2023-2025 Jeep Commander & Compass Steering Wheel Button Breakage TSB

Owners of 2023-2025 Jeep Commander and Compass vehicles may experience issues with their Jeep steering wheel button breakage, leading to buttons becoming broken or inoperable. This problem, identified as a manufacturing defect, is addressed by Stellantis Technical Service Bulletin (TSB) 08-148-24, also released as Rapid Service Update (RSU) 24-100.

This bulletin, issued on June 26, 2024, provides a repair procedure for technicians to inspect and, if necessary, replace the frontward steering wheel switch banks. The repair is reimbursable under the provisions of the vehicle's warranty.

Symptoms

Customers may notice one or more of the following symptoms related to their Jeep steering wheel button breakage:

• "One or more of the frontward steering wheel switch buttons are broken, or are inoperable."

These issues are typically linked to a manufacturing defect in the switch components.

Diagnosis and Trigger Conditions

To determine if a vehicle is covered by this service action, technicians must verify the customer's Vehicle Identification Number (VIN) in the VIP system or the RSU VIN list. This RSU 24-100 specifically applies only to vehicles that appear on the RSU VIN list.

The diagnostic procedure involves a simple test: all frontward steering wheel switch buttons on both the left and right sides of the steering wheel must be pressed 10 times each. After this test, the technician will assess if any of the Jeep steering wheel button breakage or inoperability persists. If any buttons are broken or inoperable, the repair procedure should be followed. If no issues are found, the bulletin is completed using Inspect Labor Operation (LOP) 08-80-93-90.

Important Warnings

Owners and technicians should be aware of a critical detail regarding this repair:

• "This Repair Procedure covers the frontward steering wheel switch buttons. The rearward steering wheel switch buttons are not involved and should not be inspected or replaced under this TSB."

This means that only the buttons on the front face of the steering wheel are subject to this bulletin; buttons located on the rear of the steering wheel are not part of this service action.

Repair Procedure Summary

The repair procedure outlined in TSB 08-148-24 involves the following steps:

1. Verification: Confirm the vehicle's VIN is on the applicable RSU VIN list via VIP or DealerCONNECT/Service Library.
2. Button Test: Press all frontward steering wheel switch buttons on both the left and right sides 10 times each. Refer to "Fig. 1 Frontward Steering Wheel Switch Buttons" in the TSB for visual guidance on the buttons to test.
3. Assessment: Check if any of the tested buttons are broken or inoperable.
4. Action: If no buttons are broken or inoperable, the bulletin is completed. Close the active RSU using Inspect LOP 08-80-93-90. If buttons are broken or inoperable, proceed to replace the required switch bank(s).
5. Replacement: Replace the faulty switch bank(s) as needed. Detailed service procedures for replacement are available in DealerCONNECT/Service Library under "Service Info > Operações de Reparo > 55 – Sistemas Elétricos/ 5570T03 - Grupo de Comandos do Telefone/Computador de Bordo no Volante - Remoção/Recolocação" or "Service Info > Operações de Reparo > 55 – Sistemas Elétricos/ 5580A11 - Comando Cruise Control no Volante - Remoção/Recolocação".

Required Parts and Labor

The following parts may be required for the repair, depending on the specific vehicle and affected switch bank:

• Part Numbers (EMEA/MOPAR):
  • 7096712 / 68720888AA (Steering Wheel Switch - Compass/Commander Speed Control Buttons)
  • 7096714 / 68720890AA (Steering Wheel Switch - Compass/Commander Speed Control Buttons)
  • 7096710 / 68720887AA (Steering Wheel Switch - Compass/Commander Remote Radio Buttons)
  • 7096713 / 68720891AA (Steering Wheel Switch - Compass Remote Radio Buttons)

All repairs are reimbursable within the provisions of warranty. The following labor operations are specified:

Labor Operation No:	Labor Description	Skill Category	Labor Time
08-80-93-90	Steering Wheel Switches - Inspect All (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.1 Hrs.
08-80-93-91	Steering Wheel Switches - Inspect and Replace One Switch Bank (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.7 Hrs.
08-80-93-92	Steering Wheel Switches - Inspect and Replace Both Switch Banks (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.8 Hrs.

The failure code for this service action is ZZ.

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Source: NHTSA ID: 10255319