Acura TLX Complaints (2016)

111 consumer complaints on file.

#11564656January 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after the initial start-up, there was a loud explosion coming from underneath the hood of the vehicle twice. The check engine warning light illuminated, and oil leaked underneath the front end of the vehicle. The vehicle was towed to the dealer where it was diagnosed that the rod bearings had failed causing the engine to fail. The engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 125,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561306December 21, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact stated that while driving at various speeds, an abnormal clicking sound was coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the connecting rod bearing was defective. The contact was instructed to no longer drive the vehicle. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) which was linked to the failure. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558312December 4, 2023
FUEL SYSTEM, OTHER
The contact owns a 2016 Acura TLX. The contact stated that while driving at various speeds, the vehicle would jerk without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 19V060000(Fuel System, Other) which the contact linked to the vehicle failure. The dealer was notified of the failure and an appointment was made for service. Before the vehicle was serviced, the contact stated that the vehicle stalled while making a left turn; as a result, another vehicle into the rear passenger side door. The air bags deployed upon impact, and no injuries were reported. A police report was filed. The vehicle was initially towed to an independent mechanic and was later towed to an Acura collision center where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556649November 24, 2023
ENGINE
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound and the engine seized. The vehicle was towed to the dealer where it was diagnosed with a failed connection rod bearing. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not yet available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550186October 16, 2023
TIRES:SIDEWALL
Tire size 225/55R17. - Sidewall separation on the inside portion of two tires (unable to identify from looking at tires on vehicle, this could go unnoticed by the driver). No tires were removed from Acura. I do have photos of this safety hazard. - Tires could have blown out while driving and a crash occurring injuring driver or other vehicles on the road. After seeing the tire separation they technicians advised not to drive car vehicle safety hazard. - Unknown if problem was able to be reproduced. - Tire was not inspected by any representative only Acura dealership technicians. - Yes, there were symptoms, when driving at low speeds under 20 mph a squeaky noise was heard, as speed increased the noise was more frequent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536324August 3, 2023
TIRES
The contact owns a 2016 Acura TLX equipped with Goodyear Tires, Tire Line: Eagle LS2, Tire Size: 225/55/R17, DOT Number: (N/A). The contact stated while driving 50 MPH, the low tire pressure warning light illuminated. The contact was able to continue driving to her destination. The contact took the vehicle to the local dealer, and the contact was informed that the tire was punctured. Additionally, all four tires were dry-rotted and needed to be replaced. The vehicle was not repaired. The tire manufacturer had been informed of the failure. The failure mileage was approximately 145,690.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515683April 5, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My fuel pump I think is messed up. I had my dad and mechanic look at it. They say it is the fuel pump. The mechanic was in the car when it kept jolting every time I pressed the gas. I could have hit someone in front of me! It keeps doing if. There is a fuel pump recall for these cars, but they don’t want to include my car even though it is. I’m highly frustrated. Please help! I put a date when my mechanics told me something’s wrong, but it started way before that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502401January 18, 2023
ENGINE
The contact called on behalf of his granddaughter who owns a 2016 Acura TLX. The contact stated while the vehicle was being driven at highway speeds, the vehicle inadvertently decelerated to 10 MPH, and stalled without warning. The driver was able to pull off the roadway and restart the vehicle after several attempts; however, the vehicle failed to exceed 10 MPH. The vehicle was also running rough. The contact stated that on three occasions, after the failure, the vehicle failed to start and was towed. The contact stated that the check engine warning light was illuminated. The failure recurred five times. The vehicle was taken to the dealer to be diagnosed. The mechanic determined that the engine was misfiring. The spark plugs and ignition wires were replaced; however, the failure persisted. The vehicle was returned to the dealer who diagnosed that the fuel injectors had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492769November 8, 2022
ELECTRICAL SYSTEM
The defect with stalling after auto start continues even after Acura applied a software update. They refuse to complete second part of recall including starter replacement and valve adjustment as indicated on their attached letter. THIS NEGLIGENCE IS A HIGH RISK OF PERSONAL INJURY TO MY FAMILY AND I.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475845July 26, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My Catalac converter needs to be replace I took it in backin March because dash lights were on . It was covered under warranty barley made it the first time I took it into Acura they failed to look if it was covered for me . After a month of stress and research it was so I took it back to Acura with the paperwork and spoke to the manager who checked it 2 times and said it wasn’t I handed him the paperwork n he was able to find it he ordered the part and said he’d give me my diagnosis fee back when the part comes in . I’ve been waiting 6 months for it now. Well now my engine block needs to be replaced wich is a bigger issue . And im barely over 80,000 miles the tech said everything looked up to date on car , there’s no reasonable explanation on Why this happen. And again the part I need is also on back order . Im carless and just over warranty timeframes I’ve only had the car about a year wth a car payment still . This is very frustrating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469900June 18, 2022
ELECTRICAL SYSTEM
Idle Stop does not restart car & is difficult to restart since car remains in Drive after restart fails. A recall notice was issued, but the software update is not available at any dealers as of June 18, 2022. Product Update required for PGM-FI Software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465244May 19, 2022
POWER TRAIN
I shifted to sports mode plus while at a stop light on the Bay Bridge. After light turned green, I accelerated and my car stalled and wouldn't go past 20mph on the Bay Bridge which is dangerous, everyone was going about 60-75 mph. All of my hazard lights were on- my brake light, VSA light, Check Engine Etc. I went to the mechanic and he could not find anything wrong with my battery, transmission or accelerator. It seems like there is a glitch electronically but nothing has been done about. Several folks with 2016 TLX have reported this same issue. Its very dangerous and worrisome. Prior to this issue I had no messages/lights on that warned me of my vehicle needing service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463374May 4, 2022
STRUCTURE:INTERIOR PANELS:SUN VISOR
The contact owns a 2016 Acura TLX. The contact stated while driving approximately 75 MPH, the sunroof panel shattered without impact and glass fragments entered the cabin of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the sunroof panel to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 37,000. Consumer stated the glass came into the car nearly causing the car to lose control and crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452396February 17, 2022
POWER TRAIN, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Was driving down interstate 70 at approximately 75 miles an hour. My cruise control was set and I was going up a small hill and out of nowhere my car decelerates down to about 50-60 miles an hour and it won't shift into gear/turn over and is making a grinding/revving noise. Almost all of the warning lamps and messages started flashing when this happened. There were cars behind me and next to me on the interstate when this happen and could have caused a serious crash given that the car decelerated and stopped functioning in the middle of the road. I had to pull over on the side of the interstate and I immediately called the dealership to see what was going on and if the car was safe to drive. I took my car to the Acura dealership either that same day or the next day and they claimed they didn't know what the issue was and told me that they reset the mainframe and that would take care of the issue. It did not take care of the issue and this problem has continued to happen multiple times. With the most recent time that this issue occurred they told me that I needed to buy a new battery and that would take care of the issue. I purchased a new battery and 2 days later the same thing as above happened again while driving 75 miles down the interstate the car decelerates and about causes me to crash. Prior to this situation happening in 2020, there was an issue with my battery and when my car would go into idle mode at stoplights/stop signs, it would die in the middle of the road and I would have to wait a few minutes before it would start back up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451527February 11, 2022
VEHICLE SPEED CONTROL
The contact owns a 2016 Acura TLX. The contact stated that while driving 20 MPH, the vehicle failed to accelerate as needed. The contact mentioned that after depressing the accelerate pedal multiple times, the vehicle was finally operating as designed. The vehicle was taken to the dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450365February 4, 2022
ENGINE, VEHICLE SPEED CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
Engine light would come on if I drove 65 MPH check engine emission system problem I would try drive press on gas peddle & car would slow down I almost got rear ended by 18 wheeler semi truck
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11436855October 14, 2021
ENGINE
driving 65-70 MPH on highway the car would feel sluggish like it needs power then I can hear the engine roar louder then i get alerts on my dash that my brakes are not working my blind spot or lane keep assist or any safety features in my car is not activated working properly is what my car tells me i Almost lost my life twice those two times I almost got rear ended my semi truck on highway going 65+ on highway first time was March 1 2020 when i was driving from massachusetts to New York felt like my car was stalling I would try give it more gas but it felt real slow sluggish second time was recent October 2 2021 i was heading to casino in Connecticut on my way there dash says same problems as before this time the car wouldn’t allow me to go past 60 it kept me in 45-55 mph on the high I was scared because speed limit was 65 here comes semi truck lucky I was able to pull to side of the highway in time but I was so scared cause I know how fast that truck was coming my car shut off as soon as I got on the side of the road all I felt was my car shake from speed of the truck that literally passed me my car was off on side of highway was pitch black all I was hoping for was truck not hiting me because he was in the same lane as me but while I was quick in reacting I put on my hazard lights on before my car shut off when I pulled along side of the road I wanted to plan a trip for me & my girlfriend im scared to take my car because today on my home from work my car did it again coming home from work driving 70 mph 10/14/21 I don’t know what to do so scared feel like nobody wants to recall my car I keep hearing story’s online with people who got the same car as me & to no avail find the solution to their car geting repaired also I felt like dealership did something to my car transmission because i brought in my car for brakes Service during repair they called me state we messed up my transmission which was not related to why I brought it in for fix it under warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434809September 28, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422998June 30, 2021
ELECTRICAL SYSTEM
I was driving 70mph on I-75 south and I moved into the left lane to pass a vehicle and when pressed down on the gas my car decelerated and multiple (all) warning lights on the dashboard lit up. The car did not recover from the deceleration and caused the car behind me to slam on their brakes, I had to quickly navigate three lanes of traffic during rush hour to get off of the highway. I called Acura service from the off ramp and they said if I restart my car a few times it should reset and I can proceed home. When I brought my car to Acura they said it was a software update and that they don't perform the software update unless a customer is experiencing issues. I am deeply concerned that this issue has not been marked as a recall or automatic software update during regular service. I was able to navigate off of the highway, but I don't think this would be the case for all drivers in this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423019June 30, 2021
ENGINE
I was driving at 45 miles per hour and out of nowhere the car stopped accelerating and turned on all the dash lights on many warnings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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