Acura ILX Complaints (2013)

66 consumer complaints on file.

#10915696October 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908496September 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903631September 5, 2016
AIR BAGS
TAKATA RECALL: STATUS AS 09/05/16 "REMEDY NOT YET AVAILABLE ". THIS IS AN UNACCEPTABLE LENGTH OF TIME FOR ISSUE RESOLUTION. PROVIDE REMEDY BY 09/30/16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899547August 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION IN MARCH OF 2016 REGARDING NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894481August 9, 2016
AIR BAGS
TAKATA RECALL ...I HAVE NOT RECEIVED INFORMATION ABOUT ACURA REPLACING THE AIR BAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892980August 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892316August 1, 2016
AIR BAGS
TAKATA RECALL. ACURA CALLED ME MID APRIL STATING THAT PARTS HAD BEEN ORDERED TO FIX THE RECALLED AIRBAGS OF MY CAR. I CALLED IN JULY TO DETERMINE WHEN THE PARTS WOULD BE IN AND THEY SAID THEY DIDN'T KNOW. THAT WAS OVER 90 DAYS AGO. I'M STARTING TO WONDER IF ACURA REALLY HAS THE PARTS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881988July 1, 2016
AIR BAGS
TAKATA RECALL - I HAVE A RECEIVED A LETTER FROM ACURA FROM MARCH 2016 ADVISING OF THE SAFETY RECALL OF AIRBAGS. THE ACURA WEBSITE ADVISES TO "PLEASE CONTACT AN AUTHORIZED HONDA OR ACURA DEALERSHIP IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE YOUR VEHICLE REPAIRED". BUT THE DEALERSHIP ADVISES THEY DO NOT HAVE THE PARTS & CANNOT ADVISE A MORE ACCURATE TIMEFRAME OF WHEN I CAN SCHEDULE AN APPOINTMENT TO GET THE ISSUE RECTIFIED. IT HAS BEEN 3 MONTHS SINCE I FIRST RECEIVED THE LETTER, BUT THE STANDARD RESPONSE I RECEIVE IS "IT WILL BE SOMETIME DURING JUNE & AUGUST". I HAVE ALSO LOGGED A FORMAL CASE FOR MY INQUIRY (CASE# 04619491) ON APR 18, 2016 BUT HAVE NOT RECEIVED ANY FURTHER FOLLOW UPS. IT JUST DOES NOT SEEM THAT ACURA IS TREATING THIS ISSUE WITH URGENCY & HAVE BEEN VERY COMPLACENT, AS I HAVE RECEIVED NO ADDITIONAL NEW UPDATES. PLEASE ENFORCE ACURA TO DEAL WITH THIS MATTER MORE URGENTLY & EXPEDITE A RESOLUTION - AWAITING OVER 3 MONTHS WITH NO NEW PROGRESS UPDATES IS SIMPLY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872479June 4, 2016
AIR BAGS
TAKATA RECALLS- CONTACTED DEALER THREE TIMES, THEY NEVER FOLLOWED UP WITH WHEN I CAN HAVE MY AIRBAGS FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870371May 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V061000(AIR BAGS) AND WAS PLACED ON A WAITING LIST. THE CONTACT HAD BEEN WAITING FOR SEVERAL MONTHS FOR THE PARTS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859751April 25, 2016
AIR BAGS
2013 ACURA ILX. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855587April 14, 2016
AIR BAGS
TAKATA RECALL: IT WAS MY FIRST " NEW CAR". IT HAD GREAT SENTIMENTAL VALUE. EVEN THOUGH IT WAS A LEASE I HAD INTENDED ON KEEPING IT AT THE END OF OCT.2016THE BIGGEST LETDOWN HOWEVER IS HOW ACURA HAS HANDLED THE TAKATA AIRBAG RECALL. I FIND IT HARD TO BELIEVE NO ONE KNEW ABOUT THE RECALL PRIOR TO MARCH 2016 I FIRST WAS NOTIFIED ABOUT THE RECALL AND STARTED HEARING ABOUT THE DEATHS AND ACCIDENTS ASSOCIATED WITH THE TAKATA AIRBAG RECALL. WHEN I FIRST CALLED "ACURA CLIENT RELATIONS" AND ASKED ABOUT THE SITUATION, KNOWING THEY WERE TO PUT ME IN A SAFE VEHICLE AT MY REQUEST, I WAS TOLD I WOULD RECEIVE A PHONE CALL WITH 24 HOURS. NO ONE CALLED ME BACK. APRIL 9 I DECIDED TO VISIT ACURA OF THE DESERT TO TALK TO A MANAGER IN PERSON ABOUT THIS ISSUE. THE MANAGER SEEMED HAPPY ENOUGH TO UP SELL ME INTO A 2016 ACURA ILX BUT MADE NO MENTION OF PROVIDING ME WITH AN OPTION OF A RENTAL, AND TOLD ME I WOULD BE GETTING A CALL FROM A SALES PERSON THE NEXT DAY WITH SOME PRICING ( MONTHLY) PAYMENTS IF I DECIDED TO TRADE MY ILX IN FOR THE 2016. THE BOTTOM LINE IS I NEVER HEARD BACK FROM ANYONE THE NEXT DAY, AGAIN. I WAS LEFT TO BELIEVE THAT ACURA SIMPLY DOESN'T CARE OR FOLLOW THROUGH AND IS TOO CONCERNED WITH MONEY AND THE SALE THAN THE SAFETY AND THEIR LOYALTY OF THEIR CUSTOMERS I LEARNED VERY QUICKLY AT LEAST IN THE LAST YEAR THAT ACURA DOES THE MINIMUM AND HOPES YOU DON'T REALIZE WHEN THERE ARE PROBLEMS. I WENT TO LEXUS, ACROSS THE STREET FROM THE ACURA DEALERSHIP AFTER NOT HEARING FROM THEM FOR THE SECOND TIME -HAD TO PAY $1500.00 DOWN AND LEASED A SAFE VEHICLE DUE TO ACURA'S INABILITY AND INEFFECTIVE COMMUNICATION SKILLS; WHAT THEY DIDN'T REALIZE IS THAT THEY ARE DEALING WITH A COMMUTING, WORKING MOTHER OF 3 WHO IS TRYING HER BEST TO MAKE DECISIONS FOR HER AND HER FAMILY'S SAFETY. I AM SORRY THIS HAPPENED AND REALIZE YOU DON'T HAVE THE PARTS TO FIX THE RECALLED AIRBAGS UNTIL SUMMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852698March 31, 2016
AIR BAGS
TAKATA RECALL: I FEEL THAT ACURA IS NOT SUFFICIENTLY REMEDYING THE PROBLEM. I HAVE CONTACTED MY ACURA CLIENT RELATIONS CASE MANAGER ON MULTIPLE OCCASIONS SINCE RECEIVING MY ORIGINAL NOTICE ON MARCH 14, AND HAVE NOT RECEIVED A CALL BACK. I COORDINATED WITH MY ACURA DEALER A LOANER CAR, BUT THEY PUT ME IN A NON-COMPARABLE ENTERPRISE RENTAL CAR. I WAS ALSO COERCED INTO AGREEING TO STORE THE RECALLED VEHICLE ON MY OWN BECAUSE THE DEALER DOESN'T HAVE SPACE TO STORE IT FOR THE 2-3 MONTHS WHILE THE PART IS BEING PRODUCED. ADDITIONALLY, I AM MAKING SIGNIFICANT CAR PAYMENTS DURING THIS PERIOD OF TIME WHICH WARRANT ME BEING SUPPLIED A COMPARABLE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850787March 21, 2016
AIR BAGS
TAKATA RECALL THE COMPLAINT I HAVE IS THAT NONE OF THE DEALERSHIPS IN THE AREA ARE ABLE TO HELP FIX THE RECALLED ISSUE. I GOT A LETTER IN THE MAIL STATING THIS AIRBAG ISSUE HAS "KILLED AND INJURED VEHICLE DRIVERS" IN THE PAST; HENCE, THIS NEEDS TO BE FIXED IMMEDIATELY. I CALLED ELITE ACURA IN MAPLE SHADE, NJ AND THEY SAID THEY'VE HEARD NO INFO REGARDING THE FIX FOR THIS ISSUE. ANOTHER DEALERSHIP AT LEAST JUST TOLD ME THE PARTS ARE ON BACK ORDER. IS THERE ANY WAY TO GET THIS FIX EXPEDITED? I DON'T FEEL SAFE DRIVING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850241March 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD NOT EXPERIENCED A FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/18/16*LJ UPDATED 05/19/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845687March 9, 2016
POWER TRAIN
I HAD A VERY SCARY EXPERIENCE THAT MADE ME FEEL LIKE THE CAR WAS IN CONTROL OF ME. WHILE ACCELERATING ONTO THE HIGHWAY, I USED THE PADDLE SHIFTERS TO UPSHIFT WHILE I DEPRESSED THE ACCELERATOR. THE ENGINE BEGAN TO REV HIGH AND ACCELERATE EVEN WITH MY FOOT OFF OF THE PEDAL. THE DISPLAY SHOWING WHICH GEAR IT WAS IN APPEARED TO MOVE UP AND DOWN AS THE CAR JERKED AND LUNGED. THE CAR WOULD NOT SLOW DOWN AS EXPECTED WITH THE BRAKE PRESSED. I MANAGED TO GET AROUND THE TRAFFIC AHEAD OF ME AND I EXITED THE HIGHWAY AT THE NEXT EXIT (ABOUT 1/4 MILE TOTAL) AND WAS ABLE TO SLOW THE CAR DOWN AND TURN THE CAR OFF. WHEN I TURNED THE CAR BACK ON, THE ENGINE WAS REVVING VERY HIGH AND THE BRAKE PEDAL WAS STUCK DOWN. THE RPMS WERE STUCK AT AROUND 5000RPM.AFTER CALLING FOR ROADSIDE ASSISTANCE, THE CAR RESTARTED WITH NO PROBLEM PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820133January 14, 2016
VEHICLE SPEED CONTROL
WHEN DRIVING THE CAR, ITS PERFORMANCE SUFFERS NOTICEABLY FROM SEVERELY RESTRICTED ACCELERATION AT LOW SPEEDS DUE TO HESITATION OF ENGINE. THIS OCCURS INTERMITTENTLY BUT KEEPS HAPPENING. RESULTS IN DANGEROUS SITUATIONS THAT LEAVE THE CAR UNPREDICTABLY IN A VULNERABLE POSITION ON THE ROAD, WHEN, FOR EXAMPLE, IT HESITATES TO SUCCESSFULLY CHANGE LANES IN THE TIME-FRAME THAT OTHER CARS I HAVE DRIVEN WOULD NORMALLY COMPLETE A LANE CHANGE SMOOTHLY AND PREDICTABLY. DEALER HAS INSPECTED THE CAR MULTIPLE TIMES, AND THEY AGREE THIS IS A SITUATION THAT CAN EXIST ON THIS CAR, AND INSISTS THAT "THIS IS THE WAY THE CAR IS DESIGNED SO IT IS NOT A FLAW." A STATEMENT THAT IS INCREDIBLY HARD TO BELIEVE, UNLESS THE COMPANY SOMEHOW FEELS THAT INTENTIONALLY DESIGNING FLAWS INTO THE CAR'S PERFORMANCE IS A DESIRABLE FEATURE. ESPECIALLY ONES THAT ARE UNSAFE AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746576August 5, 2015
FUEL/PROPULSION SYSTEM
UPON FILLING MY 2013 ACURA ILX, I WOULD GET BACK INTO THE CAR AND THE CABIN SMELLED LIKE I SPILLED GAS IN THE BACK SEAT. THIS HAPPENED ON MULTIPLE OCCASIONS AND THERE WAS A GRAY STREAK FROM THE FENDER ABOUT 3 INCHES WIDE TO IT TAPERING TO ABOUT AN INCH WHEN IT ENDED AT THE BOTTOM OF THE FENDER/BUMPER AREA. I TOOK MY CAR TO THE DEALERSHIP THREE TIMES AND THE CAR WAS NEVER TESTED UNDER THE CONDITIONS OF WHEN I HAD THE ISSUES. THEY DID ALL THE OTHER TESTS EXCEPT THE ONE THAT CAUSED THE PROBLEM, THE VERY BAD GAS FUME SMELLS IN THE CABIN OF THE CAR. IF I LIT A MATCH, THAT CAR WOULD HAVE BLOWN UP, EASILY, THAT'S HOW BAD THE PROBLEM IS WITH THIS CAR. THE 2013 ACURA ILX IS THE SISTER VEHICLE OF HONDA CIVIC. THE HONDA CIVIC WAS RECALLED FOR THE MODEL YEARS 2011 AND 2012 FOR FUEL SYSTEM ISSUES WHICH MIMICKED WHAT I WENT THROUGH WITH THIS 2013 ACURA ILX. I TURNED THAT ACURA IN EARLY AND DID NOT FULFILL THE TERMS OF MY LEASE DUE TO THIS DANGEROUS CAR. I FINALLY GOT FED UP WITH THE DEALERSHIP NOT TESTING MY CAR WHEN THE ISSUE AROSE WITH ME AND THEM TELLING ME THAT THE CAR WAS SAFE. THAT WAS TOTALLY INCORRECT. THIS 2013 ACURA ILX HAD AN INCREDIBLY BAD PROBLEM WITH THE FUEL SYSTEM. I TURNED THE CAR IN EARLY BY HAVING IT TOWED TO THE DEALERSHIP AFTER THE LAST FUEL SMELL IN THE CABIN. I REFUSED TO DRIVE THAT CAR AGAIN. I HAD MY DISABLED WIFE DROP ME OFF TO TRADE THE CAR IN TO THE DEALERSHIP. THE DEALERSHIP WOULD NOT WORK WITH ME NOR WOULD HONDA AMERICA/ACURA. I TRADED IN THE 2013 ACURA ILX TO REPLACE IT WITH A HYUNDAI SONATA, WHICH THE SAME DEALERSHIP GROUP HAD A DEALERSHIP. THE CAR WAS DRIVEN OVER TO THE HYUNDAI DEALERSHIP AND I WAS TOLD THAT I HAD TO WALK 2 BLOCKS DOWN THE 6 LANE ROAD. I AM VERY DISAPPOINTED IN BOTH AMERICAN HONDA AND ACURA AS THEY WILL NOT WORK WITH ME WHATSOEVER. I AM AN UNHAPPY FORMER ACURA ILX OWNER AND WISH THIS PROBLEM BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725437June 15, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
FOR OVER ONE YEAR I HAVE BEEN REPORTING TO ACURA THAT MY 2013 ILX COMPUTER SYSTEM IS BEING TAMPERED WITH. ACURA'S RESPONSE HAD BEEN TO DENY OF KNOWING ANY ISSUES WITH THE ELECTRICAL/COMPUTER SYSTEM. TWO WEEKS AGO WHILE WASHING MY CAR IN THE DRIVEWAY,I WITNESSED THE DOORS LOCK/UNLOCKED AND ALARM SYSTEM SET, THIS CYCLE REPEATED FOR A LEAST AN ENTIRE MINUTE. I NOTIFIED ACURA AND WAS TOLD TO TAKE TO DEALERSHIP, THEY RECOMMENDED I HAVE THE KEY FOBS RESET, CHARGED $74.00 JUST TO HOOK UP CAR TO COMPUTER. THE 2 KEY FOBS WERE RESET AND TWO DAYS LATER I FOUND THE CAR TAMPERED WITH AGAIN. AFTER SPENDING THE MONEY I FOUND THESE LINKS ON THE INTERNET. HTTP://WWW.TODAY.COM/NEWS/POLICE-ADMIT-THEYRE-STUMPED-MYSTERY-CAR-THEFTS-6C10169993
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626062August 18, 2014
SUSPENSION
I WENT OVER A MINOR BUMP ON A FREEWAY, A ROUTE THAT I OFTEN TAKE BY MYSELF, BUT THIS TIME I HAD 2 PASSENGERS WITH ME. THERE WAS NO HOLE ON THE FREEWAY, JUST A VERY SMALL INCLINE. AFTER DRIVING OVER IT, WE LITERALLY SHOT UP ON OUR SEATS, THE TOP OF OUR HEADS HITTING THE ROOF. THERE WAS ZERO DAMPENING EFFECTS. THIS WAS A SCARY EVENT. I TYPICALLY DRIVE BY MYSELF GOING TO WORK AND COULD FEEL A VERY ROUGH RIDE OVER MINOR ROAD BUMPS. WITH PASSENGERS IN TOW, THE RIDE OVER THESE BUMPS BECOME UNBEARABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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