Acura RDX Complaints

2,183 consumer complaints on file.

#11425974July 22, 2021
ENGINE
On July 20 2021, I was driving at 45 mph when I pressed the accelerator and the car did not accelerate while making a loud sound. I pressed it again and it repeated the behavior. Meanwhile the car became slower and slower. There were no warning lamps or messages. I stopped the car and after about five minutes, I restarted it and it worked as usual. However, the technicians at the dealership were unable to confirm the issue with the vehicle losing power while driving through a DTC check. They mentioned that there were no PGM-FI DTCS present and are not sure what component may have malfunctioned. It was so scary, I am afraid to drive this car. This issue is extremely dangerous because the car rapidly decelerated in the middle of the road. This could have easily caused a potentially fatal crash in traffic. It unsafe to drive this car knowing that this issue could repeat at any time without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425838July 21, 2021
ENGINE
The contact owns a 2018 Acura RDX. The contact stated that the vehicle intermittently hesitated while depressing the accelerator pedal. The failure also recurred while switching lanes or passing other vehicles. The contact also stated that the vehicle would lunge forward soon after hesitation without warning. The contact had taken the vehicle to a dealer where they were unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 34,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425553July 19, 2021
EXTERIOR LIGHTING
Headlights (low beams only) are very dim to the point where it is dangerous to drive at night. Can only see a few feet in front of me. Original headlights, both passenger and driver side have the same problem. Changing bulbs does not improve the brightness at all. Problem started about a year ago, and has quickly become much worse. Checking online, I found hundreds of posts from other owners of 2013-2015 Acura RDX that are experiencing the same exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424270July 11, 2021
STRUCTURE:BODY
When this RDX’s weight distribution shifts/flexes from turning out of a driveway or any parking entrance with an incline/decline the panoramic moonroof makes a popping sound across the rear of the moonroof. This occurs from both rear corners of the moonroof. The moonroof frame may be knocking around the body of the car due to lack of insulation or the moonroof frame not fitting properly. The problem appears to be fairly widespread with some owners on the Acura Forum site, Acurazine, claiming the popping actually shattered the moonroof glass while driving. The popping sound that I experience daily, combined with the countless similar complaints is what has prompted me to file this complaint. https://acurazine.com/forums/third-generation-rdx-2019-454/panoramic-sunroof-popping-982149/ Hopefully this can lead to an investigation and recall. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424299July 11, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Vehicle went into limp mode while I was accelerating up to speed onto a highway crossing lanes and driving uphill. All acceleration stopped, and the vehicle quickly decelerated due to being on a steep hill. It was not raining at the time. I had moved into the leftmost lane, and luckily there was a left shoulder to pull the car onto. The check engine light came on and was flashing. I turned the car off and back on, and it started. There could have been a very bad accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424098July 9, 2021
POWER TRAIN
Driving 40 MPH in heavy rain, had to accelerate quickly while changing lanes, engine when into derate. Check engine flashing, loss of power, engaged 4 way flasher, went 25mph to interstate exit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423632July 6, 2021
UNKNOWN OR OTHER
I purchased a 2021 Acura RDX new. The car makes loud cracking/popping sounds from the panoramic sunroof when driving over uneven pavement, particularly at an angle such as, entering or leaving a driveway. This has occurred since new. It consistently makes the sounds when cold, like backing out of the driveway and over the curb first thing in the morning. It is inconsistent after first having made the sound but, will still make the sounds under the right conditions. I have reported the issue to Acura dealer service and to Acura Client Relations, with no resolution. Many have reported similar issues on an Acura owners blog.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423500July 5, 2021
EXTERIOR LIGHTING
I BOUGHT A USED 2015 ACURA RDX AT AN ACURA DEALERSHIP JUNE 2020 WITH LESS THAN 48K MILES. I BOUGHT IT IN AS IS CONDITION. I THOUGHT SINCE IT WAS FROM A DEALERSHIP, I THOUGHT EVERYTHING THAT NEEDED REPAIR WOULD HAVE BEEN FIXED. IT WAS DURING THE DAY WHEN I BOUGHT AND DIDN'T HAVE TO DRIVE AT NIGHT SEVERAL DAYS. WHEN I DROVE IT AT NIGHT I COULD BARELY SEE THE STREET, THE PASSENGER SIDE, I THOUGHT WAS NOT LIT AT ALL. THE LOW BEAM VISIBILITY WAS HORRRIBLE. I FELT I WAS IN A VERY DANGEROUS SITUATION AND HAD TO DRIVE WITH HIGH BEAM ON. I TOOK IT TO A SHOP A FEW DAYS LATER AND WAS TOLD THE WHOLE HEADLIGHT UNIT HAD TO BE REPLACED. I DIDN'T BELIEVE THEM THINKING THAT THEY ONLY WANT TO MAKE MONEY FROM ME. SEVERAL DAYS LATER, I TOOK IT TO ANOTHER SHOP AND HAD BOTH LOW BEAM LIGHT BULBS REPLACED. AFTER THE WORK WAS DONE THE SHOP MANAGER TOLD ME THE PASSENGER LOW BEAM HEADLIGHT WAS NOT BURNED OUT AND IT WAS NOT THE BULB THAT WAS MY OROBLEM. I NEEDED TO REPLACE MY HEADLIGHT HOUSING ASSEMBLIES THE COST OF WHICH IS $800 A PIECE FOR JUST THE PARTS ALONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423314July 3, 2021
ENGINE
Driving on the highway ~ 70mph in a rain the vehicle had a loss of engine power and went in to limp mode. It was a harrowing experience in the bad weather with traffic and no place to safely pull to the side of the road. Vehicle would only crawl @ ~ 5mph. This is the second incidence in a year. Its a major safety issue. Acura says it cannot be fixed unless they can duplicate the problem with my vehicle. Highly unlikely that will happen. I pointed out that other owners of the RDX have had the same issues. Acura stated that they do not listen to online forums. This is a serious issue in my opinion that will one day or perhaps already has caused loss of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422538June 28, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking would not release…this occurred in the rain…it caused the vehicle to hydroplane, spin out, and hit a barricade.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11422704June 28, 2021
UNKNOWN OR OTHER
All sound warnings are very low and impossible to hear them especially with the music on. The volume is very low and will not override the music volume. The warning volume is very low and driver can’t increase the volume. Especially the blind spot warning on the right side, if you miss it, it’s an accident sure to happen. Acura can change this with a simple software update but they keep ignore my requests. Hopefully you, the consumer advocate, can convince them to do the software update. Let’s make it safer for all and save some lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421972June 23, 2021
POWER TRAIN
I was on a three hour drive in the rain and around the 2.5 hour mark I attempted to overtake a vehicle by rapidly accelerating. The vehicle had a complete loss of power and the check engine light illuminated. The car would not accelerate however the engine was running. I had to get to the shoulder across multiple lanes without engine power. The vehicle would only drive at idle speed until I powered the vehicle down and restarted at which time normal operation resumed and the check engine light was no longer illuminated. This is the second time this has occurred on a lengthy drive in the rain both times when attempting to overtake another vehicle. The latest occurrence was on April 10th 2021. The Acura dealership was unable to replicate or find any error codes in the ECU and directed me to corporate Acura to file a case. There's been no traction with that case and the vehicle remains unsafe to operate in the rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421788June 22, 2021
ENGINE, POWER TRAIN
While driving, the engine suddenly lost power and started blinking the engine light and went into the "limp mode" mentioned here: https://topclassactions.com/lawsuit-settlements/consumer-products/auto-news/nhtsa-report-2020-acura-rdx-lost-power-while-driving/ I was forced to pull over without power and wait with the engine off until it resumed normal function. This could have caused a crash without the power to drive on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421931June 22, 2021
ENGINE, POWER TRAIN
Brand new 2021 RDX - bought 3 days ago, only 128 miles. Driving on highway and it suddenly loses power. Was able to get to shoulder, but unable to get enough power to exit the highway to find a safer place to park. Check engine light and several transmission warnings indicating I should see dealer immediately. As vehicle came close to a stop, it shuddered and clunked so badly it seemed like I ran something over, but nothing was there. Tried to shut vehicle down and restart, but constant error messages and would only lurch a little. Had to have vehicle towed to dealership, but of course they said they never heard of this happening before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421400June 18, 2021
EXTERIOR LIGHTING
the front low beam headlights are extremely dim. Can typically only see approximately 30 feet in front while driving. Any speed in excess of 25mph is dangerous. High beams work fine. there are no fog lights on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421271June 17, 2021
EXTERIOR LIGHTING
The reflective surface inside the headlight assemblies has delaminated. This effectively makes the headlights useless and creates a very unsafe driving condition at night. I reported the issue to Acura's national customer service number but they did nothing but record the call. This is a known issue with Acura as they have done recalls on other year and model combinations. This is clearly a very serious latent manufacturing and safety issue that needs immediate attention. A simple Google search will reveal many owners talkin about this on internet forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420981June 15, 2021
SEATS
1. I suffered a seatback failure in my 2018 Acura RDX when I was rear-ended at a high speed. The car is currently with my insurance company but I'm sure it's available for inspection. 2. The seatback failure made a big enough gap between my seat and seatbelt for me to slip completely under my seatbelt. I landed on the backseat floor after I smacked my head on the side rear airbag. I have multiple injuries from the seatback failure and my children would have been hurt from this failure had they been in the car with me. 3. N/A 4. The vehicle was totaled. The insurance adjuster said all seats "had shifted". I asked if that was another word for "broken". He said "yes". 5. No warnings appeared. The car was in perfect working order.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11420647June 11, 2021
UNKNOWN OR OTHER
Brand new 2021 Acura RDX panoramic sunroof exploded less than 2 weeks after purchase. I was driving when all the sudden, out of nowhere, there was a loud pop/explosion sound. I immediately pulled over and inspected the but didn't find anything. Not one scratch or dent anywhere. It wasn't until I was getting back in the car, and heard the sound of glass slowly shattering, that I realized it was the sunroof. Nothing external hit the car to cause the explosion/shatter. I was the only car on the road when it happened...no cars in front of, behind or beside me. The road was smooth and I hadn't driven over any bumps. Thankfully, the sun shade closed so no one in the car was injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420614June 11, 2021
ENGINE
I was driving in the rain, accelerated to pass a vehicle and the engine lost power. The check engine light came on and the car went into "limp" mode. The car would barely go 40 mph on a highway and the speed seemed to be continuing to decrease. Luckily I was able to pull over and shut the car off. Restarted, the problem appeared to go away. This is a very dangerous situation and I have read other people reporting similar incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420161June 8, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On May 9th we were driving on the freeway at around 3 pm on a sunlit clear day. It was a straight section of road. Dry pavement and traffic moving reasonably well. The car in front of us was at least 100 yards in front of us and about the same for the vehicle behind I believe. We were going around 50 mph. The car slammed on the brakes so hard the seat belt restraints engaged as we flew forward, enough so that my wife and I were both sore the next day. Items on the back seat flew onto the floor. If there had been a car behind us we would have been rear ended and potentially a multi car pile up. We took the car to the dealership the next day. They had the car for the day and returned it saying everything is calibrated as it should be. I have called Acura and they set up a case number and a case manager and said they would call me. They have not called nor returned my repeated phone calls. I have asked for a supervisor to call and that has not happened either. Acura’s case number is 12213602 and Simon is the case manager. His phone is 800 999 1009 x87723. The supervisor’s name is Terry. I don’t have an extension number for her. We have grandkids that ride in car seats in the back seat. Thank god this didn’t happen with one or both in the back seat with a car behind us. We have been driving cars with the braking feature on them for 10 years now (Ford and Infinity) and have never had anything like this happen. We’ve had the adaptive cruise pick up on something in the past and ease off the accelerator but never anything like this. The cruise was not engaged when this occurred. In googling this it sounds like we aren’t the only ones having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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