Acura MDX Complaints (2007)

99 consumer complaints on file.

#10441795December 30, 2011
STEERING
VEHICLE HAS DEVELOPED LEAK IN RACK AND PINION AND POWER STEERING PUMP IS FAILING AT 70,000 MILES WHICH CAUSED VEHICLE TO BE DIFFICULT TO STEER AND COULD LEAD TO POSSIBLE ACCIDENT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429044October 7, 2011
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 ACURA MDX. THE CONTACT STATED THAT WHEN ADJUSTING THE POWER SEAT ON THE DRIVER SIDE, THE AIR BAG WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE VEHICLE WOULD NEED A WIRING HARNESS REPLACEMENT. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 90,000. UPDATED 11/04/11 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426268September 19, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM
OPEN TAILGATE CREATES ELECTRICAL DRAIN THAT KILLS THE BATTERY IN A FEW HOURS WITH NO LIGHTS TURNED ON OR ANY OTHER OBVIOUS SIGNS OF BATTERY DRAINAGE INDICATION. THE ISSUE SEEMS TO APPLY ONLY TO VEHICLES EQUIPPED WITH POWER TAILGATE. MULTIPLE COMPLAINTS FOUND ON THE INTERNET REPORTED BY OTHER VEHICLE OWNERS. THIS IS A MAJOR SAFETY ISSUE SINCE PEOPLE MAY NOT BE ABLE TO START ENGINE ON THEIR VEHICLE JUST AFTER HAVING TAILGATE OPEN FOR A RELATIVELY SHORT TIME. ACURA CUSTOMER RELATIONS DEPARTMENT WAS CONTACTED OVER THE PHONE BUT REFUSED TO ADMIT THE FACT OF ELECTRICAL DESIGN OR A COMPONENT ISSUE AND SUGGESTED ME TO HAVE THE VEHICLE DIAGNOSTIC DONE AT MY OWN EXPENSE IN THE NEAREST DEALERSHIP. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400534May 11, 2011
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
WHILE WAS DRIVING THE CAR, IT SHUT DOWN COMPLETELY - .NO LIGHTS, NO MOTOR, ..COMPLETELY DEAD IN THE MIDDLE OF THE FREEWAY. I WAS SIMPLY DRIVING AND HAD NOT TOUCHED ANY BUTTONS OR DIALS. I WAS (LUCKILY) ABLE TO DRIFT TO THE BREAKDOWN LANE. APPROXIMATELY 45 MINUTES LATER, THE INSIDE LIGHTS TURNED ON AND I WAS ABLE TO CONTINUE DRIVING. THIS MORNING, WHEN I TOOK THE CAR INTO THE DEALER FOR SERVICE, I WAS TOLD THAT ANOTHER CUSTOMER HAD THE SAME PROBLEM, RECURRING EVERY THREE WEEKS OR SO. AT OTHER TIMES, WHEN THE CAR WAS STATIONARY, THE CAR WOULD ALSO FREEZE ON ME, AND AGAIN, AFTER WAITING APPROX. 45 MINUTES, IT STARTED UP. THIS WAS, FOR ME, THE FIRST TIME IT HAPPENED WHILE I WAS DRIVING. MILEAGE ENTERED ABOVE IS APPROXIMATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386833March 8, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 ACURA MDX. THE CONTACT STATED THAT THE BRAKE LIGHT WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE BRAKE LIGHT RELAY. THE MANUFACTURER WAS NOT CONTACTED IN REGARDS TO THE FAILURE. THE CURRENT MILEAGE WAS APPROXIMATELY 57,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 56,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372564December 27, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TORQUE CONVERTER ON 2007 ACURA MDX FAILED AT 42K MILES. ACURA DEALER REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364294November 6, 2010
ELECTRICAL SYSTEM
ENGINE SHUT OFF WHILE DRIVING APPROX. 35 MPH, RESULTING IN TOTAL LOSS OF POWER STEERING AND BRAKES AND ELECTRICAL SYSTEMS.. PULLED OVER AND BROUGHT CAR TO A STOP. WAS IN THE PROCESS OF GETTING OUT TO CHECK ENGINE WHEN INTERIOR LIGHTS CAME ON, RESTARTED ENGINE AND COMMENCED TO DRIVE APPROX. A MILE WHEN IT ALL REPEATED. GOT CAR HOME AND CALLED FOR TOW TRUCK TO TAKE CAR TO ACURA DEALERSHIP WHERE I HAD PURCHASED 1 MONTH PREVIOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332500May 27, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2007 ACURA MDX. THE CONTACT SMELLED OIL BURNING IN THE VEHICLE. UPON INSPECTING THE VEHICLE, HE NOTICED THAT THE VEHICLE WAS LEAKING OIL FROM THE PC VALVE ONTO THE EXHAUST PIPE. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE COULD BE REPAIRED AT HIS EXPENSE. THE MANUFACTURER CONFIRMED THE DEALERS STATEMENT AND TOLD THE CONTACT THAT THE WARRANTY WAS VOID SINCE HE TAMPERED WITH THE VEHICLE AND REMOVED PARTS FROM IT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327896April 28, 2010
STEERING
MY ACURA MDX 2007 LOSES POWER STEERING EVERY TIME IT GOES THROUGH A PUDDLE, PUDDLES AS SHALLOW AS CAN BE. A BEEP SOUNDS, AN ALERT STATING CHECK YOUR CHARGING SYSTEM, AND THE POWER STEERING STOPS FUNCTIONING. I ALMOST RAN INTO AN OBJECT AT THE SIDE OF THE ROAD A FEW TIMES AS I WAS TURNING AND THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313569February 24, 2010
STEERING
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2007 ACURA MDX 34,000 PREDOMINANTLY HIGHWAY MILES FRIDAY EVENING, AS I WAS PULLING OUT OF A CAR WASH, I HEARD A CLUNK, THE INSTRUMENT PANEL LIT UP WITH A "CHECK CHARGING SYSTEM ALARM" AND I HAD NO POWER STEERING. I IMMEDIATELY STOPPED AND FOUND A BELT PULLEY (LATER IDENTIFIED BY ACURA AS A "CRANK PULLEY) LAYING IN THE ROAD JUST BEHIND THE CAR. I OPENED THE HOOD AND THE SERPENTINE BELT WAS NOT TURNING, EXPLAINING THE LOSS OF POWER STEERING. UPON INVESTIGATION, THE DEALERSHIP EXPLAINED THAT THE OUTER RIM OF THE PULLEY IS COMPRESSION FIT ONTO THE HUB AND THAT THE PULLEY CAME APART AT THIS COMPRESSION FIT. THE HUB REMAINED CONNECTED TO THE CRANK, BUT WITHOUT THE HUB THERE IS NO TENSION PROVIDED TO THE SERPENTINE BELT AND, HENCE NO POWER STEERING (OR ALTERNATOR OR A/C FOR THAT MATTER). THE LOCAL ACURA DEALERSHIP PROVIDED A SIMPLE REPAIR REPLACING THE PULLEY, BUT COULD NOT EXPLAIN WHY IT FAILED. I CONTACTED ACURA'S REGIONAL CASE MANAGER [XXX] AND ASKED FOR A CASE NUMBER [XXX] )TO RECEIVE FEEDBACK FROM AN ANALYSIS OF THE FAILED PART. WHY DID IT FAIL (ROOT CAUSE) AND WHAT SHOULD BE DONE TO PREVENT FUTURE OCCURRENCES? [XXX] REPLIED "THAT IS NOT GOING TO HAPPEN", "I'M CLOSING OUT THIS CASE". I AM VERY CONCERNED ABOUT THE ROOT CAUSE OF THIS FAILURE. HAD MY WIFE OR DAUGHTER OR OTHER WEAKER PERSON BEEN DRIVING IN A MORE CRITICAL SITUATION, LOSING THE POWER STEERING WHILE MOVING COULD HAVE BEEN A TRAGIC EVENT. THE CAR CARRIER DRIVER TOLD ME THAT HE PICKED UP AN MDX WITH A MISSING BELT PULLEY JUST LAST WEEK. I UNDERSTAND THAT HE IS NOT THE AUTHORITATIVE SOURCE, BUT ITS IS ENOUGH TO INCREASE MY LEVEL OF CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299585January 13, 2010
ENGINE AND ENGINE COOLING
NOXIOUS/STALE REFRIGERANT HEADACHE CAUSING ODOR EMITTING FROM MY VEHICLES AC VENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290940November 4, 2009
EXTERIOR LIGHTING
AT 62,000 MILES THE LEFT HEADLIGHT FAILED. DEALER INDICATED THAT THE XENON BULB, IGNITER AND CONTROL UNIT HAD ALL FAILED AND BLOWN A FUSE. REPAIR COST WAS APPROXIMATELY $1,000, OF WHICH ACURA PAID 75% AS A GOODWILL GESTURE. NOW, AT 72,000 MILES, THE RIGHT SIDE HEADLIGHT HAS FAILED REQUIRING REPLACEMENT OF THE IGNITER AND CONTROL UNIT AT A COST OF OVER $600. HEADLIGHTS ARE SAFETY COMPONENTS AND IT APPEARS THERE IS A DESIGN DEFECT CAUSING PREMATURE FAILURE OF THESE ITEMS. A BULB IS ONE THING. BUT THE COMPONENTS CONTROLLING THE FUNCTION OF THE XENON BULBS SHOULD OUTLAST THEM IN MY OPINION. WAITING TO SEE IF ACURA WILL ASSIST IN THE COST OF THIS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277416July 20, 2009
SEAT BELTS
WE WERE ON A ROAD TRIP DRIVING FROM BALTIMORE MARYLAND HOME TO EASTON PA. MY SIX YEAR OLD SON SAYS, MOMMY I NEED YOUR HELP! I TURN AROUND AND HE IS CAUGHT IN THE MIDDLE SEATBELT WHICH IS TETHERED BETWEEN THE CEILING AND THE SEAT AROUND HIS NECK! I AM NOT SURE HOW HE GOT IN THIS PREDICAMENT AND I QUICKLY TRIED TO HELP HIM AS MY HUSBAND WAS DRIVING ON A SECTION OF 95 WHERE WE COULD NOT PULL OVER. I CLIMBED INTO THE BACKSEAT AND FOUND THE SEATBELT WAS TIGHT AROUND HIS NECK. BY THIS TIME MY SON WAS CRYING AND PANICKING AS HE REALIZED THE SITUATION WAS WORSE THAN HE THOUGHT. THE SEATBELT HAD GOTTEN PULLED TIGHT AROUND HIS NECK AND WAS LOCKED IN THAT POSITION SO I COULD NOT LOOSEN IT. I HAD HIM GET OUT OF HIS SEATBELT ON THE REAR DRIVER SIDE SEAT AND TRY TO GET ON HIS KNEES AND FINALLY HE WAS ABLE TO SPIN HIS NECK OUT OF IT. HOWEVER, I THINK THIS WAS A REAL STRANGULATION HAZARD. IT WAS A TENSE FEW MINUTES IN MY CAR AS I CONTEMPLATED HAVING TO CUT THIS SEATBELT AND WHAT I WOULD USE TO ACCOMPLISH THIS AND HOW MUCH TIME I HAD TO DO IT. THIS IS MY FIRST TIME WRITING A COMPLAINT AS I AM NOT ONE OF THOSE OVER CAUTIOUS MOM'S BUT I DID FEEL THIS WAS A PROBLEM WORTH MENTIONING. THE SEATBELT COMES FROM THE CEILING DOWN TO THE SEAT AND THEN GETS PULLED FROM THAT POINT ACROSS A PERSONS STOMACH AND FASTENED. AT THE POINT WHERE IT WAS CONNECTED FROM THE CEILING TO THE SEAT THERE IS NO BUTTON OR SAFETY RELEASE (WHICH I WAS FRANTICALLY LOOKING FOR). I WANTED TO REPORT THIS BEFORE IT HAPPENS TO SOMEONE ELSE WHICH DOESN'T END SO WELL. THANK YOU. MARLA WITTER I WOULD BE HAPPY TO PROVIDE MY VIN NUMBER ONCE I AM CONTACTED. I AM AT WORK AND DO NOT HAVE THAT INFORMATION AVAILABLE AT THE MOMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253135December 29, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 ACURA MDX. THE CONTACT WENT ON A TRIP AND RETURNED TO FIND THAT THE GPS, EXTERIOR LIGHTING, RADIO, AND OTHER ELECTRICAL COMPONENTS FAILED. ONLY THE INTERIOR LIGHTING WAS FUNCTIONING PROPERLY. THE CONTACT CALLED ROADSIDE ASSISTANCE AND THEY DISCOVERED THAT THE BATTERY WAS DRAINED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244107October 1, 2008
VISIBILITY
PASSENGER REAR WINDOW SCROLLS DOWN WHEN IGNITION IS TURNED ON AND SOMETIMES WHEN YOU BRING DOWN THE WINDOW DURING CAR RUN TIME. IT DOES NOT COME BACK UP. ITS BEEN FIXED TWICE AND PROBLEM KEEPS REPEATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241965September 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2007 ACURA MDX TRANSMISSION HAS FAILED ON 3 OCCASIONS. FIRST AT 4000 MILES, SECOND AT 6000 MILES AND THIRD AT 8000 MILES (CURRENT MILEAGE). AT HIGHWAY SPEEDS THE AUTOMATIC TRANSMISSION DOWNSHIFTS ON ITS OWN TO FIRST GEAR AND WILL NOT GO ABOVE 30 MPH. THIS IS A SEVERE SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213679January 4, 2008
SEAT BELTS:FRONT:RETRACTOR
I WAS DRIVING APPROXIMATELY 20 MPH WHEN A CAR SUDDENLY STOPPED IN FRONT OF ME. I COULD NOT STOP IN TIME, AND HIT THE VEHICLE. MY SEATBELT [DRIVER'S], WHICH I HAD PROPERLY FASTENED, DID NOT RETRACT AND LOCK INTO PLACE. THE SHOULDER STRAP OF THE SEATBELT FULLY EXTENDED, AND I HIT THE STEERING WHEEL. THE SHOULDER STRAP OF THE SEAT BELT REMAINED FULLY PULLED OUT AND NO LONGER WILL RETRACT AT ALL - IT WILL NEED TO BE REPLACED. I THOUGHT SEATBELTS WERE SUPPOSED TO LOCK AND HOLD IN AN ACCIDENT?? *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10212234December 18, 2007
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
NEWEST INFO FROM IIHS SHOWS THAT BOTH OF MY ACURA MDX'S ('04 AND EARLY '07) DID VERY POORLY ON THE REAR COLLISION/HEAD RESTRAINT TEST (WHIPLASH). ACURA APPARENTLY REALIZED THIS BLUNDER BECAUSE MDX'S MADE AFTER MAY '07 PASSED WITH FLYING COLORS. THIS HAS ME VERY CONCERNED TO SAY THE LEAST FOR ME AND MY FAMILIES SAFETY. ACURA CHANGED SOMETHING WITH REGARD TO THE SEATS AND I WISH THEY WOULD APPLY IT TO ALL OF THE MDX'S (AT LEAST MY '07). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195246July 3, 2007
ELECTRICAL SYSTEM:HORN
TL*THE CONTACT OWNS A 2007 ACURA MDX. THE CONTACT STATED THAT THE HORN DOES NOT WORK. ACURA IS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 13,680 AND FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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