Acura MDX Complaints (2004)

171 consumer complaints on file.

#10128111July 8, 2005
SERVICE BRAKES, HYDRAULIC
INTERMITTENT, RANDOM PULLING TO THE RIGHT WHILE BRAKING - FREQUENTLY SLIGHT AND OCCASIONALLY SIGNIFICANT. ON RARE OCCASION, SIGNIFICANT PULLING TO THE LEFT. ACURA DEALER TECHNICIAN AND SERVICE MANAGER CLAIM THAT THIS IN "NORMAL."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110109February 8, 2005
ENGINE AND ENGINE COOLING
ON A TRIP TO A CAR WASH, MY ACURA MDX GOT LOCKED WITH THE ENGINE RUNNING WHICH CAUSED A BACK UP ON THE LINE AND LOSS OF BUSINESS FOR THE CAR WASH. I HAD TO HAIL A CAB TO GO HOME AND GET THE SPARE KEY AND COMPENSATED THE OWNER FOR THE LOSS. WHEN I GOT HOME AND READ THE OWNER'S MANUAL I WAS VERY SURPRISED TO FIND OUT THAT THE VEHICLE CAN BE LOCKED USING THE MASTER LOCK BUTTON IN AN OPEN PASSENGER DOOR EVEN WITH THE KEY IN THE IGNITION AND THE ENGINE RUNNING. IT WAS THEN THAT I REALIZED THAT THE CAR WASH ATTENDANT ON THE PASSENGER SIDE MUST HAVE LOCKED THE VEHICLE. THIS IS A FLAWED DESIGN AND CAN POTENTIALLY CAUSE SAFETY PROBLEMS. I NOW HAVE TO CARRY A SPARE KEY WHEN I GO TO A CAR WASH. I BROUGHT THIS TO THE ATTENTION OF THE MANUFACTURER AND GOT NO RESPONSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098584November 10, 2004
ENGINE AND ENGINE COOLING
THE CHECK ENGINE LIGHT FREQUENTLY BLINKS AND THE CAR OCCASIONALLY MISFIRES WHILE THE CAR IS ACCELERATING OR UNDER HEAVY ENGINE LOAD (E.G., ACCELERATING ONTO THE FREEWAY OR DRIVING ON INTERSTATE THROUGH THE MOUNTAINS). THESE CONDITIONS APPEAR TO HAPPEN MORE FREQUENTLY THE WHETHER IS COOL AND DAMP. WHEN THE VEHICLE MISFIRES, THE ENGINE HESITATES AND VARIOUS DASHBOARD WARNING INDICATORS LIGHT. THE ENGINE HESITATION AND DISTRACTION FROM THE WARNING LIGHTS MAKES IT DIFFICULT TO COMPLETE MERGER INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098061October 31, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY
THERE IS A CONSISTENT METALLIC CLANGING/RUMBLING AT 2,000 RPM IN ANY GEAR, PARTICULARLY UNDER PART THROTTLE/LIGHT LOAD OPERATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097280October 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER SHIFTING OUT OF REVERSE INTO DRIVE, THE VEHICLE CONTINUED IN REVERSE UNTIL THE CONSUMER TURNED OFF THE VEHICLE AND RESTARTED IT. DEALER WAS NOTIFIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092677September 17, 2004
AIR BAGS
DURING A COLLISION THE PASSENGER FELL TO THE SIDE WINDOW AND AIR BAGS DEPLOYED, RESULTING IN HEAD INJURIES. PASSENGER WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. VEHICLE WAS TOWED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10086479August 9, 2004
SUSPENSION, TIRES
WAS DRIVING TOWARDS RAPID CITY ON I -90 W FROM ST PAUL MINNESOTTA. AT AROUND 10.30 AM THE VEHICLE ACURA MDX 04 MODEL WHILE GETTING PAST A RV THE RV STARTED SWAYING AND THE LEFT REAR WHEEL OF THE MDX WAS ON THE LEFT SHOULDER. WHILE GETTING BACK TO THE ROAD THE VEHICLE WAS TOTALLY OUT OF CONTROL AND WNET ACROSS THE ROAD AND HIT A FENCE ON THE SIDE OF THE ROAD AND CAME TO A STOP. THIS HAPPENED AT MILE MARKER 159 IN SOUTH DAKOTA. AIR BAGS WERE DEPLOYED. ONCE WE GOT OFF THE VEHICLE WE OBSERVED THAT THE LEFT REAR TIRE HAD SLIPPED OFF THE RIM. THE VEHICLE IS EQUIPPED WITH VSA BUT IT DID NOT SEEM TO HELP AS THE VEHICLE WAS UNCONTROLLABLE . THE SPEED AT THE TIME WAS BETWEEN 65 AND 70 MPH. ACURA WOULD NOT LODGE MY COMPLAINT AND WAS ASKED TO WORK WITH MY INSURANCE COMPANY ON THIS.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10075033June 8, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
I BOUGHT A NEW ACURA MDX 2004 AND IN TWO DAYS THE ENGINE MALFUNCTIONED, LIGHT APPEARED. I WENT TO THE DEALER, WHO SAID THAT I NEED TO MAKE AN APPOINTMENT TO FIX THE PROBLEM, EVENTHOUGH AS A NEW CUSTOMER I WAS NOT SATISFIED WITH THE CAR, INDICATING A PROBLEM WITHIN TWO DAYS OF DRIVING LESS THAN 100 MILES. I DID SOME RESEARCH ON THE PROBLEM AND FOUND THAT THE ISSUE I AM FACING IS A KNOWN ISSUE WITHIN THE RANGE OF MY VIN NUMBER. BUT ACURA DEALER AND THE CUSTOMER RELATIONSHIP OFFICE IN LA DENIED THAT THEY KNOW ABOUT THE PROBLEM. I ALSO FOUND A SIMILAR THE ISSUE DOCUMENTED ON YOUR WEBSITE. AS A CONSUMER WHAT ARE MY RIGHTS HERE ? A) CAN I GET ACURA TO PROVIDE ME THE LEVEL OF QUALITY AND SERVICE I AM EXPECTING B) REJECT THE PRODUCT IF THEY FAILED TO NOTIFY ME ABOUT THE PROBLEM BEFORE I BOUGHT THE PRODUCT(FAIR DISCLOSURE) ABOUT THE RECALL C) THEY DIDN'T FIX THE PROBLEM BEFORE I BOUGHT THE CAR, EVEN THOUGH THEY WERE AWARE OF THE PROBLEM. I KNOW SOMEONE WHO BOUGHT THE *SAME* MODEL CAR FROM THE *SAME* DEALERSHIP AND THEIR CAR ALSO FALLS IN THE *SAME* VIN RANGE WHICH IS DOCUMENTED TO HAVE THE PROBLEM. THEY TOLD THEM THAT ITS A KNOWN ISSUE WHEN THEY CALLED THE ACURA DEALER SERVICE, AND ASK THEM TO COME DOWN FOR SERVICE. BUT WHEN I ASK THE SAME QUESTION THEY DENY KNOWING ANY ISSUE WITH THE CAR, THEY EVEN SHOWED ME A PRINT OUT WHICH SAYS NOTHING IS FLAGGED AGAINST MY VIN NUMBER. I HAVE CURRENTLY GIVEN MY CAR FOR SERVICE, AND I AM ON A LOANER CAR FROM THE DEALER. STILL WAITING FOR THE CAR TO BE SERVICED. ALSO I AM CONCERNED THAT IF THE PROBLEM REAPPEARS, IT WILL FURTHER ERODE MY CONFIDENCE IN THE CAR AND THE DEALIERSHIP. I AM ALSO EXTREMELY DISSATISFIED AS A CONSUMER AND WOULD LIKE TO KNOW WHAT SHOULD I DO SO THAT OTHER ACURA CONSUMERS DON'T HAVE TO GO THROUGH THE PAIN LIKE I AM GOING THROGUH AND ALSO GET COMPENSATED FOR THE DAMAGES AND INCONVINIENCE CAUSED BY THIS INCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060247March 3, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE ACURAMDX THAT I BOUGHT IS FOR MODEL YEAR 2004, THERE IS KIND OF A LOUD DRONING NOISE FROM THE EXHAUST SYSTEM, THAT WAS IDENTIFIED BY THE READING HONDA DEALER AND FURTHUR CONFIRMED BY THE MFG'S REP, BUT THE PROBLEM DID NOT GET FIXED SINCE THE MFG. HAS NO FIX FOR THE PROBLEM AND THE MFG. IS NOT WILLING TO ADRESS THE PROBLEM OR SOLVE IT OR REFUND THE MONEY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055685February 26, 2004
VEHICLE SPEED CONTROL
A LOUD RUMBLING NOISE WAS HEARD AT 2000 RPMS. *AK THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIME, HOWEVER THEY PROVIDED NO SOLUTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058612February 20, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
A LOUD "DRONING" SOUND COMES OUT AT 2,000-2,200 MPH, ESPECIALLY LOUD AT APPROXIMATELY 40-45 MPH. DEALERSHIP AND MANUFACTURER SAY THAT THIS IS A "NATURAL SOUND" OF THE 2004 MDX. I DO NOT BUY THIS EXPLANATION IT IS HARD TO BELIEVE THAT AN EXPENSIVE SUV SUCH AS THIS WOULD HAVE A "NATURAL SOUND" LIKE THIS LOUD DRONING SOUND. IT IS VERY LOUD ESPECIALLY DURING COLD WEATHER. THEY INSIST THAT THIS IS RELATED TO THE NEW DUAL EXHAUST SYSTEM OF THE 2004 MDX. WHAT IF IT IS ENGINE OR TRANSMISSION RELATED? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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