2021 Volkswagen Golf Rear View Camera Recall
Volkswagen has issued a recall (NHTSA ID: 20V716000) for various 2021 models, including the Golf, due to a rear view camera malfunction. This issue can result in a black screen or frozen infotainment system when reversing, increasing the risk of a crash. Dealers will update the infotainment…
Also applies to
- Volkswagen Arteon
- 2021
- Volkswagen Atlas
- 2021
- Volkswagen Atlas Cross Sport
- 2021
- Volkswagen Jetta
- 2021
- Volkswagen Tiguan
- 2021
Why This Matters
A malfunctioning rear view camera poses a significant safety risk. When the camera image is black or the infotainment system freezes, drivers lose crucial visibility of the area behind their vehicle while reversing. This directly increases the likelihood of a collision, potentially causing property damage, injury, or worse.
This issue means affected vehicles do not comply with Federal Motor Vehicle Safety Standard number 111, which mandates specific requirements for rear visibility systems.
What's Being Recalled
Volkswagen Group of America, Inc. is recalling certain 2021 models, including the Volkswagen Golf, Atlas Cross Sport, Arteon, Atlas, Tiguan, and Jetta. The core problem is a potential malfunction of the rear view camera during an ignition cycle. This can manifest as a "black screen" or an "infotainment system freeze," preventing the driver from seeing the camera feed.
This 2021 VOLKSWAGEN Golf recall specifically targets the component responsible for back over prevention, namely the sensing system and camera.
Manufacturer's Remedy
To resolve this safety concern, Volkswagen will notify owners of affected vehicles. Dealers will perform a software update to the infotainment system, free of charge. This update is designed to correct the malfunction and restore proper rear view camera functionality.
Owners can contact Volkswagen customer service at 1-800-893-5298 for more information. Volkswagen's internal numbers for this recall are 91BB and 91BC. The recall began on December 11, 2020. Owners affected by the 2021 VOLKSWAGEN Golf recall should schedule an appointment with their authorized dealer as soon as they receive notification.
Source: NHTSA Recall ID: 20V716000
Frequently Asked Questions
- Which Volkswagen models are affected by the rear view camera recall?
- The recall (NHTSA ID: 20V716000) affects certain 2021 Volkswagen Golf, Atlas Cross Sport, Arteon, Atlas, Tiguan, and Jetta vehicles.
- What is the problem with the rear view camera in recalled Volkswagens?
- The rear view camera may malfunction during an ignition cycle, leading to a "black screen" or an "infotainment system freeze." This reduces the driver's visibility when reversing.
- How will Volkswagen fix the rear view camera issue?
- Volkswagen dealers will update the infotainment system software, free of charge, to correct the malfunction. Owners will be notified by Volkswagen.
- What are the Volkswagen recall numbers for this issue?
- The Volkswagen recall numbers associated with this rear view camera issue are 91BB and 91BC. The NHTSA campaign number is 20V716000.
What Volkswagen Golf owners report
Counted from the records in our database across 39 model years.
- 1,507
- Owner complaints
- 60
- Recalls
- 2,914
- Service bulletins
- 58
- Crashes reported
- 33
- Fires reported
- 71
- Injuries reported
The 2021 model year
7 complaints, the 32nd most of 39 model years on file. Owners reported 0 crashes, 0 fires and 0 injuries for this year, which also has 1 recall on file.
Back Over Prevention, the system this article covers, accounts for 11 of 1,507 complaints (1%).
Complaints by model year
| 2000 | 88 | |
|---|---|---|
| 2001 | 116 | |
| 2002 | 74 | |
| 2010 | 70 | |
| 2011 | 110 | |
| 2015 | 136 | |
| 2016 | 90 | |
| 2017 | 122 | |
| 2021 | 7 | |
| 2022 | 81 |
Most-reported systems
- Electrical System — 212
- Air Bags — 198
- Fuel/Propulsion System — 182
- Engine — 167
- Power Train — 158
Latest recalls for the 2021 model year
- 20V716000 — Back Over Prevention (Nov 2020)
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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