Audi e-tron Complaints (2019)

84 consumer complaints on file.

#11709560January 7, 2026
ELECTRICAL SYSTEM
Batery is giving electrical malfunction alert. Dealer diagnosed SX6 failed, replaced at 52,991 miles on Dec 22, 2022 (they agreed to replaced free of charge), at 104,741 miles on Jan 6 2025, dealer diagnosed sx6 failed again, needed to be replaced.thry refused to replace at no charge. During the research online I found that many audi EV cars owners reported the same problem which SX6 failure could potentially causes the car could completelystop while operating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707702December 30, 2025
VISIBILITY/WIPER
I am reporting a serious safety concern with the rear backup camera on my 2019 Audi e tron. The camera provides extremely poor visibility at night and in low light conditions, to the point that it is effectively unusable. The image is very dark and grainy, making it difficult or impossible to see pedestrians, vehicles, curbs, or other obstacles while reversing. This creates a significant safety hazard, especially in residential areas, parking lots, and garages where pedestrians may be present. The issue occurs under normal operating conditions and is not related to dirt or obstruction on the camera lens. The problem has been consistent since ownership and does not appear to be an isolated incident. Given that backup cameras are federally mandated safety equipment, this level of nighttime performance undermines their intended purpose and increases the risk of accidents, injuries, or property damage. I believe this may represent a design or hardware defect that warrants investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702624December 3, 2025
ELECTRICAL SYSTEM, ENGINE
My 2019 Audi E-tron has experienced two major issues during my ownership. At around 87k miles, I was driving into a parking lot and suddenly a “electrical malfunction” warning light appeared on my dashboard followed my many warning lights including 4wd, brake system, and battery. The vehicle was not moving properly and I had to slowly move it into a parking lot and had it towed to the dealership. The issue was that the front motor is toasted caused by coolant leaking into the motor. The second issue occurred around 109k miles. My vehicle couldn’t start in a parking lot and the same “Electrical Malfunction” warning light went on. The vehicle was towed to Audi dealership and the diagnosis was a failing SX6 battery control module, which costed me over $8000 to repair. Those two issues both make the vehicle unmovable and could be catastrophic if they occur at high speed. There are numerous complaints from Reddit and E-tron forum regarding the same two issues. Both issues involved moisture getting into critical electrical components and could put the safety of passengers and other vehicles on the road in danger. The Audi USA has extended the warranty for the motor issue but hasn’t done anything regarding the SX6 modules. The vehicle’s electrical motors and HV battery should be closely inspected since those issues are prevalent and could be related to serious design flaws from factory. Audi USA hasn’t addressed those issues properly and it didn’t have a proper fix for its self discharging battery as well, which puts this vehicle unsafe to operate on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699538November 15, 2025
ELECTRICAL SYSTEM, ENGINE
2019 Audi Etron that still doesn't have a resolution for the safety recall of High-Voltage Battery Module(s) AUDI ACTION CODE 93U9, NHTSA RECALL NUMBER 23V867, issued Dec 20, 2023 for a potentially critical self-discharge condition exists in certain high-voltage battery modules that, in some instances, may lead to thermal overload, possibly resulting in smoke or a fire. A high-voltage battery overheating increases the risk of a fire. Putting a sticker on the dash saying not to charge to over 75% and software that reduces the mileage I can drive is not a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697805November 5, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dear Audi Product Safety Division and NHTSA Office of Defects Investigation, I am writing to formally document a safety defect in my 2019 Audi e-tron Prestige (VIN [XXX] ), which exhibits the same brake-system failure described in Audi’s brake-booster recall – Campaign 46P6 / NHTSA Recall 24V-621, despite Audi’s system not listing my VIN as covered. Vehicle Details Make/Model: 2019 Audi e-tron Prestige VIN: [XXX] Build Date: 05/19 (per manufacturer label) Mileage: [insert current mileage] Primary Location: Lynwood, Illinois Defect Summary My vehicle repeatedly displays: “Parking Brake Malfunction” and “Brake System Fault” warnings. A clicking noise or resistance when pressing/releasing the brake pedal. The brake pedal occasionally fails to return fully to its normal position. On one occasion, the vehicle rolled slightly while parked. These symptoms match those described in Audi’s recall 46P6, which involves improper assembly of the bolt connection between the brake-pedal input rod and brake-booster actuator rod. Interaction with Audi Corporate On [insert date], I contacted Audi of America Customer Experience (1-800-253-2834) to report this as a safety issue. During multiple calls, including one with a supervisor, I: Requested that Audi open a Safety Concern / Product Technical Case for review by Product Safety Engineering. Explained that my vehicle’s May 2019 build date places it within the recall’s production range. Was informed that no process exists to document or escalate a VIN for review. When the conversation became confrontational, I ended the call after stating that I would involve legal counsel. Additional Note on Call Conduct During that final conversation, the Audi supervisor asked if I “wanted to argue with him.” I responded that I was not arguing, that I can disagree while stating facts and federal law, and clarified that he was also arguing against the factual information I provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696215October 28, 2025
ELECTRICAL SYSTEM
On the very day I purchased the vehicle (07/22/2025), the high-voltage battery module pack failed, and the vehicle had to be immediately taken back for service. I did not receive it back until 08/08/2025. I was told it was fully repaired and safe. On 09/02/2025, the vehicle suffered multiple simultaneous safety-system failures, including: • “Audi Adaptive Light: Malfunction” • “High Beam Assistant: Malfunction” • “Audi Pre Sense: Currently Limited” (collision-avoidance system) • The vehicle also failed to charge that day. As of today, a new “Exit Warning Malfunction” warning has appeared. This is the third critical safety or high-voltage system failure in less than 90 days. At no point was I informed of any prior safety or recall issues before purchase. Each time, the dealership insisted repairs were complete — yet additional safety failures continue. This vehicle appears to have an ongoing electrical/safety system instability, potentially involving the high-voltage battery and critical driver-assistance systems. I am filing this complaint to ensure it is formally investigated before a serious incident occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671605July 7, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car has been under a recall since 2023. I have been at the dealership for normal maintenance and for the recall several times now but the dealership/Audi says that it's monitoring the battery remotely and doesn't replace the battery. No fix has been done until now and the recall/fix keeps being delayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671233July 4, 2025
UNKNOWN OR OTHER, VISIBILITY/WIPER
The car sunroof has started leaking in which for they have released an extended warranty. Although my car at this falls under the 80,000 mile limit the dealership refuses to work in the car. This is a hazard as batteries and water do not work together as this is a electric car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666480June 12, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I have a 2019 Audi eTron. The worse incident was when on the freeway, I had a warning signal then thankfully, I exited and was on feeder when he was completely stopped, towed to dealership and was told a major component engine equivalent or battery had to be repaired or replaced. There are records at Audi dominion. Regarding current complaint, I have reached out to Audi for maybe two l+ years? Trying to get safety recall for high voltage battery but they kept saying they have not received software part to remedy this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665286June 6, 2025
ELECTRICAL SYSTEM
2019 Audi Etron under recall for battery issue since 2023, to date there has been no remedy. This is a fire hazard and should be addressed. Audi says they will Notify when there’s a remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662975May 24, 2025
UNKNOWN OR OTHER
Charging limited to 80% for over 18months now with the safety recall. Batteries are degraded and range dropped to 130miles earlier this year. Ability to drive safely impacted by low battery warning on multiple occasions and forced reduced speeds in rush hour traffic during in city commute. Local dealership is pointing to Audi not sending replacement batteries and safety limitation of 80% charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659489May 7, 2025
ELECTRICAL SYSTEM
The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656357April 23, 2025
ELECTRICAL SYSTEM
The contact owns a 2019 Audi E-Tron. The contact stated while the vehicle was parked, the contact attempted to charge the vehicle and the high voltage battery overheated. The contact attempted to unplug the charger and got shocked; however, no medical attention was sought. No warning lights were illuminated. The vehicle remained at the residence. The contact was notified that the VIN was included in NHTSA Campaign Number: 23V867000 (Electrical System). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653377April 8, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
No specific incident, but the expected resolution date for this recall has been pushed out 3 or 4 times, and now there is no expected resolution date. I've already implemented the interim step for the recall and had to have a battery cell replaced, which took over 2 weeks for the dealership to complete. It's frustrating to constantly have a potential 2+ week fix hanging over our head, not to mention the fact that they recommend only using the vehicle at 80%, severely limiting our range, and, ultimately, the risk of the battery catching fire or exploding at any point! The recall has been open for almost a year and a half now, and it's only supposed to be a software update to fix it! I'd like to see them actually implement the final resolution!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653042April 6, 2025
FUEL/PROPULSION SYSTEM
NHTSA 23V867 was issued on the car after 8 months of purchase for high voltage battery modules protentional for a fire if overheating occurs. It has been over 18 months and recall only has been mitigated by reducing the ability to charge the car. Due to the potential of fire hazard we have had to stop charging the car in the garage overnight like we use to. Wife makes we stay outside with the car while it charges which in CA the prime ours are when we now charge increasing our cost to operate the vehicle. Resell price has also plummeted as a result of the unresolved recall resulting in owing more than the car is valued at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642220February 12, 2025
ELECTRICAL SYSTEM
The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635033January 9, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Posed safety risks due to recalls. I do not feel safe driving two babies with posed fire risk due to open recalls. No current fix for over a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614374September 13, 2024
FUEL/PROPULSION SYSTEM
I received the recall notice and I attempted to get my battery inspected and interim software installed on my vehicle on 9/9 at Audi North Atlanta. I was told that neither can be done because they do not have the parts needed for the inspection or the software install. When I pressed for more information, I was told that the inspection and software update will make the vehicle undriveable until they have the required parts. I was told I would be contacted when the parts were in so that my vehicle could be inspected and the software update could be installed. On the evening of 9/12, when I started my vehicle a red warning light appeared with the message "Electrical system malfunction! Safely stop the vehicle". I contacted the nearest Audi dealership (Audi Gwinnett) and told them I think I'm having an issue related to the recall. They said they could check the vehicle but they didn't have any appointments for a week. I let the vehicle sit and the warning went away. I attempted to make it to Audi North Atlanta (who have worked on the battery of my vehicle before) before the closed, but I was unable to. The next morning (9/13), the warning light had returned with the same message as before. I again let the vehicle sit until the warning went away. I took the vehicle to Audi North Atlanta and was told again that my vehicle cannot be inspected for the recall and that I am responsible for a diagnostic fee since the warning light is not on. I asked why this wasn't attached to the recall inspection and was told that the warning light could be on for any reason. I again asked about why they couldn't do the free recall inspection and again I was told they do not have the required parts. I have reviewed the documents associated with the 93U9 recall (NHTSA #23V867000) and the only part required for the inspection and software update is a sticker to remind me not to charge my vehicle past 80%.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601504July 12, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595973June 23, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Subject: Formal Complaint Regarding Water Ingress and Electrical Damage – Seeking Damages Dear Audi Customer Service, I am writing to formally lodge a complaint regarding significant issues with my Audi vehicle, which have led to severe damage and financial loss. Below are the details of the incidents: Initial Incident of Water Ingress: A few months ago, my Audi experienced water ingress through the sunroof, causing water to enter the front of the vehicle. This issue was addressed and repaired by your dealership under warranty. Recent Incident of Water Ingress: From June 13 to June 15, during heavy rains in Florida, my vehicle was stationary and parked. On [XXX], while driving the vehicle, I noticed an electrical burning smell and had to stop immediately. All the lights were displaying errors. Upon taking the vehicle to the Audi dealership, it was discovered that there was water ingress into the battery area and the rear of the vehicle. Despite the previous repairs for water ingress, the recent inspection revealed extensive water damage. The dealership has stated that the damage cannot be repaired under warranty and provided an estimated repair bill of $23,000. Consequently, my insurance company had to declare the vehicle a total loss. Given the history of water ingress issues and the failure of the initial repair to prevent further damage, it is evident that there is a significant defect in the vehicle. It is unacceptable that such a defect has not been adequately addressed, posing a safety hazard to consumers. PLEASE INVESTIGATE AS I AM not the only victim of this problem and audi is aware. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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