Acura MDX Complaints (2022)

182 consumer complaints on file.

#11512737March 20, 2023
SERVICE BRAKES
I brought my car in for regular maintenance as well as sunroof not opening plus I noticed on and off when I start the car my steering wheel vibrates, only when starting the car. Following day I received a phone call that the motor needed to be changed for the sunroof and they also need to change my brakes (car has ~8K miles on it)… and not just brake pads, rotors as well. My front passenger side brakes were basically none existent, no idea for how long and I was told it’s a manufacturers defect which was covered by warranty. I have a 4 year old and currently 5 months pregnant, needless to say I feel extremely unsafe now driving my not so cheap car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503425January 24, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
All electrical systems failed while driving around 30mph, Power steering failed, power brakes failed, lane assist failed. We were at high risk of a crash due to lack of control of the car while driving. We were lucky that it happened on a flat road and we were able to manually pull over to the side of the road. The vehicle was inspected by the manufacturer and we were told that the car did show all the steering angle sensors did malfunction and fail. They said there is no known cause. They just recalibrated and reset the sensor and said it now is ok "at this time." There is no guarantee that the problem won’t happen again and put my family’s life in danger. Prior to this incident we repeatedly got the "BRAKE SYSTEM: Brake system problem, Brake performance may be reduced, See your dealer". We took it into the deal and was told nothing is wrong with the car and this is a known issue. Dealership Service video: https://app.truvideo.com/v/CbRSGHvo?s=46jtvtJ1AFXkZdwwQ3gE7pDBzV4dlDl0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502688January 19, 2023
UNKNOWN OR OTHER
On Sunday December 11th 2022 we were coming back home from church. We were driving on I-5 highway northbound. Suddenly we heard explosion like sound and moment after we realized that our moonroof shattered. I was such a scary moment especially that we had 6 year old in the back seat. We were not hit by anything or anyone. we just heard explosion and glass shattered on our car and cars around us. We immediately pulled off from the highway (in save manner of course) and went to gas station to see what happened. It was raining that day. I called Acura immediately and they asked to come back on Monday. Acura asked us to repair it with insurance not taking any responsibility for that. It is safety issue and it may happen again. Acura is luxury car and I would expect they care about quality and way how glass is tempered. Moonroof on our Acura take more than 50% of roof space so it is very concerning safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496318December 6, 2022
VISIBILITY/WIPER
We have replaced the front windshield twice now as it is very easy to crack on small road debris. I have other cars that do not experience this and it feels like the windshield was not designed well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480302August 20, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
While driving on the highway the moon roof spontaneously exploded and shattered. The noise was loud and startling like a gunshot and poses a serious risk of crashing and injury if the shade is open at the time of explosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478020August 7, 2022
SUSPENSION
Suspension clicking noise when turning wheel to from one end to another. I found that the outer tie rod end ball joint wasn’t torque down. I double checked the lower ball joint and found it wasn’t torque down as well. The clicking went away after torquing down the outer tie rod joint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470904June 24, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving my 2022 Acura MDX on interstate highway in the middle lane of a three lane road. We had our panoramic sunroof closed, but the interior sliding sunroof door was fully open exposing the entire panoramic sunroof. After a period of time and without indication or warning, the sunroof exploded (sounded like a gunshot when it exploded) sending glass throughout the interior of the vehicle as we were driving at highway speeds. We were lucky that there were no vehicles next to us when the explosion happened because I swerved out of my lane temporarily not knowing what just happened. We were not anywhere near overpasses, trees, or any other hazard that might have dropped an object onto the top of the sunroof. Additionally, we did not see any road debris flying towards our vehicle. Fortunately we were near home and we slowed the vehicle down to exit the freeway and made it home to further examine the damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467766June 6, 2022
SUSPENSION
We purchased the vehicle on April 2nd. The front left strut airbag burst while we were driving at 23 miles an hour. Thankfully were weren't going fast when the failure occurred. I would imagine that at highway speeds this could greatly impact your driving ability as the front left of the car dropped down about 6 inches. The dealer currently has the part on backorder but has yet to attempt a repair. Our vehicle has been out of commission for 26 days. We got about 15 warning lights and parked in our driveway as we happened to be near our home when the strut broke. We had the vehicle towed to the nearest Acura dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462713April 29, 2022
STEERING
At slow speed our brand new vehicle with only 800 miles the electric power steering system failed causing difficulty manually steering the vehicle and pulling off the roadway. In addition every warning light illuminated on dashboard. Vehicle was towed to Acura of Turnersville in NJ and after three days is still being diagnosed. Internet searches have revealed several other owners with the 2022 Acura MDX and the same vehicle problems. One owner had Acura buy the car back after four months of diagnosis and no repair. Our dealer serivce advisor stated the had another 2022 MDX with the same issue only two weeks ago. This is a very serious situation as losing power steering at any speed could cause a crash if the driver doesnt have enough strength to manually steer the car. This is a potentionally serious situation the warrants further investigation by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458493March 27, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Observation 1: Lane-keeping assistance is unreliable and the results of its operation are highly variable. In optimum conditions (daylight, wide lanes which are clearly marked; good contract between lane markings & pavement; no more than very gentle, wide-radius curves), this feature will do one of three things when the vehicle starts to drift from the middle of the lane: (1) the feature will gently steer the vehicle back to the desired position, (2) the feature will exhibit a warning by vibrating the steering wheel and allow the vehicle to change lanes or (3) fail and do nothing -- without any warning whatsoever. One never knows how the car will react but it certainly cannot be trusted. Observation 2: When driving in light traffic or no traffic conditions the vehicle will occasionally brake aggressively. This was observed to occur on multiple occasions. Two situational examples which have been observed several times: (1) four lane roadway inside city limits; speed: 40mph; I was gently braking to stop behind a vehicle stopped at a traffic light; car applied brakes rapidly nearly causing a rear-end crash as the vehicle behind me did not anticipate the Acura's action. (Judging from the hand signal I received I believe the driver of the vehicle behind me though I was administering a "brake test" -- a common precursor to "road rage.") (2) driving on a two lane country road at 50-55MPH; no other traffic within hundreds of feet in any direction; vehicle brakes rapidly for no apparent reason; my attempt to accelerate and over-ride the "safety feature" was unsuccessful -- eventually the Acura stopped this action and I was able to resume desired speed. Important to note: At no time during these incidents did braking occur to avoid a crash or minimize damage. These were uncommanded operations that actually increased the probability of a crash. These events occurred between 11/21 and 03/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456296March 11, 2022
ELECTRICAL SYSTEM
May the water leak causes fire . I have many issues going on on my new 22 MDX 7k miles on it , the car is acting crazy no keyless entry working, remote is not working, I called many dealers after they checked it they said we have to keep the car for few days because there's water leaking on the driver side, it was a shocking for me that a brand new car having that, I called the worst company ever Acura and i told them i need a replacement or buy back I'm not agree to fix a brand new car and go through this hassle for years, they was very aggressive and not professional or fair and the case manager hange up on me (Jassica) she refused to let me speake to her manager or supervisor, she said just have to leave the car at the dealer for few days without loaner or reimbursement!! Is it fair ?! And she started to give reasons for the problem which is not true, now I need help to get it done.The worst after sale service ever It was one of my big mistakes that happened to my life to buy Acura !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456241March 10, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
All warning lights came on dashboard. Car wouldn't turn off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453758February 24, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2022 Acura MDX. The contact stated while driving 50 MPH, the brakes applied independently. The contact stated the brake warning light was illuminated. The contact stated that the vehicle decelerated to 10 MPH however, quickly started accelerating after depressing the accelerator pedal. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452717February 18, 2022
UNKNOWN OR OTHER
Sunroof spontaneously exploded outward while driving children to school. Loud boom like an explosion, no rain or inclement weather. Received a splinter from small shards of glass after Acura dealership vacuumed. They quoted me $1100 and $1400 for repair of this defect, and was unable to determine when glass would arrive. Did not give loaner or anything, and car is less than 30 days old.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11447407January 13, 2022
POWER TRAIN
After 4 times of taking the vehicle to two dealerships for the same concerns, I am having the following problems with my vehicle at this time:: wind/whistling/whining noise heard while driving and has gone unresolved. The car consistently makes a whining/whistling noise when reaching speeds between 40-65mph and has been a known issue with this year make and model per documentation provided to me by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446769January 9, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving on a 80-mph 3-lane one direction (6 both) toll road, following a Tx State Trooper. About a 1/4 mile ahead of me were two waste disposal trucks. One in the right land and one passing the other in the center lane. The trooper and I pulled into the left lane. As we approached the waste disposal trucks (about 1/8 mile away) my brakes automatically engaged and braked hard for no reason. I tried to override it by depressing the accelerator but the accelerator did not respond (as though it had been disengaged). Behind me was a Mercedes SUV, which had to brake hard to avoid rear ending me. My brakes kept automatically braking (off and on). I finally pulled off the road on the left shoulder and brought the car to a complete stop. It then allowed me to proceed on my way. I bought the car in part for this safety feature, but it clearly is faulty. In reading about braking system, i found that older models had a button that you could use to turn the system off. In my 2022 model, you can turn it off only with multiple steps. You can also adjust the responsiveness of the auto-brake system through a multiple step process. Clearly, this is a major problem that needs to be addressed. I was very lucky that the car behind me braked immediately or it would have rear-ended me at high speed. It was about 5:30 p.m. It was getting dark but not completely dark. I think the problem is with the automatic braking system for forward crash avoidance, but my adaptive cruise control was engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441158November 20, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
The brakes are not working warning light has flashed several times. In numerous calls and dealer visits Acura has no resolution the say it’s under investigation. There is a service bulletin from May of 2021 but I was never advised of this issue and I am very uncomfortable driving the car with a brake problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434268September 24, 2021
POWER TRAIN, ENGINE
The vehicle makes noise while shifting from Park to Reverse to Drive. Transmission fluid and oil fluid leaking while I had driven only 450 miles. Had reported the issue to the Service Department. They informed that since the engine is new it will take a while for the transmission gear to quiet it down. They can't find any leakage for the first two times when I brought the vehicle for them to inspect. Their Service Manager was able to identify the issue and assigned the technician to trace it down. My car is currently in their shop for the third time since I just purchased it on August 19th, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424283July 11, 2021
SERVICE BRAKES, SUSPENSION, STEERING
The car is making extreme noise from the rotors and it’s screeching. I took the car to paragon Acura multiple times and they stated it’s normal. A brake sign pops up and the car seems extremely unsafe. I have videos to to show everything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422259June 25, 2021
POWER TRAIN
A transmission error popped up on the car and the vehicle would not accelerate past a few miles per hour. The issue is happening intermittently and the dealer and Acura service claims it’s a random issue. A sign that says brake fault keeps popping up as well and it’s really scary to drive the car. Acura service said it’s normal and working as designed and there is no fix at the moment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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