafe and can potentially cause a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452877February 18, 2022
UNKNOWN OR OTHER
All of Audi e-tron models do not have AM radio. You are not told of this during sales and in fact the dealer sales rep and service manager did not know this until they came to the car to show me how to turn it on. I consider this feature (AM Radio) a standard for over 50 years and is a safety measure as road side signs direct you to tune to AM radio for traffic or road conditions ahead. I think this deceptive absence of a standard tool should warrant a national recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447317January 13, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Had multiple instances as I approached intersection stops of the vehicle suddenly jerking and the drive train becoming disengaged. The car maintained electrical power and had working steering and braking as I coasted to a stop. This occurred 5 times over the course of 3 miles as I attempted to make my way home, and I would estimate that each occurrence happened at a speed under 10 mph. The car was near full battery charge level when this occurred. With each occurrence, the vehicle would generate a series of warning messages (indicating failures of one system after another, ranging from electrical system, to drive train, to collision avoidance, to tire pressure monitor, etc.) and would indicate the car was disabled, should be pulled over safely, and that I should call the dealer for support. For about 30 seconds, the car could not be put back into "drive" mode, but after that time I could restart the car and was able to resume driving. Fortunately, this all occurred when I was driving on neighborhood streets during a non-busy period, and I was able to carefully make my way back home. But having a car suddenly and randomly disabled while in motion could obviously be a significant safety issue. The following day I had the car towed to my local Audi dealer and at this point have received no indication of what the problem might be or even when it might be assigned to a technician for diagnosis. In looking online at Audi owner forums, it's clear that others have experienced the same problem I experienced, along with an array of other significant electrical failures. I've spoken to the Audi Customer Experience support desk and they say the problem I experienced is not one they've been made aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444100December 17, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle traveling when electrical systems malfunction message came on. Said pull over safely and call for service. After car was slowed to a stop, the vehicle was disabled with no forward or reverse drive possible. The car was stranded close to the middle right of the street. Car had to be towed to the nearest dealership around midnight. Problem has been confirmed with the dealer and they are still looking into the problem. Prior warnings messages of headlamp malfunction, Audi emergency assist unavailable, high beam headlight faulty were present about a month prior but did not disable the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442709December 5, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While operating the vehicle the air conditioning system failed. The vehicle was brought to dealer for diagnosis which confirmed the failure and was out of service for 30 days due to parts availability being SOP. The dealer provided a loaner and fuel reimbursement due my car being electric but refused to reimburse the lease payment for the 30 days out of service. The parts replaced were 4M0-959-609 SENSOR, 87571950 HIGH PRESSURE SWITCH & REFRIGERANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439557November 6, 2021
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
While I was on vacation a couple states away, I drove the Audi Etron Sportback for the first time since three days before when I drove to the vacation destination. After several minutes driving I got an "ELECTRICAL SYSTEM MALFUNCTION - PLEASE CONTACT SERVICE" notification. Several minutes later I got very large red alert that said "ELECTRICAL SYSTEM MALFUNCTION - STOP VEHICLE". I immediately pulled over to the side of the road into a parking lot just before the electric motors shut down completely. This put myself and my dog in danger. Car was towed to local Audi Dealership and they informed me that coolant had infiltrated the front motor and needed to be replaced. Then other hoses and parts had to be replaced. I am at 4 weeks without my vehicle. The car had 9800 miles on it and was roughly 9.5 months old. Upon searching the internet, there's MANY complaints of coolant infiltrating the motors after a long road trip or after many miles. This kills the motor and some owners report horror stories of having no electrical power in the middle of traffic and in the middle of streets. This is apparent that it is a not a stray issue - but it is a routine issue with the Audi Etron Sportback. And with two motors, and each one costing about $15,000 each - it is likely a very serious and expensive problem that Audi doesn't want to be known. Loss of drive ability (along with other systems) in an EV in traffic or highways is an extremely dangerous and terrible activity, especially for first responders and hazard workers that assist an owner in a vehicle that is very difficult to move when in this state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388967January 20, 2021
POWER TRAIN
VEHICLE SHUTS OFF AND SLAMS INTO PARK WHEN DRIVING AT LOW SPEEDS. VEHICLE WILL THEN REFUSE TO RESTART FOR ABOUT 15 SECONDS AND I AM UNABLE MOVE THE VEHICLE FROM PARK. THIS ISSUE ONLY OCCURS WHEN THE VEHICLE HAS BEEN CHARGING OVERNIGHT, AND HAS NOT OCCURRED IF THE VEHICLE HASN'T BEEN RECENTLY CHARGED. VEHICLE WAS BROUGHT TO THE DEALER WHICH STATED IT WAS WORKING AS DESIGNED. THE PROBLEM HAS OCCURRED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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