Acura RDX Complaints

2,183 consumer complaints on file.

#11154703November 29, 2018
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2015 ACURA RDX. THE CONTACT NOTICED AN ABNORMAL CLUNKING NOISE IN THE REAR SUSPENSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WALSER ACURA OF WICHITA (10850 E 13TH ST N, WICHITA, KANSAS 67206, 316-341-2288) WHERE IT WAS DIAGNOSED THAT THE REAR SHOCKS NEEDED TO BE REPLACED. THE CONTACT STATED THAT ANOTHER TECHNICIAN STATED THAT THE REAR AND UPPER DAMPERS NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154137November 27, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
I WAS DRIVING MY 2016 ACURA RDX DOWN A LOCAL CITY ROAD MIDDAY. THERE WERE NO CARS IN THE VICINITY. WHILE DRIVING (ABOUT 35 MPH), I SUDDENLY AND WITHOUT WARNING HEARD A LOUD NOISE OF GLASS SHATTERING. THERE WAS NO PRIOR SOUND OF ANY ANIMAL OR OBJECT HITTING THE CAR. I TURNED AROUND TO SEE MY REAR DRIVER SIDE WINDOW HAD SHATTERED IN ITS ENTIRETY INTO THE CAR. I STOPPED THE CAR TO ASSESS THE SITUATION. I DID NOT SEE ANY ANIMAL OR ROCK/DEBRIS - JUST THE GLASS SHATTERED ONTO THE REAR PASSENGER SEAT AND FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154086November 26, 2018
POWER TRAIN
WHEN COLD THE TRANSMISSION APPEARS TO SLIP AND THEN HARD SHIFT FROM 1ST TO 2ND GEAR. CITY STREETS AND STARTING FROM A FULL STOP. THIS HAS HAPPENED FROM PURCHASE DATE IN DECEMBER 2014. THIS PROBLEM OCCURRED AGAIN TODAY 11/26/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151490November 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM
I REQUESTED FREE DIAGNOSTIC FROM ACURA AND THEY DENIED DUE TO INVOLVEMENT OF ACCIDENT ON 2/27/2018(REAR-END). BUT THE VEHICLE WAS REPAIRED IN THE BODY SHOP CERTIFIED BY ACURA AND I MADE CLAIM AGAIN TO GEICO INSURANCE COMPANY TO FIGURE OUT. THE SUBJECT VEHICLE HAVE THE FUEL CONSUMPTION DROPPED FROM 25 MILES/GALLON TO 20 MILES/GALLON AND SMELL GASOLINE WHEN TURN ON THE ENGINE. ACURA CASE# IS 09121073 AND MR. AMARY TALKED ME ABOUT THEIR WAY TO DEAL WITH CUSTOMER. THE SUBJECT VEHICLE IS LEASED AND WE HAVE STILL 2 YEARS TERM LEFT ON IT. ACURA IS TRYING TO IGNORE A POTENTIAL HAZARD AND SAFETY ISSUE. PLEASE HELP US OUT...THANK YOU FOR YOUR TIME READING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151583November 14, 2018
SUSPENSION
I AM A VERY CAREFUL DRIVER WHO DRIVES MOSTLY LOCAL DRIVING. WITHOUT ANY WARNING I SUDDENLY STARTED HEARING A KNOCKING SOUND COMING FROM BY BACK DRIVERS SIDE. THEN NOTICING A ROUGH DRIVE AND HARD KNOCKING SOUND WHEN DRIVING EVEN OVER SMALL BUMPS IN THE ROAD. I HAD TO REPLACE THE BACK SHOCKS! WHICH WAS QUIT EXPENSIVE!! MY CAR ONLY HAS 55 THOUSANDS MILES. I FIND THAT TO BE VERY UNUSUAL ON A 5 YEARS OLD CAR WITH ON 55 THOUSAND MILES. IS THIS NORMAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150651November 9, 2018
ELECTRICAL SYSTEM
ADAPTIVE CRUISE CONTROL FAILED TO DETECT VEHICLE IN FRONT, NEAR COLLISION. LOOKS TO BE RELATED TO SOFTWARE/FIRMWARE AS OTHER INSTRUMENTATION ALSO APPEARED TO HANG/PAUSE. VEHICLE WAS ALSO SOLD WITHOUT A WORKING HORN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143782October 29, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN MY GAS CAP WARNING LIGHT KEPT GOING ON IN SPITE OF MY LOOSENING IT AND TIGHTENING IT AND THEN MY EMISSION SYSTEM LIGHT CAME ON, I BROUGHT THE CAR TO THE DEALER. THEY FOUND THAT THERE WAS A LEAK IN THE CONNECTION BETWEEN THE FILLER PIPE AND THE GAS TANK. BOTH HAD TO BE REPLACED ON A CAR WITH 3,037 MILES ON IT. IN THE PROCESS, I WAS GIVEN FALSE INFORMATION ABOUT THE WORK THAT WAS DONE, WHICH I DID NOT DISCOVER UNTIL A SECOND INCIDENT IN WHICH THE REAR PROPELLOR SHAFT CAME LOOSE FORCED THEM TO EXPLAIN WHAT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143796October 29, 2018
POWER TRAIN
THIS IS RELATED TO COMPLAINT #11143782. TWO MONTHS AFTER MY GAS TANK WAS REPLACED DUE TO A FAULTY CONNECTION BETWEEN IT AND THE FILLER PIPE, THE BOLTS HOLDING THE REAR PROPELLOR SHAFT CAME LOOSE AS I WAS DRIVING ON A BUSY CITY STREET, MAKING THE CAR UNDRIVABLE. AT THAT TIME, MY CAR HAD 3761 MILES ON IT. THE CAR HAD TO BE FLATBED TOWED TO THE ACURA DEALER, WHERE I WAS TOLD THAT THE BOLTS HAD "BACKED OUT AND THE SHAFT WAS RUBBING ON SAFETY HOLDERS." THE BOLTS WERE REPLACED WITH OEZM BOLTS WITH LOC-TITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142625October 25, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VOICE RECOGNITION WITH APPLE CARPLAY AND 3RD PARTY APPS FAILS TO FUNCTION WHICH CAN LEAD TO DRIVER DISTRACTION RESULTING IN COLLISIONS. THIS IS AN APPLE ISSUE, NOT AN ACURA ISSUE. THIRD PARTY APPS FOR APPLE CARPLAY HAVE BEEN RELEASED SEVERAL WEEKS AGO FROM THIS DATE BUT VOICE RECOGNITION WILL NOT WORK WITH THEM, AT LEAST IN THE 2019 ACURA RDX (LISTED AS COMPATIBLE) AND MOST LIKELY ALL VEHICLES THAT DO NOT HAVE TOUCHSCREENS. I HAVE DONE EXHAUSTIVE TESTING ON THIS ISSUE AND REPORTED IT TO THE HIGHEST LEVELS OF APPLE THAT APPLECARE WILL ALLOW ME TO GO BUT I GET 'STONEWALLED' ABOUT THIS WITH APPLE CLAIMING IT IS A PROBLEM WITH GOOGLE MAPS AND WAZE, NOT CARPLAY. HOWEVER BOTH APPS USE THE THE SAME GUI WHICH SENDS ME A MESSAGE THAT IT IS AN ISSUE WITH THE CARPLAY SOFTWARE LIBRARY, NOT THE 3RD PARTY APPS. HOWEVER APPLE REFUSES TO ACKNOWLEDGE THIS OR GIVE A HIGH PRIORITY TO RESOLVING IT. I AM OF THE OPINION IT IS A SERIOUS SAFETY ISSUE AS IT CAN LEAD TO DRIVER DISTRACTION RESULTING IN ACCIDENTS AND POSSIBLE INJURY OR DEATH. I HAVE SUGGESTED TO APPLE, AND GOOGLE THAT THE APPS BE DISABLED IN CARPLAY UNTIL THIS ISSUE IS RESOLVED BUT HAVE FAILED TO RECEIVE ANY ACKNOWLEDGEMENT TO THIS SUGGESTION. EXTENSIVE DOCUMENTATION OF APPLE'S REFUSAL TO ACKNOWLEDGE THIS ISSUE IS AVAILABLE UPON REQUEST. THIS HAS BEEN AN ISSUE FOR MANY WEEKS NOW. WITH THE LATEST ATTEMPT ON THE DATE BELOW. GOOGLE, CREATOR OF THE CURRENT 3RD PARTY APPS HAS ALSO BEEN INFORMED WITH NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141688October 21, 2018
AIR BAGS
SOLD TO CARMAX 4/04/2016 STILL GETTING RECALL NOTICES PLEASE REMOVE MY NAME FROM YOUR LIST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141033October 17, 2018
UNKNOWN OR OTHER
DRIVING NORTHBOUND ON I-17 IN PHOENIX, APPROXIMATELY 70-75 MPH WITH LIMITED TRAFFIC. THE SUNROOF EXPLODED. ACURA REFUSED TO REPAIR THE FAULTY SUNROOF AND I WAS REFERRED TO INSURANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138815October 6, 2018
UNKNOWN OR OTHER
THE ELECTRONICS ON THE VEHICLE - THE PHONE, NAVIGATION SYSTEM, RADIO - FREEZE UP AND WON'T FUNCTION. THE NAVIGATION SYSTEM'S KEYPAD DOESN'T WORK. APPARENTLY THIS IS NOW A FREQUENT PROBLEM ON 2019 ACURA RDX'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132391September 30, 2018
ELECTRICAL SYSTEM
SOMETHING IS DRAINING THE BATTERY, KEEP HAVING TO JUMPSTART IT AND STALLS SOMETIMES WHEN DRIVING. BATTERY PASS AS GOOD. I DID RESEARCH ON IT AND A LOT OF COMPLAINTS ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132058September 28, 2018
EXTERIOR LIGHTING
AMBOS FOCOS DELANTEROS SE OBEDECEN, LAS FECHAS EXACTAS CUANDO LO LLEV AL DEALER PARA GARANTA DE LOS FOCOS NO LA RECUERDO, PERO FUI EN VARIAS OCASIONES. ME INFORMARON QUE LA ESPECIFICACIN DEL FABRICANTE ERAN FOCOS AL AIRE, Y QUE POR ESO SE HUMEDECIAN Y NO TENAN GARANTA, QUE TODOS LOS DE ESE AO VINIERON AS. ME CONFIRM Y NO REGRES PARA ESE PROBLEMA., AUNQUE NO TIENE LGICA, SE COMPRA UN AUTO PARA QUE FUNCIONE TODO NORMAL Y ESTE NO ES EL CASO DE AMBOS FOCOS. AL PASAR EL TIEMPO EL PROBLEMA SE HA AGRAVADO PORQUE SE HUMEDECEN MAS Y AFECTA LA VISIBILIDAD. LLAM NUEVAMENTE AL DEALER PERO ME INFORMARON LO MISMO, LES INFORM QUE FUI EN EL PERIODO DE DE GARANTA Y NO LOS REEMPLAZARON Y AHORA ES PEOR Y QUE NI ES CIERTO QUE TODOS LOS DE MI AO ESTN AS PORQUE LOS QUE HE VISTO QUE ESTN BIEN. AGRADECER PUEDAN V VERIFICAR MI SOLICITUD EN EL DEALER Y RESOLVER EL INCONVENIENTE. GRACIAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131754September 26, 2018
SEATS
I OWNED A 2007 ACURA RDX. ALMOST ONE MONTH AGO, ON AUG 29TH, 2018, I WAS REAR-ENDED ON A FREEWAY, WHILE STOPPED DUE TO TRAFFIC. THE POLICE REPORT SHOWED THE AT-FAULT DRIVER WAS DRIVING AT ABOUT 50MPH. THE IMPACT FROM THIS ACCIDENT BROKE BOTH THE FRONT DRIVER AND PASSENGER SEATBACKS AND HEADRESTS, WHERE THEY WERE ALMOST TOUCHING THE BACK SEATS AND WE WERE LAYING DOWN LOOKING AT THE ROOF OF THE CAR WHEN THE CAR CAME TO COMPLETE STOP. I DON'T THINK THIS SHOULD HAVE HAPPENED AND SEATBACKS SHOULD BE ABLE TO SUSTAINED THE IMPACT AND SUPPORT OUR BODIES IN AN ACCIDENT. THE BROKEN SEATBACKS WOULD HAVE PINNED, SEVERELY CRUSHED AND INJURED BACK SEATS PASSENGERS. I'M CURRENTLY LOOKING FOR A REPLACEMENT CAR, AND HAVE A HIGH SAFETY CONCERN ON THE SEATS STRUCTURE WITH ANY ACURA MODEL. I CONTACTED ACURA TO FIND OUT THAT THIS IS NOT A COMMON ISSUE, HOWEVER I DID NOT RECEIVE ANY RESPONSE AT ALL. I DON'T KNOW WHAT TO DO AT THIS POINT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11131086September 24, 2018
AIR BAGS, STEERING
I PURCHASED THE VEHICLE IN DEC 2017. SINCE DEC 2017, THE VEHICLE HAS BEEN IN THE SERVICE CENTER AT THE DEALER 3 TIMES FOR A TOTAL OF 2.5 MONTHS DUE TO SOUNDS WITH THE STEERING COLUMN - SPECIFICALLY THE LOCATION OF THE DRIVER AIRBAG WITHIN THE STEERING COLUMN UNDER THE HORN. THE SOUND WAS IDENTITIED WITHIN THE FIRST 2,000 MILES OF BEING A NEW VEHICLE. THE SOUND BECOMES PRONOUNCED WHEN THE STEERING WHEEL IS ROTATED 180 DEGREES AND FEELS LIKE IT IS PULLING ON AN ITEM UNDER THE PLASTIC COVER ABOVE THE AIRBAG. THE AIRBAG WAS REMOVED FROM THE STEERING COLUMN AND WHEN THE AIRBAG WAS MOVED AROUND, THERE WAS A SOUND SIMILAR TO THE SOUND FROM THE STEERING WHEEL WHEN TURNED. THE ACURA TECH TEAM HAS BEEN INFORMED. THIS SOUND WAS EVIDENCED TO BE IN ACURA MODEL YEARS 2017 AND 2018. THE SOUND IN THE STEERING COLUMN/AIRBAG LOCATION BECOMES EVEN MORE PRONOUNCED AS MORE MILES ARE PUT ON THE VEHICLE. ACURA WILL NOT INVESTIGATE FURTHER AS THE MODEL HAS BEEN REDESIGNED AND THEY DO NOT WANT TO BE INVOLVED IN ADDITIONAL RECALLS. I HAVE DRIVEN NUMEROUS OTHER ACURA LOANER VEHICLES AND NO OTHER ACURA VEHICLES HAVE MADE THIS SOUND IN THE STEERING COLUMN/AIR BAG. THE SOUND STARTS TO OCCUR AFTER THE STEERING COLUMN HAS BEEN ROTATED TO THE LEFT OR RIGHT 180 DEGREES - SUCH AS GOING UP OR DOWN A PARKING RAMP. ONCE THE SOUND HAS STARTED, IT PERSISTS AND CONRINUES TO GET LOUDER OVER TIME. I HAVE ONLY 7800 MILES ON MY VEHICLE, BUT THE SOUND WAS ALSO RECORDED IN VEHICLES WITH OVER 20,000 MILES. I FEEL THIS SOUND COULD BE THE AIRBAG BEING CAUGHT IN THE ROTATION OF THE STEERING COLUMN. THE CONCERN IS THE AIRBAG WILL ARTIFICIALLY DEPLOY AFTER USE, AS THE SOUND BEING HEARD IS COMPARABLE TO A BAG BEING TWISTED OR AN ELEMENT WITHIN THE STEERING COLUMN RUBBING AGAINST ANOTHER ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130066September 18, 2018
STRUCTURE:BODY
THE REAR HATCH UNEXPECTEDLY CLOSES AND FAILS TO REVERSE WHEN ENCOUNTERING RESISTANCE, WHILE IT IS STATIONARY. I WAS BENT OVER THE REAR BUMPER LOADING ITEMS WHEN SUDDENLY THE REAR HATCH CLOSED ON TOP OF ME. I SQUEEZED OUT AND THE HATCH CLOSED. THE HATCH ALSO UNEXPECTEDLY CLOSED, HITTING MY WIFE IN THE HEAD. ON ANOTHER OCCASION, THE HATCH UNEXPECTEDLY CLOSED WHEN ONLY THE SHOPPING CART WAS NEAR THE REAR BUMPER. THE LOCAL ACURA SERVICE MANAGER DUPLICATED THAT THE HATCH WILL NOT REVERSE WHEN ENCOUNTERING SIGNIFICANT RESISTANCE. THE SERVICE DEPARTMENT STATED THAT ACURA DOES NOT HAVE A FIX FOR THE PROBLEM. THIS VEHICLE IN ITS CURRENT CONFIGURATION IS UNSAFE. SOMEONE (I.E. A YOUNG CHILD) IS GOING TO BE INJURED WHEN THE HATCH CLOSES ON THEM. PAGE 167 OF THE ACURA RDX OWNER'S MANUAL STATES THAT THE HATCH WILL REVERSE ITS COURSE WHEN ENCOUNTERING RESISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129481September 14, 2018
SEAT BELTS
WHILE PARKED WITH THE ENGINE OFF AT THE GAS STATION MY CHILD ATTEMPTED TO EXIT THE VEHICLE. UPON RELEASING THE DRIVER SIDE BACK SEAT, THE SEAT BELT HAD MY CHILD ENTANGLED TRYING TO GET OUT OF THE CAR. THE SEAT BELT WAS UNBUCKLED/UNLATCHED YET IT SOMEHOW ENTRAPPED MY CHILD . I WAS UNABLE TO LOOSEN THE SEAT BELT AND IT CONTINUED TO RETRACT AND TIGHTEN ON MY CHILD. MY CHILD WAS ALSO UNABLE TO LOOSEN THE SEAT BELT WHICH WAS WRAPPED AROUND BACK AND STOMACH CAUSING PAIN AND DISCOMFORT. MY CHILD WAS UNABLE TO SIT OR STAND UPRIGHT AS I ATTEMPTED TO PULL THE SEAT BELT OVERHEAD OR BELOW STOMACH; CHILD WAS FORCED TO REMAIN IN A SQUAT-LIKE POSITION.I CONTINUED TO PULL AT THE TOP RE-TRACTOR IN THE HOPES OF IT "GIVING" AND LOOSENING BUT THE DEVICE FAILED TO "OVERRIDE." I IMMEDIATELY WENT TO THE LOCAL FIRE DEPARTMENT WHERE THEY TRIED, UNSUCCESSFULLY, TO LOOSE THE HARNESS THAT WAS CREATED BY THE SEAT BELT, NOR WERE THEY ABLE TO REMOVE THE CHILD. THE FINAL DECISION WAS MADE, BY THE CHIEF, TO CUT THE SEAT BELT IN ORDER TO RELEASE THE CHILD. I BELIEVE THAT THERE IS A DEVICE MALFUNCTION THAT IS A GRAVE SAFETY RISK OF STRANGULATION IF NOT PROPERLY REVIEWED AND REPLACED. I WAS EXPECTING THE BELT TO LOOSEN AFTER TUGGING AT IT AND THE FACT THAT TRAINED FIREFIGHTERS/PARAMEDICS COULDN'T PULL IT OUT IS QUITE ALARMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127942September 6, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE ENGINE SHUT DOWN IN THE MIDDLE OF AN INTERSECTION IN TRAFFIC, WHILE IN MOTION. THE CAR REFUSED TO START UP AGAIN, INDICATING A TRANSMISSION FAILURE. THE CAR ALSO REFUSED TO SHUT DOWN, AND THE ELECTRONICS ARE CONFUSED. THIS IS THE THIRD INCIDENT THAT I HAD WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127957September 6, 2018
SEAT BELTS
REAR SEATBELTS ARE NOT SAFE FOR CHILDREN. THERE IS A LARGE GAP BETWEEN THE SEATBELT AND THE CHILD (5 YEAR OLD AND 9 YEAR OLD). FOR THE 9 YEAR OLD THE SEATBELT CROSSES HIS FACE. IT IS ANCHORED TOO HIGH AND TOO FAR FORWARD FROM THE SEAT,. THE SEATBELT CANNOT BE ADJUSTED AND THE SEATBACK CANNOT BE ADJUSTED. THE ACURA MANUAL SHOWS A PICTURE OF A GAP AND STATED THIS IS NOT SAFE (IN AN EXAMPLE WHEN YOU HAVE ADJUSTABLE SEATS - TO NOT ADJUST WHERE IT CREATES A BIG GAP). WHEN I DISCOVERED THIS AFTER PURCHASING THE CAR, THE DEALER WOULD NOT LET ME LEAVE UNTIL I PUT MY 5 YEAR OLD IN A BOOSTER "WITH SEATBACK" TO HOLD THE SEATBELT IN PLACE DUE TO THE ISSUE. ACURA OFFERED TO GIVE ME MONEY TO BUY 3 BOOSTERS WITH SEATBACK TO KEEP IN THE CAR IN CASE I TRAVELED WITH KIDS. THEY SAID IT WAS A MANUFACTURED THAT WAY AND THEY COULD NOT FIX ANYTHING. THE SEATBELT ADAPTERS THEY WANT ME TO PURCHASE ARE NOT FOR COMFORT BUT TO SAFELY BE ABLE TO TRANSPORT KIDS IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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